
Without exception the staff are all caring and considerate and always willing to help.G P(Son of Resident/Service User)

An amazing choice of activities for those that want to participate and organised well.Wendy L(Daughter of Resident/Service User)

They look after me so well. The food is brilliantCyril L(Resident / Service User)

Without exception the staff are all caring and considerate and always willing to help.G P(Son of Resident/Service User)

An amazing choice of activities for those that want to participate and organised well.Wendy L(Daughter of Resident/Service User)

They look after me so well. The food is brilliantCyril L(Resident / Service User)

Goodwins Hall is an award-winning, purpose-built care home in King’s Lynn, Norfolk, providing high-quality, person-centred Residential Care, Dementia Care, Nursing Care, and short-term Respite Care.
Designed around smaller communities, Goodwins Hall helps residents feel safe, comfortable, and truly at home. Care is tailored to each individual’s needs, promoting independence, dignity, choice, and wellbeing. The highly trained team is proud of the home’s warm, family atmosphere and reputation for delivering outstanding care....
Care Provided by Goodwins Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly care fees at Goodwins Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,350 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.
The price(s) shown are provided by the care home. Contact Goodwins Hall Care Home for full pricing details and T&Cs.
Contact Goodwins Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Athena Care Homes (UK) Ltd
- Private Owned
Person in charge
- Flavia Hansell (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (74)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (16)
Visiting
- Please feel free to visit Goodwins Hall at any time - the door is always open! Visitors more than welcome to come along to the Lifestyles Programme of activities at Goodwins Hall and join loved ones as they participate too.
Parking
- Standard and Disabled car parking spaces available at the front of the home.
Goodwins Hall Care Home Reviews (143)
Goodwins Hall Care Home has a Review Score of 9.8 (9.794) out of 10, based on 44 reviews in the last 2 years.
Over all time Goodwins Hall Care Home has 143 reviews.
Absolutely marvellous
My father has received outstandingly kind patient and loving care over the past month. Everybody has treated him with kindness respect and dignity. Whenever I have asked for something for him, it has been provided! Thank you!!
Thank you ever so much for your kind words. we're truly grateful to hear that your father received such compassionate, respectful, and dignified care, and that all your requests were met with attentiveness and warmth. Feedback like yours means a great deal to our team and reminds us why we do what...
Since I have been in Goodwins Hall I have been well looked after, they are all like a family to me and through thick and thin. If I have had any problems of can always come and talk to them. We also have outing during the summer.
Thank you so much for your kind words! We're truly touched to hear that Goodwins Hall feels like family to you. It means a lot to know that you feel supported and comfortable coming to us with any concerns. We're always here for youthrough the good times and the challenging ones. And yes, those summer outings are always such a joy! Here's to many more happy memories together.
I intend ticking 'excellent' for all of the ratings. I've had first class service at all levels sometimes, seemingly due to staff shortage, there was a wait for service, but it always came, usually promptly. Above all else the staff here are kind, an underated gift.
Thank you for taking the time to share such generous feedback. We're truly pleased to know that your experience with us was marked by excellent service and that our team made a lasting impression through their kindness and professionalism.Your comments serve as a meaningful reminder of the value of empathy in delivering exceptional service-something we take great pride in.
My mum was able to stay at Goodwins Hall with little notice. The management were very helpful, friendly and professional at all times. My mum was treated with care and dignity by all members of the team. The food is fresh and lots of variety. A lovely atmosphere and music playing most days in the reception area. An amazing choice of activities for those that want to participate and organised well.
Thank you so much for your wonderful feedback. We're so pleased we could accommodate your mum at short notice and that you found our team to be helpful, friendly, and professional. It's heartening to hear that she was treated with care and dignity-that's always our top priority. We're also glad you...
My experience, I didn't realise there could be so many lovely all in one place, they have been truly lovely, without exception. Facilities are lovely. Thank you all.
Thank you so much for your beautiful words. We're truly touched to hear that your experience with us has been so positive. It means the world to know that you felt surrounded by kindness and care from everyone here. Were also glad youve enjoyed the facilitiesits our pleasure to make Goodwins Hall feel like a home. Thank you again for your kind message; it really brightens our day!
Otherwise, very happy. Thank you for looking after my mum.
Thank you very much for your feedback, we truly appreciate you taking the time to share your thoughts. We are sorry to hear about the issues you've encountered. Just to clarify, we do have two lifts in the building, and both are regularly checked and maintained. Fortunately, if one is temporarily...
Very friendly, everybody is brilliant. They look after me so well. The food is brilliant if I want anything they always get me what I ask for. I couldn't ask for a better place to live. My daughter sees me once a week and she says I couldn't be in a better home.
Thank you so much for your kind words! We're absolutely delighted to hear that you feel so well looked after and at home with us. It means the world to know that both you and your daughter feel confident and happy with the care and support you're receiving. We'll be sure to share your lovely...
My dad is happy & cared for. Staff are friendly & kind. Thank you all at Goodwins Hall.
Thank you so much for your kind words. We're truly glad to hear your dad is happy and well cared for. It means a lot to our team to know that their kindness and efforts are making a difference. We'll be sure to share your thanks with everyone at Goodwins Hall
Our cousin became a permanent resident at Goodwins Hall Care Home following a period of respite care and change of personal circumstances. The transition from home life to support care has not been easy for our relative but the care and support from each individual member of staff has been exceptionally good and much appreciated.
