Hassingham House Care Centre

Hardingham Street, Hingham, Norwich NR9 4JB
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9.3 54 Reviews
  • Hassingham House Care Centre, Norwich
Welcome to Hassingham House Care Centre in Hingham, Norfolk. Situated in a pretty Georgian market town Hassingham House offers 24-hour neurological and spinal injury nursing care for those over the age of 30 and expert nursing care for persons aged 65 and over, in one community. They are blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer long-term, respite and recuperative care.

The purpose-built facility comprises 44 spacious single bedrooms, equipped as standard with an en-suite W.C. and a hand basin. The home boasts music and sensory facilities, a well-maintained courtyard and sensory gardens. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the home's bedrooms provide a tranquil area to rest and relax, the modern, attractively furnished lounge areas offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At Hassingham House, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of the home's activities take place within the home environment and include garden parties, barbecues, arts/crafts and quiz nights. The team empowers individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. The residents enjoy the wider community, with independent shops, several churches and local greens all within a short distance.

Hassingham House's catering team delivers nutritionally balanced meals that are appealing to its residents.
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Care Provided by Hassingham House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Ground Floor Accommodation only
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1664
  • Self-Funded Residential Dementia Care: from £1664
  • Self-Funded Nursing Care: from £1664
  • Self-Funded Nursing Dementia Care: from £1664
  • RESPITE Self-Funded Residential Care: from £1664
  • RESPITE Self-Funded Residential Dementia Care: from £1664
  • RESPITE Self-Funded Nursing Care: from £1664
  • RESPITE Self-Funded Nursing Dementia Care: from £1664

These prices are only a guideline, please contact Hassingham House Care Centre to find out the exact price for your requirements.

Contact Hassingham House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hassingham House Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jane Shiner (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 30+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (42)

Hassingham House Care Centre Reviews (54)

9.3

Hassingham House Care Centre has a Review Score of 9.3 (9.303) out of 10, based on 15 reviews in the last 2 years.
Over all time Hassingham House Care Centre has 54 reviews.

Overall Experience
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Reviewer Connection to Hassingham House Care Centre
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Total of 54, showing 1-20
Review from J H (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our mum was a resident in Hassingham House Care Home for 41/2 years. For 31/2 of those mum was very settled there until the Manager retired and her Assistant Manager, shortly left after her. With the management changes sadly many permanent, experienced qualified staff left, this resulted in more agency
staff being employed to fill the void. The head chef also left the home & the food choices became very minimal. They relied primarily on pre-prepared packaged food which unfortunately didn't suit mum's Medical Conditions. She was often given the wrong food which also aggravated her condition. Due to this & other issues regarding severe safe guarding, unexplained bruising to mum's forehead & two conflicting explanations to bruising to mum's leg, general cleanliness of her room and bathroom (which were not addressed by the management). We had no other option than to move mum at very short notice to another Nursing Home in Norwich where she sadly passed away.
Reply from Melanie Wightman, Regional Operations Manager at Hassingham House Care CentreThank you for sharing your feedback. We are sorry that your family's experience did not meet expectations. The concerns raised at the time were investigated in line with our safeguarding and governance procedures, and appropriate action was taken where improvements were identified. Since then, there have been significant changes within the home, including strengthened management oversight, improved staffing stability, and enhanced quality assurance processes to ensure high standards of safety, dignity, and care.
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Review from Peter S (Husband of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife receives excellent care and support for her condition.


Staff are always friendly and helpful at all times.


I appreciate all their help and assistance in my families long term association with the home.

