Kingfisher House Care Home

St Fabians Close, Newmarket CB8 0EJ
Review Us
9.9 127 Reviews
  • Kingfisher House Care Home, Newmarket
Kingfisher House Care Home is located is pretty gardens in a quiet area of Newmarket, yet within reach of shops, amenities and public transport.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. In addition, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Short-term respite care is also available to give family or friends a well-earned break and specialist intermediate nursing care is also offered as an alternative to a hospital stay.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

A varied activities programme includes coffee mornings, bingo and performances by local entertainers to name a few. The home has strong links with the local community who are always welcome to join in with many of the events taking place.
Show Kingfisher House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 91 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1300
  • Self-Funded Residential Dementia Care: £1300 – £1300
  • Self-Funded Nursing Care: £1400 – £1400
  • Self-Funded Nursing Dementia Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1500 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1600

Fees are subject to assessment of individual needs and dependencies.

These prices are only a guideline, please contact Kingfisher House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alastair Rayner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Kingfisher House Care Home Reviews (127)

9.9

Kingfisher House Care Home has a Review Score of 9.9 (9.935) out of 10, based on 64 reviews in the last 2 years.
Over all time Kingfisher House Care Home has 127 reviews.

Overall Experience
  • 90
  • 31
  • 3
  • 0
  • 3
Date Published
  • 127
  • 9
  • 35
  • 64
  • 63
Reviewer Connection to Kingfisher House Care Home
  • 42
  • 31
  • 9
  • 8
  • 7
  • 7
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 127, showing 101-120
Review from Sheila M (Friend of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always impressed when I visit Kingfisher.
The staff are always very friendly and pleasant.
The place is always neat and clean and the residents seem happy.
Obviously, some of them would rather not be in a home but are always treated as friends whatever their attitude.
The food always looks
inviting and nourishing.
Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you, Sheila, for your comments about your recent experience at Kingfisher House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alyson S (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care is very good, varies slightly depending on which staff are working.
Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you, Alyson, for your comments about your recent experience at Kingfisher House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were pleased with the quality of our care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Daughter of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum has been resident at Kingfisher House I have found the staff to be helpful caring and friendly. They show a lot of patience too!
I must also add that staff take the time to engage with the residents' families too and listen to us which I also think is very important and reassuring.
Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you for letting us know how we are doing at Kingfisher House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean W (Cousin of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always impressed with kind, caring staff.
Very cooperative with relatives.
Does seem to need more staff at weekends. Always a peaceful environment.
I feel at ease no matter what time of day I visit.
Reply from Ronnie Cavanagh, Marketing at Kingfisher House Care Home

Thank you, Jean, for your feedback and for taking the time to share your experience at Kingfisher House Care Home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B G (Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am comfortable, well attended to and find the staff helpful and friendly. My biggest issue is the food which I feel does not offer me much of a choice, portions are often too large and with strange combinations e.g Sprouts with fish and chips.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Kingfisher House Care Home

Thank you for sharing your experience of Kingfisher House Care home. We really appreciate you taking the time to let us know how we are doing and we are happy that your experience has been so positive. We would welcome the opportunity to discuss the wide selection of food available from our extensive menus. We can discuss these options at any time with you. Thanks again for your feedback. Have a wonderful day.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care staff in the dementia unit my father is in are excellent, friendly, caring and respectful they do all they can to ensure residents are happy, comfortable and well cared for. The food is excellent.
The managers are very helpful. A varied activity programme covering all different interests.
Overall
very happy.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Kingfisher House Care Home

