Review from Carole W (Wife of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience

Eshcol House has been my husband's home since November 2020. I visit him every week and am always greeted with a warm welcome and a smile. The staff look after all his needs very well indeed. He enjoys some of the activities that have been put on for the residents, especially the musical events. He

likes the food and I have eaten there myself and it is delicious. There have been a few management turnovers since his arrival, but the current manager is very good. All staff are approachable, very friendly and always make my visits enjoyable in sometimes heartbreaking circumstances.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for your review, Carole. We do understand how upsetting the visits can be and are happy that you find us supportive. Yes, our manager is now back firmly in the Eshcol saddle. In truth, she never left but was in the background for a while when two other managers came and went. She has been here for about 13 years and was always involved in the leadership of the home. I'm coming up to my ten-year Eshcol anniversary so that's a couple of us that have done our Eshcol time.

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Review from E D (Friend of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

Really friendly staff, who obviously care deeply for the residents in their care.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for taking the time to leave us this review.

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Review from Pete L (Son of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience

Eshcol staff are an incredibly friendly bunch and are always happy to help with any queries we may have relating to Dad's care. Everyone is very accommodating when it comes to arranging visits. The atmosphere's good and both staff and residents always seem to have smiles on their faces.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words, Pete, which I have shared with the team. It's always a pleasure to see your dad down in the lounge watching a movie with us and drinking a G&T (him, not us!). He's very good company and seems very much at home here.

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Review from Wallace V (Power of Attorney of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

My very dear friend went into Eshcol about 2 years ago; after a short stay in hospital he wasn't expected to survive for long being on palliative care but he surprised us all. I'm sure it's all down to the care and attention he received while being at the home. I did ask him what he thought about Ashcol,

he said with a smile, 'Incredible, the food's good and tasty with variation'. The home is situated overlooking Portscatho Bay, a very idyllic and beautiful place to recuperate. I would recommend the home to anyone. I wish the staff happy and healthy life in the future and carry on the fantastic work you're all doing. Regards to all.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much, Wally, for these lovely words. I've just read them out to the team and it's made us feel renewed pride in what we do. We all wish you the very best of health and may only good things happen.

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Review from Maureen A (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience

My father had 68 days of happiness with you! How we wish he'd lived longer!
Despite the shortness of his time with you, as a family we saw care done at a level we have never witnessed before. The deep care and attention to his needs were amazing, but you became outstandingly excellent in the way you

cared for my Mum and the rest of the family through the last few weeks of his life. I want to say that Eshcol talked about wanting my father to come and be part of their family, even before he arrived. They made that a living reality for us all. Eshcol is simply that - family. My father spent his last days with you and was happy, loved and cared for deeply, we honestly couldn't have asked for anything more. Thank you!

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Wow, Maureen, your kind words have really touched us. We too wish your dad had lived longer as he was so sweet to us all and a pleasure to look after. A truism about having a loved one in a care home is that we, the staff, end up getting to know visiting families almost as well as the resident themselves. We really got to know your mum very well and yes, she and you and your sister became part of the Eshcol family. When you and your mum were here recently with your very generous gifts I said to her please come and see us whenever you would like to. I'd like to reiterate that, it would be a pleasure to sit and have a cuppa and a chat with her.

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Review from Michael H (Brother-in-law of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience

I find the home to be outstanding. Whenever I ring it is never too much trouble to take the phone to my brother-in-law despite, I am sure, the staff being busy. Furthermore, the dietary considerations are excellent (my brother-in-law is vegetarian) and he really enjoys his meals. I should also like

to mention the cleanliness of the whole home which again is to a very high standard. Finally, I could not complete this brief review without mentioning the Clinical Assessor who is always helpful and positive and is a very good representative for Eshcol House Nursing Home.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much, Michael, for these lovely words which I have shared with the team. Our head housekeeper was standing beside me when I read out the review and she was especially proud that you'd mentioned the cleanliness of the home. There is a fantastic housekeeping team, in fact, all our team work to the highest standards throughout the home. On a personal level, my thanks to you for your kind words. I ignored the rolling eyes around me!

