Mabbs Hall Care Home

High Street, Mildenhall, Bury St Edmunds IP28 7EA
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9.8 45 Reviews
  • Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall care home delivers nursing and mental health care to up to 29 residents.

Mabbs Hall is located in the small market town of Mildenhall, Surrey. It is a short drive into Cambridge and just a mile from Thetford Forest Park, a 47,000-acre forest providing plenty of opportunities for excursions and exploring. Closer to home, there are numerous shops and restaurants moments from the home, as well as a large park and the River Lark.

The home itself is elegantly decorated and sits in a quiet, residential close. Most bedrooms are single but there are two double rooms for couples. CCTV is located in communal areas including the two lounges, a dining room and a landscaped garden, where wildlife such as deer often roam among the raised flowerbeds that keen gardeners can use.

There are choices of home-cooked balanced meals available at mealtimes and dietary requirements are catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1250 – £1450
  • Self-Funded Nursing Care: £1250 – £1449
  • Self-Funded Nursing Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1200 – £1299
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

All fee's are dependent on needs

These prices are only a guideline, please contact Mabbs Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Helen Walters (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Mabbs Hall Care Home Reviews (45)

9.8

Mabbs Hall Care Home has a Review Score of 9.8 (9.761) out of 10, based on 16 reviews in the last 2 years.
Over all time Mabbs Hall Care Home has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mabbs Hall Care Home
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Total of 45, showing 21-40
Review from Paul S (Son of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with Mabbs Hall Care Home. My mum is much happier in this care home.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for taking the time to review our care home.

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Review from Susan S (Cousin of Resident) published on 18 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were friendly, kind, helpful, patient and they showed empathy. The care home was very calming, clean and well-presented. The staff were very good at informing the families of the residents with any concerns and updating on medical requirements.
Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, your comments boost team morale within the home and also help other people find the care home that would best suit their loved one.

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Review from P S (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, nice rooms, food portions are generous, clean.
Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, it is much appreciated.

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Review from Ann F (Wife of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very pleased with the care at all times that was given.
Reply from Arifa Kapasi, Regional Support and Compliance Manager at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall Care Home. We really appreciate your comments and will pass them on to the teams.

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Review from J P (Son of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Mabbs Hall are very much devoted to their work and care for their residents. The end-of-life care they give is second to none. Very caring people.
Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall. Your review will boost the team's morale, and it will also let other people know what we do here at Mabbs.

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Review from P T (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank all the staff working at Mabbs Hall, who, during my father's time there, provided excellent care in a caring and professional way.
Their commitment and hard work were very much appreciated.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind words, especially at this time of your sad loss.

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Review from A T (Granddaughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to ongoing restrictions, only parts of the care facility are available for review. This does mean they are taking safety seriously though. Staff are friendly and helpful, and residents seem happy and well looked after. Areas open to visitors are clean and very warm.
Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you very much for your comment. We do take everyone's safety and welfare to heart. Thank you for the kind understanding.

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Review from W H (Daughter of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly home, look after your relatives well.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for your kind words and for taking the time to review Mabbs Hall.

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Review from Penny C (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to Mabbs Hall Care Home in June 2022 after being moved from a home in Kent to be closer to me. I cannot fault Mabbs Hall carers in any way, they looked after my mum until the very end as sadly she died in November 2022. I am so glad she went there for her last months. I would highly recommend
Mabbs Hall.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind words, especially at this time of grief for you.

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Review from Sally V (Niece of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can only praise Mabbs Hall and all the workers for the brilliant care of my aunt. Great communication from them all with regard to her health and well-being. It's very difficult for me as I live a long way away and can't get to visit as much as I would like, but I know she is in fabulous hands.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your kind words, it is nice to know you have confidence in the care your aunt is receiving. I will thank the team when I next visit Mabbs Hall.

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Review from M P (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Mabbs Hall straight from hospital, I cannot believe the difference in him since his arrival. This is all down to the excellent caring staff at Mabbs Hall. He's integrating better with others, his appetite has improved due to the high standard of the meals being given to him. The wonderful
staff at Mabbs Hall have made our life as a family very much less stressful by the great care they provide my father, with constant updates regarding his progress.
Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you very much for your very uplifting comment. Everyone in Mabbs Hall always aims to be of assistance in any way we can to ensure that everyone in our care get the most of their everyday. We are glad to be of assistance. Thank you from Team Mabbs.

