The Ellenborough Nursing & Residential Care Home

9/11 Neva Road, Weston-super-Mare BS23 1YD
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9.3 43 Reviews
  • The Ellenborough Nursing & Residential Care Home, Weston-super-Mare
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Ellenborough Care Ltd

Person in charge

  • Naomi Crofts (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (4)
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The Ellenborough Nursing & Residential Care Home Reviews (43)

Total of 43, showing 41-43
9.3

The Ellenborough Nursing & Residential Care Home has a Review Score of 9.3 (9.329) out of 10, based on 5 reviews in the last 2 years. Over all time The Ellenborough Nursing & Residential Care Home has 43 reviews.

Overall Experience

  • 34
  • 8
  • 1
  • 0
  • 0

Date Published

43
1
4
5
38

Review from Sallie M (Wife of Resident) published on 10 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of my husbands stay in the home is nothing but good. The trauma of having to put someone in a home is obviously really awful, but I need not have worried- I cannot fault this nursing home. I am currently awaiting surgery- all the staff are so caring towards me as well as my husband. They
are always happy and welcoming. My only worry is that as my husband goes deeper into dementia he may say or do something out of character and so become a liability, but at the moment everything is nothing but excellent. 5 star!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Christine J (Wife of Resident) published on 10 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Ellenborough since April this year. As far as I can see he has been well looked after and treated well. He needs 24 hour care.

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Treated with Dignity

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Review from Veronica C (Daughter of Resident) published on 21 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are brilliant to my mother, I have no worries about mom being there as I know she is in safe hands and being well looked after. Thank you for all your kindness shown to mom, she couldn't be in a better place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Current Review Score: 9.3 (9.329)

Overview of Review Score

The Review Score of 9.3 (9.329) out of 10 for The Ellenborough Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for The Ellenborough Nursing & Residential Care Home is calculated as follows: ( (58 Excellents x 5) + (2 Goods x 4) ) ÷ 60 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.362 Points relating to the number of positive Reviews for The Ellenborough Nursing & Residential Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 5 Positive Reviews ÷ 5.8 = 0.862

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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