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Mabbs Hall Care Home

High Street, Mildenhall, Bury St Edmunds, Suffolk IP28 7EA
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Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall Care Home, Bury St Edmunds
Mabbs Hall Care Home, Bury St Edmunds

Mabbs Hall care home delivers nursing and mental health care to up to 29 residents.

Mabbs Hall is located in the small market town of Mildenhall, Surrey. It is a short drive into Cambridge and just a mile from Thetford Forest Park, a 47,000-acre forest providing plenty of opportunities for excursions and exploring. Closer to home, there are numerous shops and restaurants moments from the home, as well as a...  

Care Provided by Mabbs Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,450£1,200 - £1,299
Residential Dementia Care£1,250 - £1,450From £1,200
Nursing Care£1,250 - £1,449From £1,200
Nursing Dementia Care£1,250 - £1,450From £1,200

All fee's are dependent on needs

Contact Mabbs Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Helen Walters (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Mabbs Hall Care Home Reviews (52)

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9.7

Mabbs Hall Care Home has a Review Score of 9.7 (9.711) out of 10, based on 18 reviews in the last 2 years. Over all time Mabbs Hall Care Home has 52 reviews.

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Showing 52 reviews matching selected criteria
Review from Janet G (Daughter of Resident) published on 20 July 2026 Submitted via Website
Overall Experience

The Social worker for my parents found them a place in Mabbs Hall. I am so happy that she did because my parents have settled in really well, they say the staff are extremely kind and caring and they feel totally safe and well looked after. The food is good and they are very content and calm. They both have dementia at varying stages and they are treated with kindness, respect and dignity. It is the best outcome possible for their care needs. The manager is wonderful, very approachable and a great communicator. She and her staff make a happy and efficient team. I've nothing negative today say about Mabbs Hall, my experience so far is 100% positive.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care Home

Thank you so much for sharing your wonderful feedback. We are delighted to hear how well your parents have settled at Mabbs Hall and that they feel safe, cared for and content. Your kind words about the team's kindness, respect and support, especially in relation to dementia care, mean a great deal...  

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Review from A S (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

Dad was at Mabbs Hall only a short while, but the management, nurses and staff were wonderful and very easy to speak to. Every question and worry was sorted out quickly. Would recommend this nursing home.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care Home

Thank you so much for sharing your experience. Even though your dad was with us for a short time, it means a great deal to know that our team helped him - and you - feel supported. We appreciate your recommendation.

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Review from Jo B (Son of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

The care my father received in his last week was second to none. I felt there was a great deal of kindness from all staff. In his final days I was allowed to be with him and get the most time I could with him. On the day he died I was called back and got to hold his hand before he died.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care Home

Thank you for sharing something so personal. It means a great deal to know that your father was treated with such compassion in his final week. The kindness you describe reflects the care we strive to give every family, and we're truly grateful that you were able to spend those precious final moments by his side. Being able to hold his hand as he passed is something no one can ever replace.

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Review from R S (Son of Resident) published on 22 December 2025 Submitted via Website
Overall Experience

My mother is as settled as could be expected for someone with severe dementia. The staff work very hard, are welcoming, polite and respectful and strive to make a homely environment. The fabric of the building is slowly being updated with air conditioning and new doors.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care Home

Thank you so much for sharing your thoughts. Were glad to hear your mother feels as settled as possible and that youve noticed the dedication of our staff in creating a welcoming, respectful, and homely environment. We also appreciate your recognition of the ongoing improvements to the building updates like air conditioning and new doors are part of our commitment to comfort and care.

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Review from Theresa H (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card
Overall Experience

When my mother was initially admitted it was at the start of Covid I had no choice where she went. She was fully competent but deaf (2020 August) My initial reaction was despair (I wouldn't put a dog in there) I was not able to visit & could not communicate when we eventually visited, nothing changed that vibe. However, now new management & staff in place I have nothing but praise for team. Mum's health is declining but care is excellent. We can talk to any member of staff & they know what is going on. So much happier.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care Home
Thank you for sharing your experience so openly. We truly appreciate your honesty about the challenges during the early days of Covid, which were difficult for everyone, and we are sorry that your initial impression was one of despair.

We are grateful, however, that you have seen the positive...  

