Eshcol House Nursing Home

Sue, thank you for your review. Your mother-in-law was a lovely lady and when she was able to be up sitting by the window it was great to see her joy at monitoring the outside world. With that room and its view of the street, the garden and the sea it was perfect for her and I'm sorry it wasn't for longer. it was a pleasure to get to know you all however briefly.

Thank you for your kind words, I'm delighted that you were pleased with your mum's care and obviously, being a medical person yourself, you understand what goes into running a nursing home. Regarding your point on activities, I cannot disagree and we have often discussed that more could be and will be done and plans are in progress. Your mum was asked on a few sunny occasions if she wanted to join people sitting outside chatting in the garden, also asked to participate in a karaoke session but she was happier sitting in the seaview lounge with other residents and enjoying the hustle and bustle of life on the ground floor. On one occasion she was persuaded to join a conga line down the corridor with members of staff and this made her laugh greatly which was a pleasure to see. A lot of things happen on a one-to-one basis in people's rooms but activities is indeed something we are looking to improve and hope to offer more variety in the future.

Thank you very much for your review and I am so happy that your mum had such a positive experience, Annmarie. We look forward to a return visit.

Thank you so much for your very kind words. It's never easy to see the people we love become so ill and between your frequent visits and a lot of time that we all spent with her, I hope we made this difficult situation more bearable for her. I'm just glad her cat was able to join her in the room and of course, is now living a good life with one of our carers. All the very best to you and the family.

Thank you for such lovely words. I've just read them out to the team and it just helps everyone feel that little bit better. His room has a lovely calm feel and come next Spring when the new plantings are established and garden furniture is in situ it will be a lovely space for the family to sit in and relax alongside your family member.

Thank you so much for your lovely review, we are pleased you feel we are meeting your husband's needs so well. It's so good when everything works out perfectly and with the special mood lamp and the ambient chill music his room is a real peaceful haven.

Thank you so much for your kind words. We're very proud that you considered the care we gave to your father exceptional. We would really like to meet with you to discuss the star ratings you gave us, as it is our aim to give a five-star service and we would like to have a chat to see how you feel we could improve our service. I really hope you get in touch with us to come in and share your views.

It's very kind of you to leave a review, as I do realise this is a very sad time for you all. Eshcol House rightly takes palliative care very seriously and will do whatever we can to support the family during this time. Please pass on our best regards to the rest of the family.

Thank you! This is July’s star review as it gives us an opportunity to look at our service from a different perspective. Changing the heights of the windows in some rooms has been explored. It is far more complicated than we thought! We do have challenges with increased personal devices, we’ll look into this.
Eshcol House has seven layers of fire safety: prevention, detection, early suppression, evacuation, compartmentation, structural safety and fire fighting. We have our own Consultant Fire Safety Officer and we also have external fire safety audits annually. Cornwall Fire Brigade have up to date blue prints of Eshcol House in case of emergency. A Cornwall Council Fire Safety Officer audited us in May of this year and said we were compliant. Every resident has a 'personal emergency evacuation plan'. Every floor has multiple fire exits. We have very specific strategies, which I would be very happy to discuss with you.

Hi Emma, thank you so much for such a smashing review. Your grandmother settled in right from the word go and I know how much she enjoys all the family visits. The Eshcol team also enjoy relatives coming in because we've always said we end up getting almost as close to the families as to the residents. See you soon.

Thank you so much for your review. We are always pleased to know that relatives feel we are meeting the needs of our residents. I will share your review with the team.

Thank you so much for leaving such a lovely review. I'm so glad that you found us warm, welcoming and well-run. It's refreshing for us to have a resident well enough to return home. Your dad is a delight (I know you know this, haha) and I do miss the chats he and I had. I will always remember him sitting in the lounge, armchair-conducting the violin concertos that I'd find for him on the internet. Please send him all our love.

Thank you so much for your feedback. I am delighted that you feel we are meeting your mum's needs so well. At Eshcol we end up getting almost as close to family members as to the resident themselves. You're very welcome to book in for lunch any time and we hope to see you again soon.

As you're in the business, and know how hard this work can be - and rewarding in equal measure - your review meant so very much to us. Thank you so much and we are delighted that you feel we are meeting your mum's needs so well.

Thank you for such a lovely review. Everyone should have a friend like you in their life as I remember your initial phone call which enabled us to pencil in a bed reservation at a very busy time for us. That meant that your friend was able to be admitted seamlessly following a quick assessment. As you know, we all became very fond of your friend; what a lady she was and her absence must have left a huge hole in all your lives.