Sanford House Nursing Home

Danes Fort Drive, Swanton Road, Dereham NR19 2SD
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9.8 79 Reviews
  • Sanford House Nursing Home, Dereham
Sanford House is located in a quiet residential area of Dereham, providing the highest standard of nursing and nursing dementia care for up to 40 elderly people on a short and long term basis.

As the home is built on one level it is ideal for those with mobility problems, being both safe and accessible. All rooms and services are laid out over the ground floor and the home is arranged in a quadrangle around an attractive courtyard garden. Many rooms feature patio doors accessing into the courtyard area.
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Care Provided by Sanford House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £940
  • Self-Funded Nursing Care: from £1452
  • Self-Funded Nursing Dementia Care: from £1511
  • RESPITE Self-Funded Residential Care: from £1440
  • RESPITE Self-Funded Nursing Care: from £1668
  • RESPITE Self-Funded Nursing Dementia Care: from £1727

These prices are only a guideline, please contact Sanford House Nursing Home to find out the exact price for your requirements.

Contact Sanford House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Sanford House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maebh McCormack-Hall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (40)

Sanford House Nursing Home Reviews (79)

9.8

Sanford House Nursing Home has a Review Score of 9.8 (9.774) out of 10, based on 21 reviews in the last 2 years.
Over all time Sanford House Nursing Home has 79 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sanford House Nursing Home
  • 29
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Total of 79, showing 21-40
Review from Lynne H (Daughter of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We all have been extremely impressed and happy with our first experience of the home. We attended the dementia talk and learned a lot, thought it was wonderful that the staff put on such informative and helpful evenings. We would 100% recommend the home to anyone whose loved one needs care, thank you
all so much.
Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing HomeLynne, thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. We are pleased to hear that the workshop on dementia at the care home was informative. The care and services we deliver as a team to our residents and families is extremely important to us and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.
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Review from Christine C (Daughter of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have to congratulate the staff at Sanford House, each and every one of them has been supportive, informative and helpful. Nothing is too much trouble for them. My mother was welcomed into the home for palliative care and she has been made very comfortable and is having a care plan put into place to
cater for her needs. It is a very emotional time and the staff are very reassuring and supportive. My own criticism is the decor is a bit tired and outdated. Perhaps a lick of paint would brighten things up but I am aware that a refurbishment is currently being put in place.
Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing HomeThank you for taking the time, Christine, to leave a review for Sanford House Nursing Care Home and for your positive comments about our services and team. We are pleased to hear your mother is getting the care she deserves. We continually strive to improve the care and service we provide and appreciate your feedback. I would like to invite you to discuss your thoughts on how we can improve our rooms at Sanford House Nursing Care Home further.
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Review from Anita B (Sister-in-law of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very good place for my brother-in-law to reside. He is treated with dignity and respect. He is well cared for by the staff and if his room needs anything fixing it is done promptly and safely.
Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing HomeAnita, we would like to thank you for taking the time to leave us a review and positive comments about the home and team at Sanford Nursing Home. All comments will be passed on to the team.
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Review from Dean B (Husband of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before arriving at Sanford House, my son and I visited several care homes because we wanted the best for my wife. Sanford House stood out like a beacon. It was in our view the best we had seen. We were not disappointed. The environment at Sanford House was perfect for our needs. The staff exercise a
great deal of care, superb food, well-cooked and very well-presented. The management should be congratulated for the environment in which care is provided.
Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care Sanford House Nursing Home provided and your recognition of the team. Your feedback has been passed on to the team.
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Review from C C (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place has a warm welcoming atmosphere with kind caring staff. My mum is treated with as much dignity as possible, her needs are met and is comfortable with her condition. The staff are always on time doing the tasks they have to do for her, the staff are always asking if I need any help. I was worried
when the subject of nursing homes came up but I needn't have worried, all the other residents seem to be happy.
Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing HomeThank you for taking the time to leave us a review. We are pleased to read your kind words and positive comments about your mother’s care at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from David B (Brother of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care given to my brother over the past five-and-a-half years and would not wish for him to be moved anywhere else.
Reply from Maebh McCormack-Hall, Home Manager at Sanford House Nursing HomeThank you for taking the time to leave us a review, David. We are so pleased to read your positive comments about the care your brother is receiving and the recognition of the team at Sanford House. Your feedback has been passed on to the team.
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Review from S F (Daughter of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel Mum is looked after very well. She seems to be quite happy here. The staff are all very helpful and friendly, and nothing seems to be trouble for them.
Reply from Maebh McCormack-Hall, Home Manager at Sanford House Nursing HomeWe would like to thank you for your words of kindness and appreciation of the team here at Sanford House. Your comments will be passed on to the team.
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Review from Peter D (Brother of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was only at Sanford House for about six weeks, having been discharged from hospital with a terminal illness, but in that time they couldn't do enough for him. From the day he arrived, they were keen to let him 'furnish' his room as he wished, even mounting his massive 62 inch TV on the wall.
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staff were always friendly and welcoming, and that was great both for my brother and also us as his family and his other visitors. The room had a door direct to the garden and, whilst towards the end of his stay he couldn't get himself outside, he was able to open the door and look outside, see the garden and feel the breeze.
It was particularly nice to know that in his last few days, one staff member gave my brother ‘permission’ to let go. I know that’s so important to do and the one thing my optimism got in the way of doing myself. I am glad my brother spent his days at Sanford House and my thanks go to the staff who supported him through the last of his days.
Reply from Maebh McCormack, Home Manager at Sanford House Nursing HomeThank you for your kind words and recognition of the team at Sanford House. We are so sorry for your loss and we hope we made your brother’s time with us was as comfortable and as peaceful as possible, particularly by helping him furnish his room the way he wanted it. Your comments will be passed on to the team.
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Review from Stephen W (Son of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care is very good; however, attention to detail is an area that requires improvement. The limiting factor may be minimum wage staffing. This might require more resources devoted to training.
Reply from Maebh McCormack, Home Manager at Sanford House Nursing HomeAt Sanford House, we always welcome feedback from our customers, so thank you for taking the time to leave this review. We are always keen to learn how we can improve the services we provide, and we will contact you shortly to discuss this in further detail.
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Review from L M (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sandford House is recently under new management; in the early days of this change, I raised a problem, but it was dealt with very promptly, efficiently and effectively. I was very impressed.
My father is a difficult man, and the staff are excellent with him.
My only lower score is that the decor
in the whole facility is tired and non-stimulating.
Reply from Home Manager, Home Manager at Sanford House Nursing HomeThank you for your kind words and recognition of the team at Sanford House. We are pleased to hear that your father is receiving such good care. We will take your comments regarding the décor onboard and look at a plan to improve the facilities moving forward. Your comments will be passed on to the team.
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Review from Jessica C (Daughter of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I think the staff do the best they care.
It is warm and safe, which is the priority.
I think the food offered could be healthier (too much sugar).
Not enough outside time/access to gardens.
Very pleased with the new manager and changes.
Not yet seen a contract for my father.
Reply from Home Manager at Sanford House Nursing HomeJessica, thank you for your feedback, which we have passed on to the team. The well-being of our residents is our absolute priority, and we understand how important eating nutritious meals and enjoying fresh air can be. We are always interested in learning how we can improve the services we provide, and we will contact you shortly to discuss this in further detail.
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Review from D R (Daughter of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Rude staff. Meals inconsistent, some days good, other days inedible, and meals not very hot, sometimes lukewarm at best. Have been times when pudding was not delivered at all. The cleaning is hit and miss, and some staff can be noisy and not considerate to the residents who are sleeping or having quiet
time. More staff training is needed, relatives need to be listened to, and relatives' words need to be acted upon or passed on to a senior staff member.
Reply from Home Manager, Home Manager at Sanford House Nursing HomeWe pride ourselves on the resident experience and take comments such as this seriously as it is not typical of the positive feedback we receive. We would like to speak with you to learn from your experience and we will contact you to discuss the matter further. We are committed to using feedback to continue to improve the services we provide.
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Review from Irene T (Daughter of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank all the staff at Sanford House for their friendly and caring attitude towards my mum in her final few weeks of life. Although Mum was not very communicative towards the end, she did say how well looked after and kind the staff were. I cannot speak highly enough of Sanford House
and would recommend them to everyone.
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Review from Jeanne N (Wife of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has complex needs and the staff cope very well to manage this. He is cared for extremely well. The staff are always very friendly and approachable and the care home is always very clean and welcoming to visitors. The home has set up a family monthly form to meet with the manager as well as
a monthly newsletter which is shared with families of residents.
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Review from Karen W (Daughter of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Resident has been in this care home for 10 months and have always found the staff excellent, caring, friendly and treat my relation with dignity. The home is very clean and they organise a good variety of activities for the residents. Manager is also very approachable and has put excellent communication
to the family. They are also very experienced in dealing with challenging behaviour which is very difficult to deal with. Excellent care home.
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Review from Moira D (Wife of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found all the staff helpful and very courteous.
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Review from Lesley S (Daughter of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased my Mum came here as she is being cared for very well.
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Review from D S (Son of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff I have had contact with either in person or by phone have always been polite in relation to my dad. Have always treated him with dignity.
The process of booking appointments and tests seem to be well organised.
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Review from Betty P (Wife of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home manager and all staff very helpful. Room comfortable. Considering my husband is a very private, independent person, he is treated with kindness and dignity. His breakfast is his most important meal of the day; he enjoys that.
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Review from Wendy H (Friend of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a visitor - always made welcome. Had Christmas lunch's a few time and Birthday celebrations. Enjoyed the activities with other residents and staff.
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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Sanford House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.774 for Sanford House Nursing Home is calculated as follows: ( (186 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 234 Ratings = 4.774
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sanford House Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Maebh

