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Swaffham House

Jack Boddy Way, Swaffham, Norfolk PE37 7HJ
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Swaffham House, Swaffham
Swaffham House, Swaffham
Swaffham House, Swaffham

Swaffham House, located in the pleasant community of Swaffham in Norfolk, is purpose-built to suit a variety of care needs, including people with dementia care and physical frailties or disabilities.

The home has light and airy en-suite rooms decorated to a high standard. Residents are welcome to bring their own furniture to help them feel at home.

The two dedicated units - residential and dementia care - each has its own...  

Care Provided by Swaffham House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200
Residential Dementia CareFrom £1,200From £1,200

Contact Swaffham House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Shane Collier(Operations Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • Open visiting subject to any government restrictions

Parking

  • Individually marked designated parking bays

Swaffham House Reviews (48)

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2.5

Swaffham House has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years. Over all time Swaffham House has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from Tina M (Daughter of Resident) published on 9 October 2019 Submitted via Website
Overall Experience
My Father had an acute stroke which has robbed him of his speech and the use of his right arm and leg, so he does need a lot of care.
It did take him a couple of weeks to settle in which I imagine is normal for most people.
Iceni House offers care and support with all that you would expect, with a calm and friendly atmosphere.
The care staff are incredibly kind welcoming and professional.
We are extremely happy with the care and attention that my father has received since becoming a resident.
When visiting everything is taken care of and nothing is too much trouble.
They have good entertainment for the residents which he really enjoys,
and he loves the food, there is never anything left on his plate.
Iceni House is also very clean and tidy.
It certainly is in one of the best care homes around and we highly recommend Iceni House.

The other thing I was really impressed with is that the management/admin team know my father by name and they take time out to get to know their residents.

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Review from G S (Husband of Resident) published on 26 September 2019 Submitted via Postal Card
Overall Experience

Staff very helpful with visitors and residents. Home very clean and tidy.

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Review from B B (Son of Resident) published on 26 September 2019 Submitted via Postal Card
Overall Experience
A friendly welcoming care home.

Lots going on. The care staff are attentive and caring, the food is varied and looks appealing. All areas are kept clean and tidy.

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Review from Darbara S (Son of Resident) published on 14 February 2019 Submitted via Postal Card
Overall Experience
My mother was very well looked after.
She enjoyed her stay at Iceni House.

She said the staff are extremely good and really looked after her.

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Review from C W (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card
Overall Experience
I find all staff at Iceni House very friendly, genuine and caring. I am aware that even the admin/office staff visit and chat to residents. I am very content for my parent to be cared for by the staff at Iceni House.

As with life in general, nothing can be perfect all the time.

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Review from G S (Brother of Resident) published on 5 November 2018 Submitted via Postal Card
Overall Experience

As I live over 200 miles away from Iceni House I have every faith in the care given to my brother. He feels happy and well cared for in this safe environment. We are able to contact him via telephone between visits just for a chat. The management and admin team will keep us informed of any issues regarding his care or needs which is very reassuring.

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Review from Debbie C (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card
Overall Experience
The staff are friendly and seem to genuinely care about the residents.
The food is good, portions are suitable for the residents and help is given to those who need it generally.
Maintenance and cleanliness of the rooms, however, is not good. Carpets need deep cleaning/replacing and wall fixings for the carers documents have been broken for over a year.
Furniture is old and tired.

The interior design in the main areas has greatly improved lately with interesting features, stencils and replaced photographs/pictures on the walls.

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Review from C B (Friend of Resident) published on 4 October 2018 Submitted via Postal Card
Overall Experience

Friendly and helpful staff, who seem to support each other well and take care of the residents.

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Review from Michael G (Husband of Resident) published on 4 October 2018 Submitted via Postal Card
Overall Experience

On visiting, I find staff friendly, informative and with regards to my wife's welfare very caring.

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Review from J K (Niece of Resident) published on 4 October 2018 Submitted via Postal Card
Overall Experience

My aunt has Alzheimer's and does not recognise her relatives. When we visit it is clear that she feels happy and secure in her environment. She is given the freedom to do as much or as little as she wants to, with activities regularly provided for the residents.

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Review from Christine H (Resident / Service User) published on 3 October 2018 Submitted via Postal Card
Overall Experience

My husband has been in care in Iceni House for over 4 1/2 years and I have been extremely happy with the care he has received there. The staff are really caring with my husband so that I don't have to worry all the time that he is Ok. The staff are also caring to me when I visit him.