Thank you so much for your kind words and thoughtful feedback. We understand that the transition from home life to a care setting can be challenging, and we are truly grateful for your trust in us during this important time. It means a great deal to our entire team to know that our care and support...
The staff are so lovely, - kind, caring, friendly, fun and respectful.
The friend had a birthday, a beautiful cake was brought to his room and the staff gathered around and sang Happy Birthday. It meant the world to him. The care is wonderful and nothing is too much trouble.
Thank you to every one of you.
Thank you so much for your lovely feedback. Were absolutely delighted to hear that you had such a positive experience at Goodwins Hall. Your kind words about our team truly mean a lotthey take great pride in creating a warm, welcoming, and supportive environment for all our residents and their...
I enjoyed my stay here in Goodwins Hall and everybody was very helpful. I do not have any complaints.
Thank you for your lovely feedback we're so pleased you enjoyed your stay at Goodwins Hall and found our team helpful.
So pleased my cousin has settled in so well and so quickly. She has made friends and enjoys all the entertainment. Staff are so kind, nothing is too much trouble for them.
Thank you so much for your lovely feedback! We're so pleased to hear your cousin has settled in so well and is enjoying the company and entertainment. It means a lot to know that our staff's kindness is making a difference - we'll be sure to pass on your kind words to the team.
My recently deceased mother had lived at Goodwins Hall for the last 9 years. It was a place where she felt safe and cherished, and I will always be grateful for the care she received in her final years. It gave me peace of mind knowing that she was in an environment where her needs were met with compassion, respect, and love. Thank you for giving my mum the best care.
Thank you so much for your kind words and for sharing your experience. we are truly honoured to have been a part of your mother's life over the past nine years. It means a great deal to know that she felt safe and cherished, and that our care brought you peace of mind. Your gratitude touches us all, and we will remember your mother fondly.
It has been a very pleasant experience visiting Goodwins Hall. Our relative has been receiving extremely good first class care from medical to all the staff in the unit. So impressed by the level of expertise and attention they have given. We have been given up to date information at all times. Brilliant home!
Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your experience at Goodwins Hall has been such a positive one. It means a great deal to our entire team to know that the care, communication, and attention we provide are making a meaningful...
Nothing but the highest praise for all who cared for Mum. All were warm, friendly, kind & caring. It was wonderful to see how much time and effort made to make Mum comfortable. Mum would always say, on our visits how content & happy she was. She also said how enjoyable the food was. Many thanks from us to all the staff.
Thank you so much for your kind words. It truly means the world to us to hear that your mum felt comfortable, happy, and well cared for. Our team takes great pride in providing compassionate and attentive care, and knowing that it made a difference to your mum and your family is incredibly rewarding. We will be sure to share your lovely feedback with the whole team.
In 2010 my father-in-law lived here, he and we loved the care given. In the early part of this century I delivered pharmacy for my son-in-law's business and again my relationships with the staff was first class. Over the last 5 years my great friend resides here and our experiences demonstrate that things never change and if anything improve.
Thank you so much for your thoughtful feedback! Its truly heart-warming to hear about your long-standing connection with our community and the positive experiences youve had over the years. Were honoured to have been a part of your family's journey and to continue providing the high level of care...
After having a hip replacement I was discharged home then unfortunately had a fall, after leaving A & E I was very fortunate to be transferred to Goodwins Hall Care Home for rehab. The home made me most welcome and I was impressed with the quality of care that I received. All the staff, from all departments were kind, understanding and always willing to help no matter how small my needs were. The building itself was bright and clean (like a 5-star hotel) I consider myself very fortunate to have been a guest.
Thank you for sharing your experience! It's wonderful to hear that Goodwins Hall Care Home provided such a welcoming and high-quality environment for your rehabilitation. The kindness and dedication of the staff, along with the bright and comfortable surroundings, truly make a difference. We're so...
Wow is all I can say about the experience Mum had at Goodwins Hall Care Home. The staff, the care, the physio and the food were all exceptional. Thank you again for the care and support you gave Mum whilst she was with you. In need of respite care in the future Goodwins would be our first choice every time!
Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your Mum had such a positive experience with us at Goodwins Hall Care Home. It means a lot to our team to know that their care and dedication made a difference. Will be here for you whenever you need us and we look forward to welcoming you back in the future.
The staff were friendly, helpful and kind. They kept my mother safe.
Thank you for your lovely comment! We're so pleased to hear that our staff could provide a safe and caring environment for your mother. Your feedback means a lot to us and will be shared with the team!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 September 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (41) & Events (1)
- 11 Jun 2026
Plenty of competitive spirit, a few close calls, and lots of laughs along the way. Well played, everyone – already looking forward to the next match!
- 11 Jun 2026
A big thank you to the Health and Social Care Level 2 students from College of West Anglia for visiting our residents at Goodwins Hall! Our residents thoroughly enjoyed spending...
- 11 Jun 2026
Residents enjoyed tasting delicious Italian foods, taking part in a fun quiz, and getting creative with our pizza puzzle challenge using lasagne sheets! Lots of smiles, laughter, and friendly competition...
- 03 Sep 2026Organiser: Goodwins Hall Care Home
Awards / Recognitions (11)
- 24 Jan 2025Recipient: Athena Care Homes (UK) Ltd
- 01 Nov 2024Recipient: Athena Care Homes (UK) Ltd
- 29 Mar 2019Recipient: Athena Care Homes (UK) Ltd
Meet the Team (10)

