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Goodwins Hall Care Home

Goodwins Road, King's Lynn, Norfolk PE30 5PD
Athena Care Homes (UK) Ltd Logo
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Without exception the staff are all caring and considerate and always willing to help.G P(Son of Resident/Service User)
Goodwins Hall Care Home, King's Lynn
An amazing choice of activities for those that want to participate and organised well.Wendy L(Daughter of Resident/Service User)
Goodwins Hall Care Home, King's Lynn
They look after me so well. The food is brilliantCyril L(Resident / Service User)
Goodwins Hall Care Home, King's Lynn

Goodwins Hall is an award-winning, purpose-built care home in King’s Lynn, Norfolk, providing high-quality, person-centred Residential Care, Dementia Care, Nursing Care, and short-term Respite Care.

Designed around smaller communities, Goodwins Hall helps residents feel safe, comfortable, and truly at home. Care is tailored to each individual’s needs, promoting independence, dignity, choice, and wellbeing. The highly trained team is proud of the home’s warm, family atmosphere and reputation for delivering outstanding care....  

Care Provided by Goodwins Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350N/A

Weekly care fees at Goodwins Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,350 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

Contact Goodwins Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Flavia Hansell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (16)

Visiting

  • Please feel free to visit Goodwins Hall at any time - the door is always open! Visitors more than welcome to come along to the Lifestyles Programme of activities at Goodwins Hall and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Goodwins Hall Care Home Reviews (143)

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9.8

Goodwins Hall Care Home has a Review Score of 9.8 (9.794) out of 10, based on 44 reviews in the last 2 years. Over all time Goodwins Hall Care Home has 143 reviews.

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Showing 143 reviews matching selected criteria
Review from B M (Respite Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

Absolutely marvellous

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Review from Stephen C (Son of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

My father has received outstandingly kind patient and loving care over the past month. Everybody has treated him with kindness respect and dignity. Whenever I have asked for something for him, it has been provided! Thank you!!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you ever so much for your kind words. we're truly grateful to hear that your father received such compassionate, respectful, and dignified care, and that all your requests were met with attentiveness and warmth. Feedback like yours means a great deal to our team and reminds us why we do what...  

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Review from Anthony L (Resident / Service User) published on 20 June 2025 Submitted via Postal Card
Overall Experience

Since I have been in Goodwins Hall I have been well looked after, they are all like a family to me and through thick and thin. If I have had any problems of can always come and talk to them. We also have outing during the summer.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words! We're truly touched to hear that Goodwins Hall feels like family to you. It means a lot to know that you feel supported and comfortable coming to us with any concerns. We're always here for youthrough the good times and the challenging ones. And yes, those summer outings are always such a joy! Here's to many more happy memories together.

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Review from Elizabeth F (Resident / Service User) published on 20 June 2025 Submitted via Postal Card
Overall Experience

I intend ticking 'excellent' for all of the ratings. I've had first class service at all levels sometimes, seemingly due to staff shortage, there was a wait for service, but it always came, usually promptly. Above all else the staff here are kind, an underated gift.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for taking the time to share such generous feedback. We're truly pleased to know that your experience with us was marked by excellent service and that our team made a lasting impression through their kindness and professionalism.Your comments serve as a meaningful reminder of the value of empathy in delivering exceptional service-something we take great pride in.

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Review from Wendy L (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card
Overall Experience

My mum was able to stay at Goodwins Hall with little notice. The management were very helpful, friendly and professional at all times. My mum was treated with care and dignity by all members of the team. The food is fresh and lots of variety. A lovely atmosphere and music playing most days in the reception area. An amazing choice of activities for those that want to participate and organised well.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your wonderful feedback. We're so pleased we could accommodate your mum at short notice and that you found our team to be helpful, friendly, and professional. It's heartening to hear that she was treated with care and dignity-that's always our top priority. We're also glad you...  

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Review from W M (Respite Resident) published on 5 June 2025 Submitted via Postal Card
Overall Experience

My experience, I didn't realise there could be so many lovely all in one place, they have been truly lovely, without exception. Facilities are lovely. Thank you all.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your beautiful words. We're truly touched to hear that your experience with us has been so positive. It means the world to know that you felt surrounded by kindness and care from everyone here. Were also glad youve enjoyed the facilitiesits our pleasure to make Goodwins Hall feel like a home. Thank you again for your kind message; it really brightens our day!

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Review from S P (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card
Overall Experience
Marked facilities down slightly for various reasons - lift often out of order. Coffee machine unreliable. All snacks cleared away lat afternoon.

Otherwise, very happy. Thank you for looking after my mum.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you very much for your feedback, we truly appreciate you taking the time to share your thoughts. We are sorry to hear about the issues you've encountered. Just to clarify, we do have two lifts in the building, and both are regularly checked and maintained. Fortunately, if one is temporarily...  

