
The friendly greeting I received when I came to visit told me that this was the place for mumKatherine H(Daughter of Resident/Service User)

the staff were very welcoming and went to a great deal of trouble, to settle my frail fatherMervyn G(Son of Resident/Service User)

elatives and visitor were made to feel welcome at all hoursMervyn G(Son of Resident/Service User)

The friendly greeting I received when I came to visit told me that this was the place for mumKatherine H(Daughter of Resident/Service User)

the staff were very welcoming and went to a great deal of trouble, to settle my frail fatherMervyn G(Son of Resident/Service User)

elatives and visitor were made to feel welcome at all hoursMervyn G(Son of Resident/Service User)

Heron Lodge Nursing Home is a Tudor-style building located in the scenic Norfolk Broads, employing a qualified team of Nursing and Care Staff who are thoroughly resourced and skilled in the provision of dementia and palliative care.
All care provision is organised to suit the individual, with person-centred techniques working alongside a varied activities programme to support a flexible lifestyle.
There are regular visits from related health professionals and therapists, while the team take pride in going the extra mile for the sake of residents.
Care Provided by Heron Lodge Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to assessment
The price(s) shown are provided by the care home. Contact Heron Lodge Nursing Home for full pricing details and T&Cs.
Contact Heron Lodge Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Emma MacKenzie-Bedford(Interim Home Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (30)
Visiting
- Open visiting
Parking
- Parking on site
Heron Lodge Nursing Home Reviews (53)
Heron Lodge Nursing Home has a Review Score of 9.4 (9.371) out of 10, based on 10 reviews in the last 2 years.
Over all time Heron Lodge Nursing Home has 53 reviews.
Wow! What can I say, my dear mum is week 3 into respite care, with a future to stay at Heron Lodge. As soon as you open the door, you get greeted with pure love, and care, you have literally made my mum and myself feel like it's home from home, nothing is to much trouble, all the staff are second to none, and I feel my mum is safe and cared for. The transistion of leaving your own home over 50 years to comming to Heron Lodge, has not been difficult for both my mum and myself, its absoluutely fantastic, well done to all involved with my mums care.
Thank you so much for your incredibly kind and heartfelt words. It truly means the world to us to hear that both your mum and yourself feel so welcomed, supported, and at home at Heron Lodge.
We understand how emotional and challenging such a big transition can be, especially after living in one...
I just wanted to say how well my mum is being cared for. They say that the people make the place and ALL of the staff, be it the carers, the activity coordinators, the kitchen staff to the Admin, cleaning and maintenance staff, are all wonderful and deserve a big thank you. I have seen for myself, they all treat the residents with such care, respect and dignity, and they all work very hard in order to make it a safe and homely environment for the residents and their families, with fun, humour and entertainment thrown in for good measure. They make everyone feel so welcome and my mum is happy here as she tells me all of the time.
My care was excellent, first class. I would recommend Heron to all. Their kindness to me from all staff and other parties was all exceptional.
Thank you so much for your wonderful review and thoughtful feedback. It was truly a pleasure to welcome you to Heron Lodge, and we're delighted to know you enjoyed your stayWe sincerely wish you continued health, happiness, and all the very best. Please know that you will always be warmly welcomed...
My son arrived to Heron Lodge after previous experiences in other places. He finally found a place that couldn't be better, very happy here. The summer fete was really lovely.
Thank you so much for your kind words. We truly appreciate your thoughtful review.At Heron Lodge, we're committed to creating a warm, happy home for all our residents and their families, and feedback like yours means the world to us.With warmest thanks,Diana
The cleanliness of the home, Mum's room was all 5 star, as was the food.
Thank you so much for your kind words and the wonderful review. We're truly grateful for your positive feedback and are honoured to have earned your trust.At Heron Lodge we are committed to providing compassionate, high-quality care, and it means a great deal to know that our efforts have made a...
When Mum first arrived at the home, it was brilliant. Sadly, after some shocking managers and a massive change of staff, the home became truly awful. Luckily, since the latest manager arrived in January, I can see that everything is picking up. There is still a way to go, but they are getting there.
Thank you for sharing your views regarding your mothers experience at our care home.We regret that there was a period of time that the service did not meet the high standards we strive to uphold. We apologise for this.We are encouraged that you have recognise the improvements we are now making. We...
I'm really pleased with the care he has, although I do find I have to shave him sometimes, clean and cut his nails. Carers seem to use shower soap too much. Don't always brush his teeth before putting them in to soak.
Thank you for your positive review, we appreciate all feedback and will continue to ensure we take into account all areas highlighted by yourself.
We have just had a care plan review and a lot of issues were raised like correct relationship to resident, medication, safe guarding, we understand the home has now take on 2 new manager/assistant manager and they are going to increase training for staff, record keeping and this all sound encouraging. We are happy with the home and our relation seem happy there.
Thank you for your valuable feedback following the recent care plan review. We're pleased to hear that you found the review and next steps helpful. Following the appointment of our new management it has supported them to be able to offer the most person centred approach to resident care and...
The facilities are great but the staff are what makes this such a special place.
Staff very friendly and helpful. Everywhere was clean and tidy. Welcoming and residents seemed very happy and content. Lovely and warm and a great atmosphere all around the home. Everywhere nicely decorated finished to a good standard.
