Search...

Mabbs Hall Care Home

High Street, Mildenhall, Bury St Edmunds, Suffolk IP28 7EA
Mabbs Hall Care Home Logo
Jobs
Mabbs Hall Care Home logo
Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall Care Home, Bury St Edmunds

Mabbs Hall care home delivers nursing and mental health care to up to 29 residents.

Mabbs Hall is located in the small market town of Mildenhall, Surrey. It is a short drive into Cambridge and just a mile from Thetford Forest Park, a 47,000-acre forest providing plenty of opportunities for excursions and exploring. Closer to home, there are numerous shops and restaurants moments from the home, as well as a...  

Care Provided by Mabbs Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,450£1,200 - £1,299
Residential Dementia Care£1,250 - £1,450From £1,200
Nursing Care£1,250 - £1,449From £1,200
Nursing Dementia Care£1,250 - £1,450From £1,200

All fee's are dependent on needs

Contact Mabbs Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Helen Walters (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Mabbs Hall Care Home Reviews (52)

Submit a Review
9.7

Mabbs Hall Care Home has a Review Score of 9.7 (9.711) out of 10, based on 18 reviews in the last 2 years. Over all time Mabbs Hall Care Home has 52 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Mabbs Hall Care Home
Loading...
Showing 52 reviews matching selected criteria
Review from Ramon B (Husband of Resident) published on 22 March 2022 Submitted via Postal Card
Overall Experience

I am very pleased with the care the staff provide for my wife. She is happy being here and I could not wish for more. I am always kept aware of any issues arising from her care. The staff are absolutely brilliant and I never have any worries about the care and always have peace of mind. I cannot recommend highly enough.

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall. Our teams do their very best for our residents and it is heart-warming to know that this is noticed and appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dot P (Wife of Resident) published on 11 January 2022 Submitted via Postal Card
Overall Experience

My husband had the most excellent end of life care with love, dignity, cheerfulness and respect. As he could no longer do anything for himself, nothing was too much trouble. Although he could not speak, or feed himself, they always called him by his name. I can never thank all the staff, from management to cleaners enough for all the love and care they gave to my husband and myself. Sadly, my husband passed away on 21st November in my arms.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for this kind review of our lovely care home, I will make sure the team at Mabbs are praised.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D F (Partner of Resident) published on 13 October 2021 Submitted via Postal Card
Overall Experience
I have found the staff very caring and pleasant.

The care given to my partner has been excellent.

Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home
Thank you very much from Team Mabbs.
It is always a pleasure to be of assistance to all our residents and relatives.

Thank you for all the support you have and are extending to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from M F (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card
Overall Experience

We have found all the management and staff we have dealt with to be very kind and caring to us and our mother although she has not found it as easy to settle in, I think she is gradually getting there in these difficult times.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for taking the time to send this review, I will make sure your kind words are shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Edmund B (Husband of Resident) published on 20 March 2020 Submitted via Postal Card
Overall Experience

My experience so far has been very good. All the staff are really wonderful, all the carers and nurses are and they have done a wonderful job with my wife, as she got rather upset at times as her condition got progressively worse.

Reply from ANGELICA IBAYAN, HOME MANAGER at Mabbs Hall Care Home

Thank you for recognising the teams efforts to ensure that everyone in our home is well looked after. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Son of Resident) published on 7 February 2020 Submitted via Postal Card
Overall Experience

Nurses and carers seem generally concerned for my mother.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S R (Wife of Resident) published on 20 January 2020 Submitted via Postal Card
Overall Experience

On the whole, my husband and I have been satisfied with the care that he has received. He is the youngest resident at Mabbs Hall - he does not have dementia but does have other complex problems. He can be a challenge at times but the staff have been kind and patient.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from V S (Daughter of Resident) published on 17 January 2020 Submitted via Postal Card
Overall Experience

The staff are helpful, friendly and always go that extra mile to help. If there are any issues, they always try to resolve them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

The staff are always welcoming and whenever I visit, they are more than happy to talk to me about my father and how he is doing. They also show concern over how we, as a family, are coping as well. We are very happy in the knowledge that our father is being well cared for. the manager is always available and since her arrival a year ago, the home has had a very well earned and needed revamp.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Daughter-in-law of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

This is the first home that has been required for my 97-year-old mother-in-law. It was obviously an upsetting situation for her to give up her independence at this age but from the very start, the staff and management did everything to welcome and settle her into her new surroundings. We are very pleased with the amount of help and attention that is given to her daily. There is always someone on hand if up-to-date information is required by us and the management and staff are most helpful and informative. We are confident she is well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James A (Husband of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

Very pleasant to visit my wife. The staff are very helpful.

Reply from ANGELICA IBAYAN, HOME MANAGER at Mabbs Hall Care Home

Thank you, for recognizing our team's efforts. We always aim to provide good care and service not only to our residents but also to their families to ensure that every visit counts.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N M (Niece of Resident) published on 6 January 2020 Submitted via Postal Card
Overall Experience

I have found the staff to be very helpful and considerate. As an older home, it is in need of modernisation and the surrounds need more attention (rear garden).

Reply from ANGELICA IBAYAN, HOME MANAGER at Mabbs Hall Care Home

The Home is being refurbished area by area. The garden is being looked after by an outside company who had been requested to clean and tidy up every two weeks. There is a newly refurbished pergola in the rear garden. The rear garden is being prepared for the spring and summer activities.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 August 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Response by Mabbs Hall Care Home to this inspection report:

Regarding the recent report published by CQC: We do not feel that this is a fair refection of Mabbs Hall, we challenged the factual accuracy of this report as we don’t believe the CQC has taken our comments into account properly, especially in evidencing the positive points of the inspection. We are however, working hard to improve Mabbs Hall and we shared our own improvement plan with the CQC at the time of the inspection. We are continuing to develop and enhance Mabbs Hall, for the benefit of all interested parties

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Mabbs Hall Care Home.

Upcoming Events

There are no upcoming events for Mabbs Hall Care Home.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Mabbs Hall Care Home.

Meet the Team (2)

Helen Walters
Helen WaltersJob Title:Registered ManagerJoined: 2024

I am a registered mental Health nurse, with many years’ experience of working in health and social care. I have been a registered manager in both domiciliary and residential care, but feel my heart as a registered manager is within the care home setting. I like to get to know the residents and their families so that they can be best supported. As a manager and nurse, I believe in treating our residents with dignity, respect and an individually tailored approach.

I am passionate about providing the best care that we can, working closely with other professionals & the local community.

Zeta
Zeta Job Title:Operations DirectorJoined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.

I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mabbs Hall Care Home to verify any information. View our terms and conditions. Mabbs Hall Care Home has an Enhanced Service -more info.