Mabbs Hall Care Home

High Street, Mildenhall, Bury St Edmunds IP28 7EA
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9.8 45 Reviews
  • Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall care home delivers nursing and mental health care to up to 29 residents.

Mabbs Hall is located in the small market town of Mildenhall, Surrey. It is a short drive into Cambridge and just a mile from Thetford Forest Park, a 47,000-acre forest providing plenty of opportunities for excursions and exploring. Closer to home, there are numerous shops and restaurants moments from the home, as well as a large park and the River Lark.

The home itself is elegantly decorated and sits in a quiet, residential close. Most bedrooms are single but there are two double rooms for couples. CCTV is located in communal areas including the two lounges, a dining room and a landscaped garden, where wildlife such as deer often roam among the raised flowerbeds that keen gardeners can use.

There are choices of home-cooked balanced meals available at mealtimes and dietary requirements are catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1250 – £1450
  • Self-Funded Nursing Care: £1250 – £1449
  • Self-Funded Nursing Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1200 – £1299
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

All fee's are dependent on needs

These prices are only a guideline, please contact Mabbs Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Helen Walters (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Mabbs Hall Care Home Reviews (45)

9.8

Mabbs Hall Care Home has a Review Score of 9.8 (9.761) out of 10, based on 16 reviews in the last 2 years.
Over all time Mabbs Hall Care Home has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mabbs Hall Care Home
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Total of 45, showing 1-20
Review from Julie C (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was looked after with care and compassion by all the staff...
It's got a friendly atmosphere and a lovely garden to sit in.....
Im just sad my Dad died in hospital and not in the care of the family community that makes Mabbs Hall
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for these kind words, especially during this time of your loss, condolences are sent to you.

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Review from L F (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family were very happy with the excellent level of care our father received at Mabbs Hall.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, I will pass your kind words onto the team.

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Review from J F (Sister-in-law of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management, staff and kitchen staff are wonderful friendly people they are all helpful. The home is wonderful, bright and very inviting. I love going there to visit.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for reviewing and recommending our lovely care home.

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Review from D F (Sister of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased that my sister has settled so well. She tells me she is very happy and all the staff are very Kind and helpful, which I have personally experienced my self when I visit my sister. The activities offered at the home are fabulous and my sister is trying now things. Overall, the care,
communication, food, stat and management are amazing I could not be happier withe my sister's Care.
I would like to say a big Thank you You all.
Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care Home

Thank you so much for your thoughtful message. Its truly heartwarming to hear how well your sister has settled and how happy she is. Your kind words about the staff, the care provided, and the wonderful activities mean a great deal to everyone here.

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Review from S S (Son of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A perfect place for my mum. The staff are warm, welcoming and friendly. They are very helpful and take great care of my mum. So happy to have my mum stay with you guys and I know she is too.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for taking the time to write this review and for your wonderful recommendation, I have passed your kind words on to the team, with my thanks.

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Review from Alison M (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a difference a care home makes, i cannot believe how much of a change i have seen in my mother since moving here. She has now got a smile on her face whenever we visit, such a relief from seeing her in tears at her previous home. Everything about Mabbs Hall i recommend from management to all carers
and staff. Thanks for all your hard work
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your lovely recommendation and we are very pleased to hear that your mother has settled in well.

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Review from Janet M (Sister of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister had to go into care as a result of a broken hip.
She has been shown so much love and support from the staff that we feel she could not have found a better place to go before she dies.
Sadly that happened last evening and all the family have been shown so much love and support, we cannot
fault them. The staff supported her sons and family throughout.
Thank you so much. Cannot fail to recommend them if you are looking for care.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Our condolences to you and your family, we are so happy your sister enjoyed her stay with us. Thank you for leaving such a lovely review.

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Review from S M (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With the chef leaving, there was a promotion within the kitchen and we now have a "chefette". I would like to say how much the food has improved. Previously, the food was very spicy and there was a lot of waste. Having eaten the food at both the Christmas party and Christmas Day dinner, I cannot praise
the the new chef enough.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for these kind words and the recommendation of our revised kitchen team. I wholeheartedly agree, this change has vastly improved the residents' food provision, making it more aligned to their preferences and tastes, I will make sure I pass this review on to the team.

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Review from C P (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A big thank you to the manager and staff for the care they provided for my mum and the aftercare and support they offered after my mum passed.
The manager has been very supportive with procedural matters and the ladies looked after my mother with genuine care.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, especially considering your recent loss, please accept my condolences. I will make sure that the team are thanked.

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Review from Chris E (Son of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently moved in to Mabbs Hall as a permanent resident and I have found every single member of staff to be caring, helpful and happy. They are extremely informative and give excellent care to my mother. They have been very communicative whenever there has been a need and I would highly
recommend this small home.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for this review of Mabbs Hall and for your recommendation.

