
Without exception the staff are all caring and considerate and always willing to help.G P(Son of Resident/Service User)

An amazing choice of activities for those that want to participate and organised well.Wendy L(Daughter of Resident/Service User)

They look after me so well. The food is brilliantCyril L(Resident / Service User)

Without exception the staff are all caring and considerate and always willing to help.G P(Son of Resident/Service User)

An amazing choice of activities for those that want to participate and organised well.Wendy L(Daughter of Resident/Service User)

They look after me so well. The food is brilliantCyril L(Resident / Service User)

Goodwins Hall is an award-winning, purpose-built care home in King’s Lynn, Norfolk, providing high-quality, person-centred Residential Care, Dementia Care, Nursing Care, and short-term Respite Care.
Designed around smaller communities, Goodwins Hall helps residents feel safe, comfortable, and truly at home. Care is tailored to each individual’s needs, promoting independence, dignity, choice, and wellbeing. The highly trained team is proud of the home’s warm, family atmosphere and reputation for delivering outstanding care....
Care Provided by Goodwins Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly care fees at Goodwins Hall are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,350 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.
The price(s) shown are provided by the care home. Contact Goodwins Hall Care Home for full pricing details and T&Cs.
Contact Goodwins Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Athena Care Homes (UK) Ltd
- Private Owned
Person in charge
- Flavia Hansell (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (74)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (16)
Visiting
- Please feel free to visit Goodwins Hall at any time - the door is always open! Visitors more than welcome to come along to the Lifestyles Programme of activities at Goodwins Hall and join loved ones as they participate too.
Parking
- Standard and Disabled car parking spaces available at the front of the home.
Goodwins Hall Care Home Reviews (143)
Goodwins Hall Care Home has a Review Score of 9.8 (9.794) out of 10, based on 44 reviews in the last 2 years.
Over all time Goodwins Hall Care Home has 143 reviews.
I am very impressed by the caring attitude of all the staff at this care home. They have constantly gone over and above in all aspects, relating to both the care given to residents and also to our needs when visiting our relative, but especially when our relative died. They were all most sensitive to our needs and feelings and their support helped us through this most difficult time.
This has been mum's home for five and half years, we lost her one month ago. It was her home and all the staff, her extended family who became our family too. The love, care, compassion and support they gave were above and beyond their duty. We are truly grateful Goodwins was the home we chose for our mum. If she hadn't been there her last days would have been in hospital. Mum was comfortable, loved and cared for with me beside her which meant so much to us. We can't thank you enough.
The home is always clean and has lots on offer to do.
I would move into this home in a heartbeat!
My brother has settled into the home quickly.
The receptionists are very helpful.
The acting floor manager does a great job by opening the door for everyone!
Our mother was always treated with dignity and respect at Goodwins Hall. The staff have always kept me up to date with how she is and did all they could to enable visits during the lockdown. Overall, a highly recommended care home. Thank you for looking after Mum so well.
Staff are very friendly and helpful, always smiling and willing to help.
I've enjoyed my time here. Well looked after. The food is excellent. The staff are very helpful.
Thank you, David, for your kind review. I am pleased you enjoyed your stay with us.
When I asked for help - I got it. Entertainment provided, very good. Food excellent, and alternatives provided if you do not like what is provided. Room very good, provided with a TV. Helped me when I had a cast on - no weight bearing. Helped me put the brace on when the cast was removed.
Thank you Wendy for your kind response. It was a pleasure having you in our home.
My first impression of Goodwins was the friendly atmosphere. I had come to visit a friend and was so impressed that I put my mum's name down straight away, and within a month, my mum was shown around the home, assessed and now resides here. The staff are very friendly, and nothing is too much for them. I wanted for my mum to be happy in her final years, and she loves it here.
Thank you, Janet, for your kind review. I am so pleased that your mum is happy at Goodwins Hall.
It was like family looking after family. The staff were so good, we couldn't have asked for any more. We were always made to feel welcome. Thank you, Goodwins you made a difference. I would definitely recommend Goodwins Hall.
Thank you so much for your kind review I will share this with my Team.
Very caring staff. Good food. Very clean environment. Lovely grounds.
Thank you for your kind review, I will share it with my team.
Thoroughly recommend Goodwins Hall. My mum was looked after there between Oct 2021 and April 2022 after falling over at home and breaking her leg. They really couldn't have treated her better. Having Alzheimer's, Mum didn't like change, but she settled in very well. All the nurses and carers were amazing and nothing was too much trouble.
Thank you for your kind review. I will share it with my team.
My family member stayed in May, we were shocked by the overall lack of care and dignity shown to her, my mother left a comprehensive list of needs with the home all of which were ignored. She wasn't showered, wasn't taken to the toilet and was left sat in her bed all day, her food wasn't cut and there was little interaction with other residents. Our family member is a very social, friendly lady and would never dream of complaining, but she told me how uncomfortable she was with not being taken to the toilet and not having her leg (which has a pressure sore) raised. I complained to the manager and was assured that her needs would be met, they weren't. The room she was staying in was scruffy and in my opinion not worth the money paid. Would not recommend this home!
I was so disappointed in my beloved friend's stay here. When first viewing this home, I was so impressed with my initial impression of a lovely bright entrance, with a small cafe area, a dining room, library, large television room and bedroom downstairs. I was told there would be lots of activities and that it would be a complete home from home should I let her stay. Twice I completed forms stating her needs, her general day to day living arrangements and health care etc. This could not have been further from what she received. Had it not have been for our friends and my family visiting, she wouldn't have had any interaction with anyone apart from carers, stuck in a scruffy upstairs room. She wasn't taken to the toilet. She didn't get a shower, only bed baths and although she had a pressure sore, her feet were not raised although I had taken all her chair pads, etc with me. They overcharged twice before they got the bill right. I would not recommend this home to anyone for respite.
Thank you for taking the time to give us your feedback. We are always keen to learn how we can improve our service and as such take your comments very seriously. As we take a whole home approach to care we are currently working as a team to understand how we can improve on these areas for...
My dad was well cared for, rooms were clean and comfortable. On the downside, he struggled to find someone to converse with as the other guests were not able to communicate very well and he had very disturbed nights due to noise and 'wet bed' checks - which he does not need. Activities were hit and miss, with no real structure or encouragement to be active or take part. Overall, we are satisfied with the service provided and Dad was happy as well.
Thank you, Stephen, for your feedback which I will share with my team. Your feedback is very helpful to us. We always trying to improve our service.
We did a family birthday party for my grandad. The staff were friendly and went above and beyond anything we would have expected and made the afternoon something to cherish. Nothing was too much trouble.
Thank you, Helen, for your kind words. I will share this with my team.
The service that my husband got was very good.
Thank you for your kind review. I will share it with my team.
I am very happy with the care my daughter is receiving and my daughter is happy with the care and compassion the carers are giving her. I know when I go home my daughter is being kept safe and cared for properly.
Thank you for your kind words. I will share it with my team.
I have only been here a matter of months but the carers are all willing to do anything to keep us happy and comfortable. I feel happy here with too much food and all I need to have in the way of comfort, warmth and general well-being and comfort.
Excellent care. Carers are brilliant (most).
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 September 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (41) & Events (1)
- 11 Jun 2026
Plenty of competitive spirit, a few close calls, and lots of laughs along the way. Well played, everyone – already looking forward to the next match!
- 11 Jun 2026
A big thank you to the Health and Social Care Level 2 students from College of West Anglia for visiting our residents at Goodwins Hall! Our residents thoroughly enjoyed spending...
- 11 Jun 2026
Residents enjoyed tasting delicious Italian foods, taking part in a fun quiz, and getting creative with our pizza puzzle challenge using lasagne sheets! Lots of smiles, laughter, and friendly competition...
- 03 Sep 2026Organiser: Goodwins Hall Care Home
Awards / Recognitions (11)
- 24 Jan 2025Recipient: Athena Care Homes (UK) Ltd
- 01 Nov 2024Recipient: Athena Care Homes (UK) Ltd
- 29 Mar 2019Recipient: Athena Care Homes (UK) Ltd
Meet the Team (10)

