






Swaffham House, located in the pleasant community of Swaffham in Norfolk, is purpose-built to suit a variety of care needs, including people with dementia care and physical frailties or disabilities.
The home has light and airy en-suite rooms decorated to a high standard. Residents are welcome to bring their own furniture to help them feel at home.
The two dedicated units - residential and dementia care - each has its own...
Care Provided by Swaffham House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Swaffham House for full pricing details and T&Cs.
Contact Swaffham House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Shane Collier(Operations Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
- Number of floors: 2
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Open visiting subject to any government restrictions
Parking
- Individually marked designated parking bays
Swaffham House Reviews (48)
Swaffham House has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Swaffham House has 48 reviews.
My mother was in Iceni House {now Swaffham House} for 5 years and sadly passed away in April this year. In that time I made several complaints to management regarding her care, even contacting the CQC. The turnover of staff is awful and there is only a small percentage of staff who really want to be there and actually care. There were several managers there during that time who were all full of promises but nothing changed. I could only rely on a handful of staff to give mum proper care. Kingsley had taken over just before mum passed but I had no support or advice from management as to what the procedure was afterwards. None of the new management team bothered to even speak to me when I went in to collect mums things and they never offered to send a representative to the funeral, which after 5 years I found appalling. After speaking to some members of staff that remain, and that's not many, I despair as to the future if this care home and would never recommend it.
My mother was allocated here for respite so we didn't choose it. I would have no hesitation in using this care home if needed in the future. It was very welcoming and the office staff were always happy to speak to me about any queries. There were activities that my mother was encouraged to take part in. Also, residents were assisted to get to the dining room for lunch so they went always in their rooms. Only one problem, the TV controls were very small and difficult to use.
Thank you for your kind words, and your vote of confidence in what we do. I will take to heart your view with regards to the TV remote control and I will ask the team to see if we can source some universal remotes that have larger controls.
My brother has only been in Iceni for 2 weeks so not seen activities yet as still settling in. I have been impressed by the calm atmosphere there. The staff soon learned my brother's name and they all spoke to him. The staff have been chosen so well, they are happy to answer questions. I'm not sure you could find a better place (value for money isn't my concern.).
Many thanks for your very kind words - I will ensure that they are shared with the whole team. - and they are deeply appreciated.
We really rate Iceni House Care Home as first-class in every way, pleasant and attentive staff at all levels, it's a real "home" for my sister. Well done all of you.
Many thanks for your kind words - I will ensure that all of the team are fully aware of how they are appreciated.
1. Hydration - often visited in mornings and afternoons and no hot drinks are offered to the residents. Cartons in the lounge and juice in rooms. Residents are not all able to get to them or have ability to ask. Staff are usually very, very busy and don't have time to do this.
2. Soap - Sanitiser is available but no soap. Sticky fingers etc need soap and warm water - not sanitiser rubbed in as well.
3. Cleanliness - the cleaners are brilliant and work very hard on main rooms and shared spaces. My relative can be messy and I feel the chair, table and sides of bed need a spruce up.
4. Activities - when happening good and girls are great would be lovely to see a bit more going on.
Many thanks for your honesty and acknowledgement of the normally good level of care that we deliver to all of our residents. Your concerns were, correctly brought to me, and I can reassure you that actions have already been taken - I raised these thoughts at our weekly Heads of Department meeting...
The home has an atmosphere of warmth, friendliness and is very welcoming.
The staff, both managerial and care, are caring, compassionate and cheerful and importantly, adaptable to Dad's changing circumstances and very supportive of me and my sister, keeping me informed of any change in Dad’s circumstances or care.
Due to Dad's declining health, he requires assistance with his nutrition, hydration and general hygiene, this care is carried out with gentleness and compassion.
Meals are always hot when served, well presented and nutritious.
Importantly, Dad appears happy, he responds positively to members of the care team when they come to see him, whether for care needs or just to say hello.
Thank you for your kind words and I will ensure that all departments are made aware of them - care is, of course, a team thing and we are very proud of all of our staff's input into looking after our people.
Well done to all the staff and management at Iceni House Care Home, you're doing a great job.
Thank you.
Thank you for your kind words and appreciation for all that we do - for your mother and all others that we are fortunate enough to care for.
Prior to Dad becoming a resident, I visited Iceni House Care Home and was given a very informative tour of the home. I was introduced to staff who were very cheerful and helpful. The residents were always happy and clean and contented, they were well cared for. The home always looked and smelt clean and tidy. Dad's room was very pleasant and comfortable. We were invited to join in with activities when we were there which were always well attended by the residents. Dad was very happy there. He was well fed with a good choice of food. I couldn't have asked for anywhere better for Dad to spend his remaining days.