Hello, my name is Flavia, and I am the Home Manager at Goodwins Hall.
My journey in care began in housekeeping at our sister home, Amberley Hall. Since then, I have been fortunate to progress through a variety of roles, including Care Assistant, Team Leader, Trainer, Residential Care Manager, and now Home Manager.
Every role has helped shape my passion for providing exceptional, person-centred care.I believe every resident deserves to feel valued, respected, and truly at home. Creating a warm, supportive, and enriching environment where residents can enjoy the highest quality of life is at the heart of everything I do.
I love spending time with our residents, getting to know them and supporting them to live fulfilling and meaningful lives. I am equally passionate about supporting and developing our wonderful team. By encouraging continuous learning and leading by example, I help ensure we provide the highest standards of residential and nursing care every day.
For me, Goodwins Hall is much more than a care home—it is a family, and our residents will always be at the heart of everything I do.

Hello, my name is Sowmya, and I am the Deputy Clinical Manager at Goodwins Hall.
I am passionate about delivering outstanding, person-centred nursing care while maintaining the highest standards of clinical excellence. I enjoy supporting, teaching, and coaching our team so that together we can provide exceptional care for every resident.
I believe in leading with kindness, compassion, and professionalism. Whether I am supporting residents, reassuring families, or working alongside colleagues, I always strive to create a warm, welcoming, and supportive environment where everyone feels valued.
Seeing our residents happy, comfortable, and receiving the best possible care is what motivates me every day. I am proud to be part of the dedicated team at Goodwins Hall and to help make our home a place where people truly feel cared for.