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Review from L H (Daughter-in-law of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mabbs Hall have done a wonderful job caring for my mother-in-law. Within one week of being there she was like a different person. She was extremely clean, happy and fulfilled. She had done things we believed were no longer possible. The staff are wonderful, funny and work so hard.
Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you for the comment.
We only tried our best with your Mom and luckily it worked for her and for us. We are very pleased that she likes it here in Mabbs and more than happy to try activities that she had not done for a long time. Thank you for the trust and the time you spent with us to formulate the right plan for her. We will continue to work with you and with her to ensure her stay with us will remain as productive and pleasurable for her.

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Review from Hayley A (Daughter of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Mabbs Hall straight from being in hospital so we had no preconceptions of what it was going to be like. Everyone has been so professional and helpful.
Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall. We do try our utmost best to ensure that everyone in our care is looked after and their families are encouraged to be involved in their care. Thank you for your comment.

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Review from Ramon B (Husband of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care the staff provide for my wife. She is happy being here and I could not wish for more. I am always kept aware of any issues arising from her care. The staff are absolutely brilliant and I never have any worries about the care and always have peace of mind. I cannot recommend
highly enough.
Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall. Our teams do their very best for our residents and it is heart-warming to know that this is noticed and appreciated.

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Review from Dot P (Wife of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had the most excellent end of life care with love, dignity, cheerfulness and respect. As he could no longer do anything for himself, nothing was too much trouble. Although he could not speak, or feed himself, they always called him by his name. I can never thank all the staff, from management
to cleaners enough for all the love and care they gave to my husband and myself. Sadly, my husband passed away on 21st November in my arms.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for this kind review of our lovely care home, I will make sure the team at Mabbs are praised.

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Review from D F (Partner of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff very caring and pleasant.
The care given to my partner has been excellent.
Reply from Angelica Ibayan, Home Manager at Mabbs Hall Care Home

Thank you very much from Team Mabbs.
It is always a pleasure to be of assistance to all our residents and relatives.
Thank you for all the support you have and are extending to us.

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Review from M F (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found all the management and staff we have dealt with to be very kind and caring to us and our mother although she has not found it as easy to settle in, I think she is gradually getting there in these difficult times.
Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for taking the time to send this review, I will make sure your kind words are shared with the team.

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Review from Edmund B (Husband of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience so far has been very good. All the staff are really wonderful, all the carers and nurses are and they have done a wonderful job with my wife, as she got rather upset at times as her condition got progressively worse.
Reply from ANGELICA IBAYAN, HOME MANAGER at Mabbs Hall Care Home

Thank you for recognising the teams efforts to ensure that everyone in our home is well looked after. Thank you.

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Review from A C (Son of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nurses and carers seem generally concerned for my mother.
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Review from S R (Wife of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, my husband and I have been satisfied with the care that he has received. He is the youngest resident at Mabbs Hall - he does not have dementia but does have other complex problems. He can be a challenge at times but the staff have been kind and patient.
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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Mabbs Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Mabbs Hall Care Home is calculated as follows: ( (144 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 180 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mabbs Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report Response by Mabbs Hall Care Home to this inspection report

Regarding the recent report published by CQC: We do not feel that this is a fair refection of Mabbs Hall, we challenged the factual accuracy of this report as we don’t believe the CQC has taken our comments into account properly, especially in evidencing the positive points of the inspection. We are however, working hard to improve Mabbs Hall and we shared our own improvement plan with the CQC at the time of the inspection. We are continuing to develop and enhance Mabbs Hall, for the benefit of all interested parties

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Helen

Helen Walters

Job Title: Registered Manager Joined: 2024

I am a registered mental Health nurse, with many years’ experience of working in health and social care. I have been a registered manager in both domiciliary and residential care, but feel my heart as a registered manager is within the care home setting. I like to get to know the residents and their families so that they can be best supported. As a manager and nurse, I believe in treating our residents with dignity, respect and an individually tailored approach.


I am passionate about providing the best care that we can, working closely with other professionals & the local community.

Zeta

Zeta

Job Title: Operations Director Joined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.


I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

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