Millbridge Care Home

4 Lynn Road, Heacham, King's Lynn PE31 7HY
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9.5 46 Reviews
  • Millbridge Care Home, King's Lynn
Millbridge Nursing Home provides a peaceful rural setting in acres of beautiful grounds, through which flows the delightful river Hitch. Built in 1635 as a farmhouse, Millbridge has been serving the local community as a care home since 1947.

The 48-bed home is split over two buildings, a recently constructed purpose built annex and the refurbished and tastefully extended original farmhouse. Offering a range of care from residential, through to nursing and specialist Dementia and Alzheimer’s care, Millbridge enables significant flexibility to fully meet care needs without the need for additional, or multiple moves.

Carers take pride in providing a pleasant, homely environment for residents and are flexible enough to meet their individual requirements. Aiming to provide holistic, expert care within a pleasant home from home atmosphere.

The home has excellent links with the community and hosts the annual Millbridge Dog Show, a regular feature on the West Norfolk calendar.
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Care Provided by Millbridge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1600
  • Self-Funded Residential Dementia Care: £1050 – £1600
  • Self-Funded Nursing Care: £1050 – £1600
  • Self-Funded Nursing Dementia Care: £1050 – £1600
  • RESPITE Self-Funded Residential Care: £1050 – £1599
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1599
  • RESPITE Self-Funded Nursing Care: £1050 – £1599
  • RESPITE Self-Funded Nursing Dementia Care: £1050 – £1597
The price(s) shown are provided by the care home. Contact Millbridge Care Home for full pricing details and T&Cs.

Contact Millbridge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Millbridge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Denice Howard (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (1)

Millbridge Care Home Reviews (46)

9.5

Millbridge Care Home has a Review Score of 9.5 (9.534) out of 10, based on 12 reviews in the last 2 years.
Over all time Millbridge Care Home has 46 reviews.

Overall Experience
  • 36
  • 8
  • 1
  • 0
  • 1
Date Published
  • 46
  • 8
  • 8
  • 12
  • 34
Reviewer Connection to Millbridge Care Home
  • 11
  • 9
  • 8
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 46, showing 41-46
Review from John H (Son of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very happy with the care our mother received during her stay in the coach house annexe. Sadly, the stay was only four weeks as her health worsened quickly and she died on the 14th August. The staff managed her final days with care and dignity for which we are very grateful. Reviewing the full
facilities and menus offered by Millbridge is difficult, as Mum was bed-bound and unable to take full advantage.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind review, our condolences go out to all the family.
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Review from Neil C (Stepson of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stepfather only had 3 months on and off at Millbridge and much of the time he was in hospital. He quickly referred to the place as 'home' and loved his room. Staff struck up a close relationship with him quickly and it was apparent he enjoyed his time there very much. Would recommend highly to anyone.
Reply from Denice Howard, Registered Home Manager at Millbridge Care HomeThank you for your kind comments; we work hard to create a pleasant atmosphere for our residents and it is always rewarding to receive positive feedback.
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Review from Margaret F (Wife of Resident) published on 25 April 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Lack of care was evident, left my husband in bed gone eleven. No call bell, no pillow, lost most of his clothes. They seemed to think that my husband can't talk and therefore could leave him in bed till afternoon staring at a wall and then to be put to bed early to do the same. The staff had no knowledge
of any of my husbands care needs when asked about medication and food needs. Removed my husband straight away. His room was disgusting and dirty never seen such a filthy room. Staff were very helpful while we were there but was evident was just because we were at the home.
Reply from Annette Denson, Registered Home Manager at Millbridge Care HomeWe were sorry to learn of your experience and can appreciate your frustration. We take any concerns raised seriously and regret that you were not satisfied with our service.
An investigation of your concerns will be undertaken and, as per our Policies and Procedures, written response will be made within twenty-eight days.
Thank you for bringing these issues to our attention.
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Review from Lavinia S (Wife of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory.
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Review from Robert R (Husband of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff a pleasure to be with both serious and light hearted.
I cannot name individuals but all are a pleasure to be with.
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Review from Rita F (Resident) published on 14 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy and feel happy, I am asked how I am and my family know I am secure and interact in the home.
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Current Review Score: 9.5 (9.534)

Overview of Review Score

The Review Score of 9.5 (9.534) out of 10 for Millbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.734 for Millbridge Care Home is calculated as follows: ( (111 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 143 Ratings = 4.734
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Millbridge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Denice

Denice Howard

Job Title: Home Manager

Denice Howard is a registered nurse with over twenty years’ experience as a care home manager, Group Care Manager and Group Operations Manager with a proven commitment to the holistic wellbeing of all in her care. Takes pride in her detailed knowledge of residents and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millbridge Care Home to verify any information. View our terms and conditions. Millbridge Care Home has an Enhanced Service - more info.