Hello, my name is Flavia, and I am the Home Manager at Goodwins Hall.
My journey in care began in housekeeping at our sister home, Amberley Hall. Since then, I have been fortunate to progress through a variety of roles, including Care Assistant, Team Leader, Trainer, Residential Care Manager, and now Home Manager.
Every role has helped shape my passion for providing exceptional, person-centred care.I believe every resident deserves to feel valued, respected, and truly at home. Creating a warm, supportive, and enriching environment where residents can enjoy the highest quality of life is at the heart of everything I do.
I love spending time with our residents, getting to know them and supporting them to live fulfilling and meaningful lives. I am equally passionate about supporting and developing our wonderful team. By encouraging continuous learning and leading by example, I help ensure we provide the highest standards of residential and nursing care every day.
For me, Goodwins Hall is much more than a care home—it is a family, and our residents will always be at the heart of everything I do.

Hello, my name is Sowmya, and I am the Deputy Clinical Manager at Goodwins Hall.
I am passionate about delivering outstanding, person-centred nursing care while maintaining the highest standards of clinical excellence. I enjoy supporting, teaching, and coaching our team so that together we can provide exceptional care for every resident.
I believe in leading with kindness, compassion, and professionalism. Whether I am supporting residents, reassuring families, or working alongside colleagues, I always strive to create a warm, welcoming, and supportive environment where everyone feels valued.
Seeing our residents happy, comfortable, and receiving the best possible care is what motivates me every day. I am proud to be part of the dedicated team at Goodwins Hall and to help make our home a place where people truly feel cared for.

