Eshcol House Nursing Home

12 Clifton Terrace, Portscatho, Truro TR2 5HR
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9.8 105 Reviews
  • Eshcol House Nursing Home, Truro
Eshcol House Nursing Home is a wonderful place to live, located in one of the most beautiful parts of the Roseland Peninsula in Cornwall, an area of Outstanding Natural Beauty. The property is situated a very short distance from the beach, and the views from many of the rooms are truly exceptional, from the Portscatho beaches 'Tatums' and 'The Porth' across Gerrans Bay with the famous Gull Rock, Nare Head and Dodman Point in full view. The gardens are pretty with numerous places and opportunities to relax and enjoy the breath taking views.
The team are very pleased to have counted many former locals from the village amongst their residents and they feel a special bond with the community.

The very friendly and proficient management team and all the lovely staff have a wide range of expertise and knowledge, and everyone really enjoys working together to make every day special for the lovely residents.

Whilst being a homely environment, Eshcol House is well stocked with any necessary equipment to help residents who need more help to make the most of their day. The home also have their own accessible minibus for trips out to places of interest, alongside dedicated activities staff to ensure everyone has a variety of things to do, to encourage the lovely communal feel the home has developed over the years.

The local GP surgery is round a very short corner and the home has a named doctor who is their contact. On admission your relative will be transferred to this practice and will meet the doctor at the earliest opportunity for a review.

How can you make a decision based on descriptions like this and a stack of photos? Get in touch with the team to arrange to meet them and see what they're like.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 31 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1150
  • Self-Funded Nursing Care: £1350 – £1350
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Nursing Care: £1350 – £1350

The only additional charges are for the hairdresser, chiropodist, newspapers and anything else residents ask for in addition to the normal provision of the home. Escorts to appointments can be provided at cost where staffing allows. If travelling to an appointment in our vehicle there will also be a charge for the driver.

These prices are only a guideline, please contact Eshcol House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Qumran Care

Person in charge

  • Amanda Clarke (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • We accept admissions from a variety of areas.
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • Visitors can visit at any time within reason.

Parking

  • Parking right outside, with additional parking in the Council car park just up the road.

Eshcol House Nursing Home Reviews (105)

Total of 105, showing 61-80
9.8

Eshcol House Nursing Home has a Review Score of 9.8 (9.786) out of 10, based on 43 reviews in the last 2 years. Over all time Eshcol House Nursing Home has 105 reviews.

Overall Experience

  • 94
  • 11
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Date Published

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Review from Karenza E (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came in for respite care and was there a number of weeks. The staff were extremely friendly and always helpful. My dad was always happy and content, every time we arrived there were always smiles and we felt at ease leaving him there. Thank you again.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for leaving your review. Your dad was great fun to chat with and it was good for some of our carers to be able to talk about the music that he and they enjoy so much. I'm pleased he's back and settled in his own home. Please give him our regards.

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Review from Nigel B (Son of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Eshcol House from hospital. Since she has been resident the staff have made every effort to find out about her as a person, her likes and dislikes and specific needs.
I have been very happy with the level of care provided. Staff have listened to my concerns and promptly put agreed
plans of action in place.
Communication is very good. Staff are always welcoming and make time to discuss my mother's progress.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for taking the time to leave us a review, we are very pleased that you are happy with your mother's care. We've been taking a close look at the rating system to try and bring our services up to a full five star standard. The manager, would be very interested in meeting with you to discuss aspects of your review and to get a fresh perspective on why some of the sections are lacking compared to others. If nothing else comes of it at least you will be able to put a face to the name behind the home's registration and hopefully get a lovely slice of cake out of it. No pressure though and from our point of view it would be an interesting exercise.

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Review from Carol S (Daughter-in-law of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law arrived at Eshcol House late February 2023. I was concerned that the move from the hospital to the home would upset her, but I was wrong, it's the best she's been in a long time, being well cared for, fed generous excellent meals, and able to sleep at night. We visit at various times
and the Eshcol is always clean and warm, and the staff are so friendly and a joy to be there and I'm sure that's how Mum feels too, as she's doing so well there. I even found out my hairdresser goes there too.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Carol, thank you so much for this lovely feedback. I remember going to visit your mother-in-law in hospital to do the assessment and she wanted to know if people would be kind to her. Imagine the worry of thinking people might not be kind to you in a nursing home! Here's to her continuing health, her continuing improved appetite and perhaps if she gets used to mobilising again she can come and enjoy some activities in the lounge.

