Kingfisher House Care Home

I would just say that the bathroom in his room is looking tired and has a few age problems, which makes it hard for the cleaning staff to give the outcome that they would like, I am sure.

My mother-in-law has been in residential care for nearly 1 year. The staff are always friendly and helpful, taking time to talk to us and explain the care they are giving. My mother-in-law has dementia, but she feels safe and seems very content and happy.

The care home seems to have improved. Staff seem to be happier, activities seem to be more consistent and the general atmosphere seems more positive.

Having arranged care for my father, I was concerned about how he would be when it came to his admission. However, the welcome he received was fantastic. The staff knew his name and made him feel really special. There was even a welcome card in his room. Once in, lovely checks were made and recorded. The highly professional way that the home is run has been a huge relief to our family. We know he is taken well care of, is safe and treated extremely well. Thank you, team!

My grandad is looked after with such dignity and care by all staff.

Food inedible at times (potatoes uncooked). Seems to be no permanent cook - therefore anybody including maintenance staff prepares food! The community lounge floor is filthy, you stick to the floor when you walk in. Because of language barriers with some of the foreign staff, they come across very rude and brash. Staff are very reluctant to help with anything they deem not to be their job. When visiting you can wait an age for anyone to answer the door. A very poor and badly run establishment.

Ma does like to go to lunch now, but often doesn't as she hates to be plonked in the sitting room for hours afterwards!

Booking appointments to visit or video call is extremely difficult as no one answers the phone. When visiting, getting staff to answer the door can often take in excess of 15 minutes. More activities are needed and trips. Residents don't get much opportunity to get out.

I find the staff are very friendly and helpful, and full of compassion for their patients.

My wife suffers from dementia but is able to communicate with me satisfactorily.

My husband is cared for excellently. He is treated with dignity at all times. All carers in both Spiller down and Spiller up are all very caring. My husband has been in Spiller unit for 18 months.

Ma does complain (not in her character) about some of the carers being abrupt and not very friendly. Sunday night mother wanted to go to the loo, the carer refused to take her saying to use the "pad" but bound her so tightly, laughed and said you won't be able to do a pee nor number 2, Ma was so uncomfortable and upset. The call button is often not given to her, very wrong. Call buttons can go unanswered for an hour plus.

Helpful and attentive staff. Excellent communication with relatives. Very clean and the food looks tasty.

Happy with the system for Covid controls. Staff are happy and supportive to all residents.

As far as I have seen on my short visit to my friend - I have always found the staff helpful and kind. My friend seems happy and well cared for. I can't rate food, safety or value for money as I have no knowledge of these matters.

Very good care home and friendly professional staff.

The staff have always been approachable, friendly and casing. My mum has said she is happy at Kingfisher and grateful for the support they have given her. It has been a great comfort to me to know that as my mums needs here change that the staff have dealt with this sensible and with compassion.

My father is well cared for. The food looks good, and communication is excellent.

It is difficult for me to write a proper review as this is only the 2nd time I have been inside the building and her room properly and then, only for a short time because of COVID restrictions, but so far everything has been good. My mum is clean and tidy, her room is clean, all staff I have spoken to so far have been very helpful, one member of staff, in particular, has been most helpful answering my questions in this difficult time. On the whole, the care home is run very well.

This was the first visit after 7-months; I was very anxious to see Mum. The staff were exceptionally understanding and very supportive of me. I was very happy to see Mum was very well cared for and comfortable. I cannot praise the staff highly enough. Her room was very clean. Mum looked lovely, clean and well dressed. Would like to say a huge thank you to all staff for all you are doing to take care of my precious Mum.