St Georges Care Home

Kenn Road, St George, Bristol BS5 7PD
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8.9 42 Reviews
  • St Georges Care Home, Bristol
St Georges is a modern, purpose-built nursing home in Bristol. Located in a quiet residential area three miles from the city centre, St Georges provides specialist nursing care for up to 67 people, offering trial stays, short stays, long-term care and convalescent care for individuals or couples.

Single and double ensuite rooms are available at St Georges Care Centre and all rooms are thermostatically heated and equipped with TV points and a private telephone line if required. Rooms are individually decorated and personalised, with residents encouraged to bring their own belongings to feel at home and part of familiar surroundings.

Great importance is given to dining and a dedicated chef carefully plans and prepares all meals to ensure that they are high in nutritional value, are attractively presented and meet residents’ dietary requirements. Residents are welcome to invite friends and family members to join them at meal times.

St George's benefits from a dedicated activities co-ordinator who plans a wide range of hobbies, events and activities that can be enjoyed by everyone. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

These prices are only a guideline, please contact St Georges Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Steve Croom (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Age 65 upwards
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (3)

St Georges Care Home Reviews (42)

8.9

St Georges Care Home has a Review Score of 8.9 (8.940) out of 10, based on 11 reviews in the last 2 years.
Over all time St Georges Care Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Georges Care Home
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Total of 42, showing 21-40
Review from Susan K (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind and caring staff.
Reply from Home Manager, Home Manager at St Georges Care Home

Thank you, Susan, for taking the time to leave us a review and for your kind words about the team at St Georges. Your feedback will be passed on to the team.

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Review from Peter E (Son of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum was at St Georges, she felt happy and contented. All staff were very loving and careful towards her. Although she lost her voice, the carers took time to listen to her whispering, which made her feel she was not isolated. Mum was never one to "participate" in many activities, but due to the
kind and gentle ways of the staff, she admitted that she had enjoyed the many activities on offer. So, I would like to thank everyone at St Georges and wish the home every success in the future.
Reply from Home Manager at St Georges Care Home

Thank you, Peter; we are so pleased to read your wonderful comments about the care your Mum received - you are such a lovely family. We are really sorry for your loss, and we hope we made your Mums time with us as peaceful as possible. All comments will be passed on to the team, and thank you again for the review.

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Review from Selwyn W (Son of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Moving Mother to St Georges Care Home was the best decision my family made. She lived happily there for 18 years, surrounded by staff (cleaners, laundry, admin and nursing) who made time to chat. She loved hearing stories about their families. Friends and family were also welcome; her sister was always
made a fuss of. The reception staff were helpful, being willing to pass on messages to my mother when we telephoned. When we visited, the staff were cheerful, describing my mother's antics and characteristics in a moving way. A special thanks to the cook for adjusting the texture of the food and persuading her to eat more, and her key workers are the year for their patience.
Reply from Home Manager, Home Manager at St Georges Care Home

Thank you for leaving us such a fantastic review, Selwyn! We're happy to hear that your mother has been receiving such great care at St George’s and will pass on your kind comments to the whole team.

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Review from Barbara K (Wife of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming nursing home. Staff are very good with residents. The food is excellent. The atmosphere is very homely. Staff always popping in and out, keeping an eye on residents. A lot of staff have worked here for many years, indicating a happy workforce. The home is kept very well and clean.
Reply from Home Manager, Home Manager at St Georges Care Home

We are so pleased to read your wonderful comments about the care your husband received and that he is enjoying the food and his time at St Georges. I will pass your comments on to the team, who I am sure will be thrilled with your feedback.

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Review from E W (Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find it quite satisfactory.
Noises of other residents are to be expected.
I'm happy here.
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Review from D C (Son of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents have been at St Georges for nearly two years after increased frailty and the fact that one is deaf and the other blind forced them to give up their independent living. A difficult transition was made significantly easier by the friendliness and caring nature of the staff. We have been kept
fully updated on their health and well being, and the arrangement of carefully managed visits during the pandemic has been of real benefit to my parents and myself.
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Review from Stephen W (Son of Resident) published on 20 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident in this home for the last 8 years of her life before sadly passing away in March 2020. In all the years she has been there we have seen many changes, some good and as you would imagine, some bad. However, throughout her time in the home, she has been largely treated with respect
and, from many of the carers, love.
Whilst I understand that I cannot name carers here, those who interacted with Mum in these latter years know who you are and I would like to thank you for your care. Overall I think Mum was very happy here, and, given the length of time we visited, we were also treated well and visits were always a pleasure. Where we had issues (which there will always be), these were dealt with promptly and efficiently. When this silly period is over we will visit to thank you all in person but in the meantime, please all stay safe.
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Review from Karen W (Friend of Resident) published on 3 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my sincere gratitude and appreciation to all the staff involved in the palliative care of my life long friend. He was treated with the utmost dignity and respect in the most kind and compassionate way imaginable. From a visitors point of view, I was made to feel so welcome, no
matter what time of the day or night I needed to be there to support my friend. Thank you so much for making such a very difficult time as bearable as possible.
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Review from J C (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and dad have been very well looked after. All their needs have been catered for both medical and pastoral. My brother and I have been kept in the loop at all times.
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Review from Karen H (Niece of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the minute we arrived at St Georges the staff were there to help get my aunt and all her things to her room in her new home. Many came and introduced themselves while we were there and we left feeling that we had made the correct choice. Every time I visited I felt very welcome, was told what had
been going on and always ended up with a cup of tea! Well done and thank you.
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Review from J C (Son of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This home is currently under the process of being re-decorated. As a result, this makes for a better environment for the staff to work in and more pleasant for visitors. The resident's rooms are not affected by this make-over so any disruption seems minimal. The staff are always helpful despite working
long shifts. There has been a general improvement at this home over the last year. Residents are encouraged to take part in daily activities organised for them.
Reply from Terry Ford, Home Manager at St Georges Care Home