Hello, my name is Sam, and I am the Admin Manager at Goodwins Hall.
My journey at Goodwins Hall began in 2017 as a volunteer in the kitchen. I soon joined the team permanently before moving into the role of Receptionist, where I loved welcoming residents, families, and visitors to our home.
Today, as Administration Manager, I support the smooth day-to-day running of Goodwins Hall and enjoy helping residents, relatives, and colleagues with kindness, professionalism, and efficiency.
Building strong relationships and ensuring everyone feels welcomed and supported is one of the most rewarding parts of my role.
I am proud to be part of the Goodwins Hall family and enjoy making a positive difference every day by helping create a friendly, organised, and welcoming environment for everyone.

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Hello, my name is Sam, and I am the Head of Housekeeping at Goodwins Hall.
I joined Goodwins Hall in January 2001, the year the home first opened, and I have been proud to be part of the team ever since. I started as a Night Care Assistant before progressing to Team Leader.
In 2019, I joined the housekeeping team and became Head of Housekeeping in 2021.
I take great pride in ensuring our home is always clean, comfortable, and welcoming. I know that a safe, well-maintained environment plays an important part in our residents’ wellbeing and helps them feel truly at home.
After more than 24 years here, Goodwins Hall feels like family to me. I enjoy seeing familiar faces every day and helping create a warm and happy home for everyone who lives and works here.

Hello, my name is Tom, and I am the Head of Maintenance at Goodwins Hall.
I joined Goodwins Hall in 2011 as a gardener before progressing into my current role as Head of Maintenance. I enjoy making sure our home is safe, comfortable, and well-maintained so our residents can enjoy their surroundings with complete peace of mind.
No two days are the same, and I enjoy solving problems, supporting my colleagues, and helping wherever I can.
Being reliable, approachable, and practical is something I take pride in, and I enjoy playing my part in keeping Goodwins Hall running smoothly and ensuring our residents' rooms are just the way they like them to be!

Hello, my name is Christine, and I am the Head Chef at Goodwins Hall.
I joined Goodwins Hall in 2024 with more than 24 years of experience in hospitality. Throughout my career, I have owned and managed pubs, restaurants, a rock and roll diner, and even spent six wonderful years running my own tapas bar in Spain.
Preparing nutritious, delicious meals that our residents genuinely enjoy is one of the most rewarding parts of my role.
I love working at Goodwins Hall because our residents make every day enjoyable, and it is such a cheerful and welcoming place to be.

Hello, my name is Katie, and I am a Unit Manager at Goodwins Hall.
I joined Goodwins Hall in 2021 as a Care Assistant while completing my Level 3 qualification in Health and Social Care. This was my first role in the care sector, and I quickly realised I had found a career I truly love.
Since then, I have progressed to Unit Manager, where I enjoy supporting both our residents and my team. I am passionate about creating a positive, caring environment where everyone feels respected, valued, and encouraged to achieve their best.
My long-term ambition is to become a Care Home Manager, and I am grateful for the opportunities Goodwins Hall has given me to learn, grow, and develop my career.

Hello, my name is Caroline, and I am a Unit Manager at Goodwins Hall.
I first joined Goodwins Hall in 2008 as a Senior Care Assistant before becoming Residential Care Manager at our sister home, Amberley Hall, in 2019. After gaining additional experience in the healthcare sector, I was delighted to return to Goodwins Hall in 2024.
I am passionate about providing compassionate, person-centred care while supporting both our residents and colleagues every day. Leading my team and helping residents enjoy the highest quality of life is what makes my role so rewarding.
Goodwins Hall has always felt like home to me. I value the supportive team, our wonderful residents, and the opportunity to make a positive difference in people’s lives every day.

Hello, my name is Binla, and I am a Unit Manager at Goodwins Hall.
I joined Goodwins Hall in December 2023 shortly after receiving my UK nursing registration. Since then, I have been proud to support our residents with compassionate, person-centred nursing care while continuing to develop my clinical knowledge and leadership skills.
I was delighted to progress into the role of Unit Manager within our nursing community. I enjoy leading my team, supporting my colleagues, and ensuring every resident receives the highest standard of care in a safe, welcoming, and respectful environment.
What I love most about Goodwins Hall is the teamwork and support we share—it truly feels like one big family.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Goodwins Hall Care Home to verify any information. View our terms and conditions. Goodwins Hall Care Home has an Enhanced Service -more info.