Clevedon Court Nursing Home

32 Dial Hill Road, Clevedon BS21 7HN
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8.4 60 Reviews
  • Clevedon Court Nursing Home, Clevedon
Clevedon Court has operated as a Nursing Home serving Clevedon and its local areas since 1986. Set in the Dial Hill area of Clevedon the home is proud to offer exceptional accommodation, engaging activities and a wonderful serene outdoor garden.

The Victorian building with its purpose-built extension has 50 single rooms, 35 of those with ensuite. With wonderful views across the Severn Estuary at the front and landscaped gardens overlooking the cricket ground; the setting makes Clevedon Court a fantastic choice for a loved one to become a resident.

Clevedon Court’s rooms are tasteful and comfortably furnished, but the home understands and encourages residents to bring personal pieces to help with the adaptation.

Clevedon Court has a minibus which allows a wide range of social events, hobbies, activities and outings. All the activities are designed to benefit all aspects of the resident’s well-being, be it physical or mental.

Clevedon Court is dedicated to providing personal-centred care. For that, staff work with residents and their families and representatives to create a personalised care plan. The home values giving the best care to the residents while maintaining their dignity and allowing as much independence as possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Things excluded are personal toiletries, newspapers or magazines, chiropody and hairdresser appointments. These are additional and can be invoiced separately on a monthly basis or by privately funding direct.

These prices are only a guideline, please contact Clevedon Court Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rafeeza Ali (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • Clevedon Court has an open visiting policy and residents are encouraged to invite whomever they choose. Visitors can enjoy meals with their loved ones upon request.

Parking

  • There is parking onsite and Dial Hill has plenty of spaces to park if full.

Clevedon Court Nursing Home Reviews (60)

8.4

Clevedon Court Nursing Home has a Review Score of 8.4 (8.411) out of 10, based on 5 reviews in the last 2 years.
Over all time Clevedon Court Nursing Home has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Clevedon Court Nursing Home
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Total of 60, showing 21-40
Review from S J (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here and cared for very well. If something goes wrong the staff deal with it very quickly and sort it out very well. I have to have very soft food as I have a damaged swallow and choke very easily. I cannot get on with pureed food so they ask me each day what I want to eat and get it for
me. The staff are very kind and friendly and I do not feel lonely as I did where I was before I came here. I hope to spend whatever time I have left here.
Reply from Lauren Barnes, Director at Clevedon Court Nursing Home

Thank you so much for your feedback. It is an absolute pleasure looking after you and I hope you remain happy living here.

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Review from Kath P (Wife of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
This review is based on the care received in the palliative care unit and not the rest of the home. The room was small and for those who spend all day in their room, it is very isolating as there is nothing to see. The design of the room made it impossible to place the chair to enable anyone to look
out of the window, though some rooms had no views. The room only had a toilet and washbasin, the shower was down the corridor and was also used as a storage room/visitors toilet.
The unit was busy, on one occasion when I rang the call bell it was 15 mins before a member of staff appeared. The staff seemed friendly when I visited, but my husband told me that some were not so kind towards him, probably due to not being able to understand him due to his speech difficulties.
End of life care left a lot to be desired and caused trauma due to lack of training of staff, this has now been addressed. Also, property was removed from the room without permission.
Reply from Lauren Barnes, Registered Manager at Clevedon Court Nursing Home

This is very unfortunate that we have received this review, which is not an accurate position of where Clevedon Court Nursing Home is and what it does. We pride ourselves on giving excellent end of life care and it seems, from this review, on this occasion we fell short of our very high standards. It is an isolated incident that happened late last year and it seems to be over a procedural issue and that we fully disclosed to CQC and the local safeguarding team. The concern was fully investigated and closed and we have enhanced our procedures to ensure this does not happen again and you will see from our other reviews this is most definitely a one-off concern. We apologise for any distress caused to this family.

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Review from Pauline H (Wife of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the past 6 months, my husband has received the best care for his progressive illness from all staff, carers and nurses including, and especially, the kindness during his final days. There was great dignity and emotional support for us both. The carers are cheerful and friendly and I feel we have
become family during my daily visits. I thank you all.
Reply from Lauren Barnes, Clevedon Court at Clevedon Court Nursing Home

Thank you so much for your heartfelt words. We will make sure these go straight to the team. Your words will mean so much to everyone at Clevedon Court.

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Review from John H (Husband of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff at Clevedon Court were excellent, despite very difficult patients on the first floor, which should be avoided at all costs. I appreciate that they cannot help it, but the level of shouting/screaming at times was not unbearable.
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Review from J B (Wife of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were extremely kind and caring - 2 in particular and all the staff on the first floor.
Reply from Dan Lawton, Clevedon Court at Clevedon Court Nursing Home

Thank you so much for your kind words. We'll pass your thoughts on to the rest of the team.

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Review from K G (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall service was exceptional. The staff were all caring and provided a high standard of service at all times. No request was too much trouble. Food was good. We could not find anything to complain about.
Reply from Lauren Barnes, Clevedon Court at Clevedon Court Nursing Home

Thank you for your feedback. It's lovely to hear such positive comments. We'll pass them all on to the rest of the team.

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Review from L R (Niece of Resident) published on 25 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle was cared for in the last days of his life by Clevedon Court Nursing Home. We could not have asked for better care. His every need was catered for by all the staff. We were always greeted with smiles and nothing was too much trouble. I would highly recommend this home to anyone needing their
loved one to be looked after.
Reply from Dan Lawton, Clevedon Court at Clevedon Court Nursing Home

Thank you so much for taking the time to write this, Lynda. We're truly grateful that your family put your trust in us. We will pass your kind words on to the team. Much love.