Maebh McCormack-Hall

Job Title: Home Manager Joined: 2023

As the Home Manager I believe our residents are our priority, and we are privileged that they choose to be in our homes and care and trust us to support their needs.


I completed my Nursing Degree at Trinity College Dublin in 2010 and moved to the UK in 2011. Since becoming a Registered Nurse, I have worked in a variety of roles within the care sector for over 13 years. I have worked with adults with learning disabilities and mental health problems in secure services for over 4 years and then moved on to Dementia and Nursing Home Care. I progressed to a clinical lead role and then onto the part of Home Manager. I also supported homes across Norfolk and Suffolk as an Operations Manager.


Working across various settings has supported my clinical and management skills development.


I operate an open-door policy and am approachable, not only to my team but to the residents and their relatives too. I encourage person-centred care and reflect this in how the staff team works and delivers their care.


I am passionate about putting residents first as we are given the opportunity to work in their homes and care for and support their needs.


I enjoy training developing and mentoring my team members to grow and develop in their roles at home and within the company.


In my spare time, I love to spend time with family and friends. I enjoy reading, running, and watching rugby. I also enjoy travelling when possible visiting different cities and countries and experiencing different cultures.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sanford House Nursing Home to verify any information. View our terms and conditions. Sanford House Nursing Home has an Enhanced Service - more info.