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Review from Cyril L (Resident / Service User) published on 8 May 2025 Submitted via Postal Card
Overall Experience

Very friendly, everybody is brilliant. They look after me so well. The food is brilliant if I want anything they always get me what I ask for. I couldn't ask for a better place to live. My daughter sees me once a week and she says I couldn't be in a better home.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words! We're absolutely delighted to hear that you feel so well looked after and at home with us. It means the world to know that both you and your daughter feel confident and happy with the care and support you're receiving. We'll be sure to share your lovely...  

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Review from Toni R (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card
Overall Experience

My dad is happy & cared for. Staff are friendly & kind. Thank you all at Goodwins Hall.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words. We're truly glad to hear your dad is happy and well cared for. It means a lot to our team to know that their kindness and efforts are making a difference. We'll be sure to share your thanks with everyone at Goodwins Hall

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Review from P H (Cousin of Resident) published on 30 April 2025 Submitted via Postal Card
Overall Experience

Our cousin became a permanent resident at Goodwins Hall Care Home following a period of respite care and change of personal circumstances. The transition from home life to support care has not been easy for our relative but the care and support from each individual member of staff has been exceptionally good and much appreciated.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and thoughtful feedback. We understand that the transition from home life to a care setting can be challenging, and we are truly grateful for your trust in us during this important time. It means a great deal to our entire team to know that our care and support...  

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Review from Joan B (Friend of Resident) published on 24 April 2025 Submitted via Website
Overall Experience
I have just been to visit a friend and was so impressed by Goodwins Hall. It really is like a five star hotel.
The staff are so lovely, - kind, caring, friendly, fun and respectful.
The friend had a birthday, a beautiful cake was brought to his room and the staff gathered around and sang Happy Birthday. It meant the world to him. The care is wonderful and nothing is too much trouble.

Thank you to every one of you.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your lovely feedback. Were absolutely delighted to hear that you had such a positive experience at Goodwins Hall. Your kind words about our team truly mean a lotthey take great pride in creating a warm, welcoming, and supportive environment for all our residents and their...  

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Review from T G (Resident / Service User) published on 17 April 2025 Submitted via Postal Card
Overall Experience

I enjoyed my stay here in Goodwins Hall and everybody was very helpful. I do not have any complaints.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for your lovely feedback we're so pleased you enjoyed your stay at Goodwins Hall and found our team helpful.

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Review from Jillian B (Cousin of Resident) published on 11 April 2025 Submitted via Postal Card
Overall Experience

So pleased my cousin has settled in so well and so quickly. She has made friends and enjoys all the entertainment. Staff are so kind, nothing is too much trouble for them.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your lovely feedback! We're so pleased to hear your cousin has settled in so well and is enjoying the company and entertainment. It means a lot to know that our staff's kindness is making a difference - we'll be sure to pass on your kind words to the team.

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Review from Laura J (Daughter of Resident) published on 10 April 2025 Submitted via Website
Overall Experience

My recently deceased mother had lived at Goodwins Hall for the last 9 years. It was a place where she felt safe and cherished, and I will always be grateful for the care she received in her final years. It gave me peace of mind knowing that she was in an environment where her needs were met with compassion, respect, and love. Thank you for giving my mum the best care.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and for sharing your experience. we are truly honoured to have been a part of your mother's life over the past nine years. It means a great deal to know that she felt safe and cherished, and that our care brought you peace of mind. Your gratitude touches us all, and we will remember your mother fondly.

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Review from E G (Relative of Resident) published on 8 April 2025 Submitted via Postal Card
Overall Experience

It has been a very pleasant experience visiting Goodwins Hall. Our relative has been receiving extremely good first class care from medical to all the staff in the unit. So impressed by the level of expertise and attention they have given. We have been given up to date information at all times. Brilliant home!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your experience at Goodwins Hall has been such a positive one. It means a great deal to our entire team to know that the care, communication, and attention we provide are making a meaningful...  

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Review from Angus G (Son of Resident) published on 1 April 2025 Submitted via Postal Card
Overall Experience

Nothing but the highest praise for all who cared for Mum. All were warm, friendly, kind & caring. It was wonderful to see how much time and effort made to make Mum comfortable. Mum would always say, on our visits how content & happy she was. She also said how enjoyable the food was. Many thanks from us to all the staff.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words. It truly means the world to us to hear that your mum felt comfortable, happy, and well cared for. Our team takes great pride in providing compassionate and attentive care, and knowing that it made a difference to your mum and your family is incredibly rewarding. We will be sure to share your lovely feedback with the whole team.

