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Mabbs Hall is located in the small market town of Mildenhall, Surrey. It is a short drive into Cambridge and just a mile from Thetford Forest Park, a 47,000-acre forest providing plenty of opportunities for excursions and exploring. Closer to home, there are numerous shops and restaurants moments from the home, as well as a...
Care Provided by Mabbs Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 29 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fee's are dependent on needs
The price(s) shown are provided by the care home. Contact Mabbs Hall Care Home for full pricing details and T&Cs.
Contact Mabbs Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MNS Care plc / Angel Care
- Private Owned
Person in charge
- Helen Walters (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (25)
- Couples/Companion Rooms (2)
- Couples/Companion Rooms with ensuite Wet Room (1)
Mabbs Hall Care Home Reviews (52)
Mabbs Hall Care Home has a Review Score of 9.7 (9.711) out of 10, based on 18 reviews in the last 2 years.
Over all time Mabbs Hall Care Home has 52 reviews.
My mother-in-law has now been here for 4 months now, and I must say what a difference I have noticed in my mother-in-law, and the actual place itself since the new manager has been here, and also the staff are so friendly and professional with the residents, and they also make a lovely cup of tea, it has really put our minds at rest, and not so stressed now she is here, I would definitely recommend Mabbs Hall and give them 5 stars for everything.
Thank you very much for this kind review and for recognising the hard work and dedication of the team.
Since my husband came into your care, he has been treated with care and compassion. He is always washed and has clean clothes on when visiting. The staff are always looking in on him.
Thank you so much for taking the time to review our lovely home.
My sister arrived as an emergency admission. She was very poorly indeed. She was met by a nurse and at least two carers who treated her with great care and respect. She was made comfortable and, with good nursing, has rallied. She continues to be cared for with great care and respect. She is comfortable and feels safe.
Thank you so much for your kind review of Mabbs Hall.
Mabbs Hall provides a secure, caring and professional environment. I cannot praise the wonderful staff enough, always smiling and ready to help in whatever way they can. The home offers warmth from the moment you step in the door and a quality of life, supporting residents and offering the very best home for them. I am so blessed to know my Mother is there surrounded by the love and fantastic staff. Thank you.
Thank you for these kind and reassuring words and recognising the lovely home Mabbs Hall is.
The staff are all helpful. The manager is also helpful and giving me information about my wife.
Thank you very much for your kind review of Mabbs Hall.
The home is clean, kept nice. The rooms are basic but clean. Over the years I have been coming there's not as many staff as there used to be but that's not Mabbs fault, it's the system, so there's no one-to-one care that some residents need. There don't seem to be many activities, such as singing, making things etc but that could be the state of residents. Things do go missing. Overall not too bad, the staff are pleasant.
Thank you for your balanced and positive feedback. We strive to ensure all our residents receive good quality care and are supported to continue living a fulfilled and happy life whilst in our care. We acknowledge the comments you have made about staffing levels and activities provisions and we are working towards making improvements, where necessary.
I have been very pleased with the care my aunt received. The staff were friendly and respectful. They had to feed her near the end and they were patient with her and very kind. She said herself she was very comfortable in Mabbs Hall and how kind everyone was. When she was able she enjoyed joining in activities and she made friends amongst the other residents. I was very grateful that during her last few months, she was safe and well cared for. She liked the dinners, especially Fish and Chip Friday! I rarely rate as excellent so people have something to aim for but I was very pleased with her care.
Thank you so much for your kind review, I will make sure your kind words are passed onto the team at Mabbs Hall.
Very pleased with Mabbs Hall Care Home. My mum is much happier in this care home.
Thank you for taking the time to review our care home.
All the staff were friendly, kind, helpful, patient and they showed empathy. The care home was very calming, clean and well-presented. The staff were very good at informing the families of the residents with any concerns and updating on medical requirements.
Thank you for taking the time to review Mabbs Hall, your comments boost team morale within the home and also help other people find the care home that would best suit their loved one.
Friendly staff, nice rooms, food portions are generous, clean.
Thank you for taking the time to review Mabbs Hall, it is much appreciated.
