St Georges

This home is currently under the process of being re-decorated. As a result, this makes for a better environment for the staff to work in and more pleasant for visitors. The resident's rooms are not affected by this make-over so any disruption seems minimal. The staff are always helpful despite working long shifts. There has been a general improvement at this home over the last year. Residents are encouraged to take part in daily activities organised for them.

This home has a new manager which has brought many welcomed changes. Including, new staff, regular staff training and a new activities person(s), which has enabled residents to be entertained and involved in daily living activities and interesting topics.

My mother has been a resident for 2 years and in that time I have found the care and attention to her needs very good. The staff are friendly and welcoming, the food is excellent and offers a wide choice. My mum enjoys the food very much. They have entertainment each week, which you can join in with if you wish. The carers and staff all work extremely hard to make the residents feel safe and at home. I find it to be a happy home.

Extremely welcoming and friendly. Staff are very friendly and polite, activity staff provide excellent entertainment and new ideas to keep residents occupied. Kitchen staff are always willing to try various menus and food ideas. Rooms are kept clean and tidy, although could do with being freshened up with a coat of paint and new flooring. The home is decorated beautifully at special times, i.e Christmas, Queen's celebrations, Easter. All staff work very hard, given that they are frequently unstaffed. Overall very pleasant.

People at the care home were very helpful and very caring. The food is excellent, mother loved her stay there and didn't want to come home. There were things for mum to do and always something for all residents to do. I would recommend this place to anyone. Friendly, helpful, clean, good food and I couldn't ask for a nicer place.

Although things have improved there is still a long way to go. Shortage of care staff seems to be a major issue with a large turnover. Saying we comply with government guidelines is not enough. Also, foreign speaking staff can be very difficult for the elderly to understand, leading to misunderstandings. Another problem is the call bell is out of reach, left on the bed or floor. The staff having to rush off to another room. I could go on! On the plus side, most of the staff are excellent and do their utmost to please, some, however, are in the wrong job. Overall I think the manager has stabilized things and hopefully on the right track.

Following a stroke in 2014 my mother (90) has been a resident of St Georges Care centre. She requires 24-hour nursing care due to her disabilities. The care provided is mostly very good with a mention to the kitchen and activity staff who seem to go above and beyond their normal duties. Although CQC audits haven't been fantastic in recent times there has been a marked improvement over the last 18 months. Better activities, re-decoration and improved care staff training and qualified RGN's. There is now more stability in the management structure following a period of high turnover. My mother is receiving a very good standard of care in a safe and secure environment.

Congratulations to all at St Georges Care Home you are fantastic.

We have had an excellent experience at St George Care Centre in St. George, Bristol. My mother has been treated with the utmost kindness, cheerfulness, patience and love. I have been informed immediately of any events and experienced much kindness and compassion from all the staff. Would not hesitate to recommend the home to anyone.

We have found St George's to be very good indeed. The staff generally are very caring and kind. We had initial concerns over noise from other patients and nan saying no one bothered with her but they soon all settled down. The staff work extremely hard and always have a minute to talk to nan. She now responds to them much better. We have sometimes had concern that she doesn't have all her medication but that may be nan refusing.

My Nan arrived here about 7 weeks ago. She is very very happy here and our family are very pleased and happy with all the team here. How they treat and talk to her in such a caring way. It's lovely to know she is being looked after in such a lovely way when we're not here. We were very apprehensive about the decision but both my Nan and my family are so pleased with how it's working out. Thank you to all the lovely staff!

My wife came in for a respite period as I had become unwell, I cannot praise the staff enough, they were compassionate and caring.