Catchpole Court Care Home, Sudbury, Suffolk
Catchpole Court Care Home, Sudbury, Suffolk
Catchpole Court Care Home, Sudbury, Suffolk

Catchpole Court Care Home can be found in the beautiful market town of Sudbury in Suffolk.

The home is divided into three separate units, Lowry, Gainsborough and Constable. Each unit provides specialist care within modern, comfortable accommodation. Many bedrooms look over the secure gardens around the home which makes for a calming atmosphere for residents.

There is a varied activities programme with time allocated each day for shopping trips, and short outings, very often to the 'Croft' and watermill meadows, local beauty spots which are just a five-minute walk away.

Group: Four Seasons Health Care

Person in charge: Marie Smale (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 66

Rooms with ensuite WC: 7

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Catchpole Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 17 Nov 2017

2 Dementia Nursing beds available

Reviews

8.3 Catchpole Court Care Home has a Review Score of 8.3 (8.335)

The Review Score of 8.3 (maximum of 10) for Catchpole Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Catchpole Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.608 for Catchpole Court Care Home is calculated as follows: ( (78 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 120 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.727 Points relating to the number of positive Reviews for Catchpole Court Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 3 Reviews ÷ 13.2 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Catchpole Court Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Catchpole Court Care Home

  • Wife of Resident/Service User
    4
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My husband entered Catchpole Court in February 2016. We were straight away met by the staff, who made him comfortable in his room.
I was taken by the nurse to fill in the paperwork, then shown all around the home and introduced to the carers and made a cup of tea. Next, I met the manager and was made to feel very welcome.
During the following months, I have been very happy with the care and attention my husband had received. Staff are always on hand to help and advice if needed.
I would certainly recommend Catchpole to any family who needed similar care.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident in this care home from 2004 - 2009. He was very well looked after.
He was always clean, well-fed and the staff were very attentive.
My mother has been a resident since September 2016.
The staff are very caring, cheerful and very welcoming to relatives. My mother was very poorly for five weeks at Christmas and was attended by doctors and the nurses and staff very attentively.
The home isn't always smelling its best on some occasions in the dementia unit but the care is terrific.
The food is good and all staff and management are approachable.
My mother's bedroom is bright, clean and appropriate.
I have no issues.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We love this home.The staff are so caring and look after the residents so well. Today they had a hog roast day in the garden with live music. My mother in law has only been here a short time and can be really difficult but the staff take it in their stride and are able to deal with her beautifully. She had a great time today and was even up dancing and singing along. I can't remember when I last saw her so happy as she had been in the hospital for months and a different care home who didn't have a clue how to deal with dementia patients unless they were doped up and sleeping. Catchpole Court is the perfect place for our loved ones to be looked after with care and compassion.
Thank you to the manager and her caring staff.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

For any family who has to put a member of their loved ones into a home, it becomes very difficult. However, I would definitely recommend Catchpole Court. I regularly visit Catchpole and have found the staff very kind and caring towards all residents, (especially with Dementia and Alzheimers). The activity leader offers much-valued support to both residents and their families and this is clear to see this benefits all.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Marie Smale, Home Manager at Catchpole Court Care Home responded to this review on 28 Jun 2016:

Thank you so much for your kind words. The staff work very hard to ensure that the Residents receive a high standard of individualised care. Gainsborough Unit have received a specialist Dementia Award which is well deserved.

It's a clean and comfortable home and all staff are polite.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marie Smale, Home Manager at Catchpole Court Care Home responded to this review on 28 Jun 2016:

It is always nice to receive a positive review. It is especially nice when it is from one of our Residents who lives at Catchpole Court.

Catchpole Court is an excellent place. For care of loved ones you cannot fault staff management, cleaners, rooms, for the people are really looked after with care that really exceeds all expectations.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marie Smale, Home Manager at Catchpole Court Care Home responded to this review on 28 Jun 2016:

Another positive review, this is from the wife of one of our residents whom was with us for the last weeks of his life. The family were a joy to have in the home and were very much part of the Catchpole Court Family.
Thank you.

Since arriving a couple of weeks ago all staff members have been so welcoming. Providing excellent care and attention to my mothers needs. Everyone is very friendly and helpful - nothing seems too much trouble! They offer a range of activities for residents and allow my mother to participate as much as she likes. Staff are always smiling :)!

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Marie Smale, Home Manager at Catchpole Court Care Home responded to this review on 01 Oct 2015:

Thank you very much for your kind words. We try very hard here to make the Residents feel that this is their home and will do our very best to 'go the extra mile'. It is of utmost importance that living here is a positive experience for the Residents and that the families feel secure in the knowledge that their loved ones are well cared for.

It is a very clean and tidy home, well maintained, all the staff are very good to the residents. The carers are very good and hard working, nothing is too much trouble, rooms are clean and tidy. I would recommend it to a lot of people, the management and the nursing staff are brilliant also. The caretakers are very good with maintaining everything, they do the painting, gardening and all the other things to make the home look better. They should have a pay rise!

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marie Smale, Home Manager at Catchpole Court Care Home responded to this review on 25 Aug 2015:

Thank you for completing a review for Catchpole Court. I am delighted to hear all the kind words you have to say about the care at our home. I will ensure the praise is passed onto to all the team at Catchpole. Thank you again for taking the time to complete this review.

I am happy with the care most of the time. My husband doesn't like noise so I would like him to sit mainly in a quiet area. I would like him to wear his glasses whilst I'm here visiting him. No problems regarding hygiene in the home. Eyes need more attention.

How likely would you be to recommend Catchpole Court Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Marie Smale, Home Manager at Catchpole Court Care Home responded to this review on 25 Aug 2015:

Thank you for taking the time to complete a review for Catchpole Court. We value all feedback and welcome any suggestions or ideas in ways we can improve the service we provide. I would be particularly interested to talk in more detail with you the ways we can help both you and your Husband. I will be in touch to discuss further and thank you again for completing the review.

In extreme and very testing circumstances Catchpole performs extremely well. Dealing with dementia creates many physical and emotional problems. There is no perfect solution, the range of demands on all staff and on the facilities provided are wide ranging, The delivery of these services demands a great deal of patience, experience (that comes with time) and compassion. In addition there are 'technical' aspects handling, hygiene, health and safety. The staff here embrace all these with a positive attitude. There are failures but these are all outweighed by the positives. I am truly grateful and satisfied with the service provided.

How likely would you be to recommend Catchpole Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

June 2015

ROCK award

Recipient: Catchpole Court Care Home

Date: Monday 22 Jun 2015

more details

Silver PEARL award

Recipient: Catchpole Court Care Home

Date: Thursday 18 Jun 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Catchpole Court Care Home