In the short time my dad was in the care home, we found everyone very caring and helpful from management to care staff etc. The room was moved around to accommodate his needs. No request was too big, even trying to make meals they wouldn't normally make to ensure he had something he would eat. Everyone did their best to make it feel like his home and as a family we were always welcome whatever time of the day. Not only was Dad offered food and drink, whenever we would visit, someone would also come and offer us something too. If the time came that Dad has to go back into a home, this would be top choice.
Thank you for your kind words about Heron Lodge. It was a true pleasure to have your dad with us, and we wish you and your family all the very best for the future.
The friendly greeting I received when I came to visit told me that this was the place for mum to receive end of life care and nothing since has challenged this view. Everyone (clinical and non-clinical) has been so caring, with nothing being too much trouble. All have taken time to know her as an individual and to personalise their care. Her nursing care has been excellent too and she has enjoyed the food. Her room is lovely. All the staff have also been very extremely kind to her family so we feel very well supported too. I can’t think of a better place for her to be.
Thank you Katherine for the wonderful feedback. It was our pleasure to be able to care for Mum and all the friend and family visits made her weeks with us the best she could have wished for. The staff team were overwhelmed by the gifts of thanks and we really can't thank you enough. It goes without saying that we are all thinking of you at this time. Kindest regards as always.
The care he then received was personalised with close attention to detail. Relatives and visitor were made to feel welcome at all hours.
When my father passed away the news was delivered sympathetically. The arrangements proceeded seamlessly with the undertakers.
My father was very fortunate to be able to spend his final days at Heron Lodge.
Thank you so much for your comments and kind words. We are so glad we could provide some reassurance at this difficult time for you all. We would like to offer our sincere condolences to you and your family. Kindest regards as always, Jo.
Great care and love shown. Staff are superb! Really happy with service.
Thank you so much for taking the time to complete your review. We really appreciate your feedback and this will mean the world to the team. Thank you!
Heron Lodge is an excellent care home. All the staff provide such a caring and friendly service - nothing is too much trouble! Would thoroughly recommend.
We are thrilled Mum has settled so well into her new home and are so pleased you chose us!
After viewing several homes, Heron Lodge stood out, why? The cleanliness and freshness was the first thing that I noticed, then on meeting the staff, they are so genuine and friendly and made us feel so at ease and reassured us we were making the right choice. By the way, the homecooked food is so lovely too. No one wants to go in a home but for Mum's respite, we would not hesitate if Mu, needed respite or full-time care in the future.
Good Morning Katherine, Thank you so much for the wonderful feedback. This review will mean a lot to the wonderful team so we really appreciate you taking the time to do this. We wish you and mum all the very best and hope everything is going well with mum now she is home!
From our first introduction on 23/12/2022 the staff dealt with us with compassion and professionalism for far above our expectations and my wife found the staff friendly and delightful. I can't praise them enough.
We look forward to seeing you for lunch very soon.
The nurses, care staff, managers, administrator and all other staff were excellent throughout the time my partner lived at Heron Lodge. They dealt wonderfully with the demands of his dementia and palliative care. They were professional, kind and supportive to us both.
We were very lucky to be afforded your partner and you as a welcome visitor during their time with us and to have the opportunity to support you both.
My mother has lived at Heron Lodge for three years now. The care she receives is excellent. Staff are so kind and treat her with dignity and with the upmost care. She receives the best nursing care and although she is no longer able to participate in activities with the other residents in the lounge, she has regular staff members checking on her, spending time with her and making sure she has her favourite music playing. The smaller size of the home makes it feel like a family home and relatives are made welcome and kept informed of any changes/updates of care plans etc. The professionalism and dedication shown by the manager and her team (especially during covid) gives us constant reassurance that our loved ones are safe and loved.
Thank you for taking the time to give us some positive feedback regarding the home, the staff and Mum's care. It means so much to have such lovely words to relay to the staff team.
Firstly, a note about my mother who died in February 2022. She had been a resident at Heron Lodge for 5 years and was 99 on her death. The whole staff of Heron Lodge looked after her superbly and were very sensitive and helpful at the time of her death. I felt supported and my mother respected and treated with dignity all through this time. My aunt has been at Heron Lodge for nearly 3 years and is still telling me when I visit how much she thinks of the place as a home and how much she 'gets on' with all the staff. She is 97 and chooses to stay mainly in her room but that does not minimise the care and company she receives. In my opinion, the leadership at Heron Lodge is key to this being a very successful and restful place for its residents and the values of the management are shared by the brilliant staff the Home employs. Five years ago, when I found Heron Lodge for my mother and subsequently obtained a place for my aunt, I knew I have found a gem in the care system. Thank you.
Thank you so much for your kind words. You have summed up beautifully exactly what we wish to promote as a staff team to each resident and family at Heron Lodge. It has been our pleasure to look after your Mum and to continue to have your Aunt in our care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 February 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for Heron Lodge Nursing Home.
- 07 Aug 2026Organiser: Heron Lodge Nursing Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Heron Lodge Nursing Home.
Meet the Team (4)