Very pleased with the care at all times that was given.
Thank you for taking the time to review Mabbs Hall Care Home. We really appreciate your comments and will pass them on to the teams.
The staff at Mabbs Hall are very much devoted to their work and care for their residents. The end-of-life care they give is second to none. Very caring people.
Thank you for taking the time to review Mabbs Hall. Your review will boost the team's morale, and it will also let other people know what we do here at Mabbs.
Their commitment and hard work were very much appreciated.
Thank you so much for your kind words, especially at this time of your sad loss.
Due to ongoing restrictions, only parts of the care facility are available for review. This does mean they are taking safety seriously though. Staff are friendly and helpful, and residents seem happy and well looked after. Areas open to visitors are clean and very warm.
Thank you very much for your comment. We do take everyone's safety and welfare to heart. Thank you for the kind understanding.
Very friendly home, look after your relatives well.
Thank you very much for your kind words and for taking the time to review Mabbs Hall.
My mum went to Mabbs Hall Care Home in June 2022 after being moved from a home in Kent to be closer to me. I cannot fault Mabbs Hall carers in any way, they looked after my mum until the very end as sadly she died in November 2022. I am so glad she went there for her last months. I would highly recommend Mabbs Hall.
Thank you so much for your kind words, especially at this time of grief for you.
Can only praise Mabbs Hall and all the workers for the brilliant care of my aunt. Great communication from them all with regard to her health and well-being. It's very difficult for me as I live a long way away and can't get to visit as much as I would like, but I know she is in fabulous hands.
Thank you so much for your kind words, it is nice to know you have confidence in the care your aunt is receiving. I will thank the team when I next visit Mabbs Hall.
My father came to Mabbs Hall straight from hospital, I cannot believe the difference in him since his arrival. This is all down to the excellent caring staff at Mabbs Hall. He's integrating better with others, his appetite has improved due to the high standard of the meals being given to him. The wonderful staff at Mabbs Hall have made our life as a family very much less stressful by the great care they provide my father, with constant updates regarding his progress.
Thank you very much for your very uplifting comment. Everyone in Mabbs Hall always aims to be of assistance in any way we can to ensure that everyone in our care get the most of their everyday. We are glad to be of assistance. Thank you from Team Mabbs.
Mabbs Hall have done a wonderful job caring for my mother-in-law. Within one week of being there she was like a different person. She was extremely clean, happy and fulfilled. She had done things we believed were no longer possible. The staff are wonderful, funny and work so hard.
We only tried our best with your Mom and luckily it worked for her and for us. We are very pleased that she likes it here in Mabbs and more than happy to try activities that she had not done for a long time. Thank you for the trust and the time you spent with us to...
Mum came to Mabbs Hall straight from being in hospital so we had no preconceptions of what it was going to be like. Everyone has been so professional and helpful.
Thank you for taking the time to review Mabbs Hall. We do try our utmost best to ensure that everyone in our care is looked after and their families are encouraged to be involved in their care. Thank you for your comment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 August 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Regarding the recent report published by CQC: We do not feel that this is a fair refection of Mabbs Hall, we challenged the factual accuracy of this report as we don’t believe the CQC has taken our comments into account properly, especially in evidencing the positive points of the inspection. We are however, working hard to improve Mabbs Hall and we shared our own improvement plan with the CQC at the time of the inspection. We are continuing to develop and enhance Mabbs Hall, for the benefit of all interested parties
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Mabbs Hall Care Home.
There are no upcoming events for Mabbs Hall Care Home.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: MNS Care plc / Angel Care
Accreditations
There are no accreditations posted yet for Mabbs Hall Care Home.
Meet the Team (2)

I am a registered mental Health nurse, with many years’ experience of working in health and social care. I have been a registered manager in both domiciliary and residential care, but feel my heart as a registered manager is within the care home setting. I like to get to know the residents and their families so that they can be best supported. As a manager and nurse, I believe in treating our residents with dignity, respect and an individually tailored approach.
I am passionate about providing the best care that we can, working closely with other professionals & the local community.

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.
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