Kingfisher House Care Home, Newmarket, Suffolk
Kingfisher House Care Home, Newmarket, Suffolk
Kingfisher House Care Home, Newmarket, Suffolk

Kingfisher House Care Home is located is pretty gardens in a quiet area of Newmarket, yet within reach of shops, amenities and public transport.

This property is purpose built and provides accommodation in single occupancy rooms with private toilet facilities. Some rooms are spacious enough for companions to share.

The home provides quiet sitting rooms and lounges for residents to relax and socialise. Residents can dine together in the separate dining rooms provided. Daily choices are available and fresh produce used in preparing traditional home cooked meals. Special diets can be catered for.

The home is visited on a regular basis by an experienced hair stylist and chiropodist. Complementary therapies can be arranged also.

Kingfisher House offers residents a varied programme of activities.

Group: Four Seasons Health Care

Person in charge: Mable Gogo (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 91 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease • Stroke

Single Rooms: 83

Shared Rooms: 4

Rooms with ensuite WC: 83

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kingfisher House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Kingfisher House Care Home has a Review Score of 8.1 (8.136)

The Review Score of 8.1 (maximum of 10) for Kingfisher House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Kingfisher House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.166 for Kingfisher House Care Home is calculated as follows: ( (107 Excellents x 5) + (127 Goods x 4) + (42 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 283 Ratings = 4.166

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.97 Points relating to the number of positive Reviews for Kingfisher House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 18.2 positive Reviews (91 registered maximum number of service users ÷ 5). 4 Reviews ÷ 18.2 Target = 0.220

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    15
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingfisher House Care Home?

  • Extremely LIKELY
    10
  • Likely
    13
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Kingfisher House Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    7
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • more

I am comfortable, well attended to and find the staff helpful and friendly. My biggest issue is the food which I feel does not offer me much of a choice, portions are often too large and with strange combinations e.g Sprouts with fish and chips.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Kingfisher House Care Home responded to this review on 25 Jan 2018:

Thank you for sharing your experience of Kingfisher House Care home. We really appreciate you taking the time to let us know how we are doing and we are happy that your experience has been so positive. We would welcome the opportunity to discuss the wide selection of food available from our extensive menus. We can discuss these options at any time with you. Thanks again for your feedback. Have a wonderful day.

The care staff in the dementia unit my father is in are excellent, friendly, caring and respectful they do all they can to ensure residents are happy, comfortable and well cared for. The food is excellent.
The managers are very helpful. A varied activity programme covering all different interests.
Overall very happy.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Kingfisher House Care Home responded to this review on 15 Sep 2017:

Thank you, Sally, for your kind comments about your recent experience at Kingfisher House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Very comfortable with everything.
Clean and smelling fresh.
The staff are lovely, helpful and friendly.

How likely would you be to recommend Kingfisher House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Nan is happy at Kingfisher and likes the staff.

How likely would you be to recommend Kingfisher House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Overall very good. One complaint, though, staff very slow to open the main door. I have on occasion had to wait ten minutes or more.

How likely would you be to recommend Kingfisher House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care has been good. You have done all you can do for Dad and thank you for that!

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I feel that mum is looked after well. I come up at all different times and the staff are very helpful. They keep me well informed of any situation. There were problems earlier in the year with regards to the lack of staff and stressed looking staff but that seems to have been sorted out now and there's a more relaxed feeling there.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother finds most of the carers understanding, kind and very helpful. The odd carer can be a little abrupt but this is probably due to 'time pressures'. Overall the facilities are very good and the cleanliness of the room and public areas very good. My mother finds a lack of choice within the food and often can't manage with what is offered. However, overall she is happy at Kingfisher and we are pleased with the level of care and attention that is given to her.

How likely would you be to recommend Kingfisher House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found the staff friendly and reliable and are very compassionate towards the needs of my mother and father and also they go out of their way to try and help with whatever needs must. Thank you to all staff involved. They do a great job. Well done!

