Millbridge Care Home

4 Lynn Road, Heacham, King's Lynn PE31 7HY
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9.7 38 Reviews
  • Millbridge Care Home, King's Lynn
Millbridge Nursing Home provides a peaceful rural setting in acres of beautiful grounds, through which flows the delightful river Hitch. Built in 1635 as a farmhouse, Millbridge has been serving the local community as a care home since 1947.

The 48-bed home is split over two buildings, a recently constructed purpose built annex and the refurbished and tastefully extended original farmhouse. Offering a range of care from residential, through to nursing and specialist Dementia and Alzheimer’s care, Millbridge enables significant flexibility to fully meet care needs without the need for additional, or multiple moves.

Carers take pride in providing a pleasant, homely environment for residents and are flexible enough to meet their individual requirements. Aiming to provide holistic, expert care within a pleasant home from home atmosphere.

The home has excellent links with the community and hosts the annual Millbridge Dog Show, a regular feature on the West Norfolk calendar.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1600
  • Self-Funded Residential Dementia Care: £1050 – £1600
  • Self-Funded Nursing Care: £1050 – £1600
  • Self-Funded Nursing Dementia Care: £1050 – £1600
  • RESPITE Self-Funded Residential Care: £1050 – £1599
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1599
  • RESPITE Self-Funded Nursing Care: £1050 – £1599
  • RESPITE Self-Funded Nursing Dementia Care: £1050 – £1597

These prices are only a guideline, please contact Millbridge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Denice Howard (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (1)

Millbridge Care Home Reviews (38)

9.7

Millbridge Care Home has a Review Score of 9.7 (9.718) out of 10, based on 10 reviews in the last 2 years.
Over all time Millbridge Care Home has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Millbridge Care Home
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Total of 38, showing 1-20
Review from A D (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care and support my step father received was second to none. Every member of staff always showed kindness especially to mum and the rest of the family. We could not have asked for more support especially at the end. He was able to pass with dignity love and understanding. Thank you and
love to all the Millbridge staff.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you Anne for the lovely words, it was our pleasure for us to get to know you all

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Review from M H (Wife of Resident) assisted by family/friend published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were very welcoming. It was a very happy environment when nothing was too much trouble. The care my husband received was very good and the whole family was encompassed in their love and care.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words it was a pleasure to look after your husband and we all miss you

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Review from M W (Resident) assisted by family/friend published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Millbridge was one of kindness, caring, understanding + support.
I entered the home as rather a run down poorly person and was restored over the following months to be well enough to leave. I contribute this to the all round care from the staff in the home. They are cheerful, which at times
must be very demanding with so many residents with different needs.
In my case I cannot speak more highly of all the staff.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, we are so happy that Mum managed to get home, she was a pleasure to care for we all miss her and yourself

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Review from K B (Wife of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went to hospital after a fall at home in May 2023 and after a while they sent him to Millbridge - approximately 28 miles from where we live and as I don't drive I asked social services to find him somewhere nearer. He settled in well and truly appreciated all the care and support the staff
have given him since his arrival there in November 2023. He died at Millbridge on the 14th of June 2024, and I shall ever be grateful to the staff there for all the loving care he received.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you K for the positive review much appreciated, it was a pleasure to care for him.

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Review from A C (Wife of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a friendly, caring, homely care home. The management and whole team are always friendly, professional and take pride in the care they provide for their residents. Also keeping us informed, either over the phone or in person when we visit, on the welfare of my husband. Nothing is ever too much trouble.
I could not recommend Millbridge Care Home more.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for your positive comments, it makes such a difference to the staff to get positive feedback.

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Review from M H (Wife of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very happy at Millbridge. The staff are absolutely wonderful without exception.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for the lovely review, it is a pleasure to look after your husband and we love your visits.

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Review from S M (Friend of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well-run, friendly care home. All the staff greet you with a smile. Clients are very well looked after.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for the positive feedback, it is very much appreciated by all the staff.

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Review from T C (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care Mum is receiving at Millbridge. I find all the staff to be kind and considerate. Mum's needs are met with patience and dignity.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words it's always good to get a positive review.

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Review from C A (Stepdaughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Millbridge Care home very nice. The staff always make us really welcome. My stepdad is always happy and he is always clean. His room is so comfortable. I have seen the dinners, they look very nice, lots of vegetables and good portions. The staff are so helpful and know everything about the patients.
I am very happy with the care they provide.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for your kind words its always nice to get a positive review.

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Review from T B (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident who is blind, deaf and suffers with high anxiety and OCD. Mum is treated with dignity and always reassured she is safe. Staff encourage Mum to join residents in the lounge and support with any activities that mum can join in with. Food is always prepared for Mum with a plate
guard and cut up. Staff assist with all drinks and meals by explaining what it is and where each item is placed. Incredibly thankful to all staff for the excellent care, patience and support provided to my mother.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your positive comments It is always good to get feedback like this.

