Albert House Nursing Home

My friend is having extremely good care. The staff are friendly and always prepared to listen and act on any concerns I have. The rooms are very clean. There are plenty of facilities including a hairdresser who comes in weekly.

Very happy with the care provided in this friendly nursing home. There's a warm welcome for everyone. Staff polite & caring. Home is kept clean, tidy & well maintained. Mum says we couldn't have found anywhere better for her. Highly recommend.

He hasn't been well lately and they looked after him with care, he is now much better.

My aunt had a dream though, an ambition to move across the country to be nearer to her equally sick brother. By a miracle, this has now happened and she has moved to another nursing home. Without the Albert House staff getting her fit enough and enabling this move it would never have happened. We are both very grateful.

Thank you to everyone at Albert House.

My father-in-law moved into Albert House Nursing Home in Sept 2022, his needs had increased so needed to move from the care home he was in. We all live abroad so it was an incredibly stressful time for us trying to find the perfect place. We had daily Facetime calls which the staff were happy to set up, nothing was too much trouble. We came back for a visit and could not have been more impressed, the facilities and staff are great, we were extremely impressed with the app, which details all the daily activities, such as what the resident has eaten, done or nurse or doctor visits, this was invaluable to us. Nov, we had a call to say he had declined, we booked flights, got back at 2 am, we went straight to Albert House from the airport, we were with him the whole 5 days until he sadly passed, the care shown to him and us will never be forgotten, they could not do enough for us, the care shown to my father-in-law was just faultless. Amazing place.

My father-in-law moved to Albert House in April 2022, he was very comfortable there, all the staff are very caring and couldn't do enough for him, he was happy there and actually thought he was in a hotel. I would highly recommend this nursing home.

Albert House Nursing Home has been very good with their care and support for our two friends who are with them, one of them has now passed away at the end of this month. The staff have made his last days as comfortable as possible, and also have kept us well informed about his condition. They are friendly, approachable, respectful and caring. The home is clean and tidy always. Residents are well looked after. We have been very pleased with the service they provide.

My father was being looked after for his remaining days and sadly passed away. All the staff carried out their duties with the utmost professionalism and care not only for my father but family members as well. They all went above and beyond my expectations and I cannot thank them enough during these sad times.

Dad was at Albert House for the last 4 weeks of his life. He loved it! The care and support was totally person-centred with kindness, humour, and dignity. Everything was top class and Dad felt welcomed and wanted. The owner/manager was so approachable and accommodating. Nothing was too much trouble. Dad was always clean and presentable, given a daily shave and his favourite after-shave applied. Huge thanks.

Mum joined Albert House in January 2021 due to declining health and mobility issues. The staff and management welcomed and managed Mum's arrival at very short notice, in the middle of lockdown from hospital. There has been excellent communication throughout the year and they have always been proactive in their response to the changing levels of Covid. We have been able to visit when safe and are assured by the level of safeguards in place to protect all residents. Mum often comments that she is in the best place and enjoys her room and interaction with the staff. We appreciate all that the staff do for Mum and take comfort in the fact that she is safe and well looked after.

Meals were of a high standard and every consideration was given to accommodate Dad’s needs as eating became more difficult for him. End-of-life care was managed with compassion, dignity, and respect. We were able to be with Dad throughout which meant so much. An outstanding care home.

Mum came to Albert House in 2016 and received excellent and compassionate care until her death in August 2021. She loved joining in with the communal activities while she was able. When she was bed-ridden the care team ensured she was engaged in as much activity as possible. She was never alone and was always looked after perfectly. The family could relax knowing that the staff's kindness and care were making Mum's last months as comfortable as possible. It is obvious that the home is run efficiently and with every consideration for the comfort and reassurance of the residents and their family. All the staff are open, friendly and very caring - the nurse let me know that Mum was declining and I was able to be with her as she passed. A big thank you to Albert House staff.

My wife was moved to Albert House from another facility during the Covid Pandemic. The staff and management made the transfer as simple as possible for me. We were given a huge amount of relevant information and from the moment we arrived my wife and I were made extremely welcome. The home was warm and welcoming and despite not being able to stay I was dressed in PPE and shown where she was going to be staying. I was then given guidance on how during the pandemic I could safely see my wife. Initially, this was done from a window that looked out onto the front garden. I felt confident that she was going to be kept safe. The "Care Control" mobile has given us so much confidence, to be able to see exactly how much she is eating, drinking and how she is feeling throughout the day. It's been so reassuring especially as we cannot freely visit the home at this time. The staff, of which there are plenty, cannot do enough for us and the management and leadership is extremely high.

We have recently moved my mum to this care home having had a not so good experience in a different facility. The difference between the 2 facilities is astounding. We have been so happy with my mum's care since her move, staffing levels, organisation, management, respect.

My father in law has been a resident of Albert House for nearly two years now and my wife and I have always felt that he is in excellent, capable and caring hands. The staff and management team are all very friendly and accomodating. This covid-19 pandemic period has been a trying time for everyone, but Albert House has managed to cope and meet the challenges head-on. Albert House's reliable and consistent stellar track record of keeping residents well cared for and safe - even in the face of this pandemic - is a glowing testament to the dedication, resilience and competence of their staff and management team. Kudos to you all!

My dad has been staying in Albert House for almost two years. I feel so blessed that we have found the right care home and made the right choice. It was a difficult decision to place my 93 years old dad into a care home and I am so glad that we have found the right one for him. My dad is adapting well, thanks to all the caring staff and management of Albert House. We appreciate all the care and reassurance provided, especially during the lockdown to keep my dad safe and give us peace of mind during the pandemic.

My dad has resided here since March 2019, I couldn’t be happier at the attention and care he gets. Dad was well cared for while he had shingles on the face last year, the recovery took weeks. We couldn’t have handled it if this happened in our care. The staff are very patient and kind, nothing is too much trouble. There are 7 of us sisters and brother, I can imagine all the phone calls we made during special occasions and weekly contact. We cannot thank the staff enough for all the care which they have given, particularly during the lockdown period. Overall we know he is safe and well looked after.

My husband was well looked after by dedicated staff the whole time he was there.

Albert House provided a warm welcome to Mum when she could no longer return to residential care from multiple hospital admissions. She was alas never to recover and passed away in early June after 4 months stay. The difficult times were a challenge but the regular reports helped to keep the family informed as Mum became more frail at 95 years, 6 years after severe strokes. She was able to keep talking and regarded Albert House as her new home.