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Review from A H (Daughter of Resident) published on 10 December 2025 Submitted via Website
Overall Experience

Mabbs Hall cared for our dad, Joe, who had severe dementia, and we cannot thank them enough for everything they did. From the management to the cleaners, every single member of staff showed incredible patience, kindness and understanding throughout his time there.

The atmosphere in the home is calm, supportive and compassionate and you can tell the team genuinely care about the residents. The nursing staff deserve a special mention for their professionalism and the dignity they showed Joe each day, even during the most challenging moments.

We also want to highlight the manager, who has clearly worked tirelessly to transform Mabbs Hall into the exceptional care home it is today. Her leadership and dedication are evident in the way the whole team carries themselves.

Thank you to everyone at Mabbs Hall for the outstanding care, respect and comfort you provided. You made an unimaginably difficult journey easier, and we are truly grateful

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for this heartfelt review and for recognising the outstanding qualities of the team at Mabbs Hall. We are glad that we helped make the dementia journey for your Dad and yourselves a little easier to bare.

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Review from Carol M (Friend of Resident) published on 13 November 2025 Submitted via Postal Card
Overall Experience

I visit my friend once a week. The staff are helpful, friendly, cheerful, and make every visit a pleasure. My friend is happy when I visit, and I feel content that she is being well cared for.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care Home

Thank you so much for your kind words. It means a great deal to know that your visits bring joy to your friend and that our team helps make those moments special. Were truly grateful for your trust and are committed to continuing to provide the care and warmth your friend deserves. Your feedback brightens our day!

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Review from Julie C (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience
My Dad was looked after with care and compassion by all the staff...
It's got a friendly atmosphere and a lovely garden to sit in.....

Im just sad my Dad died in hospital and not in the care of the family community that makes Mabbs Hall

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for these kind words, especially during this time of your loss, condolences are sent to you.

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Review from L F (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card
Overall Experience

We as a family were very happy with the excellent level of care our father received at Mabbs Hall.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, I will pass your kind words onto the team.

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Review from J F (Sister-in-law of Resident) published on 9 July 2025 Submitted via Postal Card
Overall Experience

The management, staff and kitchen staff are wonderful friendly people they are all helpful. The home is wonderful, bright and very inviting. I love going there to visit.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for reviewing and recommending our lovely care home.

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Review from D F (Sister of Resident) published on 19 May 2025 Submitted via Postal Card
Overall Experience
I am really pleased that my sister has settled so well. She tells me she is very happy and all the staff are very Kind and helpful, which I have personally experienced my self when I visit my sister. The activities offered at the home are fabulous and my sister is trying now things. Overall, the care, communication, food, stat and management are amazing I could not be happier withe my sister's Care.

I would like to say a big Thank you You all.

Reply from Alex Keevans, PA to Operations Director at Mabbs Hall Care Home

Thank you so much for your thoughtful message. Its truly heartwarming to hear how well your sister has settled and how happy she is. Your kind words about the staff, the care provided, and the wonderful activities mean a great deal to everyone here.

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Review from S S (Son of Resident) published on 28 April 2025 Submitted via Postal Card
Overall Experience

A perfect place for my mum. The staff are warm, welcoming and friendly. They are very helpful and take great care of my mum. So happy to have my mum stay with you guys and I know she is too.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for taking the time to write this review and for your wonderful recommendation, I have passed your kind words on to the team, with my thanks.

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Review from Alison M (Daughter of Resident) published on 8 April 2025 Submitted via Website
Overall Experience

What a difference a care home makes, i cannot believe how much of a change i have seen in my mother since moving here. She has now got a smile on her face whenever we visit, such a relief from seeing her in tears at her previous home. Everything about Mabbs Hall i recommend from management to all carers and staff. Thanks for all your hard work

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for your lovely recommendation and we are very pleased to hear that your mother has settled in well.

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Review from Janet M (Sister of Resident) published on 17 February 2025 Submitted via Website
Overall Experience
My sister had to go into care as a result of a broken hip.
She has been shown so much love and support from the staff that we feel she could not have found a better place to go before she dies.
Sadly that happened last evening and all the family have been shown so much love and support, we cannot fault them. The staff supported her sons and family throughout.

Thank you so much. Cannot fail to recommend them if you are looking for care.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Our condolences to you and your family, we are so happy your sister enjoyed her stay with us. Thank you for leaving such a lovely review.

