






Swaffham House, located in the pleasant community of Swaffham in Norfolk, is purpose-built to suit a variety of care needs, including people with dementia care and physical frailties or disabilities.
The home has light and airy en-suite rooms decorated to a high standard. Residents are welcome to bring their own furniture to help them feel at home.
The two dedicated units - residential and dementia care - each has its own...
Care Provided by Swaffham House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Swaffham House for full pricing details and T&Cs.
Contact Swaffham House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Shane Collier(Operations Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
- Number of floors: 2
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Open visiting subject to any government restrictions
Parking
- Individually marked designated parking bays
Swaffham House Reviews (48)
Swaffham House has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Swaffham House has 48 reviews.
It did take him a couple of weeks to settle in which I imagine is normal for most people.
Iceni House offers care and support with all that you would expect, with a calm and friendly atmosphere.
The care staff are incredibly kind welcoming and professional.
We are extremely happy with the care and attention that my father has received since becoming a resident.
When visiting everything is taken care of and nothing is too much trouble.
They have good entertainment for the residents which he really enjoys,
and he loves the food, there is never anything left on his plate.
Iceni House is also very clean and tidy.
It certainly is in one of the best care homes around and we highly recommend Iceni House.
The other thing I was really impressed with is that the management/admin team know my father by name and they take time out to get to know their residents.
Staff very helpful with visitors and residents. Home very clean and tidy.
Lots going on. The care staff are attentive and caring, the food is varied and looks appealing. All areas are kept clean and tidy.
She enjoyed her stay at Iceni House.
She said the staff are extremely good and really looked after her.
As with life in general, nothing can be perfect all the time.
As I live over 200 miles away from Iceni House I have every faith in the care given to my brother. He feels happy and well cared for in this safe environment. We are able to contact him via telephone between visits just for a chat. The management and admin team will keep us informed of any issues regarding his care or needs which is very reassuring.
The food is good, portions are suitable for the residents and help is given to those who need it generally.
Maintenance and cleanliness of the rooms, however, is not good. Carpets need deep cleaning/replacing and wall fixings for the carers documents have been broken for over a year.
Furniture is old and tired.
The interior design in the main areas has greatly improved lately with interesting features, stencils and replaced photographs/pictures on the walls.
Friendly and helpful staff, who seem to support each other well and take care of the residents.
On visiting, I find staff friendly, informative and with regards to my wife's welfare very caring.
My aunt has Alzheimer's and does not recognise her relatives. When we visit it is clear that she feels happy and secure in her environment. She is given the freedom to do as much or as little as she wants to, with activities regularly provided for the residents.
My husband has been in care in Iceni House for over 4 1/2 years and I have been extremely happy with the care he has received there. The staff are really caring with my husband so that I don't have to worry all the time that he is Ok. The staff are also caring to me when I visit him.
My dad has now been in this home for 9 months, from the management to the staff they are all amazing, the services which they provide are excellent, especially the activities. The care which the residents receive is five star, I go nearly every day and I always observe and there is never any change, they look after them excellently. Well done Iceni you all do a great job.
His major concern is that he understands staff cuts are on the cards?
Thanks for taking the time to submit a review - and I am pleased that you would be happy to recommend us. I will be in touch with you directly to confirm that there is absolutely no plans to cut staff and will pass the same message to the resident. On the contrary, we are currently in the process of recruiting additional care staff to build on the strong team at the home.
Medically they respond to all situations.
My father is happy so I'm happy.
Dad has only been at the care home a short time, but with the help of the wonderful staff and management, he has settled in very well.
The food is very good and the activities/entertainment on offer are excellent.
This is a very caring home - standard does vary due to who the team leader is. Generally, it is good - the food is delicious - the cleanliness is of a high standard. Residents are not pressured at all - they can go at their own pace with encouragement from the majority of staff.
The staff are willing to listen and offer help and information about any concerns visitors may express and are open to different ideas.
Residents likes and dislikes are considered and everyone is treated as an individual.
Public areas look bright and interesting with wall displays to remind residents of past times and activities.
A good home serving the local area.
I love the staff. They work wonders with my husband. They are always so polite. The food is marvellous. I was really happy that they let me stay with him overnight at Christmas.
Iceni House has had many changes over the last few months. The manager has brought in several improvements including better training, increased residents activities and has generally elevated standards. The carers which look after my mum work kindly, holistically and completely. The atmosphere has generally "lifted". The carers, on the whole, appear happy and always ready to assist my mum! I do feel the activities could be improved but I am assured that this is being addressed. I would also mention that the staff are always kind to my father.
My husband went into Iceni House in January 2016. We have been kept well informed if he isn't well, or had to go into hospital. He is happy there and well fed. He is also clean and tidy. We as a family visit four times a week, the staff always speak to us. My husband won't go to activities. I don't have any complaints.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Swaffham House.
There are no upcoming events for Swaffham House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
- 31 Jan 2024Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Swaffham House.
Meet the Team (1)

My career began as a Care Assistant and evolved through positions including Home Cook, Deputy Manager, and Registered Manager. This journey has equipped me with a 360-degree insight into care home operations and the needs of both residents and staff.
A significant part of my professional focus has been on supporting and transforming services that require strong leadership, dedication, and a clear improvement strategy. I have successfully turned around homes needing guidance and have also played a central role in commissioning new services. These combined experiences led me to my current role as Operations Manager at Kingsley Healthcare. Since joining the organisation, I have received unwavering support, guidance, and reassurance.
Outside of work, I am a proud parent of three children who keep me active and grounded. Family is incredibly important to me, and we enjoy spending quality time together -especially swimming, with rock climbing a close second on our list of favourite activities.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Swaffham House to verify any information. View our terms and conditions. Swaffham House has an Enhanced Service -more info.