Thank you, Sally, for your kind comments about your recent experience at Kingfisher House Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elsie C (Resident) assisted by family/friend published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable with everything.
Clean and smelling fresh.
The staff are lovely, helpful and friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Samantha C (Granddaughter of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Nan is happy at Kingfisher and likes the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fred J (Son of Resident) published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good. One complaint, though, staff very slow to open the main door. I have on occasion had to wait ten minutes or more.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dale B (Son of Resident) published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff friendly and reliable and are very compassionate towards the needs of my mother and father and also they go out of their way to try and help with whatever needs must. Thank you to all staff involved. They do a great job. Well done!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter S (Husband of Resident) published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in the home since January 2016, when she was very agitated and unsettled. The staff have been good in caring for her, and she is much calmer and more settled, although she still wants to come home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeff B (Son of Resident) published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care has been good. You have done all you can do for Dad and thank you for that!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane S (Daughter of Resident) published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that mum is looked after well. I come up at all different times and the staff are very helpful. They keep me well informed of any situation. There were problems earlier in the year with regards to the lack of staff and stressed looking staff but that seems to have been sorted out now and there's
a more relaxed feeling there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter G (Son of Resident) published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother finds most of the carers understanding, kind and very helpful. The odd carer can be a little abrupt but this is probably due to 'time pressures'. Overall the facilities are very good and the cleanliness of the room and public areas very good. My mother finds a lack of choice within the food
and often can't manage with what is offered. However, overall she is happy at Kingfisher and we are pleased with the level of care and attention that is given to her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B P (Daughter of Resident) assisted by family/friend published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and assistance is excellent - staff are very good and caring, treated with dignity. Laundry service not considered satisfactory - clothes are laundered okay, but tend to get lost - new skirt and nightdress lost and never found. Washing now done by daughter to avoid loss. Sandwiches often very
sparse with fillings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth K (Daughter of Resident) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident for 2 and half years now. Staff always welcoming to visitors at any time and always make the effort to talk to me about my father's condition etc. The place is always clean, bright and nicely decorated, the lounge has nice chairs to sit in. The garden is a great asset.
Staff friendly and treat residents with respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Iris J (Wife of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has on the whole, been well looked after at Kingfisher. The only complaint I've got is the fact he has lost so many of his clothes during his stay and I have been reimbursed with some money but not for all his losses.


Some of the staff are very good and I can find no fault, but there are

one or two who should not be in a caring job, but they are in the minority.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah B (Daughter of Resident) published on 13 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and caring. They make me feel very confident that my dad is well cared for and that he is happy. The staff are also really kind and helpful to me and our family, especially to my children (12 and 14-year-old boys) who come to visit. I am happy to knowing that my dad is safe and
happy now and we can no longer keep him at home with us. I have recommended the home to people I know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul B (Daughter of Resident) published on 13 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good care home, with staff that are caring and work in difficult situations at times. Residents have a variety of entertainment that they seem to enjoy. Could possibly have more outside entertainers come in per month. Meals are well balanced, healthy and very good. I have asked the manager about changing
the carpet repeatably over the last 6-8 months as it smells strongly, but this hasn't happened so far.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret W (Wife of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the people are very kind at Kingfisher House and always do their best to meet the resident's needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Kingfisher House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Kingfisher House Care Home is calculated as follows: ( (721 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 767 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingfisher House Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 64 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

Alastair

Alastair Rayner

Job Title: Home Manager at Kingfisher House Care Home, Newmarket Joined: 2022

Alastair has a wealth of knowledge and experience with an NVQ3 and an NVQ5 in Leadership and Adult Social Care. He began his career as a care assistant at a nursing home before becoming a team leader at a brain injury rehabilitation centre. Following this, he managed various different health facilities before coming to Kingfisher House. Alastair is particularly proud of achieving an ‘Outstanding’ CQC rating whilst he was the registered manager of a care home in Bury. Outside of work, Alastair loves to fundraise for charity. He previously raised over £60,000 for the charity ‘Dogs for Good’ by trekking around the world, including climbing to the summit of Mount Kilimanjaro. He also enjoys golf and gardening.


Words of encouragement from Alastair for someone looking for the right care home would be: “Ensure the staff are caring, compassionate and dedicated to their jobs.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingfisher House Care Home to verify any information. View our terms and conditions. Kingfisher House Care Home has an Enhanced Service - more info.