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Review from Emma K (Daughter of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather arrived at Eshcol House Nursing Home in late January 2023. From the outset, both he and my mother have been shown nothing but kindness, care and compassion. You are never far away from a friendly face!
He has settled well and seems content and is clearly well cared for.
Thanks to all
the staff for your help and support. Making the decision to move to a care home was not necessarily easy but you have all been so incredibly helpful and supportive.
Would 100% recommend Eshcol House to anyone looking for excellent, friendly care in a beautiful, quiet setting.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Emma, thank you so much for your lovely review. You and your mum have been such frequent visitors and I know how much your dad appreciates seeing you so often. As for the staff, well, we enjoy the banter when you come in.

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Review from Christine C (Mother of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been in the care home since the end of January. She’s settled very well and gets on well with all the staff; they are very polite, helpful and very friendly. The home is very clean and tidy, and the food is lovely; she’s not had a bad meal since she’s been there. We cannot fault the
home at all. Any questions we’ve had, they have answered for us. I would definitely recommend this home.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Christine, thank you so much for taking the time and trouble to leave us this very kind review. I’m glad you both feel that your daughter’s needs are being met.

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Review from Iris S (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Eshcol House Nursing Home and he received excellent care. He was on end-of-life care and was well looked after. I also received a lot of support from all the staff. Excellent nursing home. Would highly recommend it.
Thank you all at Eshcol.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

You were such a dedicated and regular visitor to us that we feel we really got to know you well. I'm pleased that you feel your husband received good care and I think his stay here was enhanced by you and all the family coming in so often. Any time you are nearby please pop in and have a cuppa.

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Review from G J (Grandmother of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was a resident at Eschol Nursing Home and received excellent care. Would recommend.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

I'm so pleased that you felt that your brother-in-law received such good care. You as a family came in so often and I know it made a real difference to him feeling easier at being with us. All the very best to you and the rest of the family.

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Review from C M (Granddaughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad had great care during his time at Eschol. It was like a home away from home for his final few weeks. He was a bit nervous about going at the start but the staff really helped to settle him quickly. We had no worries about leaving him after our visits.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

I am so pleased that you feel your grandfather was well looked after here. You and the family were such regular visitors and were so bright and cheery that I know your visits must have improved the quality of his remaining life. Thank you for your kind words and I will share your review with the team.

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Review from Tania B (Friend of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the shining stars of Eshcol - they are so kind and caring - not just to the residents but also to the family and friends who visit. They quickly learnt our names and were so friendly and welcoming - even my dog was welcomed and made a fuss of!

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Your words are so lovely, Tania, and they got read out to everyone just now. It was a pleasure to meet you in that short and sad time of you coming in and out of our doors so often. Thanks again for the lovely cake, and all the very best to you.

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Review from D K (Brother of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was given full and compassionate care during her last weeks at Eshcol. The home is run by a warm and friendly team. They always make visitors feel welcome, and their professionalism is a credit to them.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for such kind words. The care and services we deliver as a team to our residents and families are extremely important to us. I will share your review with everyone.

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Review from J S (Sister of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very warm and friendly on every visit I have made from South Wales.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words. All the very best to you and the family..

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Review from R V (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service for my dad, friendly staff good food etc, the only downside would like to see my dad out of bed more. Dad seems happy there and seems to get on with the staff ok even though he can be fussy and frustrated due to his stroke, whenever I've been there the staff are patient and friendly
to him. He does enjoy a chat etc that's why it would be nice for him once in a while to maybe be taken downstairs to enjoy the view etc. The home also was very kind in offering a lift to my mum on Xmas which was greatly appreciated by myself and my sister even though she couldn't come.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for the kind words in your review which I will share with the team.

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Review from T C (Next of Kin) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful nursing home, lovely staff, very beautiful view from the home and bedroom. Overall, very special nursing home. Everything done to perfection in my opinion.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words. It's so hard when people we love and that we are close to become ill and we do our very best to care for our residents as if they were our own family.

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Review from Linda T (Niece of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt always said that if she ever had to go into a care home it had to be Eshcol. She arrived in early April 2022, after 7 weeks of hospitals and another care home, all under Covid regulations - with no visitors allowed. She had amazing sight for a 96-year-old and really appreciated her room with
a view of the sea, of Carne and the Nare; places with which she had been familiar as a child. I took photographs of all the pots of flowers to show her. Her room was clean and, she said, disinfected regularly. She was eating a more varied diet than she had at home. Sadly. with her increased frailty and loss of mobility, she had had enough of life and began to withdraw into herself. She died peacefully at the beginning of October. Everyone I met at Eshcol was friendly, caring and kind. Aunty was right to want to go there.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for your lovely words, Linda. Your aunt really did prefer her own company and was very content just to stay in her room. I reckon if I had a view like that I'd also be content to sit and gaze out and see the passing boats. Your aunt was a truly elegant lady and I know how much you miss her.

