Millbridge Care Home

4 Lynn Road, Heacham, King's Lynn PE31 7HY
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9.5 46 Reviews
  • Millbridge Care Home, King's Lynn
Millbridge Nursing Home provides a peaceful rural setting in acres of beautiful grounds, through which flows the delightful river Hitch. Built in 1635 as a farmhouse, Millbridge has been serving the local community as a care home since 1947.

The 48-bed home is split over two buildings, a recently constructed purpose built annex and the refurbished and tastefully extended original farmhouse. Offering a range of care from residential, through to nursing and specialist Dementia and Alzheimer’s care, Millbridge enables significant flexibility to fully meet care needs without the need for additional, or multiple moves.

Carers take pride in providing a pleasant, homely environment for residents and are flexible enough to meet their individual requirements. Aiming to provide holistic, expert care within a pleasant home from home atmosphere.

The home has excellent links with the community and hosts the annual Millbridge Dog Show, a regular feature on the West Norfolk calendar.
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Care Provided by Millbridge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1600
  • Self-Funded Residential Dementia Care: £1050 – £1600
  • Self-Funded Nursing Care: £1050 – £1600
  • Self-Funded Nursing Dementia Care: £1050 – £1600
  • RESPITE Self-Funded Residential Care: £1050 – £1599
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1599
  • RESPITE Self-Funded Nursing Care: £1050 – £1599
  • RESPITE Self-Funded Nursing Dementia Care: £1050 – £1597
The price(s) shown are provided by the care home. Contact Millbridge Care Home for full pricing details and T&Cs.

Contact Millbridge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Millbridge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Denice Howard (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (1)

Millbridge Care Home Reviews (46)

9.5

Millbridge Care Home has a Review Score of 9.5 (9.534) out of 10, based on 12 reviews in the last 2 years.
Over all time Millbridge Care Home has 46 reviews.

