Search...

Mabbs Hall Care Home

High Street, Mildenhall, Bury St Edmunds, Suffolk IP28 7EA
Mabbs Hall Care Home Logo
Jobs
Mabbs Hall Care Home logo
Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall Care Home, Bury St Edmunds

Mabbs Hall care home delivers nursing and mental health care to up to 29 residents.

Mabbs Hall is located in the small market town of Mildenhall, Surrey. It is a short drive into Cambridge and just a mile from Thetford Forest Park, a 47,000-acre forest providing plenty of opportunities for excursions and exploring. Closer to home, there are numerous shops and restaurants moments from the home, as well as a...  

Care Provided by Mabbs Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,450£1,200 - £1,299
Residential Dementia Care£1,250 - £1,450From £1,200
Nursing Care£1,250 - £1,449From £1,200
Nursing Dementia Care£1,250 - £1,450From £1,200

All fee's are dependent on needs

Contact Mabbs Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Helen Walters (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Mabbs Hall Care Home Reviews (52)

Submit a Review
9.7

Mabbs Hall Care Home has a Review Score of 9.7 (9.711) out of 10, based on 18 reviews in the last 2 years. Over all time Mabbs Hall Care Home has 52 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Mabbs Hall Care Home
Loading...
Showing 52 reviews matching selected criteria
Review from D F (Daughter-in-law of Resident) published on 11 March 2024 Submitted via Website
Overall Experience

My mother-in-law has now been here for 4 months now, and I must say what a difference I have noticed in my mother-in-law, and the actual place itself since the new manager has been here, and also the staff are so friendly and professional with the residents, and they also make a lovely cup of tea, it has really put our minds at rest, and not so stressed now she is here, I would definitely recommend Mabbs Hall and give them 5 stars for everything.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for this kind review and for recognising the hard work and dedication of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline B (Wife of Resident) published on 7 December 2023 Submitted via Postal Card
Overall Experience

Since my husband came into your care, he has been treated with care and compassion. He is always washed and has clean clothes on when visiting. The staff are always looking in on him.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for taking the time to review our lovely home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
Review from J R (Sister of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

My sister arrived as an emergency admission. She was very poorly indeed. She was met by a nurse and at least two carers who treated her with great care and respect. She was made comfortable and, with good nursing, has rallied. She continues to be cared for with great care and respect. She is comfortable and feels safe.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind review of Mabbs Hall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D P (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card
Overall Experience

Mabbs Hall provides a secure, caring and professional environment. I cannot praise the wonderful staff enough, always smiling and ready to help in whatever way they can. The home offers warmth from the moment you step in the door and a quality of life, supporting residents and offering the very best home for them. I am so blessed to know my Mother is there surrounded by the love and fantastic staff. Thank you.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for these kind and reassuring words and recognising the lovely home Mabbs Hall is.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark C (Husband of Resident) published on 17 August 2023 Submitted via Postal Card
Overall Experience

The staff are all helpful. The manager is also helpful and giving me information about my wife.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for your kind review of Mabbs Hall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol H (Sister of Resident) published on 19 July 2023 Submitted via Postal Card
Overall Experience

The home is clean, kept nice. The rooms are basic but clean. Over the years I have been coming there's not as many staff as there used to be but that's not Mabbs fault, it's the system, so there's no one-to-one care that some residents need. There don't seem to be many activities, such as singing, making things etc but that could be the state of residents. Things do go missing. Overall not too bad, the staff are pleasant.

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for your balanced and positive feedback. We strive to ensure all our residents receive good quality care and are supported to continue living a fulfilled and happy life whilst in our care. We acknowledge the comments you have made about staffing levels and activities provisions and we are working towards making improvements, where necessary.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Niece of Resident) published on 28 June 2023 Submitted via Postal Card
Overall Experience

I have been very pleased with the care my aunt received. The staff were friendly and respectful. They had to feed her near the end and they were patient with her and very kind. She said herself she was very comfortable in Mabbs Hall and how kind everyone was. When she was able she enjoyed joining in activities and she made friends amongst the other residents. I was very grateful that during her last few months, she was safe and well cared for. She liked the dinners, especially Fish and Chip Friday! I rarely rate as excellent so people have something to aim for but I was very pleased with her care.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind review, I will make sure your kind words are passed onto the team at Mabbs Hall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul S (Son of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience

Very pleased with Mabbs Hall Care Home. My mum is much happier in this care home.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for taking the time to review our care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan S (Cousin of Resident) published on 18 June 2023 Submitted via Postal Card
Overall Experience

All the staff were friendly, kind, helpful, patient and they showed empathy. The care home was very calming, clean and well-presented. The staff were very good at informing the families of the residents with any concerns and updating on medical requirements.

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, your comments boost team morale within the home and also help other people find the care home that would best suit their loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Son of Resident) published on 16 June 2023 Submitted via Postal Card
Overall Experience

Friendly staff, nice rooms, food portions are generous, clean.

