Woodland Care Home

189 Woodland Road, Hellesdon, Norwich NR6 5RQ
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9.6 62 Reviews
  • Woodland Care Home, Norwich
Woodland Care Home is a Norwich residential and nursing service, that has been purpose-built for flexible care needs and offering a comfortable and charming setting.

The service can be extended for both respite and palliative needs, thanks to an experienced and highly-qualified team passionate about achieving consistent standards.

Secluded gardens areas and an activities programme, that includes visits from animal therapy professionals, significantly add to users' enjoyment of the service.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1246
  • Self-Funded Nursing Care: from £1585

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Woodland Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Claire Royal (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No restrictions on visiting hours.

Parking

  • On site parking available.

Woodland Care Home Reviews (62)

9.6

Woodland Care Home has a Review Score of 9.6 (9.576) out of 10, based on 9 reviews in the last 2 years.
Over all time Woodland Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodland Care Home
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Total of 62, showing 41-60
Review from Toni M (Partner of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my partner could spend more time out of bed.
Frustration at clothes going missing; even when marked. Very little support from few staff as to finding them. Strongly feel when we complain, someone should go in the rooms and check what's not theirs.
Reply from Jasmine Pearson, Regional Sales & Marketing Co-ordinator at Woodland Care Home

Thank you for your review and feedback Toni, I'm sorry to hear this. We have an open door policy at Woodlands and we would invite you to discuss the issue further with the Home Manager to resolve any of your issues. In the meantime, if you have anything further to discuss, I would be happy to do so with your self. Thank you.

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Review from S S (Daughter of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident in Woodland Care Home and I think it is a lovely friendly place and I wouldn't want my mum to be anywhere else. The staff are so friendly and would do anything for anyone and they all work so hard. My mum left hospital in April 2018 and since being here she has come on so much with
her movement, skin colour and they have also healed her bed sore that was really bad on her leg. I am so impressed with this home I would recommend it to anyone.
Reply from Jasmine Pearson, Regional Sales & Marketing Co-ordinator at Woodland Care Home

Thank you so much for your review, we are glad Mum is happy. We really appreciate your feedback, if you need anything further please do not hesitate to let us know.

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Review from Gillian M (Daughter of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful, full of love and amazing atmosphere.
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Review from Nick A (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 2 and a half years in residential care, a fall led to mum needing nursing care. Sadly her stay at Woodland Care Home was very short but the care and attention she received in her last days were exceptional. The staff treated her with respect and dignity and went to great efforts to make her comfortable
and happy. I cannot recommend this nursing home enough the staff exceeded my very high expectations in every respect.
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Review from B E (Sister of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a long period in hospital, our brother has been well looked after at Woodlands. Manager and staff have made him very welcome and are keen to meet his special needs. His particular feeding system is efficiently supplied. All staff try very hard to understand his wishes and needs, despite his marked
communication difficulties and support him in his wishes to socialize or join group activities. Visitors are made very welcome. The friendly atmosphere of this home is evident throughout. Our brother is happy at Woodland and I would recommend the home to anyone as they meet so many needs.
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Review from J R (Resident) assisted by family/friend published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like bingo, quizzes, music sessions and going out in the minibus.
I like my room a lot. I want to stay here.
The staff are helpful and friendly to me.
I have made friends here.
The staff are my friends too.
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Review from Vicky M (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very caring and treated my parents with kindness and dignity and always kept me informed of their welfare.
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Review from Shirley C (Cousin of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been in the care home for four and a half years. The carers have all been lovely, very kind and caring; lovely home cooked food, which my relative really enjoys.
The care home has a lovely homely feel and we are very happy with everything.
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Review from S M (Daughter of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in well at Woodland Care Home. The staff have been very caring and nurturing, and she has been treated with dignity at every turn. Woodlands Care Home has a very high standard of cleanliness, noticeable immediately on entry. My mum is enjoying the food very much.
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Review from Fran H (Daughter of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodlands Care Home managed the transition from hospital into the care home with utter professionalism, empathy and compassion. High levels of team work ensure quality continuity of genuine care on a daily basis. There is a strong community at Woodlands based on the staff, residents, family and friends
of residents. My mum is safe and secure, well cared for and happy. Thank you.
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Review from L D (Daughter-in-law of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my father-in-law could no longer cope alone in his own house, we had to find a home where we thought he would be happy and we were impressed with Woodlands at the first visit. It is lovely and clean and the staff are all very kind and caring. Nothing was too much trouble and we were kept well informed.
Dad was only there a short time before he passed away but we couldn't have asked for better care.
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Review from Maureen R (Wife of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried when my husband went to Woodlands Care Home as you hear so many stories about care homes, but he was in there for 15 months and could not have been better looked after. He was treated with dignity and kindness and the people could not do enough for him. They were also very kind to me.
To me and the family, they far exceeded expectations, they were excellent and made my husband's passing so much easier. Thank you.
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Review from Philip R (Son of Resident) published on 17 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodland Care Home, cared for my mother for about 8 weeks prior to her death. She required 24-hour care including feeding. At all times the staff treated her with love, care and professional treatment. Her room was first class as were the surroundings. We could not have chosen a better place for mothers
last days.
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Review from John W (Husband of Resident) published on 16 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My darling wife was taken into care from hospital in February 2015 following a stroke on January 3rd, 2015. I spent 6 hours a day with her until she died at the home on the 12th October 2016. She was cared for so very well with so much kindness and love and I witnessed this, the staff treated me in
the same manner and my wife and I always looked on them as very dear friends.
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Review from Vanessa M (Daughter of Resident) published on 21 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had a major stroke at the beginning of 2015 and following an initial stay in hospital for eight weeks has been a resident of Woodlands Care Home. I and the rest of my family always find the staff at the home very polite and that the care for my mother has been marvellous. She has had continuous
care which provided dignity and patience and support around the time that has been given individually to her was quite amazing in a very busy care home. I would recommend to anybody who required nursing care.
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Review from Alan F (Brother of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management and staff are very welcoming and friendly. Carers go out of their way. Helpful, caring and nothing is too much to ask for. Entertainment and activities, garden fetes, music, Easter parades, Halloween and especially Xmas. Maintenance is always on hand, again always friendly and helpful. The
tubs and hanging baskets and garden is a real delight. Keep up the good work.
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Review from Peter H (Resident) published on 19 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole excellent service but there was a delay in providing assisted showers which was frustrating as I am on a 5 hour peg feed twice per day.
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Review from Audrey G (Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought the staff were lovely and helpful, bedroom is nice. I enjoyed the trip to the lavender farm even in the rain, breakfast was particularly nice and fresh.
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Review from Allan B (Husband of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly and caring. Hope they have a room available when I need it.
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Review from Carol G (Sister of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone here is so helpful and caring, you could not ask for more.
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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Woodland Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.698 for Woodland Care Home is calculated as follows: ( (78 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 106 Ratings = 4.698
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.878 Points relating to the number of positive Reviews for Woodland Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 9 Positive Reviews ÷ 9.2 = 0.978
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodland Care Home to verify any information. View our terms and conditions. Woodland Care Home has an Enhanced Service - more info.