Kingfisher House Care Home

St Fabians Close, Newmarket CB8 0EJ
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9.9 127 Reviews
  • Kingfisher House Care Home, Newmarket
Kingfisher House Care Home is located is pretty gardens in a quiet area of Newmarket, yet within reach of shops, amenities and public transport.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A varied activities programme includes coffee mornings, bingo and performances by local entertainers to name a few. The home has strong links with the local community who are always welcome to join in with many of the events taking place.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 91 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1300
  • Self-Funded Residential Dementia Care: £1300 – £1300
  • Self-Funded Nursing Care: £1400 – £1400
  • Self-Funded Nursing Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1500 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1600

Fees are subject to assessment of individual needs and dependencies.

These prices are only a guideline, please contact Kingfisher House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alastair Rayner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Kingfisher House Care Home Reviews (127)

9.9

Kingfisher House Care Home has a Review Score of 9.9 (9.935) out of 10, based on 64 reviews in the last 2 years.
Over all time Kingfisher House Care Home has 127 reviews.

Overall Experience
  • 90
  • 31
  • 3
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Date Published
  • 127
  • 9
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Reviewer Connection to Kingfisher House Care Home
  • 42
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Total of 127, showing 1-20
Review from Diane F (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and Dad have settled well - Dad has improved. The staff are wonderful but Mum and Dad tell me that at the weekends it is difficult to find staff - I do not know if this is true as Mum and Dad have short-term memory loss!
Reply from Alastair Rayner, Home Manager at Kingfisher House Care Home

I am delighted Dad is improving, thank you for sharing!

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Review from Sandra G (Friend of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful, but at weekends they find it difficult to find help if they need it.
Reply from Alistair Rayner, Home Manager at Kingfisher House Care Home

Thank you for sharing your experience of our home. I would be most grateful to understand the reason you feel staff have difficulty sourcing help at weekends and would welcome the opportunity to meet with you to do this. As well as there always being a senior member of staff on duty, often being a member of the management team, there is an out of hours and weekend on call rota which all staff are aware of and able to call 24 hours a day. Best wishes

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Review from A C (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I have visited my dad, I have always been greeted so happily from staff. Very happy with Dad's care. He has only been here for a few weeks but has settled in well. We love going to the activities together.
Reply from Alistair Rayner, Home Manager at Kingfisher House Care Home

Thank you for taking the time to leave us a review. I'm really pleased to hear that your father has settled in with us and is enjoying the activities. Best wishes.

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Review from D B (Partner of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my partner receives at Kingfisher.
Reply from Alastair Rayner, Home Manager at Kingfisher House Care Home

We are so pleased to hear that you are happy with the care your partner receives. Thank you for your message. Warm wishes

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Review from T B (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lots of great activities, very friendly staff and everyone is very caring. We feel lucky to find a home this nice for Dad.
Reply from Alastair Rayner, Home Manager at Kingfisher House Care Home

Thank you for your kind words. We're so pleased to hear you're happy with the care your dad is receiving. Best Wishes

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Review from Cathy E (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault my mum's care. She is happy, treated respectfully at all times and very entertained! There is rarely a day goes by where there isn't laughter and joy amongst all the residents. I am greeted with a smile - many offers of cups of tea/coffee and other refreshments. This matters too! I feel
this is my second home. I'm local so lucky enough to visit most days. This is not a chore - I enjoy it. If Mum is unwell there is immediate help and appropriate care. I would change nothing. Thank you.
Reply from Alastair Rayner, Home Manager at Kingfisher House Care Home

Thank you so much for your lovely feedback. We're thrilled to hear your mum is happy and well cared for! Your support is greatly appreciated. Best Wishes

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Review from Jacky K (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Kingfisher House in November 2024.
His care during his stay was excellent. The staff could not have been more caring and patient.
During his final hours they were very supportive of the family and attended in all dad's needs. I would not hesitate to recommend Kingfisher house.
Reply from Alistair Rayner, Home Manager at Kingfisher House Care Home

We really appreciate you taking the time to share your experience, and thank you for entrusting us with the care of your dad. Warm regards, HM

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Review from P A (Sister of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with my brothers care and attention. Being a previous nurse/manager I can see what a fantastic team you have in all aspects of the home. His medical condition has greatly improved since arriving at kingfisher care home. I can't Thankyou enough. Xx
Reply from Alistair, Home Manager at Kingfisher House Care Home

Thank you so very much for such high praise and for taking the time to share your experience.

