Catchpole Court Nursing Home

After moving from another care home due to closing down Mum and Dad were a little uncertain at first. But the staff were very good, and soon made them feel at home. The care they were given was very professional and all their needs were met. Sadly they passed away within 16 days of each other and the staff and carers made their final days comfortable and dignified and for that we thank them very much.

Was invited to a Mothers Day flower arranging & afternoon tea. What a lovely afternoon and well put together. A table adorned with sandwiches, cakes, fruit, biscuits and endless cups of tea & coffee, squash. Residents were clearly enjoying themselves, finished arrangements were placed on the tables. Relatives were handed a homemade gift on departing, a lovely, relaxed, happy afternoon. Thank you, activities coordinator & team.

Really enjoyed the lovely mothers day event, including watching my nan arrange lovely flowers as an activity. All residents as well as visitors seemed to have lots of fun for the day, with amazing afternoon tea food and drinks afterwards. All staff very welcoming, providing great entertainment!

Excellent care and support. Treated with dignity. Staff go above and beyond especially the games coordinators.

Grandad & Nan enjoy their time here. The staff go above & beyond to provide lovely days out that would not have been possible if they were still at their own home. It brings relief to my mum to know that they're being well looked after & fed nice warm meals every day. They can enjoy the company of others whilst having their own space if they feel like watching their own TV or being alone.

I would like to thank the activities & lifestyle coordinator and all the staff at Catchpole Court for a truly wonderful Summer fete. My parents who are residents and my family thoroughly enjoyed the day.

My overall experience is good. Staff are very caring, they just could do with a bit more catheter training, and more staff would be good.

My dad has now been a resident for over 7 years and whilst it was never his intention to spend the rest of his life in a home & wasn't what I wanted for him either, but I don't think we could have chosen a better place for him, the staff are kind & put up with his cheekiness and there are always lots of fun activities on offer, so I thank you all for your kindness with him, even if he is a little naughty at times!

The warm and welcoming atmosphere has been amazing from everyone, ie manager, cleaners, kitchen staff, support workers and nursing staff. The care and respect from everyone has been lovely. The options of food is wonderful. The activities are so important for my Mother to take part with to keep her stimulated. A big thank you to all staff right across the board.

Very caring staff, viewing each resident as an individual. Staff always helpful and able to provide answers to ,the one person who has always stood out and always goes that extra mile is the activitie coordinator she is so lovely and caring towards my mum...

We (our family) had such a lovely early Mother's day afternoon with residents and staff alike. Such a nice happy atmosphere and everyone interacting together. The care and thought put into the planning of this event (as all events) in particular was outstanding. Well done!!

I am happy that he is receiving good care and support from the medical and care teams. The environment is well maintained and clean. It is a great relief to me that he is so well cared for as he has various medical and physical conditions that I am unable to manage.

My husband is very happy in Catchpole Court Care Home. All staff are so good work so hard and room is very clean all the time cleaners are so good all is not to much trouble and staff as before as very excellent. Lady who does all bingo etc and all activities with residents is excellent person.

Despite the room being well decorated and spacious, for the amount which is being paid it is very disappointing there is no ensuite toilet.

Great team and experienced staff.

Staffing is still a big issue there. My father has had to wait for baths or bed baths on numerous occasions. I visit every weekend, sometimes dad is still waiting for a wash. Sometimes he doesn't get a mid morning cup of tea. More training on diabetic diets etc needed. Activities on Gainsborough are first class and dad loves getting out of his room and joining in. Staff are friendly and when not overworked they take good care of dad. There have been some cleaning issues but they have been addressed. The regular staff should be rewarded for their dedication to the residents. The activities lady goes above and beyond keeping the residents entertained etc.

The new manager at Catchpole Court has been brilliant! She has really made the nursing home, a home!

Items of clothing of my brothers were missing and the very helpful staff helped me today locate them, my fault as not all of his clothing is labelled as yet, working on it.

Several weeks into his stay and we are both very happy and for me especially grateful to see my brother in such good hands.

The security at the care home is excellent and cannot fault the dedication of the nurses, carers and the management who have always got time to answer any questions.