Saxlingham Hall Nursing Home

My mother has been a resident of Saxlingham Hall for over 12 months. I have been most impressed with the care and kindness of all the staff. I would have no hesitation in recommending Saxlingham Hall to anyone needing nursing care.

We are delighted with our mother's care at Saxlingham Hall. The staff are very professional, kind and caring, and Mum is happy, which is so important. She enjoys the food and the countryside views from her rooms, which remind her of home.

I have to travel a distance to see my mum, there were more local options, but in my mind, there was no option. Saxlingham is perfect. Thank you.

My mother moved to Saxlingham Hall after a period in the hospital and another care home following a fall. She had become very frail, and the experience had affected her spirit and well-being - she was also recovering from delirium brought on by her pneumonia and possibly the drugs necessary to treat it. At first, she was reluctant to feel that she could not go back home, but the care and support she received from all the staff at the Hall really revived her spirits, and she came to love her room with the view of the garden and the activities that she could participate in. Within a few days, you could see the return of her interest and engagement in life, her sense of humour and fun, her appetite revived, and her mental health improved no-end. Sadly she was only a resident for six months before she died, but by now considered Saxlingham Hall to be her home. I have no hesitation in recommending to anyone the excellent care and support that everyone, whatever their role at the Hall, gave to my mother in her final months.

My only concern was that my cousin was not happy with the way she was spoken to on a couple of occasions by one member of staff, but on the whole, her experience was good.

My mother was extremely poorly when she first when to Saxlingham Hall, and we thought, at death's door. She has perked up no end and is now comfortable and happy. The staff are wonderful, patient and caring.

I cannot recommend Saxlingham Hall highly enough.

Although it has been difficult with limited visiting, staff have gone the extra mile to facilitate particular family visits involving long-distance travel. Indoors is always clean and tidy, the food is excellent, and the staff are friendly and helpful. It’s comforting to know that Mum is in good hands. Thank you!

My mother was placed at Saxlingham Nursing Home in July 2020. This was during all the COVID-19 restrictions. The staff were always very helpful in arranging and facilitating zoom calls with my mother when visits were unable to take place. My mother always appeared to be settled and enjoying her food and the one to one activities sone with her. Sadly she passed away in March, the end of life care she was given at Saxlingham Hall was excellent and such comfort to the family at this difficult time.

Saxlingham is in a lovely setting and is a very nice property. The rooms were maintained to a high standard and very clean; nice, bright communal areas. The staff were very helpful, friendly and pleasant.

The care, support and kindness my mother received could not have been better. Even in the most difficult of time, staff were always cheerful, attentive and caring. When we were unable to visit due to the virus, the family were able to rest easy knowing Mother could not be in better hands.

Lovely building and gardens. Very peaceful. Kind, caring staff who all try to make the most of my mother’s limited lifestyle. Reliably good food with plenty of choices with a glass of wine or sherry. My mother has been at the home for nearly six years, and there really is nothing negative to mention.

My Godmother was a resident of Saxlingham Hall from August 2019 until September 2020 and was extremely well cared for and looked after by all of the staff throughout. We spent a great deal of time selecting Saxlingham Hall in the hope that it was the best place for her and were never disappointed. Management and staff were always very kind and efficient when dealing with my Godmother's needs and accommodating her requirements. I live some distance away and was always able to speak to someone knowledgeable about my relative's health. Additionally, Saxlingham is a lovely building with wonderful gardens which helps make it an ideal setting for a Nursing Home. Thanks to all at Saxlingham Hall who collectively do a great job.

My mother has been a resident at Saxlingham Hall Nursing Home since early 2019. We have been very impressed with the care she has received. She is very old (101) and often confused but she said to me when I visited her two days ago "It's pretty good, this place" and "they are very nice to me here". The carers are terrific with her and have made great efforts to entertain her, particularly during the difficult pandemic period.

I have not seen my mum since the beginning of March this year, however, I have been very impressed with the way that the home has dealt with Lockdown and Covid-19 restrictions since Lockdown in March. I really do feel my mum is safe. The staff have been excellent in providing a face time service so that I can see and speak to mum when I want. The staff always tell me how mum is as she is unable to do this herself.

My father passed away on 11 April 2020. The last year of his life he spent at Saxlingham Hall after suffering a stroke. The care he received was extraordinary. The staff were friendly, helpful and good-humoured. I was unable to visit him at the end because of the lockdown, but everything humanly possible was done to ease his passing and the nurses sitting with him kept the telephone line open so that I was able to talk to him almost to his last breath. In effect, they were guardian angels and they have my heartfelt gratitude and respect.

My mother lived at Saxlingham Hall for over three years, and during this time, she received good quality care from the patient, caring staff who came to know her well and how to manage her conditions. The nursing staff have kept our family informed and involved in care decisions, and we were made to feel welcome during visits. Mother particularly enjoyed the beautiful garden surroundings and excellent food.

We have found Saxlingham Hall to have given Mum 100% care and attention since her arrival. It is always bright and clean, and the staff are brilliant, so kind and caring. The meals are excellent, and Mum is given whatever she fancies. In previous years, a wonderful garden party has been held, and it is such a shame that Covid has intervened this year to stop it happening. It is wonderful to be able to visit Mum most times of the day, although at present because of Covid, we haven't visited as a family as Mum has dementia and would not recognise us behind our masks. However, it has been made possible for visits via Facetime. I would highly recommend Saxlingham for anyone looking for a home from home together with a wonderful end of life care.

The staff go over and above expectations to ensure that any special requests are dealt with in a pleasant and efficient manner. I have always received responses by email or by phone to any queries I might have both quickly and in a caring manner, and as a “senior” myself, it is reassuring to know that my mother is safe and professionally cared on a 24/7 basis.

Always extremely satisfied with the care given to my friend. The staff are all helpful and pleasant.