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Review from Peter R (Husband of Resident) published on 27 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son and I were both very impressed with the nursing home when we visited prior to my wife moving in. All the staff were very friendly, courteous and willing to help. Being able to have her hair cut and blow-dried was wonderful for her. We both really enjoyed the singer one afternoon and have a photograph
to remind us of the occasion. When she was taken ill on a Saturday evening the staff were quick to call me and the ambulance. It was found to be necessary to admit her to the hospital where she is slowly recovering. Without their quick action, the outcome would have been very different. I am very impressed with the professional and compassionate way that my wife was cared for and would recommend Clevedon Court Nursing Home to anybody looking for good nursing care.
Reply from Dan Lawton, Clevedon Care Home at Clevedon Court Nursing Home

Thank you so much for taking the time to post this review. Your feedback means everything to us. I've passed on your thoughts to the team. It's great to hear that the things our activities team are organising are going down well - and we look forward to the singers, dancers and performers coming in too. Thank you again. I'll be putting up your words on our staff notice board for all to see. Regards, Clevedon Court Nursing Home.

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Review from Malcolm C (Son of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been a resident at this nursing home I have found all management and staff extremely polite, helpful and caring. Nothing is too much trouble. My mother is very happy at Clevedon Court Nursing Home even though she was initially very much against being admitted to a nursing home. Thank
you one and all at this home.
Reply from Dan Lawton, Clevedon Court at Clevedon Court Nursing Home

You are more than welcome. And thank you for taking the time to write this review - it means so much to the team here at Clevedon Court Nursing Home. We always aim to be polite, helpful and caring, so it's great to hear that is coming across to the people that live here and their relatives. Thank you again. Clevedon Court Nursing Home.

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Review from A H (Daughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Clevedon Court two weeks ago and since then the staff have been very supportive to both Mum and her family. As far as care homes are concerned, this one is definitely the right choice for Mum and our family are really appreciative.
Reply from Dan Lawton, Clevedon Court at Clevedon Court Nursing Home

Thank you for taking the time to write a review. All feedback is welcome by the team and I'm looking forward to passing your kind words on to them all. Regards, Clevedon Court Nursing Home.

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Review from A W (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family was very grateful and full of praise for the way you looked after my father. You made him and our family very welcome when we came to visit.
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Review from A F (Husband of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring. My wife was a resident from February to mid-August and was well cared for.
There were two safeguarding issues which were dealt with to my satisfaction. Staff are friendly, never harassed, short-tempered or impatient.
Kindly, management always has time for relatives. A good
family atmosphere. Staff regard their work as a vocation rather than a job.
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Review from Cliff W (Husband of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How time flies! One whole year! My wife was admitted to Clevedon Court in August 2018, after she had been in hospital for eight weeks recovering from a hip replacement operation. She is profoundly disabled by very advanced Parkinsons Disease and also suffers chronic pain from major cervical spine damage.
However, I firmly believe it is due to the efforts of the magnificent staff at this wonderful Nursing Home that my wife is now looking forward to her 85th birthday! They work tirelessly and do everything in their power to make sure she is comfortable and well looked after, and her life is as fulfilled and bearable as it is possible to be. I am a regular visitor and it is a pleasure to witness the enormous amount of tender, loving care they constantly lavish upon her. Congratulations and sincere thanks to everyone involved. You are the best.
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Review from B R (Friend of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and caring. facilities good and garden very well kept. Residents seemed very happy.
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Review from Nicola S (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care my mother receives at Clevedon Court. The staff are all very friendly and helpful. The management is approachable. The range of activities is good. A lovely garden to sit in outside.
Regular minibus trips in summer.
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Review from R E (Wife of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing home is always a pleasant place to visit. The wellbeing and care of its residents is extremely good.
I am very pleased with it.
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Review from Mary B (Relative of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our aunt receives very good care she can be very hard to look after but the home does a very good job.
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Review from J E J (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother came to the home we didn't hold much hope changing from a care home to a nursing home. After a few days in hospital, her time at Clevedon Court has improved since Christmas. Never thought she would have pulled through but good medication, plus good recovery plan put in place she is a
delight to see at almost 93 years of age. Thank you Clevedon Court.
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Review from Julie W (Daughter-in-law of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very friendly and caring towards clients and family. The activities on offer are extensive and inclusive.
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Review from Arnold L (Brother of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We ring the front doorbell and within two seconds of waiting someone came to the door. We were treated with a smile and are cheerful. The room and bed were well maintained. Thank you for your excellent service.
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Current Review Score: 8.4 (8.411)

Overview of Review Score

The Review Score of 8.4 (8.411) out of 10 for Clevedon Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.411 for Clevedon Court Nursing Home is calculated as follows: ( (27 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 56 Ratings = 4.411
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4 Points relating to the number of positive Reviews for Clevedon Court Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 5 Positive Reviews ÷ 10 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rafeeza

Rafeeza Ali

Job Title: Registered Manager Joined: 2023

Rafeeza started her career as a general nurse in hospital in 2012. She made the move to social care Nurse in 2020 and has since rapidly progressed.
She started with Curaa in 2023 as a Clinical Lead but soon after became a Deputy Manager. Now she has obtained her CQC registration and done a wonderful with the home.
Her knowledge and passion for caring shines through.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clevedon Court Nursing Home to verify any information. View our terms and conditions. Clevedon Court Nursing Home has an Enhanced Service - more info.