Thank you for taking the time to review St Georges, we really appreciate your feedback. At St Georges, we take great pride in listening to our residents, relatives and friends and ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care they provide. We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.

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Review from L M (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 2 years and in that time I have found the care and attention to her needs very good. The staff are friendly and welcoming, the food is excellent and offers a wide choice. My mum enjoys the food very much. They have entertainment each week, which you can join in with
if you wish. The carers and staff all work extremely hard to make the residents feel safe and at home. I find it to be a happy home.
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Review from S H (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home has a new manager which has brought many welcomed changes. Including, new staff, regular staff training and a new activities person(s), which has enabled residents to be entertained and involved in daily living activities and interesting topics.
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Review from Julie E (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely welcoming and friendly. Staff are very friendly and polite, activity staff provide excellent entertainment and new ideas to keep residents occupied. Kitchen staff are always willing to try various menus and food ideas. Rooms are kept clean and tidy, although could do with being freshened up
with a coat of paint and new flooring. The home is decorated beautifully at special times, i.e Christmas, Queen's celebrations, Easter. All staff work very hard, given that they are frequently unstaffed. Overall very pleasant.
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Review from Beverley C (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
People at the care home were very helpful and very caring. The food is excellent, mother loved her stay there and didn't want to come home. There were things for mum to do and always something for all residents to do. I would recommend this place to anyone. Friendly, helpful, clean, good food and I
couldn't ask for a nicer place.
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Review from S H (Son of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although things have improved there is still a long way to go. Shortage of care staff seems to be a major issue with a large turnover. Saying we comply with government guidelines is not enough. Also, foreign speaking staff can be very difficult for the elderly to understand, leading to misunderstandings.
Another problem is the call bell is out of reach, left on the bed or floor. The staff having to rush off to another room. I could go on! On the plus side, most of the staff are excellent and do their utmost to please, some, however, are in the wrong job. Overall I think the manager has stabilized things and hopefully on the right track.
Reply from Terry Ford, Home Manager at St Georges Care Home

Thank you for taking the time to review St Georges, we really appreciate your feedback. At St Georges, we take great pride in listening to our residents, relatives and friends and ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care they provide. We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.

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Review from P F (Son of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a stroke in 2014 my mother (90) has been a resident of St Georges Care centre. She requires 24-hour nursing care due to her disabilities. The care provided is mostly very good with a mention to the kitchen and activity staff who seem to go above and beyond their normal duties. Although CQC
audits haven't been fantastic in recent times there has been a marked improvement over the last 18 months. Better activities, re-decoration and improved care staff training and qualified RGN's. There is now more stability in the management structure following a period of high turnover. My mother is receiving a very good standard of care in a safe and secure environment.
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Review from P L (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has had poor health for over three years due to several illnesses. I took voluntary redundancy to become my mum's carer. After a diagnosis of incurable lung cancer, mum made the decision to go into residential care. St Georges was recommended by a friend. The care that mum receives, staff, food
etc is absolutely brilliant. My brother and I couldn't be more pleased.
Congratulations to all at St Georges Care Home you are fantastic.
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Review from S N (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had an excellent experience at St George Care Centre in St. George, Bristol. My mother has been treated with the utmost kindness, cheerfulness, patience and love. I have been informed immediately of any events and experienced much kindness and compassion from all the staff. Would not hesitate
to recommend the home to anyone.
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Review from Rachel H (Granddaughter of Resident) published on 27 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found St George's to be very good indeed. The staff generally are very caring and kind. We had initial concerns over noise from other patients and nan saying no one bothered with her but they soon all settled down. The staff work extremely hard and always have a minute to talk to nan. She now
responds to them much better. We have sometimes had concern that she doesn't have all her medication but that may be nan refusing.
Reply from Maggie Spooner, Home Manager at St Georges Care Home

Thank you very much for your review, we really appreciate your feedback. The monitoring and dispensing of medication is taken extremely seriously at St George Care Home. We work in very close partnership with our residents GPs and ensure our residents health and wellbeing is of the utmost priority. We always welcome the opportunity to improve our working practices, and hope you will continue to share your thoughts with us in the home in future.

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Current Review Score: 8.9 (8.940)

Overview of Review Score

The Review Score of 8.9 (8.940) out of 10 for St Georges Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.205 for St Georges Care Home is calculated as follows: ( (46 Excellents x 5) + (68 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 132 Ratings = 4.205
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.735 Points relating to the number of positive Reviews for St Georges Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 10 Positive Reviews ÷ 13.6 = 0.735
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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