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Review from C S (Son of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home staff are very friednly and caring.
Staff always around if you have any problems or worries.
Mum is always happy and cared for well at this home. Keep up the good caring as always.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for making the time to review Mabbs Hall, I will make sure that the team are thanked for their hard work.

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Review from F D (Husband of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for all residents. Wonderful care staff who support residents and their relatives.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for these kind words, I will make sure that the team at Mabbs Hall are thanked.

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Review from D C (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum entered Mabbs Hall under a 2-week respite as her dementia had deteriorated. She is now a permanent resident and as a family we could not be happier. Mabbs Hall is a friendly caring and approachable home. She is very well cared for and her needs are met to a high standard. The nursing team is
excellent, always friendly, and shows my Mum lots of kindness. The management is excellent and I can see improvements weekly. The communication is excellent. Overall very happy, and so is my Mum!
Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you so much for your review, we are so pleased your Mum has settled with us and is improving.

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Review from D F (Daughter-in-law of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has now been here for 4 months now, and I must say what a difference I have noticed in my mother-in-law, and the actual place itself since the new manager has been here, and also the staff are so friendly and professional with the residents, and they also make a lovely cup of tea, it
has really put our minds at rest, and not so stressed now she is here, I would definitely recommend Mabbs Hall and give them 5 stars for everything.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for this kind review and for recognising the hard work and dedication of the team.

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Review from Pauline B (Wife of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband came into your care, he has been treated with care and compassion. He is always washed and has clean clothes on when visiting. The staff are always looking in on him.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for taking the time to review our lovely home.

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Review from J R (Sister of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister arrived as an emergency admission. She was very poorly indeed. She was met by a nurse and at least two carers who treated her with great care and respect. She was made comfortable and, with good nursing, has rallied. She continues to be cared for with great care and respect. She is comfortable
and feels safe.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind review of Mabbs Hall.

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Review from D P (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mabbs Hall provides a secure, caring and professional environment. I cannot praise the wonderful staff enough, always smiling and ready to help in whatever way they can. The home offers warmth from the moment you step in the door and a quality of life, supporting residents and offering the very best
home for them. I am so blessed to know my Mother is there surrounded by the love and fantastic staff. Thank you.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for these kind and reassuring words and recognising the lovely home Mabbs Hall is.

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Review from Mark C (Husband of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all helpful. The manager is also helpful and giving me information about my wife.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for your kind review of Mabbs Hall.

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Review from Carol H (Sister of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean, kept nice. The rooms are basic but clean. Over the years I have been coming there's not as many staff as there used to be but that's not Mabbs fault, it's the system, so there's no one-to-one care that some residents need. There don't seem to be many activities, such as singing, making
things etc but that could be the state of residents. Things do go missing. Overall not too bad, the staff are pleasant.
Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for your balanced and positive feedback. We strive to ensure all our residents receive good quality care and are supported to continue living a fulfilled and happy life whilst in our care. We acknowledge the comments you have made about staffing levels and activities provisions and we are working towards making improvements, where necessary.

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Review from J D (Niece of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the care my aunt received. The staff were friendly and respectful. They had to feed her near the end and they were patient with her and very kind. She said herself she was very comfortable in Mabbs Hall and how kind everyone was. When she was able she enjoyed joining in
activities and she made friends amongst the other residents. I was very grateful that during her last few months, she was safe and well cared for. She liked the dinners, especially Fish and Chip Friday! I rarely rate as excellent so people have something to aim for but I was very pleased with her care.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind review, I will make sure your kind words are passed onto the team at Mabbs Hall.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Mabbs Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Mabbs Hall Care Home is calculated as follows: ( (144 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 180 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mabbs Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report Response by Mabbs Hall Care Home to this inspection report

Regarding the recent report published by CQC: We do not feel that this is a fair refection of Mabbs Hall, we challenged the factual accuracy of this report as we don’t believe the CQC has taken our comments into account properly, especially in evidencing the positive points of the inspection. We are however, working hard to improve Mabbs Hall and we shared our own improvement plan with the CQC at the time of the inspection. We are continuing to develop and enhance Mabbs Hall, for the benefit of all interested parties

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Helen

Helen Walters

Job Title: Registered Manager Joined: 2024

I am a registered mental Health nurse, with many years’ experience of working in health and social care. I have been a registered manager in both domiciliary and residential care, but feel my heart as a registered manager is within the care home setting. I like to get to know the residents and their families so that they can be best supported. As a manager and nurse, I believe in treating our residents with dignity, respect and an individually tailored approach.


I am passionate about providing the best care that we can, working closely with other professionals & the local community.

Zeta

Zeta

Job Title: Operations Director Joined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.


I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Frequently Asked Questions about Mabbs Hall Care Home

What types of Care is Mabbs Hall Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mabbs Hall Care Home have?

There are 25 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Mabbs Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mabbs Hall Care Home to the centre of Bury St Edmunds?

11.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mabbs Hall Care Home to verify any information. View our terms and conditions. Mabbs Hall Care Home has an Enhanced Service - more info.