On behalf of all of the team here - we are sorry for your loss and are pleased that we were able to care for your late father - we work in care to make a difference and I am proud of the difference the team made for your dad and your family.
My stepfather was placed here by the hospital for assessment. The facilities and room are fine. I did not like this home at all. Many of my observations relate to what I later found out were the same observations in their last full and very unflattering Inspection. My stepfather's room was freezing when I arrived to visit him - no heating on and he was complaining about being so cold - even I was cold in his room! No dentures in so he couldn't eat his meals, and no help with eating, despite obvious problems feeding himself. Then denials he ever had his dentures on arrival, that their paperwork said he had no dentures on arrival - despite them finally sending me them later after I refused to let him go back there after a serious fall. Very young staff everywhere and a management that needs a better grip, and a stronger presence. The home that he subsequently moved to was a delight and so different to this one.
Firstly, I am sorry that any one has been dissatisfied with the care given at Iceni – I will personally extend my...
My mum has been really well cared for, all the staff go the extra mile to try and make sure she is settling in following her move here from hospital. My mum is full of praise for the kindness and the excellent care. The home has a positive, happy atmosphere. The food is excellent and the environment is clean, bright and comfortable.
They did everything we asked - and more - and got our dad well and back home. We are grateful to them for treating Dad with dignity and respect.
They seemed to really care about her and her needs. She needed a special chair at one point which was massively delayed due to an NHS delay - The manager and others took this on and constantly reminded until it was received.
The staff became like a second family to me before my mum passed away, they allowed pilot visiting during covid which worked well, and in my mum's last week they allowed me to visit whenever I wanted (after 30 min daily covid tests). A great example to other care homes - Iceni House made it work. A big thank you to them all.
As unfortunately, due to the virus I can only comment on rather a limited experience of being able to talk to my husband through a perspex screen - so as yet have not really fully experienced the home.
Thank you so much for responding and the lovely review. We have been offering face to face visiting since September, so if you would like to proceed with one of those appointments, please do not hesitate to contact the home.
My husband is very settled and well looked after. We have regular updates and all information is provided when asked. The home is a safe place and always clean and tidy. The staff are friendly and helpful. Always looking after their customers.
Excellent care is given to my mother at all times. Activities on a regular basis, food and refreshments regular and a nice variety. Would definitely recommend this home to a friend. We were very apprehensive with the transition from hospital however the staff quickly resolved any of our worries as a family.
My mother is now coming up to her 92nd birthday and been a resident at the care home for 1 year. In this time she has improved in her mobile health due, I am sure, to the regular exercise. Being the inky close surviving relative living some few miles away, I have been kept well informed of Mother's welfare ar all times. And the staff always make you were welcome, it's like one big family.
The staff were kind, caring and on hand at all times and made Mum's stay a very happy and comfortable one.
I have found the staff always friendly and helpful. Iceni House has a nice atmosphere noticeable from the first moment I stepped inside. The care seems to be adequate.
When dad went to Iceni House he was very poorly but with the care from everybody concerned he improved so much in a short space of time. He always looked well presented and he enjoyed the lovely meals and treats. Sadly as expected dad died but the outstanding care continued. We were treated with the utmost dignity and respect from everybody. Well done Iceni keep up the excellent work!
This was the 6th stay and we hope he will be able to return in the future.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Swaffham House.
There are no upcoming events for Swaffham House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Swaffham House.
Meet the Team (1)

My career began as a Care Assistant and evolved through positions including Home Cook, Deputy Manager, and Registered Manager. This journey has equipped me with a 360-degree insight into care home operations and the needs of both residents and staff.
A significant part of my professional focus has been on supporting and transforming services that require strong leadership, dedication, and a clear improvement strategy. I have successfully turned around homes needing guidance and have also played a central role in commissioning new services. These combined experiences led me to my current role as Operations Manager at Kingsley Healthcare. Since joining the organisation, I have received unwavering support, guidance, and reassurance.
Outside of work, I am a proud parent of three children who keep me active and grounded. Family is incredibly important to me, and we enjoy spending quality time together -especially swimming, with rock climbing a close second on our list of favourite activities.
Frequently Asked Questions about Swaffham House
What types of Care is Swaffham House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Swaffham House have?
There are 75 Single Rooms.
What are the Facilities & Services at Swaffham House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Swaffham House to the centre of Swaffham?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swaffham House to verify any information. View our terms and conditions. Swaffham House has an Enhanced Service -more info.