Hello, my name is Sam, and I am the Admin Manager at Goodwins Hall.
My journey at Goodwins Hall began in 2017 as a volunteer in the kitchen. I soon joined the team permanently before moving into the role of Receptionist, where I loved welcoming residents, families, and visitors to our home.
Today, as Administration Manager, I support the smooth day-to-day running of Goodwins Hall and enjoy helping residents, relatives, and colleagues with kindness, professionalism, and efficiency.
Building strong relationships and ensuring everyone feels welcomed and supported is one of the most rewarding parts of my role.
I am proud to be part of the Goodwins Hall family and enjoy making a positive difference every day by helping create a friendly, organised, and welcoming environment for everyone.

My name is Mari, and I joined Athena Care Homes in February 2024. I bring over 14 years of experience in the care sector, with a deep passion for supporting families through the important journey of finding the right care home for their loved ones. I work across our two King’s Lynn homes – Amberley Hall and Goodwins Hall – and I’m committed to offering guidance, reassurance, and a warm welcome every step of the way.

Hello, my name is Sam, and I am the Head of Housekeeping at Goodwins Hall.
I joined Goodwins Hall in January 2001, the year the home first opened, and I have been proud to be part of the team ever since. I started as a Night Care Assistant before progressing to Team Leader.
In 2019, I joined the housekeeping team and became Head of Housekeeping in 2021.
I take great pride in ensuring our home is always clean, comfortable, and welcoming. I know that a safe, well-maintained environment plays an important part in our residents’ wellbeing and helps them feel truly at home.
After more than 24 years here, Goodwins Hall feels like family to me. I enjoy seeing familiar faces every day and helping create a warm and happy home for everyone who lives and works here.

Hello, my name is Tom, and I am the Head of Maintenance at Goodwins Hall.
I joined Goodwins Hall in 2011 as a gardener before progressing into my current role as Head of Maintenance. I enjoy making sure our home is safe, comfortable, and well-maintained so our residents can enjoy their surroundings with complete peace of mind.
No two days are the same, and I enjoy solving problems, supporting my colleagues, and helping wherever I can.
Being reliable, approachable, and practical is something I take pride in, and I enjoy playing my part in keeping Goodwins Hall running smoothly and ensuring our residents' rooms are just the way they like them to be!

Hello, my name is Christine, and I am the Head Chef at Goodwins Hall.
I joined Goodwins Hall in 2024 with more than 24 years of experience in hospitality. Throughout my career, I have owned and managed pubs, restaurants, a rock and roll diner, and even spent six wonderful years running my own tapas bar in Spain.
Preparing nutritious, delicious meals that our residents genuinely enjoy is one of the most rewarding parts of my role.
I love working at Goodwins Hall because our residents make every day enjoyable, and it is such a cheerful and welcoming place to be.

Hello, my name is Katie, and I am a Unit Manager at Goodwins Hall.
I joined Goodwins Hall in 2021 as a Care Assistant while completing my Level 3 qualification in Health and Social Care. This was my first role in the care sector, and I quickly realised I had found a career I truly love.
Since then, I have progressed to Unit Manager, where I enjoy supporting both our residents and my team. I am passionate about creating a positive, caring environment where everyone feels respected, valued, and encouraged to achieve their best.
My long-term ambition is to become a Care Home Manager, and I am grateful for the opportunities Goodwins Hall has given me to learn, grow, and develop my career.

Hello, my name is Caroline, and I am a Unit Manager at Goodwins Hall.
I first joined Goodwins Hall in 2008 as a Senior Care Assistant before becoming Residential Care Manager at our sister home, Amberley Hall, in 2019. After gaining additional experience in the healthcare sector, I was delighted to return to Goodwins Hall in 2024.
I am passionate about providing compassionate, person-centred care while supporting both our residents and colleagues every day. Leading my team and helping residents enjoy the highest quality of life is what makes my role so rewarding.
Goodwins Hall has always felt like home to me. I value the supportive team, our wonderful residents, and the opportunity to make a positive difference in people’s lives every day.

Hello, my name is Binla, and I am a Unit Manager at Goodwins Hall.
I joined Goodwins Hall in December 2023 shortly after receiving my UK nursing registration. Since then, I have been proud to support our residents with compassionate, person-centred nursing care while continuing to develop my clinical knowledge and leadership skills.
I was delighted to progress into the role of Unit Manager within our nursing community. I enjoy leading my team, supporting my colleagues, and ensuring every resident receives the highest standard of care in a safe, welcoming, and respectful environment.
What I love most about Goodwins Hall is the teamwork and support we share—it truly feels like one big family.
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