Kingfisher House Care Home

St Fabians Close, Newmarket CB8 0EJ
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9.9 127 Reviews
  • Kingfisher House Care Home, Newmarket
Kingfisher House Care Home is located is pretty gardens in a quiet area of Newmarket, yet within reach of shops, amenities and public transport.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A varied activities programme includes coffee mornings, bingo and performances by local entertainers to name a few. The home has strong links with the local community who are always welcome to join in with many of the events taking place.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 91 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1300
  • Self-Funded Residential Dementia Care: £1300 – £1300
  • Self-Funded Nursing Care: £1400 – £1400
  • Self-Funded Nursing Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1500 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1600

Fees are subject to assessment of individual needs and dependencies.

These prices are only a guideline, please contact Kingfisher House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alastair Rayner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Kingfisher House Care Home Reviews (127)

9.9

Kingfisher House Care Home has a Review Score of 9.9 (9.935) out of 10, based on 64 reviews in the last 2 years.
Over all time Kingfisher House Care Home has 127 reviews.

Overall Experience
  • 90
  • 31
  • 3
  • 0
  • 3
Date Published
  • 127
  • 9
  • 35
  • 64
  • 63
Reviewer Connection to Kingfisher House Care Home
  • 42
  • 31
  • 9
  • 8
  • 7
  • 7
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 127, showing 121-127
Review from Greg J (Friend of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think my friend is being looked after very well, he does not complain about the service or care.
He gets everything he needs and the staff are friendly, relaxing and kind.
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Review from Peter B (Son of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is looked after very well, she is well fed. We wish she was able to move out of bed more regularly. Initially, it appeared there were more carers and they had time to talk more with us, it is not so easy to speak to with them today.
Overall it is a good service, we just wish the carers had
more time.
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Review from Gordon B (Husband of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The placing of my wife was the best possible outcome. I had looked after my wife since 2009 following her stroke. I had an accident at work before I retired and have a broken back, for which there is no treatment.
With the back injury, I was at the end of my tether after 7 years and near to having
a breakdown. So with my wife coming to Kingfisher relieved all the stress and also having my wife being looked after at Kingfisher in such a wonderful way.
Her care at times can be difficult, but I know it has been second to none.
I think all the staff love her and are wonderful. I cannot speak highly enough about Kingfisher. I know my wife is being cared for in a way that I could not.
Thank you all.
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Review from Paul T (Son of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Since the appointment of the care manager, the care home has rapidly gone downhill.
The staff are despondent and unhappy in their work, which inevitably impacts on the residents.
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Review from David F (Son of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have completed this on behalf of my father who is unable to write legibly.
My father is settled and reasonably happy. He likes his carers and enjoys the activities organised with the other residents.
He needs help, which is given with daily things. Nursing care is always available when needed
and his room is clean and warm.
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Review from Jane F (Daughter of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff seem very attentive and kind. Mum has found the transition very difficult but she knows she is in the best place.
We (the family) are all very grateful to the lovely, kind and patient staff who take care of her.
Thank you.
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Review from Brenda S (Daughter of Resident) assisted by family/friend published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went into Kingfisher House in November 2013, she died on 9/3/2016.
I can only say how good my mothers care was. She was always clean, her skin was always intact. My mother was bed-bound and when she was in hospital they were always amazed her skin was intact. She came out of hospital with
bed sores.
They gave my mother all her meals as she could not feed herself. She was always treated with love and dignity.
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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Kingfisher House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Kingfisher House Care Home is calculated as follows: ( (721 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 767 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingfisher House Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 64 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Alastair

Alastair Rayner

Job Title: Home Manager at Kingfisher House Care Home, Newmarket Joined: 2022

Alastair has a wealth of knowledge and experience with an NVQ3 and an NVQ5 in Leadership and Adult Social Care. He began his career as a care assistant at a nursing home before becoming a team leader at a brain injury rehabilitation centre. Following this, he managed various different health facilities before coming to Kingfisher House. Alastair is particularly proud of achieving an ‘Outstanding’ CQC rating whilst he was the registered manager of a care home in Bury. Outside of work, Alastair loves to fundraise for charity. He previously raised over £60,000 for the charity ‘Dogs for Good’ by trekking around the world, including climbing to the summit of Mount Kilimanjaro. He also enjoys golf and gardening.


Words of encouragement from Alastair for someone looking for the right care home would be: “Ensure the staff are caring, compassionate and dedicated to their jobs.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingfisher House Care Home to verify any information. View our terms and conditions. Kingfisher House Care Home has an Enhanced Service - more info.