Iceni House

Jack Boddy Way, Swaffham PE37 7HJ
Review Us
8.3 47 Reviews
  • Iceni House, Swaffham
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Norfolk Care Homes LTD

Person in charge

  • Samantha Humpherys (Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Open visiting subject to any government restrictions

Parking

  • Individually marked designated parking bays

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Iceni House Reviews (47)

8.3

Iceni House has a Review Score of 8.3 (8.274) out of 10, based on 3 reviews in the last 2 years.
Over all time Iceni House has 47 reviews.

Overall Experience
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  • 19
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Date Published
  • 47
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Reviewer Connection to Iceni House
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Total of 47, showing 21-40
Review from G S (Husband of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful with visitors and residents. Home very clean and tidy.
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Review from B B (Son of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly welcoming care home.
Lots going on. The care staff are attentive and caring, the food is varied and looks appealing. All areas are kept clean and tidy.
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Review from Darbara S (Son of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very well looked after.
She enjoyed her stay at Iceni House.
She said the staff are extremely good and really looked after her.
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Review from C W (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all staff at Iceni House very friendly, genuine and caring. I am aware that even the admin/office staff visit and chat to residents. I am very content for my parent to be cared for by the staff at Iceni House.
As with life in general, nothing can be perfect all the time.
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Review from G S (Brother of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As I live over 200 miles away from Iceni House I have every faith in the care given to my brother. He feels happy and well cared for in this safe environment. We are able to contact him via telephone between visits just for a chat. The management and admin team will keep us informed of any issues regarding
his care or needs which is very reassuring.
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Review from Debbie C (Daughter of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are friendly and seem to genuinely care about the residents.
The food is good, portions are suitable for the residents and help is given to those who need it generally.
Maintenance and cleanliness of the rooms, however, is not good. Carpets need deep cleaning/replacing and wall fixings for
the carers documents have been broken for over a year.
Furniture is old and tired.
The interior design in the main areas has greatly improved lately with interesting features, stencils and replaced photographs/pictures on the walls.
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Review from C B (Friend of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and helpful staff, who seem to support each other well and take care of the residents.
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Review from Michael G (Husband of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On visiting, I find staff friendly, informative and with regards to my wife's welfare very caring.
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Review from J K (Niece of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has Alzheimer's and does not recognise her relatives. When we visit it is clear that she feels happy and secure in her environment. She is given the freedom to do as much or as little as she wants to, with activities regularly provided for the residents.
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Review from Christine H (Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in care in Iceni House for over 4 1/2 years and I have been extremely happy with the care he has received there. The staff are really caring with my husband so that I don't have to worry all the time that he is Ok. The staff are also caring to me when I visit him.
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Review from Mary W (Daughter of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has now been in this home for 9 months, from the management to the staff they are all amazing, the services which they provide are excellent, especially the activities. The care which the residents receive is five star, I go nearly every day and I always observe and there is never any change,
they look after them excellently. Well done Iceni you all do a great job.
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Review from Andrew C (Friend of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A have visited an old friend at your Swaffham home for some 2-3 months. He is happy as he can be but finds being in a home difficult to accept as most patients are older than him.
His major concern is that he understands staff cuts are on the cards?
Reply from Anjum Hussain, Director at Iceni House

Thanks for taking the time to submit a review - and I am pleased that you would be happy to recommend us. I will be in touch with you directly to confirm that there is absolutely no plans to cut staff and will pass the same message to the resident. On the contrary, we are currently in the process of recruiting additional care staff to build on the strong team at the home.

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Review from D W (Son of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is very settled at Iceni House. Staff are very kind to him and very friendly.
Medically they respond to all situations.
My father is happy so I'm happy.
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Review from Teresa H (Daughter of Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first impressions of Iceni House were of a welcoming and homely environment. The home is well managed with friendly staff, nothing is too much trouble.
Dad has only been at the care home a short time, but with the help of the wonderful staff and management, he has settled in very well.
The food
is very good and the activities/entertainment on offer are excellent.
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Review from E B (Relative of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very caring home - standard does vary due to who the team leader is. Generally, it is good - the food is delicious - the cleanliness is of a high standard. Residents are not pressured at all - they can go at their own pace with encouragement from the majority of staff.
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Review from J F (Wife of Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Iceni House has a friendly and supportive approach for both residents and family members.
The staff are willing to listen and offer help and information about any concerns visitors may express and are open to different ideas.
Residents likes and dislikes are considered and everyone is treated as
an individual.
Public areas look bright and interesting with wall displays to remind residents of past times and activities.
A good home serving the local area.
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Review from O B (Wife of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the staff. They work wonders with my husband. They are always so polite. The food is marvellous. I was really happy that they let me stay with him overnight at Christmas.
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Review from Patricia W (Wife of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband went into Iceni House in January 2016. We have been kept well informed if he isn't well, or had to go into hospital. He is happy there and well fed. He is also clean and tidy. We as a family visit four times a week, the staff always speak to us. My husband won't go to activities. I don't
have any complaints.
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Review from Helen N (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Iceni House has had many changes over the last few months. The manager has brought in several improvements including better training, increased residents activities and has generally elevated standards. The carers which look after my mum work kindly, holistically and completely. The atmosphere has generally
"lifted". The carers, on the whole, appear happy and always ready to assist my mum! I do feel the activities could be improved but I am assured that this is being addressed. I would also mention that the staff are always kind to my father.
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Review from John C (Son of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother only stayed at Iceni House for three months she was in the best possible hands. The staff are amazing giving themselves 100%. They take the time to discussing everything with you very attentive and respectful. The building is clean, no bad smells and the rooms are bright and airy.
After my mother's death the staff did not just let us go they stayed with us until we left her offering us support. Another good thing was that you could call anytime and if mum as asleep they would take the time to have a chat.
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Current Review Score: 8.3 (8.274)

Overview of Review Score

The Review Score of 8.3 (8.274) out of 10 for Iceni House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Iceni House is calculated as follows: ( (28 Excellents x 5) + (6 Goods x 4) ) ÷ 34 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.45 Points relating to the number of positive Reviews for Iceni House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 3 Positive Reviews ÷ 15 = 0.2
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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