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Review from Mary W (Daughter of Resident) published on 24 September 2018 Submitted via Postal Card
Overall Experience

My dad has now been in this home for 9 months, from the management to the staff they are all amazing, the services which they provide are excellent, especially the activities. The care which the residents receive is five star, I go nearly every day and I always observe and there is never any change, they look after them excellently. Well done Iceni you all do a great job.

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Review from Andrew C (Friend of Resident) published on 26 June 2018 Submitted via Postal Card
Overall Experience
A have visited an old friend at your Swaffham home for some 2-3 months. He is happy as he can be but finds being in a home difficult to accept as most patients are older than him.

His major concern is that he understands staff cuts are on the cards?

Reply from Anjum Hussain, Director at Swaffham House

Thanks for taking the time to submit a review - and I am pleased that you would be happy to recommend us. I will be in touch with you directly to confirm that there is absolutely no plans to cut staff and will pass the same message to the resident. On the contrary, we are currently in the process of recruiting additional care staff to build on the strong team at the home.

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Review from D W (Son of Resident) published on 6 June 2018 Submitted via Postal Card
Overall Experience
My father is very settled at Iceni House. Staff are very kind to him and very friendly.
Medically they respond to all situations.

My father is happy so I'm happy.

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Review from Teresa H (Daughter of Resident) published on 4 June 2018 Submitted via Website
Overall Experience
My first impressions of Iceni House were of a welcoming and homely environment. The home is well managed with friendly staff, nothing is too much trouble.
Dad has only been at the care home a short time, but with the help of the wonderful staff and management, he has settled in very well.

The food is very good and the activities/entertainment on offer are excellent.

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Review from E B (Relative of Resident) published on 31 May 2018 Submitted via Postal Card
Overall Experience

This is a very caring home - standard does vary due to who the team leader is. Generally, it is good - the food is delicious - the cleanliness is of a high standard. Residents are not pressured at all - they can go at their own pace with encouragement from the majority of staff.

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Review from J F (Wife of Resident) published on 7 April 2017 Submitted via Postal Card
Overall Experience
Iceni House has a friendly and supportive approach for both residents and family members.
The staff are willing to listen and offer help and information about any concerns visitors may express and are open to different ideas.
Residents likes and dislikes are considered and everyone is treated as an individual.
Public areas look bright and interesting with wall displays to remind residents of past times and activities.

A good home serving the local area.

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Review from O B (Wife of Resident) published on 2 March 2017 Submitted via Postal Card
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I love the staff. They work wonders with my husband. They are always so polite. The food is marvellous. I was really happy that they let me stay with him overnight at Christmas.

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Review from Helen N (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card
Overall Experience

Iceni House has had many changes over the last few months. The manager has brought in several improvements including better training, increased residents activities and has generally elevated standards. The carers which look after my mum work kindly, holistically and completely. The atmosphere has generally "lifted". The carers, on the whole, appear happy and always ready to assist my mum! I do feel the activities could be improved but I am assured that this is being addressed. I would also mention that the staff are always kind to my father.

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Review from Patricia W (Wife of Resident) published on 8 December 2016 Submitted via Postal Card
Overall Experience

My husband went into Iceni House in January 2016. We have been kept well informed if he isn't well, or had to go into hospital. He is happy there and well fed. He is also clean and tidy. We as a family visit four times a week, the staff always speak to us. My husband won't go to activities. I don't have any complaints.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (10)

Accreditations

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Meet the Team (1)

Shane Collier
Shane CollierJob Title:Operations Manager

My career began as a Care Assistant and evolved through positions including Home Cook, Deputy Manager, and Registered Manager. This journey has equipped me with a 360-degree insight into care home operations and the needs of both residents and staff.

A significant part of my professional focus has been on supporting and transforming services that require strong leadership, dedication, and a clear improvement strategy. I have successfully turned around homes needing guidance and have also played a central role in commissioning new services. These combined experiences led me to my current role as Operations Manager at Kingsley Healthcare. Since joining the organisation, I have received unwavering support, guidance, and reassurance.

Outside of work, I am a proud parent of three children who keep me active and grounded. Family is incredibly important to me, and we enjoy spending quality time together -especially swimming, with rock climbing a close second on our list of favourite activities.

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