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, it is much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann F (Wife of Resident) published on 18 May 2023 Submitted via Postal Card
Overall Experience

Very pleased with the care at all times that was given.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall Care Home. We really appreciate your comments and will pass them on to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Son of Resident) published on 19 April 2023 Submitted via Postal Card
Overall Experience

The staff at Mabbs Hall are very much devoted to their work and care for their residents. The end-of-life care they give is second to none. Very caring people.

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall. Your review will boost the team's morale, and it will also let other people know what we do here at Mabbs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P T (Daughter of Resident) published on 10 February 2023 Submitted via Website
Overall Experience
We would like to thank all the staff working at Mabbs Hall, who, during my father's time there, provided excellent care in a caring and professional way.

Their commitment and hard work were very much appreciated.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind words, especially at this time of your sad loss.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from A T (Granddaughter of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

Due to ongoing restrictions, only parts of the care facility are available for review. This does mean they are taking safety seriously though. Staff are friendly and helpful, and residents seem happy and well looked after. Areas open to visitors are clean and very warm.

Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you very much for your comment. We do take everyone's safety and welfare to heart. Thank you for the kind understanding.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W H (Daughter of Resident) published on 14 December 2022 Submitted via Postal Card
Overall Experience

Very friendly home, look after your relatives well.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for your kind words and for taking the time to review Mabbs Hall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penny C (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card
Overall Experience

My mum went to Mabbs Hall Care Home in June 2022 after being moved from a home in Kent to be closer to me. I cannot fault Mabbs Hall carers in any way, they looked after my mum until the very end as sadly she died in November 2022. I am so glad she went there for her last months. I would highly recommend Mabbs Hall.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind words, especially at this time of grief for you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally V (Niece of Resident) published on 28 October 2022 Submitted via Website
Overall Experience

Can only praise Mabbs Hall and all the workers for the brilliant care of my aunt. Great communication from them all with regard to her health and well-being. It's very difficult for me as I live a long way away and can't get to visit as much as I would like, but I know she is in fabulous hands.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind words, it is nice to know you have confidence in the care your aunt is receiving. I will thank the team when I next visit Mabbs Hall.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Son of Resident) published on 8 September 2022 Submitted via Website
Overall Experience

My father came to Mabbs Hall straight from hospital, I cannot believe the difference in him since his arrival. This is all down to the excellent caring staff at Mabbs Hall. He's integrating better with others, his appetite has improved due to the high standard of the meals being given to him. The wonderful staff at Mabbs Hall have made our life as a family very much less stressful by the great care they provide my father, with constant updates regarding his progress.

Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you very much for your very uplifting comment. Everyone in Mabbs Hall always aims to be of assistance in any way we can to ensure that everyone in our care get the most of their everyday. We are glad to be of assistance. Thank you from Team Mabbs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from L H (Daughter-in-law of Resident) published on 12 August 2022 Submitted via Postal Card
Overall Experience

Mabbs Hall have done a wonderful job caring for my mother-in-law. Within one week of being there she was like a different person. She was extremely clean, happy and fulfilled. She had done things we believed were no longer possible. The staff are wonderful, funny and work so hard.

Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home
Thank you for the comment.

We only tried our best with your Mom and luckily it worked for her and for us. We are very pleased that she likes it here in Mabbs and more than happy to try activities that she had not done for a long time. Thank you for the trust and the time you spent with us to...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hayley A (Daughter of Resident) published on 23 May 2022 Submitted via Postal Card
Overall Experience

Mum came to Mabbs Hall straight from being in hospital so we had no preconceptions of what it was going to be like. Everyone has been so professional and helpful.

Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall. We do try our utmost best to ensure that everyone in our care is looked after and their families are encouraged to be involved in their care. Thank you for your comment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 August 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Response by Mabbs Hall Care Home to this inspection report:

Regarding the recent report published by CQC: We do not feel that this is a fair refection of Mabbs Hall, we challenged the factual accuracy of this report as we don’t believe the CQC has taken our comments into account properly, especially in evidencing the positive points of the inspection. We are however, working hard to improve Mabbs Hall and we shared our own improvement plan with the CQC at the time of the inspection. We are continuing to develop and enhance Mabbs Hall, for the benefit of all interested parties

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Mabbs Hall Care Home.

Upcoming Events

There are no upcoming events for Mabbs Hall Care Home.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Mabbs Hall Care Home.

Meet the Team (2)

Helen Walters
Helen WaltersJob Title:Registered ManagerJoined: 2024

I am a registered mental Health nurse, with many years’ experience of working in health and social care. I have been a registered manager in both domiciliary and residential care, but feel my heart as a registered manager is within the care home setting. I like to get to know the residents and their families so that they can be best supported. As a manager and nurse, I believe in treating our residents with dignity, respect and an individually tailored approach.

I am passionate about providing the best care that we can, working closely with other professionals & the local community.

Zeta
Zeta Job Title:Operations DirectorJoined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.

I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mabbs Hall Care Home to verify any information. View our terms and conditions. Mabbs Hall Care Home has an Enhanced Service -more info.