Albert House Nursing Home, Weston-super-Mare, North Somerset
Albert House Nursing Home, Weston-super-Mare, North Somerset
Albert House Nursing Home, Weston-super-Mare, North Somerset

Albert House Nursing Home has been the focus of extensive restyling and modernisation, making the most of its potential for state of the art care as well as for homeliness. The property retains many charming Victorian qualities, while being fitted with sophisticated care technology.

There is a choice of three lounges for residents to relax in, as well as courtyard gardens and flat-screen TVs to enjoy. Together with professional care the focus is on encouraging an active and interesting daily lifestyle.

A spacious interior is ideal for those with wheelchairs, while there are also assisted bath and shower rooms ideal for mobility issues.

A qualified team are experienced in the challenges of memory loss, tailoring individualised care plans to suit each resident, with regular assessment and discussion to ensure provision remains up-to-date.

Owner: Yeoman Care Ltd

Person in charge: Sally Esland (Registered Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 38

Rooms with ensuite WC: 38

Weekly Charges Guide: (These prices are only a guideline, please contact Albert House Nursing Home to find out the exact price for your requirements.) Nursing Care Single £750 – £780 (These prices are only a guideline, please contact Albert House Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Albert Road is just off Whitecross Road, close to the Railway station.

Visiting:

No restrictions on time but if after 10pm please ring and inform the Nurse on duty that you are coming in.

Parking:

We have 3 parking spaces in Albert Avenue. You will see an all white building with 2 roller shutters which are actual for rubbish storage. Please park in front of the roller shutters. If they are full then there is usually other spaces available on Albert Road or Albert Avenue.

Latest Care Quality Commission* Report on Albert House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 12 Nov 2017

Nursing

Reviews

9.9 Albert House Nursing Home has a Review Score of 9.9 (9.880)

The Review Score of 9.9 (maximum of 10) for Albert House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Albert House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.88 for Albert House Nursing Home is calculated as follows: ( (390 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 440 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Albert House Nursing Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 15 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    35
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Albert House Nursing Home?

  • Extremely LIKELY
    37
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Albert House Nursing Home

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • more

This excellent home continues to provide a safe, caring environment for my 97-year-old mother. She is always happy and well cared for. I have no worries whatsoever that she will spend her remaining days under the warm umbrella of Albert House.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent. Wonderful staff.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has admitted to Albert House in late May, the owner was very helpful and supportive. All members of staff showed efficiency with care. The home itself is welcoming with a unique decoration to stimulate residents to interact. I would highly recommend this nursing home.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum was only in Albert House for about 3 weeks for 'end of life' care but all the staff were amazing and helped us at this sad time. They could not have been more supportive to all of the family. The love and care they showed mum was wonderful. Thank you to them all.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My husband was admitted to Albert House in May 2013. He had previously been in another care home (also excellent), but after a month in hospital he was unable to walk and needed nursing home care. He was cared for in Albert House for 3 1/2 years. He was always treated with dignity and respect. He always wore his own clothes. His room was always spotlessly clean. He was unable to move himself, or feed himself, but he was always, day and night, turned every 2 hours. All staff were caring at all times. My family and I visited regularly and were all welcomed and kept informed about his welfare. We had confidence in the staff at all times. My husband died, peacefully, in October 2016.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Albert House were very good with the care for my uncle and always made myself and other visitors welcome.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly and caring staff. Nothing was too much for them to do if I asked.
Always checking on the residents that everything was alright.
The owners were there most of the time and would always talk to you of any concerns which was very nice if you had any.
The app which you could access via the internet devices to see how my relative was doing was an innovation to me.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It is difficult to see how they could offer better care. The nursing staff and carers are all so kind and caring, nothing is too much trouble and they all have the patience of saints. All the rooms have private facilities and are well equipped. The whole place is lovely and clean and a pleasure to visit. The owners are a charming couple and I have no hesitation in recommending this nursing home if you need care.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After looking at other Homes it was a relief to walk into Albert House Nursing Home and feel it's calm family atmosphere. My fathers stay here was sadly all too short but it is comforting to know he was in safe and caring hands. He was well looked after and always clean and smartly dressed, something that was important to him. His ensuite room was light and welcoming, calls for assistance were answered promptly. I was kept up to date on his care and well being. All staff are helpful, friendly, supportive and caring, both to residents and family members.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-law had a week stay at Albert House Nursing Home, whilst her husband was in the hospital. We were instantly reassured of her well-being and safety during her stay, given the professionalism of the Owner, Managers and staff along with the cleanliness of facilities, quality of the room d├ęcor and equipment. Each member of staff gave us time and attention and was keen to get know my Mother-in-law, taking the time to stop and chat and encourage her to join in activities during her short stay. A lovely home that I would recommend.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are always very happy and are very good at what they do my Father is very happy there and many times has said to me. It's like a 5-star hotel. He has said to me the care is first class and the food is very good, and the staff are always there at the press of a button.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Albert House feels different to most other nusrning homes. The place is clean, bright, airy, well kept and smells like a hotel, not a nursing home. Even more important, the faces of the residents are calm and even smiling. Staff are always on the move - helping, talking, caring and checking. - and always with a smile and a kind word. It is evident that each resident is treated as an individual and not just another old person to be managed.
Care is well planned and agreed. My mother is clean, well fed, calm and smiles at the staff who treat her with a perfect mix of dignity and warm friendliness. It is the only place in Weston which gave me the comfort that I was doing the best thing for my Mum. Last of all the staff are kind not only to residents but to their concerned and often distressed relatives. I think I had as much care as Mum the week she moved in and I would not have managed without them.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our Dad has been resident at Albert House since Sept 2016, we are very impressed with the home itself, it's always scrupulously clean, you can visit anytime without appointment, the staff and managers are all lovely, friendly and kind to him, the residents have loads of lovely meals and snacks, they have a nurse on duty at all times, he is very happy, feels very safe & is thriving!

