Iceni House

Jack Boddy Way, Swaffham PE37 7HJ
Review Us
8.3 47 Reviews
  • Iceni House, Swaffham
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Norfolk Care Homes LTD

Person in charge

  • Samantha Humpherys (Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Open visiting subject to any government restrictions

Parking

  • Individually marked designated parking bays

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Iceni House Reviews (47)

8.3

Iceni House has a Review Score of 8.3 (8.274) out of 10, based on 3 reviews in the last 2 years.
Over all time Iceni House has 47 reviews.

Overall Experience
  • 25
  • 19
  • 2
  • 1
  • 0
Date Published
  • 47
  • 0
  • 0
  • 3
  • 44
Reviewer Connection to Iceni House
  • 18
  • 8
  • 7
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from Ruth Diana W (Power of Attorney of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Iceni Care Home for six years where he received the best care possible. I feel he was blessed to end his life in superb surroundings with staff who showed tact, love and comfort. They really did care and go the "extra mile" all the time.
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Review from Ann J (Daughter of Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a short stay at Iceni House before her death. The standard of care was exceptional both in terms of my mother and the support they provided to her family. Nothing was too much trouble. The room and facilities were in good order and kept clean. Even the administration staff were kind and
helpful. I cannot thank them enough.
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Review from Simon P (Son of Resident) published on 3 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been staying at Iceni House (dementia care) for several weeks on a respite care basis. The staff are excellent, very helpful and professional. Mum has been very happy with her stay and we as family members have appreciated the way we are made to feel welcome and at home. The meals and
facilities are good and I am happy to recommend it.
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Review from R D (Resident) assisted by family/friend published on 8 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent two weeks in Iceni House for respite. She has a really great time. Enjoyed the activities.
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Review from Mrs P B (Wife of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find it an extremely friendly place. The staff staff very helpful and the patients are well looked after.
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Review from Shirley F (Daughter of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Father is 98 years old with dementia. He has been in Iceni House for 2 years. Overall the care is consistent with other homes in the area. He is fed, kept clean and warm. Although sometimes he hasn't been shaved and spilt food is sometimes seen on his clothes. Mainly it is the clothes I have a problem
with. The laundry service is hit and miss. All his clothes shoes/slippers are labelled with sewn in labels but he frequently has other peoples. Or they have been washed at a high temperature and are ruined. Never are the shirts ironed and I am sick of buying socks as he has a drawer full of odd ones. They are labelled. "Do not provide anything of value as these things get broken or go missing."
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Review from Jen H (Wife of Resident) published on 23 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has lived here for five months. The care he receives is second to none. I was there a few days ago. Met the owner and gave a verbal review of how delighted I am with how my hubby is being looked after. He was wearing a pair of spectacles on this visit. I was so pleased, as he's needed them
all the time we've been married, and before!


I've told the staff there that none of them know what they mean to me. I told the CH owner: "Don't ever change what you're doing, as the care you offer is excellent." I also asked how the carers manage to cope with people who have dementia so well. Nobody ever gets frazzled. They just calmly cope, and they do that very well.


I'm so grateful for how we've both been treated; for, it isn't just the resident who matters to the staff there, the family members do, as well, and it shows.


My thanks to them all, from the bottom of my heart.

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  • Treated with Dignity
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Current Review Score: 8.3 (8.274)

Overview of Review Score

The Review Score of 8.3 (8.274) out of 10 for Iceni House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Iceni House is calculated as follows: ( (28 Excellents x 5) + (6 Goods x 4) ) ÷ 34 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.45 Points relating to the number of positive Reviews for Iceni House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 3 Positive Reviews ÷ 15 = 0.2
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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