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Review from Hannah C (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience

My Mum has been at Eshcol for a number of years. The staff are all so lovely and caring, they have got to know Mum well and although so sad she is in a home I couldn't wish for her to be anywhere better. Always welcoming to us when visiting (even allowing us to bring our puppy - welcomed with doggy

biscuits!) And flexible on visiting times due to travel times for us. The home is fortunate to be in a beautiful location and Mum has an amazing sea view and is able to enjoy the coming and going of the boats out at sea.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

It's always a pleasure to welcome you and the human and furry gang, Hannah. We try and be as flexible as we can be regarding visitors and this only changed for a while due to Covid. Thank you for your kind words which I have shared with the team.

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Review from P C (Son-in-law of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience

Wonderfully genuine members of staff. Nothing was too much trouble for us as visitors and mum-in-law looked very well looked after. Thank you so much for the care and thoughtfulness towards mum. We will be forever in your debt as we can not be there as much as we would want to.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

That is so kind of you to leave this review for us. We have many visitors to the building and usually they leave and we can only assume that they are pleased with what they have seen and heard. For you to actually spend the time to have put this in print is a lovely thing and we are delighted that you found your mother-in-law to be on fine form.

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Review from Melissa E (Daughter of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience

I would like to say how amazing this place has been with caring for and managing my mum's complex needs. They have gone above and beyond and all staff encounters I have had have all been very positive with a friendly team. This place has been a blessing to myself and the family, can't thank them enough.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

We are all so pleased that you and the family feel we are meeting your mum's needs so well. Despite all her problems your mum is always so polite and grateful to us and really seems to benefit from the garden and sea views that her room has. Thank you so much for your review which I just read out to the team.

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Review from Valerie N (Friend of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience

My friend was received at Eshcoll earlier this month and given a really beautiful room - comfortable, airy, with a magnificent sea view. Although she was very agitated on arrival after a long ambulance journey from the hospital, the staff quickly settled her. The staff are so helpful, cheerful and caring,

quick to respond to requests and careful to explain any questions the residents may have. The food is excellent too, and I am very happy that my friend has been placed at Eshcol House.

Reply from Julie Kahn, Marketing at Eshcol House Nursing Home

Thank you so much for taking the time and trouble to leave this lovely review. Words like this lift us up on dull days. We also appreciate the frequency of you and the family visiting. You've become part of the Eshcol community.

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Review from Pauline F (Friend of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience

My neighbour was admitted to Eshcol as he was very ill in the hospital. During his stay, he was well looked after but sadly died after a few weeks. He was taken there for palliative care, and I think they were good. I went to visit him with his wife, and we could go in as often as we wanted. They were

all so lovely, and he seemed comfortable and pain-free. Thank you to the staff.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind words, Pauline. Giving someone a good death is very important to us and we pride ourself on our palliative care standards. I have shared your review with the team and it's given us a lift to our day.

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Review from Kerry K (Goddaughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience

I cannot rate Eshcol House Nursing Home highly enough. Their care and attention go the extra mile. My godmother, due to her mental state, was unsettled when she first arrived from upcountry, and the staff have done everything in their capability to welcome and settle her. All the staff, kitchen, carers

and all other persons who work within the home are always there, and very attentive to any needs or requests, and I would highly recommend this nursing home to anyone placing a loved one into care.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

I've just read your review out to the team, Kerry, and we are all beaming in unison. Thank you so much.

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Review from Shaun E (Son of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience

Excellent nurses, doctors, admin staff and health care personnel are always willing to help my mother and her needs. They are always on the phone keeping us up to date and giving the care our mother needs. Wonderful care home in a great location they even give Mother little treats such as days out and

haircuts which she likes. The staff there are so friendly and always willing to help visitors out. Whatever food Mother requests they always provide for her. It is always clean in the care home and the health care assistants and staff there are just amazing. The bonus is you can visit any time you want.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for such a lovely review, Shaun. We are so pleased that your mum has settled so well and she always has a smile for us all. I will share your review with the team and it makes us happy to know that you feel we are meeting her needs so well.