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was in Albert House from August 2013 until he died in April 2014. When mum became too frail to stay by herself at home we suggested that she have a fortnight's break to regain her strength. She received a home assessment and was admitted the same day. We received a warm welcome from everyone- several members of the staff remembered dad and all the family. Mum died in less than a week- our loss has been helped so much knowing that she was cared for by loving, caring experts in beautiful surroundings with excellent facilities.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has now been a resident for one year, during which time she has received excellent care. The staff are kind and caring and communicate readily with us as relatives. The home is pleasant and welcoming to visit. Mum is happy and well looked after - just the other day she said 'I'm so lucky to be here, everyone is wonderful'.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been here for three years and the care and food are first rates. The staff in the summer take them out in wheelchairs along the sea front and visits to the other places. The meals are very nice and plenty for the residents. All bedrooms are roomy with TV. After seeing other Weston care homes this one must be one of the best.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel I would like to fill in this review form as I could not speak highly of Albert House Nursing Home and it's staff. My mother has been here for 18 months. She is always clean and presentable. There are always lots of staff who are happy and smiling and interacting with the residents. I even see the managers are involved and hands on, which is very unusual.
Albert House is always clean and smells nice and fresh. Mums own ensuite room is always clean. There seems to ba a lot of activities going on. Also, there is a good choice of food and drink.
I live 120 miles away but I feel very fortunate that my mum is settled in such a lovely home. I come and visit every four weeks to see her.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Albert House is very personal centred. I am really impressed. They have listened to my mother-in-law and carer workers have the knowledge of her likes and dislikes and of her previous life before care, she is given choices on food and drinks, what clothes she would like to wear. She has her hair done weekly also her nails done which she loves.
Although my mum-in-law does not have the capacity to make long-term decisions she still has capacity for day to day decisions. Albert House is listening to her and her opinions count. She is always well presented, clean and smartly dressed. On our arrival management always greet us by our first names and they even know our dog's name.
I must say I am very impressed and pleased that mother-in-law is in such a happy, safe environment.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very caring home and the staff are very polite and helpful. All rooms very tidy and decor is good. Very well managed, good information given when needed. The food is good.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am extremely happy with the care my mother is receiving. There are always lots of staff around and always ready to help. Her room is beautiful looking out over a garden area and is always spotless. I live some distance away so it is lovely to know she is safe and being cared for. I consider myself lucky to have got my mum a place here.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Albert House for nearly two years and her health has actually improved during this time. The hygiene standards are excellent and the en-suite facilities are immedicably clean. Probably the best aspect of this care home, though, is the staff! The owners and their employees are all very kind, caring and friendly people.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff, very confident that my father is really well looked after.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was referred to Albert House from A&E after experiencing a fall at home. The nursing care and attention has been superb. My mum is looking, speaking, joking like she used to. Having TLC and attention to ensure medication, food, fluids etc are taken has meant a remarkable recovery has taken place. Thank you, Albert house.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt reached her 100th birthday in March and I felt she now needed 24/7 care. I knew from previous experience that Albert House would tick all the boxes I was looking for. She has been in care now for 6 months and I have no worries. Management and staff are friendly and caring.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone has been very helpful, I'm happy to leave my husband as I know he is being well cared for.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This nursing home is as good as a 5-star hotel. The staff are friendly with a smile and enjoy a joke with you. Food is excellent, always with a choice. Rooms are large with an ensuite, your dignity and safety is at the top of the list.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff willing, friendly, available and caring.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum says she is very happy at Albert House. She enjoys the food, dad is allowed to have meals with her, which he loves and is nice for them both. The staff are so very friendly and kind. There are always staff around, who are all pleasant and helpful. The atmosphere is very welcoming. Management are always available to speak to.
Overall, Albert House has not only helped mum but all the family as we don't have to worry about her as we know mum is being cared for and is happy. Thank you.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum came to this nursing home originally for respite. It became obvious very quickly that she required permanent care. A place was avaliable at Albert House and mum became a resident. Mum was very happy with the home and staff which made the decision much easier. The staff are extremely caring, helpful and professional with the residents, and also extend this to relatives to attempt to ease concerns. Excellent caring and nursing facility.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At the moment my family and I are extremely pleased with all aspects of care provided for my father. It is the best my dad has been for a long time. I feel that he is treated with dignity and he seems very settled. The ethos is very calm and all staff are very pleasant.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been here for 20 months and during that time she has been very content and well cared for. There is a very friendly and efficient atmosphere to the place. Our family is very pleased with the care and the life she is still able to enjoy.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents have been looked after in the last year of their lives by the lovely managers and staff at Albert House. I can recommend their service unreservedly. Friendly, sensitive, professional and proactive.