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Review from Philip John R (Civil Partner of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has needed care and support at Eschol for some years as her health has deteriorated and throughout that time the care she has received has been excellent. My experience of visiting has always been positive with all staff being friendly and professional.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words, Phil. We all look forward to seeing the dogs come in - you too. I know it's the highlight of your partner's week and I'm pleased that you feel we are meeting her needs so well. I will share your review with the team.

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Review from K A (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Eshcol House Nursing Home was our first choice when looking for somewhere right for our mother. The staff are friendly, helpful, warm and welcoming and always ready to answer any questions. Any problems were quickly resolved and our mother felt safe and secure knowing the staff were there whenever she
needed them. All the staff from junior to senior whatever their role within the home treated mum with respect and dignity and indeed humour. And I thank them all.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for taking the time to leave a review. We are so pleased that you felt your mother was so well looked after and we wish you and the family all the very best. Please give your mum our regards. She is such a creative and interesting woman; we talked knitting patterns and artists and I had to reluctantly drag myself back to work.

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Review from Alison C (Sister of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was given a place at Eshcol House Nursing Home in September 2021 and was there until he sadly passed away in May 2022. He had very special needs and was given the best care and attention possible, all the care staff were so lovely to him, nothing was too much trouble, and his family will
be forever grateful to you all. With kindest regards.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for your review. Your brother is remembered very fondly by all of us and I remember passing by his room, hearing a guitar being played; I knocked and went in and got treated to my own one-to-one concert. He was ever so good. But that was him - a good and kind and talented man.

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Review from C T (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was at Eschol House Nursing Home for several months as my aged mother couldn't cope at home on her own with his daily needs. The staff here were always very friendly to all our family visitors, while he was here he had his 90th birthday, the family were welcomed into the garden for a tea party
in the afternoon, the staff came around playing the guitar and singing "Happy Birthday" along with a birthday cake, what a surprise that was. Nothing was ever too much trouble for the staff on duty however busy they were, and this was made worse at times by Covid, if we phoned they would take the phone to my Dad in his room, we did get him his own mobile phone at one point, Christmas came, Mum was invited to lunch with them all, my Dad had a nice comfortable room with a fantastic sea view, he was, and we were all very well looked after, nothing was ever to much trouble, at my Dad's passing they gave us time to say our goodbyes, they were all very attentive, bless you all.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

It is so lovely to read your very kind words and we are all delighted that you felt your dad had such good care. All the very best to you and the family.

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Review from Angela F (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eshcol House Nursing Home is located in one of the most beautiful coastal villages on the Roseland Peninsula and this is what appealed to my father and mother, in the first instance! Pre-admission arrangements were thorough and well-communicated and they were both admitted together to a beautiful, freshly-decorated
room with breathtaking views overlooking Gerrans Bay! Unfortunately, their whole residential stay at Eshcol House (July 2020 to November 2021) was effected by Covid-19 restrictions but the whole staff team worked tirelessly to maintain as much normality within the daily routine as possible and I always felt that Mum and Dad received bespoke, personalised care that respected their dignity, met all their needs and made them and our family members feel very much part of the Eshcol family.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for such kind words, Angela. I remember on the days that my dog was at Eshcol she would make a beeline for your dad and his biscuit tin! It's such bad luck that your parents' stay was at the height of the epidemic as it did affect outings, visitors, and activities so very much. At least they had the best room in the place and, as you mentioned, you could just lose yourself looking out at that view all day. All the very best to you and the family.

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Review from Jill S (Wife of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Eshcol House for one week's respite at the beginning of July 2022. Following a fall and broken hip the previous Christmas, he had become completely bed-bound and unable to do very much for himself. He was very lucky that a lovely ground-floor room was available for him, overlooking
the sea, and he also had a subscription TV service so could watch his beloved golf. He was very happy there and couldn't praise the staff enough - always cheerful and friendly.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for taking the time to leave us a review. We'd sometimes sit in there and watch the golf with him during our breaks and he was good company. All the very best in the future to you and the family.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Eshcol House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Eshcol House Nursing Home is calculated as follows: ( (394 Excellents x 5) + (88 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 490 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eshcol House Nursing Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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