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Review from John J (Friend of Resident) published on 28 March 2025 Submitted via Postal Card
Overall Experience

In 2010 my father-in-law lived here, he and we loved the care given. In the early part of this century I delivered pharmacy for my son-in-law's business and again my relationships with the staff was first class. Over the last 5 years my great friend resides here and our experiences demonstrate that things never change and if anything improve.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your thoughtful feedback! Its truly heart-warming to hear about your long-standing connection with our community and the positive experiences youve had over the years. Were honoured to have been a part of your family's journey and to continue providing the high level of care...  

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Review from Linda H (Respite Resident) published on 4 February 2025 Submitted via Postal Card
Overall Experience

After having a hip replacement I was discharged home then unfortunately had a fall, after leaving A & E I was very fortunate to be transferred to Goodwins Hall Care Home for rehab. The home made me most welcome and I was impressed with the quality of care that I received. All the staff, from all departments were kind, understanding and always willing to help no matter how small my needs were. The building itself was bright and clean (like a 5-star hotel) I consider myself very fortunate to have been a guest.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for sharing your experience! It's wonderful to hear that Goodwins Hall Care Home provided such a welcoming and high-quality environment for your rehabilitation. The kindness and dedication of the staff, along with the bright and comfortable surroundings, truly make a difference. We're so...  

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Review from Maxine T (Daughter of Resident) published on 18 December 2024 Submitted via Postal Card
Overall Experience

Wow is all I can say about the experience Mum had at Goodwins Hall Care Home. The staff, the care, the physio and the food were all exceptional. Thank you again for the care and support you gave Mum whilst she was with you. In need of respite care in the future Goodwins would be our first choice every time!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your Mum had such a positive experience with us at Goodwins Hall Care Home. It means a lot to our team to know that their care and dedication made a difference. Will be here for you whenever you need us and we look forward to welcoming you back in the future.

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Review from Neville W (Son of Resident) published on 25 November 2024 Submitted via Postal Card
Overall Experience

The staff were friendly, helpful and kind. They kept my mother safe.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for your lovely comment! We're so pleased to hear that our staff could provide a safe and caring environment for your mother. Your feedback means a lot to us and will be shared with the team!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 September 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (41) & Events (1)

News
  • 11 Jun 2026

    Plenty of competitive spirit, a few close calls, and lots of laughs along the way. Well played, everyone – already looking forward to the next match!

  • 11 Jun 2026

    A big thank you to the Health and Social Care Level 2 students from College of West Anglia for visiting our residents at Goodwins Hall! Our residents thoroughly enjoyed spending...

  • 11 Jun 2026

    Residents enjoyed tasting delicious Italian foods, taking part in a fun quiz, and getting creative with our pizza puzzle challenge using lasagne sheets! Lots of smiles, laughter, and friendly competition...

Upcoming Events

Awards / Recognitions (11)

Accreditations

Meet the Team (10)

Flavia Hansell
Flavia HansellJob Title:Home ManagerJoined: 2014

Hello, my name is Flavia, and I am the Home Manager at Goodwins Hall.

My journey in care began in housekeeping at our sister home, Amberley Hall. Since then, I have been fortunate to progress through a variety of roles, including Care Assistant, Team Leader, Trainer, Residential Care Manager, and now Home Manager.

Every role has helped shape my passion for providing exceptional, person-centred care.

I believe every resident deserves to feel valued, respected, and truly at home. Creating a warm, supportive, and enriching environment where residents can enjoy the highest quality of life is at the heart of everything I do.

I love spending time with our residents, getting to know them and supporting them to live fulfilling and meaningful lives. I am equally passionate about supporting and developing our wonderful team. By encouraging continuous learning and leading by example, I help ensure we provide the highest standards of residential and nursing care every day.

For me, Goodwins Hall is much more than a care home—it is a family, and our residents will always be at the heart of everything I do.

Sowmya Devassy
Sowmya DevassyJob Title:Deputy ManagerJoined: 2023

Hello, my name is Sowmya, and I am the Deputy Clinical Manager at Goodwins Hall.

I am passionate about delivering outstanding, person-centred nursing care while maintaining the highest standards of clinical excellence. I enjoy supporting, teaching, and coaching our team so that together we can provide exceptional care for every resident.

I believe in leading with kindness, compassion, and professionalism. Whether I am supporting residents, reassuring families, or working alongside colleagues, I always strive to create a warm, welcoming, and supportive environment where everyone feels valued.

Seeing our residents happy, comfortable, and receiving the best possible care is what motivates me every day. I am proud to be part of the dedicated team at Goodwins Hall and to help make our home a place where people truly feel cared for.

Sam De Leon
Sam De LeonJob Title:Administration ManagerJoined: 2017

Hello, my name is Sam, and I am the Admin Manager at Goodwins Hall.

