Hassingham House Care Centre

My partner has been a resident at Hassingham House since April 2019 suffering from a rare form of dementia which has deprived her of her eyesight and spatial awareness, making her very vulnerable and at times, difficult to deal with. My observations during this time have lead me to believe this is an extremely well run home with an excellent management team who have set a very high standard of care. This is reflected throughout the staff from top to bottom with all playing their part to make the residents feel cared for in every aspect, including all sorts of entertainment and activities on a daily basis. They deserve a medal, particularly for their dedication and determination to keep everyone safe during the Covid- 19 pandemic. I am personally so grateful to them for all their hard work during this very stressful time. They are truly an outstanding team lead by an exceptional manager.

Very positive experience during the Covid-19 outbreak. Kept well informed. Video contact with my wife which was/is a blessing. Staff always willing to update my wife's progress when I've called each day. As well, the staff always ask how I am and how my daughters are doing, which is comforting for me and my family. So nice to know they enquire and care about our welfare at this very stressful and busy time for them. Can't praise them enough.

The nurses at the home helped me fulfil my requirements, to keep her as happy and healthy as possible and to keep her out of hospital. I could not have wished for her final few months to have been any better.

Absolute 10/10 well done.

Many congratulations to all the Hassingham House staff that put so much effort in to make today's 'Mad Hatter's Tea Party' such an enjoyable and fun event. The costumes were all brilliant, and the tea provided was excellent! With coronavirus looming large in the future, this was a ray of sunshine amongst all the doom and gloom on the TV! Well done to everyone!

My mother-in-law has been living at Hassingham House for 3 years. During this time the quality of care that she has received has been excellent. All of the staff are very caring, they have time for the residents and treat them with respect and dignity. The manager is fantastic, always has time to speak to relatives, keeps us updated and is hands-on when needed. I was not surprised that they were recognised as 'Outstanding' by the CQC which I totally agree with. I would not hesitate to recommend them.

The staff try to make the care centre friendly, they do a good job. Food is always of a high standard, if I visit when cups of tea are being served, I am always offered one. Nothing is too much trouble for the staff. There is very good contact with management, I am kept informed as and when I need to be. Entertainment is good, always something going on. My daughter is happy with the staff, they make it as much like a home as they can. Well done to all at Hassingham House.

We always get a friendly welcome when we visit mum. The staff always have time for a chat and give us an update on how she is doing. We know That mum is cared for 24/7 and that if there are any issues we will be contacted immediately. We can't thank the management and staff enough for what they do for mum.

Hassomgha, House is a caring environment for people with complex medical and emotional needs. The dementia care is outstanding, and every resident is treated as an individual and with the utmost respect. The manager has made many changes and improvements, and the standards are extremely high. I can't recommend the care home enough.

My mum has been in Hassingham House for over one year. She has challenging behaviour due to her dementia but the staff manage it really well and are very understanding of mum’s complex needs. I am very happy with all aspects of the home and would definitely recommend it to others.

Food is prepared fresh on site with a good choice and the catering staff are happy to facilitate any dietary needs. Cleanliness is maintained at the highest standards throughout the whole building. There are plenty of activities for residents in both day rooms and for those, like my mum, who are immobile, staff will include them in an appropriate way. The manager is always approachable and willing to listen. I am confident that Mum is being well cared for in a safe and well run home which I would not hesitate to recommend.

Lovely place! Positive attitude, an area so important and that is recognised the moment you walk in. Everyone here is positive, happy and with talkative personalities, plus the staff, whose attitude reflects in the people that must stay here. Great job and a pleasure!

By far the best care facility in Norfolk! My Dad has been a resident here for the past 4 years and I can't honestly think of a better place for him. My Dad suffers from dementia and can be very challenging with his behaviour and the staff are excellent at dealing with him. The home is very well led by the manager and her team any little niggle is always sorted out promptly. The residents are so well looked after and just like extended family. A trip to Great Yarmouth was organised for the residents and a lovely day was enjoyed by all! Without the help of the staff I wouldn't have been able to have considered taking dad on a day trip mainly due to his behaviour but the support I received in attending the trip was magnificent and I will always cherish that I was able to share this with my Dad a memory that I'll hold dear. The staff really go above and beyond their remit in making the residents happy.

He has had respite there for the last 9 years. I would recommend the home to anybody. The care is really good and the manager will always be there to help and support your views.

My husband is a resident. I think it's one of the best care homes in Norfolk.

Strongly recommended.

Kind attentive staff - reassuring.

My mother is content and extremely well cared for. There are plenty of laughs and the feeling is just like being at home. The entertainments are great, as are the meals and catering. It is so lovely to be able to sit with my mother and look out onto open spaces, watch the birds and just feel that you are part of an extremely caring environment, I am relaxed knowing just how well my mother is cared for.

There is happiness in this home. The only insecurity is that there are not enough staff. This seems to affect all care homes or anyway the majority. Residents and their families are listened to.