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Review from Iain M (Son of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience

Eschol House and all of the team have and continue to, operate with outstanding professionalism. We are always impressed by how genuine and caring everyone who works there is. On arrival, we are always welcomed with the warmest reception and always kept fully updated with any developments. Communications

are very frequent and consistent with exceptional high standards of care and consideration for our family member who is a resident. It is really remarkable that all of the staff are so diligent in the execution of their duties and they go to immeasurable lengths to ensure exceptional care. The team have always delivered to the highest standards and it is a pleasure to see such a fantastic system in operation particularly during the pandemic. It is a credit to them all for their outstanding performance. I would wholeheartedly recommend this care home and know from experience in the medical sector how special they are.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Iain, we were all so pleased and proud to read your comments. Our thanks for them. I can remember meeting your relative for the first time when I visited her in hospital and she then shared with me her initial worries about life in a care home. Those worries were soon put behind her and she continues to live happy times here.

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Review from K L (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

My father has been living at Eschol for a number of years now. He initially struggled to settle and we were given some good advice from the staff. When lockdown hit, the staff worked tirelessly to protect and support him, keeping him Covid free. I appreciate how hard they must have worked during that

time. He has settled so well. Staff are friendly and engaging and always make us feel welcome as visitors. Dad's room is cosy and comfortable. His view is amazing and he loves looking out over the ocean! We feel very fortunate.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you for such a nice review. It is so rewarding watching a new resident, initially reluctant, gradually settle in and begin to like us. I keep reminding him to come down to the lounge to enjoy a G&T and TV but his room is so nice I don't blame him for wanting to stay put.

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Review from J E (Regular Volunteer) published on 24 August 2022
Submitted via Website • Report

Overall Experience

Staff at Eschol are warm, welcoming, hospitable, collaborative, and responsive. When residents express a faith or would just like to talk with a minister, staff ensure that they are referred to me. I am grateful to the Eshcol team for their willingness to work with me to ensure that the residents receive

spiritual care when they request it. Staff always accommodate my visits and do all they can to facilitate anything that I might need to serve the residents. The confidentiality of the patients is treated with the utmost respect by all concerned. Eschol is an outward-looking nursing home, an important part of the local community. I am pleased to be included in communications and invited to any open events and meetings.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for these lovely words which I have just read out to the team. You've been part of Eshcol life for many years now and even when Covid regulations stopped access in person you maintained contact with some of our residents with your lovely cards and notes, always knowing exactly what to say to them. Eshcol loves the fact that it is considered part of the local community and may this connection thrive and prosper.

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Review from G P (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

The staff are always friendly and helpful. I am allowed to visit my dad whenever I like, provided it is prearranged, and we are left alone. If I need help, there is always someone willing to assist. Despite the high temperatures we have had over the last few weeks, the home is always comfortable. Dad

is happy, which makes me happy. He has a great view of the sea, which I know he likes.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for your kind review. I'm glad that you feel your dad is well looked after. The smile on his face when he sees you enter his room is like that credit card ad - priceless.

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Review from J G (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

Mum was admitted in December 2019 for respite care and didn’t recover her strength enough to return home before the Covid 19 lockdowns struck and her former care at home became impossible to organise. Despite all the challenges that followed, the care staff have maintained a lovely warm family environment

where they don't just care for Mum, they care about her too.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much for leaving these kind words which I will share with the team. The restrictions around Covid were a very difficult time for families and we know what a strain it has been on everyone with such limited contact. Thank you for all the understanding you have shown during those troubled times.

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Review from Janet G (Sister-in-law of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

I found a lovely clean home with very friendly staff and very helpful, all questions were answered. You could visit any time and always greeted when you walked through the door. I think it is a lovely home for my brother-in-law to stay in and he is very happy there.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

Thank you so much, Janet, for leaving such a kind review. Your brother-in-law has really come out of his shell lately, chattering away to us, and it's a pleasure to engage with him.

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Review from June S (Wife of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience

I have experienced nothing but a generous and kind attitude from all staff and management. I have been completely taken aback at how much effort goes into making my husband comfortable and safe. I cannot fault this home.

Reply from Julie Kahn, Clinical Assessor at Eshcol House Nursing Home

It is so lovely to read that we are doing everything so well. We do understand how difficult it is to hand over the care of our loved ones to a team of people, unknown at the time of entry. Care home selection is a bit of a gamble really, but here at Eshcol, we strive for the highest standards of care. Easy to type this, but it is something we all firmly believe in.

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Eshcol House Nursing Home

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