My journey at Goodwins Hall began in 2017 as a volunteer in the kitchen. I soon joined the team permanently before moving into the role of Receptionist, where I loved welcoming residents, families, and visitors to our home.

Today, as Administration Manager, I support the smooth day-to-day running of Goodwins Hall and enjoy helping residents, relatives, and colleagues with kindness, professionalism, and efficiency.

Building strong relationships and ensuring everyone feels welcomed and supported is one of the most rewarding parts of my role.

I am proud to be part of the Goodwins Hall family and enjoy making a positive difference every day by helping create a friendly, organised, and welcoming environment for everyone.

Mari Mourao
Mari MouraoJob Title:Customer Relationship ManagerJoined: 2024

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Sam Burton
Sam BurtonJob Title:Head of HousekeepingJoined: 2001

Hello, my name is Sam, and I am the Head of Housekeeping at Goodwins Hall.

I joined Goodwins Hall in January 2001, the year the home first opened, and I have been proud to be part of the team ever since. I started as a Night Care Assistant before progressing to Team Leader.

In 2019, I joined the housekeeping team and became Head of Housekeeping in 2021.

I take great pride in ensuring our home is always clean, comfortable, and welcoming. I know that a safe, well-maintained environment plays an important part in our residents’ wellbeing and helps them feel truly at home.

After more than 24 years here, Goodwins Hall feels like family to me. I enjoy seeing familiar faces every day and helping create a warm and happy home for everyone who lives and works here.

Thomas Turnbull
Thomas TurnbullJob Title:Head of MaintenanceJoined: 2011

Hello, my name is Tom, and I am the Head of Maintenance at Goodwins Hall.

I joined Goodwins Hall in 2011 as a gardener before progressing into my current role as Head of Maintenance. I enjoy making sure our home is safe, comfortable, and well-maintained so our residents can enjoy their surroundings with complete peace of mind.

No two days are the same, and I enjoy solving problems, supporting my colleagues, and helping wherever I can.

Being reliable, approachable, and practical is something I take pride in, and I enjoy playing my part in keeping Goodwins Hall running smoothly and ensuring our residents' rooms are just the way they like them to be!

Christine Haughey
Christine HaugheyJob Title:Head ChefJoined: 2024

Hello, my name is Christine, and I am the Head Chef at Goodwins Hall.

I joined Goodwins Hall in 2024 with more than 24 years of experience in hospitality. Throughout my career, I have owned and managed pubs, restaurants, a rock and roll diner, and even spent six wonderful years running my own tapas bar in Spain.

Preparing nutritious, delicious meals that our residents genuinely enjoy is one of the most rewarding parts of my role.

I love working at Goodwins Hall because our residents make every day enjoyable, and it is such a cheerful and welcoming place to be.

Katie McCowen
Katie McCowenJob Title:Unit ManagerJoined: 2021

Hello, my name is Katie, and I am a Unit Manager at Goodwins Hall.

I joined Goodwins Hall in 2021 as a Care Assistant while completing my Level 3 qualification in Health and Social Care. This was my first role in the care sector, and I quickly realised I had found a career I truly love.

Since then, I have progressed to Unit Manager, where I enjoy supporting both our residents and my team. I am passionate about creating a positive, caring environment where everyone feels respected, valued, and encouraged to achieve their best.

My long-term ambition is to become a Care Home Manager, and I am grateful for the opportunities Goodwins Hall has given me to learn, grow, and develop my career.

Caroline Uycoco
Caroline UycocoJob Title:Unit ManagerJoined: 2024

Hello, my name is Caroline, and I am a Unit Manager at Goodwins Hall.

I first joined Goodwins Hall in 2008 as a Senior Care Assistant before becoming Residential Care Manager at our sister home, Amberley Hall, in 2019. After gaining additional experience in the healthcare sector, I was delighted to return to Goodwins Hall in 2024.

I am passionate about providing compassionate, person-centred care while supporting both our residents and colleagues every day. Leading my team and helping residents enjoy the highest quality of life is what makes my role so rewarding
.

Goodwins Hall has always felt like home to me. I value the supportive team, our wonderful residents, and the opportunity to make a positive difference in people’s lives every day.

Binla Baby
Binla BabyJob Title:Unit ManagerJoined: 2023

Hello, my name is Binla, and I am a Unit Manager at Goodwins Hall.

I joined Goodwins Hall in December 2023 shortly after receiving my UK nursing registration. Since then, I have been proud to support our residents with compassionate, person-centred nursing care while continuing to develop my clinical knowledge and leadership skills.

I was delighted to progress into the role of Unit Manager within our nursing community. I enjoy leading my team, supporting my colleagues, and ensuring every resident receives the highest standard of care in a safe, welcoming, and respectful environment.

What I love most about Goodwins Hall is the teamwork and support we share—it truly feels like one big family.

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