Woodland Care Home

189 Woodland Road, Hellesdon, Norwich NR6 5RQ
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9.6 62 Reviews
  • Woodland Care Home, Norwich
Woodland Care Home is a Norwich residential and nursing service, that has been purpose-built for flexible care needs and offering a comfortable and charming setting.

The service can be extended for both respite and palliative needs, thanks to an experienced and highly-qualified team passionate about achieving consistent standards.

Secluded gardens areas and an activities programme, that includes visits from animal therapy professionals, significantly add to users' enjoyment of the service.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1246
  • Self-Funded Nursing Care: from £1585

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Woodland Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Claire Royal (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No restrictions on visiting hours.

Parking

  • On site parking available.

Woodland Care Home Reviews (62)

9.6

Woodland Care Home has a Review Score of 9.6 (9.576) out of 10, based on 9 reviews in the last 2 years.
Over all time Woodland Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodland Care Home
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Total of 62, showing 21-40
Review from Mark V (Son of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Where do I start? When we first went to view the home my sister and I were impressed with the Manageress who since that day has struggled to hold a conversation or even acknowledge any of our family who visits our Mum. The staff turnover is high and at weekends trying to get a member of staff to attend
and help Mum to the toilet is really difficult and on numerous occasions, Mum has had an accident.
Residents still haven't had their flu jabs and booster jabs, these are elderly vulnerable people.
Mum is left in bed fully clothed and regularly misses meals because she is left in bed.
Meal portions are small and food/drinks we tell the home Mum doesn't like are still served up.
We are in the process of moving our Mum as she has lost weight and feel that due to lack of staff the care is minimal.
Reply from Anita Brian, Home Mananger at Woodland Care Home

We are saddened that your mother has moved. We feel we did our utmost to care and support her and there are some areas I need to respond to. The staffing levels at Woodlands are consistent through the week and any staff turnover was due to personal reasons. We are not allowed to administer vaccines, all residents were vaccinated before your mother left. Some of your requests we felt wouldn’t be in your mother’s best interests but we have always consulted with you. Her weight remained stable at Woodlands and we offered her smaller portions of food through the day and night which she preferred, always something she enjoyed. She did sleep for long periods but she was awake for a long periods. So as not to disturb her she did sometimes sleep fully clothed in bed but she was always comfortable. I understand how disappointing it was when she was asleep when you visited and I appreciate you didn't always get to see her interacting with people and enjoying walks with staff.

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Review from Graham K (Son of Resident) published on 11 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brothers and I are most grateful to the staff for the caring way in which they looked after our mum during her stay at Woodland.
In need of tube feeding, doubly incontinent and at times in some pain the staff did their very best to tend to her needs and make her as comfortable as possible. In normal
times she particularly enjoyed the activities and interacting with other residents and in the end,
came to call it her 'home'. The fact that Covid was kept at bay for 14 months is a tribute to the dedication of the staff as one can only imagine how impossible and thankless their job was during lockdown. I would not hesitate to recommend this lovely care home.
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Review from Nathan H (Son of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was placed in a woodland care home for palliative treatment by the NHS, her every single need was cared for and myself and my family were very welcome even during the pandemic. When she passed away in their care in September we were treated with fantastic dignity and I would like to extend my
thanks to all the staff who made the last months of her life as comfy as could be.
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Review from Philip K (Son of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodland Care home provided care for my mother for 5 years. She received exemplary care during this period. At all times staff did their utmost to ensure her numerous needs were meet in the kindest and most professional manner. I have nothing but praise and thanks for their efforts and attention.
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Review from Robin C (Son of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodland looked after my mum for about 3 years until she passed away and I was always impressed with the love and care with which the staff treated mum. Staff were always attentive and understanding even though mum suffered from dementia. I felt reassured that mum was in a better place at Woodlands
than her last few years living in her own home. The acid test was with mum herself who seemed happy at Woodlands.
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Review from Andrew C (Son of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who had developed dementia in her 90s, died peacefully in January 2021 after spending three uplifting years in the home. Her care there was exceptional, and the staff outstanding in their professionalism, compassion and humour. The home invested huge energy and resources into keeping the
residents occupied with activities, visits and concerts, even when the home had to become a fortress because of covid-19. The home took extraordinary measures to keep covid at bay during the first wave of infections when residents tragically succumbed in many other care homes around the country. Although the virus eventually sneaked in during the second wave, the home did all it could to manage a very difficult situation, with many staff forced to isolate and stay at home, stretching those still available to the limit. I have nothing but praise for the home and its staff and have no hesitation recommending it to other families
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Review from Philip (Guardian of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff were very friendly, supportive and kept us up to date regarding my mother's wellbeing. We visited lots of care homes before deciding on Woodlands and we were not disappointed. The activities allowed residents to get to know one another and build lasting friendships.
It's a big responsibility
to place loved ones in the care of others, however, we have no regrets regarding Woodlands and were pleased with the friendly care my mother received from all the staff.
The staff have been through so much during this pandemic and an element of understanding and support should be shown to all these very valuable caring people.
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Review from Elaine S (Daughter of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for over 6 years until she passed away in August and throughout this time she received the most compassionate, attentive, fun-filled care that I could have wished for. She had dementia which, as time went on, progressed to a level where she was immobile, virtually blind and, for
most of the time, unable to communicate but this did not stop the carers from constantly talking to her, holding her hand, cuddling her, singing to her as well as all the routine cleaning and feeding caregiving. To me, the epitome of a perfect carer is when a resident, who so rarely showed emotion, kissed her arm and she had to leave the room to compose herself because that gesture meant so very much to her. I have nothing but praise for everybody at the home, not only while Mum was there but also the support I have had since her death.
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Review from P B (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Speaking to my mother, we feel the care in the home has gone downhill. Not enough staff on duty, especially at weekends. Staff taking a while to see to resident's needs. High turnover of staff. Not enough information to residents' families on the updates of the care home, staff, facilities and activities.
Reply from Anita Brain, Care Manager at Woodland Care Home

