Kingfisher House Care Home

The care has been good. You have done all you can do for Dad and thank you for that!

I feel that mum is looked after well. I come up at all different times and the staff are very helpful. They keep me well informed of any situation. There were problems earlier in the year with regards to the lack of staff and stressed looking staff but that seems to have been sorted out now and there's a more relaxed feeling there.

My mother finds most of the carers understanding, kind and very helpful. The odd carer can be a little abrupt but this is probably due to 'time pressures'. Overall the facilities are very good and the cleanliness of the room and public areas very good. My mother finds a lack of choice within the food and often can't manage with what is offered. However, overall she is happy at Kingfisher and we are pleased with the level of care and attention that is given to her.

The care and assistance is excellent - staff are very good and caring, treated with dignity. Laundry service not considered satisfactory - clothes are laundered okay, but tend to get lost - new skirt and nightdress lost and never found. Washing now done by daughter to avoid loss. Sandwiches often very sparse with fillings.

My father has been a resident for 2 and half years now. Staff always welcoming to visitors at any time and always make the effort to talk to me about my father's condition etc. The place is always clean, bright and nicely decorated, the lounge has nice chairs to sit in. The garden is a great asset. Staff friendly and treat residents with respect.

My husband has on the whole, been well looked after at Kingfisher. The only complaint I've got is the fact he has lost so many of his clothes during his stay and I have been reimbursed with some money but not for all his losses.

Some of the staff are very good and I can find no fault, but there are one or two who should not be in a caring job, but they are in the minority.

The staff are very kind and caring. They make me feel very confident that my dad is well cared for and that he is happy. The staff are also really kind and helpful to me and our family, especially to my children (12 and 14-year-old boys) who come to visit. I am happy to knowing that my dad is safe and happy now and we can no longer keep him at home with us. I have recommended the home to people I know.

A good care home, with staff that are caring and work in difficult situations at times. Residents have a variety of entertainment that they seem to enjoy. Could possibly have more outside entertainers come in per month. Meals are well balanced, healthy and very good. I have asked the manager about changing the carpet repeatably over the last 6-8 months as it smells strongly, but this hasn't happened so far.

I think the people are very kind at Kingfisher House and always do their best to meet the resident's needs.

He gets everything he needs and the staff are friendly, relaxing and kind.

Overall it is a good service, we just wish the carers had more time.

Thank you all.

The staff are despondent and unhappy in their work, which inevitably impacts on the residents.

He needs help, which is given with daily things. Nursing care is always available when needed and his room is clean and warm.

Thank you.

They gave my mother all her meals as she could not feed herself. She was always treated with love and dignity.