Mabbs Hall Care Home

High Street, Mildenhall, Bury St Edmunds IP28 7EA
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9.8 45 Reviews
  • Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall care home delivers nursing and mental health care to up to 29 residents.

Mabbs Hall is located in the small market town of Mildenhall, Surrey. It is a short drive into Cambridge and just a mile from Thetford Forest Park, a 47,000-acre forest providing plenty of opportunities for excursions and exploring. Closer to home, there are numerous shops and restaurants moments from the home, as well as a large park and the River Lark.

The home itself is elegantly decorated and sits in a quiet, residential close. Most bedrooms are single but there are two double rooms for couples. CCTV is located in communal areas including the two lounges, a dining room and a landscaped garden, where wildlife such as deer often roam among the raised flowerbeds that keen gardeners can use.

There are choices of home-cooked balanced meals available at mealtimes and dietary requirements are catered for.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1199
  • Self-Funded Nursing Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1199

These prices are only a guideline, please contact Mabbs Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Helen Walters (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Mabbs Hall Care Home Reviews (45)

Total of 45, showing 41-45
9.8

Mabbs Hall Care Home has a Review Score of 9.8 (9.784) out of 10, based on 18 reviews in the last 2 years. Over all time Mabbs Hall Care Home has 45 reviews.

Overall Experience

  • 26
  • 17
  • 2
  • 0
  • 0

Date Published

45
7
11
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27

Review from V S (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful, friendly and always go that extra mile to help. If there are any issues, they always try to resolve them.

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Review from R C (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and whenever I visit, they are more than happy to talk to me about my father and how he is doing. They also show concern over how we, as a family, are coping as well. We are very happy in the knowledge that our father is being well cared for. the manager is always available
and since her arrival a year ago, the home has had a very well earned and needed revamp.

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Review from R W (Daughter-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first home that has been required for my 97-year-old mother-in-law. It was obviously an upsetting situation for her to give up her independence at this age but from the very start, the staff and management did everything to welcome and settle her into her new surroundings. We are very pleased
with the amount of help and attention that is given to her daily. There is always someone on hand if up-to-date information is required by us and the management and staff are most helpful and informative. We are confident she is well looked after.

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Review from James A (Husband of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant to visit my wife. The staff are very helpful.

Reply from ANGELICA IBAYAN, HOME MANAGER at Mabbs Hall Care Home

Thank you, for recognizing our team's efforts. We always aim to provide good care and service not only to our residents but also to their families to ensure that every visit counts.

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Review from N M (Niece of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the staff to be very helpful and considerate. As an older home, it is in need of modernisation and the surrounds need more attention (rear garden).

Reply from ANGELICA IBAYAN, HOME MANAGER at Mabbs Hall Care Home

The Home is being refurbished area by area. The garden is being looked after by an outside company who had been requested to clean and tidy up every two weeks. There is a newly refurbished pergola in the rear garden. The rear garden is being prepared for the spring and summer activities.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Mabbs Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Mabbs Hall Care Home is calculated as follows: ( (167 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 204 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mabbs Hall Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Mabbs Hall Care Home to this inspection report

Regarding the recent report published by CQC: We do not feel that this is a fair refection of Mabbs Hall, we challenged the factual accuracy of this report as we don’t believe the CQC has taken our comments into account properly, especially in evidencing the positive points of the inspection. We are however, working hard to improve Mabbs Hall and we shared our own improvement plan with the CQC at the time of the inspection. We are continuing to develop and enhance Mabbs Hall, for the benefit of all interested parties

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Helen

Helen Walters

Job Title: Registered Manager

Joined: 2024

I am a registered mental Health nurse, with many years’ experience of working in health and social care. I have been a registered manager in both domiciliary and residential care, but feel my heart as a registered manager is within the care home setting. I like to get to know the residents and their families so that they can be best supported. As a manager and nurse, I believe in treating our residents with dignity, respect and an individually tailored approach.


I am passionate about providing the best care that we can, working closely with other professionals & the local community.

Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.


I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

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