Woodland Care Home

The new manager is lovely and has made some lovely changes to the home and the care provided by her and the staff.

My mum has been at Woodland for 3 months and is thriving since leaving hospital in a very poor state after the trauma of breaking her hip. The staff are kind and respectful and have done their utmost to make Mum feel at home. They are friendly and inclusive and whenever I visit I feel I’m part of a big family. Their activities coordinator is passionate about making her activities room a place for socialising as well as doing activities. My mum is a very sociable person so the activities room has played a big part in helping her heal, make friends, and do well here. We had a few issues personalising Mum’s care initially but the manager and her staff have always listened to our feedback and requests and then put into practice the things we wanted for Mum. Having Mum at Woodland has always felt like a team effort and as a family we appreciate that.

The staff are very attentive and alert to the needs and welfare of the residents. There is a good degree of treating each resident as an individual. The staff are friendly and very helpful.

Mum has now been in this care home for two years and care provided has been excellent. Regular updates given on health of Mum when needed, including from the care home doctor. Staff are always friendly - having taken visitors into the home they have remarked how friendly and caring the staff were, from care staff to cleaners/kitchen staff.

After a stressful time (care home closed down). I asked my husband's social worker to refer him to Woodland Care Home. The day my husband arrived along with myself and my daughter, we all received a truly warm reception from the manager and staff. It was decided by managers a larger room was needed because of his needs. All care is excellent.

My sister was fast-tracked and funded to a nursing home, and I was very impressed with my viewing apportionment. I got a nice feeling about the place as soon as I went through the front door. Everyone was so friendly, and I got the feeling that my sister would be treated as an individual and she could be someone in her own right. The home was clean and tidy, and the bedrooms were bright and airy too. It's like being home from home. A great place to be.

My dad has been in Woodland Care Home for respite care for just under two weeks. Although there is a shortage of staff in a lot of care homes, we've found Woodland staff to be caring. The manager is always willing to listen to any concerns and, as a family, we are encouraged to get involved with the social events they have. We are now in discussions to make my dad a resident there as our initial experience has been very positive and most importantly my dad seems happy - please take into account that these views are based on a short stay. We haven't experienced everything.

I've been a regular visitor to my sister. She is very happy and contented. I've noticed a good improvement in her general health. She's had her teeth sorted out and is always praising how good the staff are. Several relations visited, and we all agree our family members couldn't be anywhere better. There is a very upbeat feel about the whole care home, and always many activities going on. The whole staff are very smiley and helpful.

I have already written a review but feel the need to write another following Covid. Mum was sent here by the NHS a few years ago following a life-changing stroke, going from being independent to all care from her bed and fed via a tube in her stomach. You hear such bad stories via the press and was naturally worried but over the weeks months and years, I don't think we could have had much better care. In fact, Woodlands fought with me to have my mum stay there and upon reflection, I am truly grateful for this. During Covid we were updated as much as possible, Mother passed in January we were well informed and recommendations were given to me for which I am grateful. Even now I miss going there putting my feet up sitting with Mum and chilling out, a short time there but leaving good memories. I cannot rate the food as Mum didn't eat solids but it looked and smelt awesome.

My partner became poorly at the beginning of January 2021 and was taken to hospital, which is where he remained until he was moved to Woodlands Care Home in March. When he arrived there, he was very malnourished, had no interest in anything and had lost his spark. Within a couple of weeks, the transformation was amazing. He began to eat, hold a conversation and discovered his sense of humour. The staff are amazing. It was through their caring, consideration and encouragement he has made the progress he has. He is on palliative care and has always been treated with dignity and respect by the staff. I have never seen any unhappy faces when I have been to visit, and nothing is ever too much trouble. He receives the day to day care and support, which he needs in an amazing care home. As his partner, I could not wish for him to be in a better place. Thank you to you all.

We are in the process of moving our Mum as she has lost weight and feel that due to lack of staff the care is minimal.

Safe to say we’re glad Gran has now moved after four years, she was getting very depressed.

came to call it her 'home'. The fact that Covid was kept at bay for 14 months is a tribute to the dedication of the staff as one can only imagine how impossible and thankless their job was during lockdown. I would not hesitate to recommend this lovely care home.

My mum was placed in a woodland care home for palliative treatment by the NHS, her every single need was cared for and myself and my family were very welcome even during the pandemic. When she passed away in their care in September we were treated with fantastic dignity and I would like to extend my thanks to all the staff who made the last months of her life as comfy as could be.

Woodland Care home provided care for my mother for 5 years. She received exemplary care during this period. At all times staff did their utmost to ensure her numerous needs were meet in the kindest and most professional manner. I have nothing but praise and thanks for their efforts and attention.

Woodland looked after my mum for about 3 years until she passed away and I was always impressed with the love and care with which the staff treated mum. Staff were always attentive and understanding even though mum suffered from dementia. I felt reassured that mum was in a better place at Woodlands than her last few years living in her own home. The acid test was with mum herself who seemed happy at Woodlands.

My mother, who had developed dementia in her 90s, died peacefully in January 2021 after spending three uplifting years in the home. Her care there was exceptional, and the staff outstanding in their professionalism, compassion and humour. The home invested huge energy and resources into keeping the residents occupied with activities, visits and concerts, even when the home had to become a fortress because of covid-19. The home took extraordinary measures to keep covid at bay during the first wave of infections when residents tragically succumbed in many other care homes around the country. Although the virus eventually sneaked in during the second wave, the home did all it could to manage a very difficult situation, with many staff forced to isolate and stay at home, stretching those still available to the limit. I have nothing but praise for the home and its staff and have no hesitation recommending it to other families

The staff have been through so much during this pandemic and an element of understanding and support should be shown to all these very valuable caring people.

My mum was a resident for over 6 years until she passed away in August and throughout this time she received the most compassionate, attentive, fun-filled care that I could have wished for. She had dementia which, as time went on, progressed to a level where she was immobile, virtually blind and, for most of the time, unable to communicate but this did not stop the carers from constantly talking to her, holding her hand, cuddling her, singing to her as well as all the routine cleaning and feeding caregiving. To me, the epitome of a perfect carer is when a resident, who so rarely showed emotion, kissed her arm and she had to leave the room to compose herself because that gesture meant so very much to her. I have nothing but praise for everybody at the home, not only while Mum was there but also the support I have had since her death.

Speaking to my mother, we feel the care in the home has gone downhill. Not enough staff on duty, especially at weekends. Staff taking a while to see to resident's needs. High turnover of staff. Not enough information to residents' families on the updates of the care home, staff, facilities and activities.