The private and public rooms are spotless, have a nice atmosphere and feel like a home rather than an institution.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had to find a nursing home for my brother-in-law, which could give palliative care. We were very pleased with the care he was given, the staff where all very kind, caring. Treated with respect. Not only to my brother-in-law, but to us as well. If we asked questions, they were answered, his care was explained with time and care. So that we know what was happening.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Wonderful service and kindness, great compassion, attention to my wife superb. Cleanliness and attention to detail first class. My wife spent her last week at Albert House and was treated with great dignity and respect by both the management and nursing staff.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister-in-law spent the last two years of her life in Albert House. During that time she was unable to walk but the home hoist her into a chair daily, and into the lounge. She was made comfortable and at all times had plenty of attention. The staff were all kind and considerate.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother received excellent care for the last six months of her life suffering from Parkinson's. She had been in two previous homes with awful stories to tell, moving her to Albert House and their professional care was a huge relief if only we had moved her sooner. Patients need staff to have patience, smiles and interaction when changing or feeding, again absent at previous homes. She received this basic need at Albert House immediately which was so important to me. I would have no hesitance in recommending Albert House, they are constantly improving and training is very important to them.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As the person responsible for my elderly friend, I am pleased to say that the care given by the whole team was exceptional. The room and facilities were first class and kept in spotless condition. Being an End of Life resident the care, compassion and medical care could not be faulted and my friend passed in comfort, painlessly and peacefully. All the staff were very attentive to the residents and visitors and I can not recommend Albert House Nursing Home highly enough.

How likely would you be to recommend Albert House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Sally

Sally Esland

Job Title: Registered Manager

Joined: 2009

Description:

Sally has been approved by CQC as Registered Manager and works with Jan Agnew RGN, who has been appointed Clinical Manager.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Albert House Nursing Home