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Review from S M (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

With the chef leaving, there was a promotion within the kitchen and we now have a "chefette". I would like to say how much the food has improved. Previously, the food was very spicy and there was a lot of waste. Having eaten the food at both the Christmas party and Christmas Day dinner, I cannot praise the the new chef enough.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for these kind words and the recommendation of our revised kitchen team. I wholeheartedly agree, this change has vastly improved the residents' food provision, making it more aligned to their preferences and tastes, I will make sure I pass this review on to the team.

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Review from C P (Daughter of Resident) published on 22 January 2025 Submitted via Website
Overall Experience
A big thank you to the manager and staff for the care they provided for my mum and the aftercare and support they offered after my mum passed.

The manager has been very supportive with procedural matters and the ladies looked after my mother with genuine care.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for taking the time to review Mabbs Hall, especially considering your recent loss, please accept my condolences. I will make sure that the team are thanked.

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Review from Chris E (Son of Resident) published on 17 October 2024 Submitted via Website
Overall Experience

My mother has recently moved in to Mabbs Hall as a permanent resident and I have found every single member of staff to be caring, helpful and happy. They are extremely informative and give excellent care to my mother. They have been very communicative whenever there has been a need and I would highly recommend this small home.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you very much for this review of Mabbs Hall and for your recommendation.

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Review from C S (Son of Resident) published on 17 October 2024 Submitted via Postal Card
Overall Experience
Care home staff are very friednly and caring.
Staff always around if you have any problems or worries.

Mum is always happy and cared for well at this home. Keep up the good caring as always.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you for making the time to review Mabbs Hall, I will make sure that the team are thanked for their hard work.

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Review from F D (Husband of Resident) published on 2 May 2024 Submitted via Postal Card
Overall Experience

Excellent care for all residents. Wonderful care staff who support residents and their relatives.

Reply from Zeta Zeta, Operations Director at Mabbs Hall Care Home

Thank you so much for these kind words, I will make sure that the team at Mabbs Hall are thanked.

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Review from D C (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card
Overall Experience

My Mum entered Mabbs Hall under a 2-week respite as her dementia had deteriorated. She is now a permanent resident and as a family we could not be happier. Mabbs Hall is a friendly caring and approachable home. She is very well cared for and her needs are met to a high standard. The nursing team is excellent, always friendly, and shows my Mum lots of kindness. The management is excellent and I can see improvements weekly. The communication is excellent. Overall very happy, and so is my Mum!

Reply from Sharron Evans, PA/Data protection at Mabbs Hall Care Home

Thank you so much for your review, we are so pleased your Mum has settled with us and is improving.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 August 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Response by Mabbs Hall Care Home to this inspection report:

Regarding the recent report published by CQC: We do not feel that this is a fair refection of Mabbs Hall, we challenged the factual accuracy of this report as we don’t believe the CQC has taken our comments into account properly, especially in evidencing the positive points of the inspection. We are however, working hard to improve Mabbs Hall and we shared our own improvement plan with the CQC at the time of the inspection. We are continuing to develop and enhance Mabbs Hall, for the benefit of all interested parties

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Mabbs Hall Care Home.

Upcoming Events

There are no upcoming events for Mabbs Hall Care Home.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Mabbs Hall Care Home.

Meet the Team (2)

Helen Walters
Helen WaltersJob Title:Registered ManagerJoined: 2024

I am a registered mental Health nurse, with many years’ experience of working in health and social care. I have been a registered manager in both domiciliary and residential care, but feel my heart as a registered manager is within the care home setting. I like to get to know the residents and their families so that they can be best supported. As a manager and nurse, I believe in treating our residents with dignity, respect and an individually tailored approach.

I am passionate about providing the best care that we can, working closely with other professionals & the local community.

Zeta
Zeta Job Title:Operations DirectorJoined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.

I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Frequently Asked Questions about Mabbs Hall Care Home

What types of Care is Mabbs Hall Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mabbs Hall Care Home have?

There are 25 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Mabbs Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Mabbs Hall Care Home to the centre of Bury St Edmunds?

11.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mabbs Hall Care Home to verify any information. View our terms and conditions. Mabbs Hall Care Home has an Enhanced Service -more info.