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Review from P S (Wife of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in Hassingham for two weeks respite last July and again in January. He was looked after so well, all staff are so kind, friendly, helpful and go out of their way to meet residents needs. He settled into life there well. They all put my mind at rest that I was doing the right thing
getting respite. I have no hesitation if the need arises putting him into Hassingham again. Thank you to each and everyone of the staff.
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Review from S T (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father arrived a Hassingham House due to a fall in another home on end of life care and we weren't expecting him to last 24 hours. That was 30 months ago!
All the staff have looked after him with dignity and care, nursing him back to health, extending his life and allowing us to spend more time
with him than we ever expected.
Care has been excellent, the people who work there really make the place a home, definitely recommend it.
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Review from Martin O (Husband of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife initially came here on respite but we realised after just a couple of weeks that Hassingham House was the place she needed to be.
The biggest factor for me is the staff and the fact that they really do care about the residents. That's not just the care and nursing staff, but also the housekeeping
team, the kitchen team and the management. They also seem to care about us as residents family members and I have always had a warm, caring and friendly welcome and feel listened to when I have any comments about my wife's care to make.
Whilst it was the most difficult thing I've done to put my wife into full-time care after caring for her myself became too difficult, I now rest assured that she is well looked after and in the best place to meet all her needs with her young onset dementia.
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Review from Keith W (Friend of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited a friend who lives at Hassingham House in Hingham, UK, and I was genuinely impressed by the level of care I witnessed. The staff were warm, attentive, and clearly dedicated to making residents feel comfortable and respected. It was especially nice to see that my friend had real choice
in what he wanted to eat, which made the environment feel much more personal and homely. Overall, it was a very positive experience and reassuring to know that my friend is being so well cared for.
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Review from H L (Wife of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband received respite care at Hassingham House for the first time. The assessment was thorough and our welcome was good. He was treated kindly and respectfully by all the staff. He enjoyed the food and was allowed to rest when he wanted.
When I visited, all the staff were supportive and friendly.
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Review from Alison S (Daughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for the care and attention which you provided for the celebration of my parents' 70th wedding anniversary, including a truly splendid buffet and drinks and glasses. The cake was indeed moist and decorated beautifully. You went to a great deal of trouble, which we very much appreciated
as a family. You made my parents' day one to remember. Thank you so much,
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Review from A B (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Hassingham House looked after my mum with care, kindness and friendship.
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Review from P W (Brother-in-law of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
VE Day celebrations, bunting, live entertainment, food provided free of charge, organised and curated by staff. Good sing-along for residents and visitors. Helpful friendly staff as always.
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Review from Jacqueline B (Wife of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was placed in Hassingham for end of life care. Whilst this situation is not a good one for either resident or relatives, our family felt that he was given the utmost care and respect until his final moments. When he could eat, he was surprised by the excellent menu on offer. Even the young
carers seem to have been given excellent training, the nursing staff were fully conversant with everything that could be done to ease any pain and is was especially struck by the fact that all of the staff took time to speak with the family when we were struggling. I only gave the rooms a 4* rating because even though they are quite spacious, they could probably do with a little upgrade and my husband could not use and activities because of his poor health. However, I would always prioritise excellent care over a slightly dated room so would recommend to anyone needing such a service.
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Review from Wendy N (Mother of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter has been in Hassingham House since January 2024. I've always felt very welcome and like a part of the family when I go in.
They have recently hired a chef who is amazing, & a new hairdresser. The activities are very good & important for the residents.
The carers & nurses are very easy
to approach & do a great job.
The management has recently been replaced and things seem to be working out well there too.
All in all, Hassingham House is highly recommended by me!
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Review from M M (Son of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been cared for at the home and she has been looked after very well. In the 7 years she has been there the staff have been friendly and helpful with the challenges of dementia. I would recommend this home to anyone with a dementia person.
Reply from Jane Shiner, Home Manager at Hassingham House Care CentreThank you so much for taking the time to review our service and I will ensure that your review is shared with the team.