How likely would you be to recommend Kingfisher House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife has been in the home since January 2016, when she was very agitated and unsettled. The staff have been good in caring for her, and she is much calmer and more settled, although she still wants to come home.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have always been welcomed by staff at anytime of the day. My relative is always clean and well cared for and seems settled. He is not able to comment himself.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

The care and assistance is excellent - staff are very good and caring, treated with dignity. Laundry service not considered satisfactory - clothes are laundered okay, but tend to get lost - new skirt and nightdress lost and never found. Washing now done by daughter to avoid loss. Sandwiches often very sparse with fillings.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My father has been a resident for 2 and half years now. Staff always welcoming to visitors at any time and always make the effort to talk to me about my father's condition etc. The place is always clean, bright and nicely decorated, the lounge has nice chairs to sit in. The garden is a great asset. Staff friendly and treat residents with respect.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

My husband has on the whole, been well looked after at Kingfisher. The only complaint I've got is the fact he has lost so many of his clothes during his stay and I have been reimbursed with some money but not for all his losses.

Some of the staff are very good and I can find no fault, but there are one or two who should not be in a caring job, but they are in the minority.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

The staff are very kind and caring. They make me feel very confident that my dad is well cared for and that he is happy. The staff are also really kind and helpful to me and our family, especially to my children (12 and 14-year-old boys) who come to visit. I am happy to knowing that my dad is safe and happy now and we can no longer keep him at home with us. I have recommended the home to people I know.

How likely would you be to recommend Kingfisher House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A good care home, with staff that are caring and work in difficult situations at times. Residents have a variety of entertainment that they seem to enjoy. Could possibly have more outside entertainers come in per month. Meals are well balanced, healthy and very good. I have asked the manager about changing the carpet repeatably over the last 6-8 months as it smells strongly, but this hasn't happened so far.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think the people are very kind at Kingfisher House and always do their best to meet the resident's needs.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

I have completed this on behalf of my father who is unable to write legibly.
My father is settled and reasonably happy. He likes his carers and enjoys the activities organised with the other residents.
He needs help, which is given with daily things. Nursing care is always available when needed and his room is clean and warm.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I think my friend is being looked after very well, he does not complain about the service or care.
He gets everything he needs and the staff are friendly, relaxing and kind.

How likely would you be to recommend Kingfisher House Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My mother is looked after very well, she is well fed. We wish she was able to move out of bed more regularly. Initially, it appeared there were more carers and they had time to talk more with us, it is not so easy to speak to with them today.
Overall it is a good service, we just wish the carers had more time.

How likely would you be to recommend Kingfisher House Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The placing of my wife was the best possible outcome. I had looked after my wife since 2009 following her stroke. I had an accident at work before I retired and have a broken back, for which there is no treatment.
With the back injury, I was at the end of my tether after 7 years and near to having a breakdown. So with my wife coming to Kingfisher relieved all the stress and also having my wife being looked after at Kingfisher in such a wonderful way.
Her care at times can be difficult, but I know it has been second to none.
I think all the staff love her and are wonderful. I cannot speak highly enough about Kingfisher. I know my wife is being cared for in a way that I could not.
Thank you all.

How likely would you be to recommend Kingfisher House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since the appointment of the care manager, the care home has rapidly gone downhill.
The staff are despondent and unhappy in their work, which inevitably impacts on the residents.

How likely would you be to recommend Kingfisher House Care Home? Extremely Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Very Poor

Staff seem very attentive and kind. Mum has found the transition very difficult but she knows she is in the best place.
We (the family) are all very grateful to the lovely, kind and patient staff who take care of her.
Thank you.

How likely would you be to recommend Kingfisher House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother went into Kingfisher House in November 2013, she died on 9/3/2016.
I can only say how good my mothers care was. She was always clean, her skin was always intact. My mother was bed-bound and when she was in hospital they were always amazed her skin was intact. She came out of hospital with bed sores.
They gave my mother all her meals as she could not feed herself. She was always treated with love and dignity.

How likely would you be to recommend Kingfisher House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

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