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Review from T M (Son of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service and entertainment my Dad gets from Kingfisher House is excellent.
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Review from G H (Son of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resdent for 5+ years and this is testament to the excellent care, support and entertainment provided by the whole team at Kingfisher.
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Review from Michael M (Son of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has received excellent care since moving to Kingfisher House. The staff are friendly and attentive and tend to his every need, which is evident in how happy he is. A varied range of activities keep him engaged, led by an excellent activities co-ordinator. Communications from the home is excellent
and the manager leads his team well. Overall we are more than happy with the care experience.
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Review from G R (Son of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
Reply from Claire Cole, Marketing Assistant at Kingfisher House Care Home

Thank you for your review, we're very pleased to hear it!

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Review from T S (Son of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff go above and beyond in providing care and support to Mother. The facilities are generally in good order and kept clean and tidy. The activities programme is excellent.
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Review from S S (Daughter-in-law of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law has been a resident here for over 2 years.
The care here is wonderful. Very caring staff and great entertainment for residents. Very impressed that many staff have been here a long time. Shows they like working here. The food is plentiful and liked by residents.
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Review from T Y (Son-in-law of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Kingfisher's are excellent, with residents and family members. The activities are well received and residents are made to feel and enjoy a family atmosphere. The improvement in my Mother-in-law well being is totally outstanding since coming to Kingfisher.
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Review from P Y (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very well looked after. She settled in well and has received positive input from all the staff. As a family member, I am always made to feel welcome.
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Review from M G (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff do what they can to keep residents happy.
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Review from Nicola C (Granddaughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Grandad loves his new home. All the care staff have made him feel so welcomed, cared for, and part of a family! The activity team are outstanding there's always something for the residents to do you can tell there is so much thought and planning around this my Grandad loves going to the daily activities
and getting involved! Would recommend this place to anyone!
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Review from J H (Son of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly, they all say hello and make you very welcome.
They seem to have time for my Mother which gives me peace of mind.
Mum seems to enjoy the activities and seems quite settled.
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Review from R M (Son of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy, all things are good. The staff are friendly.
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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Kingfisher House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Kingfisher House Care Home is calculated as follows: ( (721 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 767 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingfisher House Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 64 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Alastair

Alastair Rayner

Job Title: Home Manager at Kingfisher House Care Home, Newmarket Joined: 2022

Alastair has a wealth of knowledge and experience with an NVQ3 and an NVQ5 in Leadership and Adult Social Care. He began his career as a care assistant at a nursing home before becoming a team leader at a brain injury rehabilitation centre. Following this, he managed various different health facilities before coming to Kingfisher House. Alastair is particularly proud of achieving an ‘Outstanding’ CQC rating whilst he was the registered manager of a care home in Bury. Outside of work, Alastair loves to fundraise for charity. He previously raised over £60,000 for the charity ‘Dogs for Good’ by trekking around the world, including climbing to the summit of Mount Kilimanjaro. He also enjoys golf and gardening.


Words of encouragement from Alastair for someone looking for the right care home would be: “Ensure the staff are caring, compassionate and dedicated to their jobs.”

Frequently Asked Questions about Kingfisher House Care Home

What types of Care is Kingfisher House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kingfisher House Care Home have?

There are 83 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Kingfisher House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingfisher House Care Home to the centre of Newmarket?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingfisher House Care Home to verify any information. View our terms and conditions. Kingfisher House Care Home has an Enhanced Service - more info.