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Review from S H (Daughter of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Millbridge are simply outstanding. They are professional, capable, kind and caring and knowing my mum was in safe hands gave us peace of mind at a time when we needed that most. We overheard them dealing with a very challenging resident in the care home and never once did we witness anything
but respect and kindness. When my mum was nearing the end of her life, we were shown the utmost kindness with staff going the extra mile to help us through a difficult time. Great leadership has helped build a positive, caring culture radiating warmth throughout the home.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for the really positive and kind words, it really is lovely to get positive feedback and means a lot to all the staff.

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Review from Julia N (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were unable to visit Milllbridge Care Bridge prior to Mum going in, due to Covid restrictions, and Mum would only agree to the initial stay of 2 weeks of respite care. From the moment we arrived, we were extended a very warm welcome and immediately felt at ease. Mum stayed at Millbridge for over
5 months and during that time she was made to feel part of their "family", and us too. She was given such loving care and nothing was too much trouble for any of the staff. When mum sadly died, she was given the ultimate respect and dignity and we were so fortunate to be able to be with her. The staff have since been a source of comfort to us and we know that Mum ended her life being loved and cared for alongside her own family. Thank you to each and every one of you.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words Julia, it was a pleasure to care for Mum and we all miss her and yourselves.

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Review from Kay W (Daughter of Resident) published on 23 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident in Millbridge Care Home for 8 months. We were very happy with the home, she received great care and attention from the staff and made the last few months of her life very comfortable. Thank you so much.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you Kay for your kind words, it was a pleasure to care for your mum.

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Review from Alyson W (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only in Millbridge Care Home for eight months. During that time she was happy and well cared for. The staff went above and beyond to care for her and be friendly and happy at the same time. A lovely care home on gorgeous grounds.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for your Mum.

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Review from C P (Sister of Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care, respect ad dignity with which my brother was treated outstanding. Nothing was too much trouble and the staff were always helpful.
I was given all the information I needed and knew I could contact the home at any time of the night or day.
I do not hesitate to recommend them.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind feedback. It is always lovely to get some feedback.

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Review from Enid R (Respite Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
On the 18th of June, I had a full hip replacement performed at the hospital. I decided before the surgery to have convalescent care for 1 week. I contacted Millbridge beforehand and spoke to the manager who made me feel very welcome and said Millbridge would be able to accommodate me for this reason.
I arrived 3 days after my surgery and was immediately warmly welcomed and shown my room in the front of the building which was beautifully decorated with butterfly wallpaper. During my week there I was treated extremely well with kindness consideration and friendly staff. The food was delicious and my whole stay was a very positive experience enabling me to go home to my family relaxed and rested.
Thank you to you all, very best wishes.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your very kind comments it was a pleasure to care for you and we wish you all the best.

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Review from Dorothy W (Wife of Resident) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy and relieved with my husband's care here. If I ever need a care home, please god it will be Millbridge.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for your husband.

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Review from Tracey W (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was in the coach house for approximately 10 months. Before lockdown, I was able to visit whenever I wished and Dad was always smartly dressed and the room clean and tidy. Most importantly the staff at Millbridge are marvellous. Sadly Dad passed away on 21st November 2020, luckily we were able to
spend time with him during his last weeks and the care he received was second to none. Dad always smiled whenever any member of staff came into the room, which speaks for itself. Thank you.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for him.

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Review from Susan H (Daughter of Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father was admitted to Millbridge from hospital for end of life care with a life expectancy of 4 to 6 weeks. However, due to the exceptional care he received by all the staff there, he survived for 10 months surrounded by kindness, compassion and care.
There are no words to express how grateful
the family are. Thank you, every single one of you.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for your dad, he was a true gentleman.

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Review from Colin H (Husband of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a severe stroke, my late wife spent about 18 months in Millbridge. She received excellent care and attention. I visited or phoned every day and the staff were very pleasant and kind to me. Very important for my peace of mind in particular during lockdown when I couldn't visit.
Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind recommendation, it was our pleasure to care for your wife.

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Millbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Millbridge Care Home is calculated as follows: ( (99 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 120 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.943 Points relating to the number of positive Reviews for Millbridge Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 10 Positive Reviews ÷ 10.6 = 0.943
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Denice

Denice Howard

Job Title: Home Manager

Denice Howard is a registered nurse with over twenty years’ experience as a care home manager, Group Care Manager and Group Operations Manager with a proven commitment to the holistic wellbeing of all in her care. Takes pride in her detailed knowledge of residents and staff.

Frequently Asked Questions about Millbridge Care Home

What types of Care is Millbridge Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Millbridge Care Home have?

There are 45 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Millbridge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millbridge Care Home to the centre of King's Lynn?

11.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millbridge Care Home to verify any information. View our terms and conditions. Millbridge Care Home has an Enhanced Service - more info.