Sanford House Nursing Home

As a resident whose family was spread across the country, with 3 children in Scotland, I can only commend the care, respect and friendship that was shown to my mother. As her condition deteriorated the level of attention that she was given and the phone calls we received assuring us of her comfort were extremely assuring to us that she was in the place that suited her increasing needs. All the nursing staff were interacting with her and this was more than evident in conversations I had with them. We cannot thank the staff enough for this.

Just can't fault Sanford House Nursing Home. My dad arrived here after a long spell in hospital and wish we could have got him here sooner. Staff and care go above and beyond with a feel-at-home atmosphere. I only gave the activities an excellent tick based on previous reviews because my dad was unfortunately too poorly to participate in any. Everything else in my opinion was faultless and just can't express enough how efficient the whole setup is. Bless you all the team and would recommend it without any hesitation.

Although he was only at the home for a short time all the staff went out of their way to make the whole family comfortable. His dementia made it hard for him to communicate but we could see that he appreciated the care given. All of the staff made sure that he and we were kept involved in his care and informed. Two areas we did mark slightly lower were 'Rooms' - functional but a little dated/austere. 'Security' - we did have an issue with toiletries going missing. Overall though we are very grateful to all the management and staff for making his final days a little easier. Thank you.

Lovely Valentine's lunch with our loved ones, made to feel so welcome. My partner spent nine weeks in hospital, I thought we'd lost him, two weeks in Sanford House, different person. Nothing but praise.

My father came into the home as very poorly, not long to live. The manager and all staff have been very caring and always available if we needed to talk. The home is very clean, lovely choice of food and well-run. The care my father is receiving is very good. They are doing everything they can to make him comfortable and keep us informed. Would recommend this home to other families.

We came to the dementia presentation which was excellent, informative, enjoyable and has left us with a much better understanding of the disease. The professionalism of the staff is always evident and now we feel we can tackle our family, who have dementia, with a much better understanding and can be sympathetic of their needs. The scotch eggs were delicious, as was the rest of the food. Thank you.

Although half of the ratings are marked good, all these are closer to excellent rather than satisfactory. I visit my wife (who can be difficult/awkward) more or less daily and see that much time is given and much effort is made to attend to her needs. Also, as a relative, I greatly appreciate the time given to me by all staff to keep me informed on what has been happening and for helping to sort out various issues with my wife's care. Some ratings are left blank because - facilities and activities, my wife is very frail and immobile and hence unable to make use of/participate in these. However, I am aware of the weekly/monthly events and have seen the efforts made by staff for these, plus talks. Value for money, as presently care is funded through the NHS.

We all have been extremely impressed and happy with our first experience of the home. We attended the dementia talk and learned a lot, thought it was wonderful that the staff put on such informative and helpful evenings. We would 100% recommend the home to anyone whose loved one needs care, thank you all so much.

I have to congratulate the staff at Sanford House, each and every one of them has been supportive, informative and helpful. Nothing is too much trouble for them. My mother was welcomed into the home for palliative care and she has been made very comfortable and is having a care plan put into place to cater for her needs. It is a very emotional time and the staff are very reassuring and supportive. My own criticism is the decor is a bit tired and outdated. Perhaps a lick of paint would brighten things up but I am aware that a refurbishment is currently being put in place.

This is a very good place for my brother-in-law to reside. He is treated with dignity and respect. He is well cared for by the staff and if his room needs anything fixing it is done promptly and safely.

Before arriving at Sanford House, my son and I visited several care homes because we wanted the best for my wife. Sanford House stood out like a beacon. It was in our view the best we had seen. We were not disappointed. The environment at Sanford House was perfect for our needs. The staff exercise a great deal of care, superb food, well-cooked and very well-presented. The management should be congratulated for the environment in which care is provided.

The place has a warm welcoming atmosphere with kind caring staff. My mum is treated with as much dignity as possible, her needs are met and is comfortable with her condition. The staff are always on time doing the tasks they have to do for her, the staff are always asking if I need any help. I was worried when the subject of nursing homes came up but I needn't have worried, all the other residents seem to be happy.

We are very pleased with the care given to my brother over the past five-and-a-half years and would not wish for him to be moved anywhere else.

I feel Mum is looked after very well. She seems to be quite happy here. The staff are all very helpful and friendly, and nothing seems to be trouble for them.

It was particularly nice to know that in his last few days, one staff member gave my brother ‘permission’ to let go. I know that’s so important to do and the one thing my optimism got in the way of doing myself. I am glad my brother spent his days at Sanford House and my thanks go to the staff who supported him through the last of his days.

Overall care is very good; however, attention to detail is an area that requires improvement. The limiting factor may be minimum wage staffing. This might require more resources devoted to training.

My only lower score is that the decor in the whole facility is tired and non-stimulating.

Not yet seen a contract for my father.

Rude staff. Meals inconsistent, some days good, other days inedible, and meals not very hot, sometimes lukewarm at best. Have been times when pudding was not delivered at all. The cleaning is hit and miss, and some staff can be noisy and not considerate to the residents who are sleeping or having quiet time. More staff training is needed, relatives need to be listened to, and relatives' words need to be acted upon or passed on to a senior staff member.

I would like to thank all the staff at Sanford House for their friendly and caring attitude towards my mum in her final few weeks of life. Although Mum was not very communicative towards the end, she did say how well looked after and kind the staff were. I cannot speak highly enough of Sanford House and would recommend them to everyone.