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Review from Juliet J (Daughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Hassingham House in April 2024. She had always said that she didn't want to be in a care home and had been looked after by an excellent live-in carer. As her Alzheimer's progressed, we felt that it was the right time to look at a care home. My sisters and I were all worried about the transition
but as Mum walked into the care home for the first time, there was a very happy group of staff waiting to welcome her, including the manager, who gave Mum a hug (maybe it was the other way round!).
We are so lucky to know that Mum has settled in well, is content, very well cared for, and safe.
All the staff - managers, admin, carers, cleaning staff, etc. are fantastic and their caring nature and empathy show through constantly. They are so kind and attentive and always on hand to help in any way they can. Nothing is too much trouble. I always feel welcome when I visit and am so grateful for everything that they do. I can't praise them enough.
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Review from Tracy E (Sister of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother spent the last few months of his life at Hassingham. The staff there were amazing. Especially his keyworker. She was incredible and we as a family are so grateful to her for her dedication and care of my brother. She really went above and beyond in her care and I know my brother loved and
appreciated her. Hassingham has a lovely atmosphere when you walk in, the gardens are beautiful. All of the staff are lovely and nothing is too much trouble. We wouldn't hesitate to recommend it to anyone.
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Review from Lauren A (Sister of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved into Hassingham House on the 29th January. She was immediately made welcome by the staff. Everyone is so friendly. The home itself is lovely, clean, and feels so homely and inviting. She has made some lovely friends already, with both the staff and the other residents. She is so much
happier here already than she was at her last home of 6 years. Having visited her, I was also made to feel so welcome. All the staff go above and beyond. It really is a fantastic home and I wish my sister many happy years here. We as a family cannot fault this home at all, it's amazing.
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Review from Louise T (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been in Hassingham House for eight months now and we are delighted with the care and support she is receiving; from the management team all the way through to the nurses and carers. There is a real sense of family the moment you step through the door, you are so welcomed and it is very
easy to see how happy all the residents and staff are. We tried 3 other homes before finding Hassingham and it is without a doubt, the best we could have possibly hoped for our dear mum. The recent summer fete was a huge success and a lovely fun day for all. We are always encouraged to visit as often as we like and to participate in the events they have planned throughout the year. We cannot recommend Hassingham House enough, nor praise it enough. Absolutely first class.
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Review from D W (Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is nice that my room is decorated with my favourite football team. I am happy living here. I have lived here for 11 years.
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Review from James C (Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for 14 years. The carers are always helpful. The activities staff are fun and full of different ideas. The choice is excellent and they are always here to talk to.
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Review from Keir C (Grandson of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad spent 11 months at Hassingham House Care Centre and they provided excellent care and support for both him and my wider family, particularly at the end-of-life stage. The nurses, carers and wider staff were all fantastic and the management was second to none. They made a difficult time as
easy as possible.
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Current Review Score: 9.3 (9.303)

Overview of Review Score

The Review Score of 9.3 (9.303) out of 10 for Hassingham House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.453 for Hassingham House Care Centre is calculated as follows: ( (116 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 172 Ratings = 4.453
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Hassingham House Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Jane

Jane Shiner

Job Title: Home Manager Joined: 2024

As the Manager of Hassingham House Care Centre, I am very proud to be part of an amazing team of staff, who are kind, caring and compassionate.
Having worked in the healthcare sector for over 15 years I have a wealth of knowledge and experience and have always been committed to ensuring all of our residents, families and staff are treated with dignity and respect.


Person-centred care and offering residents dignified care has always been a passion for me and Hassingham House Care Centre is a great place to embrace this passion. Outside of work, I enjoy spending time with my family, alongside of this I walk my two dogs and enjoy outdoor activities.

Frequently Asked Questions about Hassingham House Care Centre

What types of Care is Hassingham House Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hassingham House Care Centre have?

There are 42 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hassingham House Care Centre?

Own Furniture if required, Ground Floor Accommodation only, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hassingham House Care Centre to the centre of Norwich?

13.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hassingham House Care Centre to verify any information. View our terms and conditions. Hassingham House Care Centre has an Enhanced Service - more info.