My name is Claire, and I’m so pleased to be part of the team as Home Administrator. While this is my first role within a care home, I bring over 25 years of administrative experience from the hospitality and estate agency sectors, with a strong focus on organisation and working with people. You’ll find me in the Home Manager’s office, supporting the management team with the day-to-day running of the home. I love being part of a caring team and helping to create a warm, well-run environment for our residents. Care is something very close to my heart. My son lives in a supported living home, which has given me a deep understanding and empathy for residents and their families—something I bring with me into my role every day. Outside of work, I enjoy spending time with my family and friends, walking my Labrador, and gardening.

I am the Activities Co-Ordinator for Heron Lodge. I am currently enjoying getting to know the residents. I have a vast amount of experience in the care sector, having previously worked as a Carer and Activities Co-ordinator. I really enjoy being able to fulfil meaningful moments and planned sessions and activities with residents, including 1:1 time and group sessions. I enjoy the happy things in life. I am married to Robert, and we have 8 children, 5 girls and 3 boys, all grown up now, and they have given me 12 lovely grandchildren.

I am an aspiring chef with a strong passion for food, creativity and learning the art of cooking. I enjoy experimenting with flavours, seasonal ingredients and presentation to create dishes that bring joy and connection to others. My goal is to develop my skills in the kitchen, gain hands-on experience, and grow into a confident & innovative chef. I'm enthusiastic, hardworking and dedicated to turning my love for cooking into a lifelong career in the culinary world.

My name is Lisa, and I have worked in the public sector for over 25 years, including roles within the NHS and in this care home. Supporting others is something I truly care about. I believe everyone deserves to feel valued and respected, and I always treat others in the way I would like to be treated. Family is very important to me, and when I am not working, I enjoy spending time with my partner, children, grandchildren, and siblings. I am a reliable and approachable person, looking forward to contributing positively to my new position
Frequently Asked Questions about Heron Lodge Nursing Home
What types of Care is Heron Lodge Nursing Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heron Lodge Nursing Home have?
There are 30 Single Rooms.
What are the Facilities & Services at Heron Lodge Nursing Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heron Lodge Nursing Home to the centre of Norwich?
6.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Lodge Nursing Home to verify any information. View our terms and conditions. Heron Lodge Nursing Home has an Enhanced Service -more info.