Overall Experience
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  • 8
  • 1
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Date Published
  • 46
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Reviewer Connection to Millbridge Care Home
  • 11
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Total of 46, showing 21-40
Review from Kay W (Daughter of Resident) published on 23 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident in Millbridge Care Home for 8 months. We were very happy with the home, she received great care and attention from the staff and made the last few months of her life very comfortable. Thank you so much.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you Kay for your kind words, it was a pleasure to care for your mum.
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Review from Alyson W (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only in Millbridge Care Home for eight months. During that time she was happy and well cared for. The staff went above and beyond to care for her and be friendly and happy at the same time. A lovely care home on gorgeous grounds.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind words, it was a pleasure to care for your Mum.
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Review from C P (Sister of Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care, respect ad dignity with which my brother was treated outstanding. Nothing was too much trouble and the staff were always helpful.
I was given all the information I needed and knew I could contact the home at any time of the night or day.
I do not hesitate to recommend them.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind feedback. It is always lovely to get some feedback.
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Review from Enid R (Respite Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
On the 18th of June, I had a full hip replacement performed at the hospital. I decided before the surgery to have convalescent care for 1 week. I contacted Millbridge beforehand and spoke to the manager who made me feel very welcome and said Millbridge would be able to accommodate me for this reason.
I arrived 3 days after my surgery and was immediately warmly welcomed and shown my room in the front of the building which was beautifully decorated with butterfly wallpaper. During my week there I was treated extremely well with kindness consideration and friendly staff. The food was delicious and my whole stay was a very positive experience enabling me to go home to my family relaxed and rested.
Thank you to you all, very best wishes.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your very kind comments it was a pleasure to care for you and we wish you all the best.
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Review from Dorothy W (Wife of Resident) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy and relieved with my husband's care here. If I ever need a care home, please god it will be Millbridge.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind words, it was a pleasure to care for your husband.
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Review from Tracey W (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was in the coach house for approximately 10 months. Before lockdown, I was able to visit whenever I wished and Dad was always smartly dressed and the room clean and tidy. Most importantly the staff at Millbridge are marvellous. Sadly Dad passed away on 21st November 2020, luckily we were able to
spend time with him during his last weeks and the care he received was second to none. Dad always smiled whenever any member of staff came into the room, which speaks for itself. Thank you.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind words, it was a pleasure to care for him.
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Review from Susan H (Daughter of Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father was admitted to Millbridge from hospital for end of life care with a life expectancy of 4 to 6 weeks. However, due to the exceptional care he received by all the staff there, he survived for 10 months surrounded by kindness, compassion and care.
There are no words to express how grateful
the family are. Thank you, every single one of you.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind words, it was a pleasure to care for your dad, he was a true gentleman.
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Review from Colin H (Husband of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a severe stroke, my late wife spent about 18 months in Millbridge. She received excellent care and attention. I visited or phoned every day and the staff were very pleasant and kind to me. Very important for my peace of mind in particular during lockdown when I couldn't visit.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind recommendation, it was our pleasure to care for your wife.
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Review from Richard C (Son of Resident) published on 17 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all the staff at Millbridge for your care of my mother. You were all very professional, empathetic and kind during her stay and especially at the end. My heartfelt thanks to you all. I would recommend you to anyone!
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Review from S W (Daughter of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last thing our mum wanted was to go into a 'home'. However, when the need arose, I am glad she was able to stay at Millbridge. The room was lovely, fresh and airy, and Mum was cared for in the best possible way, professionally, considerably and attentively. The food was beautifully prepared and
fresh. Mum settled quickly and was happier and content, and I can't say thank you enough to all the wonderful staff here.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind words; we really do appreciate it.
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Review from Colin H (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was taken to Millbridge Care home for palliative care. The care she received was far in excess of my expectations. Care, support and dignity were exemplary and all the staff were professional, caring and cheerful at all times. I always had the feeling that whether I was present or not, she would
receive top rate care that would always go the extra mile! My family spent a lot of time there - sometimes overnight - and we were constantly being offered food, drinks and care to keep us very comfortable.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind comments, the staff and I really appreciate it.
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Review from A H (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown to my mother and the family was wonderful, everyone was so good and nothing was too much trouble.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind comments, we really appreciate the feedback
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Review from Gillian (Daughter of Resident) published on 23 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After Mum had a nasty fall and a year in and out of hospitals and care homes for respite, she arrived at Millbridge in September 2019. The care she has received from the staff there has been incredible. I feel that each and every one of them have taken the time to get to know Mum's likes and dislikes.
The room is kept lovely and clean and unlike other care homes, smells lovely. Mum is allowed to take pride in herself still, with the help of the staff, who match her outfits daily! Nothing is too much trouble. They have a hairdresser who comes on a Monday and she can have her nails painted too. Having always cared for Mum, it was difficult to let go of my responsibilities. Knowing Mum is being cared for as much as she is, I find I can relax and enjoy quality time with her now. I always said I would never put my mum into a care home, but she is very happy there and I am also very happy to see she is being well and truly cared for. Thank you to all the staff who make this possible.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind comments, when we get such positive feedback it really does boost moral.
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Review from Amanda S (Stepdaughter of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful room, fantastic care and wonderful staff.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you so much for the positive feedback, it is great to hear.
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Review from Jean S (Friend of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend in the new care unit for several months and I am most impressed at the care she is receiving. Most importantly, there is no smell. The tables in the dining room are lovely and the food choice and cleanliness is excellent.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for your kind comments, it's always lovely to get positive feedback.
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Review from B C (Son of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The facility is well-appointed and comfortable. The staff are particularly helpful, kind and friendly.
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Review from N S (Son of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The 'M Team' aka The Millbridge staff team all pull together like one big happy family. All the staff from the cleaners, kitchen staff, carers, nurses and management are very caring, sharing, friendly and most are professionally qualified. Millbridge is well managed and well run, it's very clean in
all areas. Suitably trained staff on-site 24/7 to handle any problem or emergency that may occur. Millbridge is a very secure unit hard to get in and hard to get out of. Great place, great staff, great food and great care.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you so much for the positive comments it's always great to get good feedback.
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Review from S M (Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The male staff were totally professional and respected my dignity. The female staff were easy to relate to and approachable. The kitchen staff went out of their way to accommodate me and bought me special cereal. If I missed a meal they brought it to my room.
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Review from P R (Son of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has only been at Millbridge for two weeks but I am impressed in what I have seen. The new building is very clean, fresh and bright, lovely gardens with the river. Staff are very nice, polite and attentive. Dads room is just right for his needs and nice that you can dress it up with home comforts.
I am happy that Dad will be well looked after and cared for at Millbridge. Thank you for a good start in caring for him.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for the positive feedback. It is always good to hear that families are happy with the care we are providing.
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Review from S C (Wife of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arrival at the home, the staff are always welcoming and home is always clean and smelling fresh.
The residents are treated with dignity and care by all the staff and the residents, particularly the long term ones, view the carers often with great affection and their rooms with pride.
The food is
prepared with care and of good quality taking many likes and dislikes into consideration.
The garden which is well kept with its boundary just beautiful.
Reply from Denice Howard, Manager at Millbridge Care HomeThank you for the lovely review, it is always lovely to get positive feedback.
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Current Review Score: 9.5 (9.534)

Overview of Review Score

The Review Score of 9.5 (9.534) out of 10 for Millbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.734 for Millbridge Care Home is calculated as follows: ( (111 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 143 Ratings = 4.734
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Millbridge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Denice

Denice Howard

Job Title: Home Manager

Denice Howard is a registered nurse with over twenty years’ experience as a care home manager, Group Care Manager and Group Operations Manager with a proven commitment to the holistic wellbeing of all in her care. Takes pride in her detailed knowledge of residents and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millbridge Care Home to verify any information. View our terms and conditions. Millbridge Care Home has an Enhanced Service - more info.