Woodland Care Home, Norwich, Norfolk
Woodland Care Home, Norwich, Norfolk
Woodland Care Home, Norwich, Norfolk

Woodland Care Home is a Norwich residential and nursing service, that has been purpose-built for flexible care needs and offering a comfortable and charming setting.

The service can be extended for both respite and palliative needs, thanks to an experienced and highly-qualified team passionate about achieving consistent standards.

Secluded gardens areas and an activities programme, that includes visits from animal therapy professionals, significantly add to users' enjoyment of the service.

Group: Countrywide Care Homes Ltd

Person in charge: Anita Brian (Care Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 34

Shared Rooms: 6

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Woodland Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Woodland Care Home has a Review Score of 9.4 (9.357)

The Review Score of 9.4 (maximum of 10) for Woodland Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Woodland Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.705 for Woodland Care Home is calculated as follows: ( (134 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 183 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.652 Points relating to the number of positive Reviews for Woodland Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9.2 Target = 0.652

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodland Care Home?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodland Care Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

I found the staff very caring and treated my parents with kindness and dignity and always kept me informed of their welfare.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My relative has been in the care home for four and a half years. The carers have all been lovely, very kind and caring; lovely home cooked food, which my relative really enjoys.
The care home has a lovely homely feel and we are very happy with everything.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has settled in well at Woodland Care Home. The staff have been very caring and nurturing, and she has been treated with dignity at every turn. Woodlands Care Home has a very high standard of cleanliness, noticeable immediately on entry. My mum is enjoying the food very much.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Woodlands Care Home managed the transition from hospital into the care home with utter professionalism, empathy and compassion. High levels of team work ensure quality continuity of genuine care on a daily basis. There is a strong community at Woodlands based on the staff, residents, family and friends of residents. My mum is safe and secure, well cared for and happy. Thank you.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my father-in-law could no longer cope alone in his own house, we had to find a home where we thought he would be happy and we were impressed with Woodlands at the first visit. It is lovely and clean and the staff are all very kind and caring. Nothing was too much trouble and we were kept well informed. Dad was only there a short time before he passed away but we couldn't have asked for better care.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was worried when my husband went to Woodlands Care Home as you hear so many stories about care homes, but he was in there for 15 months and could not have been better looked after. He was treated with dignity and kindness and the people could not do enough for him. They were also very kind to me. To me and the family, they far exceeded expectations, they were excellent and made my husband's passing so much easier. Thank you.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Woodland Care Home, cared for my mother for about 8 weeks prior to her death. She required 24-hour care including feeding. At all times the staff treated her with love, care and professional treatment. Her room was first class as were the surroundings. We could not have chosen a better place for mothers last days.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My darling wife was taken into care from hospital in February 2015 following a stroke on January 3rd, 2015. I spent 6 hours a day with her until she died at the home on the 12th October 2016. She was cared for so very well with so much kindness and love and I witnessed this, the staff treated me in the same manner and my wife and I always looked on them as very dear friends.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother had a major stroke at the beginning of 2015 and following an initial stay in hospital for eight weeks has been a resident of Woodlands Care Home. I and the rest of my family always find the staff at the home very polite and that the care for my mother has been marvellous. She has had continuous care which provided dignity and patience and support around the time that has been given individually to her was quite amazing in a very busy care home. I would recommend to anybody who required nursing care.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Management and staff are very welcoming and friendly. Carers go out of their way. Helpful, caring and nothing is too much to ask for. Entertainment and activities, garden fetes, music, Easter parades, Halloween and especially Xmas. Maintenance is always on hand, again always friendly and helpful. The tubs and hanging baskets and garden is a real delight. Keep up the good work.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

On the whole excellent service but there was a delay in providing assisted showers which was frustrating as I am on a 5 hour peg feed twice per day.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Satisfactory

Staff: Good

Management: Satisfactory

Rooms: Satisfactory

I thought the staff were lovely and helpful, bedroom is nice. I enjoyed the trip to the lavender farm even in the rain, breakfast was particularly nice and fresh.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are friendly and caring. Hope they have a room available when I need it.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone here is so helpful and caring, you could not ask for more.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff/carers/nurses were excellent. My mother was happy there.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We moved into care when it was no longer possible to look after her at home. We were looking for somewhere she could be looked after which would give us peace of mind, knowing that all her needs would be met. We were offered a professional service, almost immediate choice of rooms and the process was complete in matter of days.
The staff are friendly, dedicated and caring. The nurses are professional, kind and understanding of mum's needs, as well as our own requirements. Mum was cared from residential care, right through to end of life care, treated with dignity as if she were their own mother. Our gratitude will last a life time to those who treat their job as a vocation.

How likely would you be to recommend Woodland Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Anita Brian

Job Title: Care Manager

Description:

Hello my name is Anita Brain I am the Care Manager?at Woodland

I first qualified as a nurse in 1995 and have over 20 years nursing experience in a variety of settings and specialities.

I hold ENB 998 Teaching and assessing in Clinical practice, ENB 237 Cancer Nursing, BSc(Hons) Specialist Nursing Practice (Oncology)

I have a wealth of management experience within the NHS and?I am excited to have a chance to build on that within the Care Home industry. My vision is to create a home from home, where the residents are well cared for and lead fulfilling lives in a caring and friendly environment.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Woodland Care Home