I am sorry you feel this way. Since January this year we experienced an outbreak of COVID 19 and our occupancy numbers reduced. Since then the home has increased its occupancy and dependency levels of the residents have been reviewed, in anticipation of each admission and then staffing levels increased accordingly. This ensures we always have an adequate number of staff on duty. The staffing levels are the same 7 days a week and do not change in any way at weekends. Throughout the pandemic, I sent weekly emails to all families with updates about the home and the residents. This has decreased in frequency now that we have been able to resume visiting. My door is always open and am happy to chat to relatives in person, by phone or by email, as I do with yourself; we also hold regular resident and relative meetings. As a company we always place the safety of our residents first and should we need to bring in agency staff to ensure staffing levels are appropriate, then we will do so.

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Review from Stephen B (Son of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodland Care Home provides a very caring and professional environment. My mother is being well looked after and is very happy there.
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Review from J F (Daughter-in-law of Resident) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found the atmosphere in the home very positive and upbeat. Saw residents being well supported with time being given to them, to listen to them and to find solutions for their needs. I felt the decor of relatives room was modern and bright. We were long-distance visitors and are always accommodated
and made to feel welcome and with the offer of much-appreciated cups of tea/coffee.
My thoughts and prayers have been with the home during this very challenging year.
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Review from Elaine B (Day Care) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has now reached the late stage of dementia. The manager has been tremendous in supporting me through this extremely difficult period. Also, every member of the team at Woodlands has shown me such kindness, support and more importantly, exceptional care for my mum, which obviously means so much
to me. They ask me, have I had a drink, food etc to ensure that I'm looking after myself too. Woodlands is a family who all work together in supporting each other whilst giving exceptional care, love, kindness and support to the people who live there. I think the manager and team make it a lovely home for residents and staff.
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Review from Pam G (Sister of Resident) published on 6 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother lived in Woodland for just over 2 years. He recently had a couple of stays in the hospital as he had learning difficulties and communication problems, which was always a concern. The manager drew up a bullet point list which clearly stated his needs and how best to communicate with him. This
was put in a clear sleeve and put in his medication bag. The hospital staff said it was so useful. This was such an incredible relief to me and so supportive to my brother. The whole team at Woodland has always endeavored to meet my brother's individual needs and supported him to live a fulfilling and happy life. Their care for him has been exemplary.
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Review from S W (Friend of Resident) published on 10 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone I met was kind and supportive without exception. All the team showed empathy and professionalism in all ways.
If I needed this type of care in a care home, this is where I would like to be.
Words can not say how impressed I was.
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Review from C F (Son of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been highly impressed with the care and consideration my mother and I have received. The staff are friendly, well trained, ask/say before doing something, courteous and happy. The manager is excellent and is friendly, thoughtful and happy. She listens and offers advice and I am very appreciative.
My mother is suffering from old age (three weeks off 100 years old) and receives excellent care and monitoring. She is regularly checked on, spoken to and made comfortable. I am extremely pleased with my mother's care and I think highly of the home. I am also very grateful.
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Review from D F (Daughter-in-law of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone in the home is very friendly. You are welcomed as a visitor by all the staff (nurses, cleaner, manager, carer and caterer). Mother-in-law is very well cared for all the time. She is 99, very frail and in an extremely caring environment. There is a good relationship and understanding between
residents, manager, staff and family, working out together, care plans and doing what's best for her. I'm really pleased with her care.
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Review from Barbara W (Sister of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in here for just over 10 years. He has been well looked after and I've not got any complaints.
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Review from Darren C (Son of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received excellent care and the staff were always welcoming when we visited. I'm glad we chose this home for my mum. Thank you.
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Review from D C (Daughter of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and nurses were outstanding with the care they gave to my mum. They made it feel like home for us all as a family.
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Review from H Y (Daughter-in-law of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, love and support from all the staff given to my mother-in-law were outstanding. It felt like mothers home as it should. The staff went above and beyond in mother's final days which as a family made us feel so supported. Mother had complex care needs which were always met.
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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Woodland Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.698 for Woodland Care Home is calculated as follows: ( (78 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 106 Ratings = 4.698
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.878 Points relating to the number of positive Reviews for Woodland Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 9 Positive Reviews ÷ 9.2 = 0.978
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodland Care Home to verify any information. View our terms and conditions. Woodland Care Home has an Enhanced Service - more info.