Barchester Kernow House Care Home

Landlake Road, Launceston PL15 9HP
Review Us
9.9 76 Reviews
  • Barchester Kernow House Care Home, Launceston
Barchester Kernow House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities, dementia and Huntingdon's.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided by Barchester Kernow House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

Contact Barchester Kernow House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Kernow House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Leigh Stanley (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (85)

Visiting

  • Visiting at any time.

Parking

  • Kernow House has car parks situated at the front of the building

Barchester Kernow House Care Home Reviews (76)

9.9

Barchester Kernow House Care Home has a Review Score of 9.9 (9.870) out of 10, based on 29 reviews in the last 2 years.
Over all time Barchester Kernow House Care Home has 76 reviews.

Overall Experience
  • 60
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Date Published
  • 76
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  • 29
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Reviewer Connection to Barchester Kernow House Care Home
  • 22
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  • 8
  • 6
  • 5
  • 5
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Total of 76, showing 21-40
Review from D B (Friend of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only visited Barchester Kernow House Care Home on two occasions but both times, I was struck by the positive atmosphere created by the staff. What I saw of the home was absolutely spotless, residents clean and well-dressed. It felt as though the staff cared about the residents as individuals -as borne
out by low turnover of staff.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Such kind words, thank you so much. I will ensure this lovely review is passed on to the team here at Kernow House.
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Review from Val S (Sister of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident since January 2024. She has received excellent care since moving in. The staff go out of their way to meet her needs wherever possible. The accommodation is like home from home with good quality meals. All the staff have been welcoming and very happy to answer any questions
put to them.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you for this lovely feedback, Val. Our team are always so pleased to receive positive validation for the work they are doing.
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Review from Heather M (Sister of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always welcoming, caring and attentive to my brother's needs. He will not get out of bed so, unfortunately, misses out on a great offering of activities.
I am more than satisfied with his care at the home.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Hello Heather, thank you so much for your kind words. We always appreciate all feedback and will pass this on to the staff on the unit.
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Review from Robert L (Son of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Barchester Kernow House Care Home looked after our mum through a very tough time as Mum went through the late stages of dementia. They were always very caring and kind. Mum was always turned out very nicely when we visited. We were always kept up to date of any issues with Mum. She couldn't
have been cared for any better and we're very grateful to all the staff.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Many thanks for your kind words. We are so grateful for your feedback and will pass this on to the staff.
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Review from Carol P (Sister of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say how grateful I am to all the nurses/carers and staff in the Millaton unit. They are always very helpful/kind and extremely helpful when I telephone especially as due to distance and incapacity we find it quite difficult to get to see my brother, as my husband is nearly 80 he
finds driving long distances difficult and cannot cope driving in the dark any longer.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
We are so grateful also for this lovely feedback. Please do let us know if there is anything else we can offer to aid in your contact with your brother. Thank you.
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Review from Lynn R (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited Mum and would like to express how lovely she was. She was clean and tidy as was her room. She was positive about the staff and the food.
She was warm and chatty, it was such a joy to experience this as Mum has been unwell for such a long time.
I can only praise all the staff at Kernow House
for their input and skills in nursing my mum. Thank you.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
We are always so pleased to receive positive feedback Lynn. Thank you so much. The staff team looking after your dear mum will be thrilled to hear how happy you are with her care. Thanks again.
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Review from Nick M (Son of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very confident in the care and support that my father receives at the home.
I live a long distance from the home and am reliably kept informed of all matters concerning him.
He has just had his 100th birthday and I was touched and impressed by the way the staff helped celebrate the occasion.
The
staff couldn't be more friendly and helpful.
I am sure that the care he receives has been a major contribution to helping him achieve his 100th birthday.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you so much for this lovely review. We were so happy to help your father celebrate his special day, and very glad to welcome you all to celebrate with him.
We will share your kind words with…
read more
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Review from M G (Wife of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Barchester Kernow House Care Home highly enough. The staff are extremely caring and all seem to be happy in their workplace, there is always a good atmosphere and every single resident seems to be content. I believe the leadership comes from the top. The manager is a great manager.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you so much for this wonderful review. We are very lucky to have such fantastic staff and I am really pleased you feel reassured of the great care your loved one is receiving.
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Review from K M (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barchester Kernow House Care Home is a wonderful home for residents with challenging conditions.
Staff are so kind and patient and highly trained to deal with the complex needs of their residents. Nursing staff are well-organised and efficient and always take time to talk to family about any issues,
no matter how small.
Food is tasty and nutritious, three hot meals a day plus supper. Any residents that cannot feed themselves are patiently fed by staff. I'm delighted to say since Dad has arrived at Kernow House, after an extensive stay in hospital, he is now putting weight back on.
The entertainment ladies work tirelessly, organising suitable and interesting daily activities and trips out which I'm sure makes a huge impact on residents' happiness.
The management of the home are all extremely knowledgeable and kind and have helped us enormously as a family.
We are so grateful to all the staff at Kernow House and delighted that we found such a wonderful home for our dear dad.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you so much for this wonderful review, we are so pleased that you are all happy with the care here at Kernow House. It is an absolute pleasure to get to know you all and we are always here if…read more
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Review from Sarah B (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff, incredibly caring and supportive for my father. It's a huge relief to know he is safe and with people who treat him with the utmost respect and dignity. I can't speak more highly.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you hugely for this lovely review Sarah. I know the team will be so pleased to receive it.
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Review from J E (Nephew of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were well received and pleased to see how well our aunt is being cared for.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Many thanks for your kind words. We are all so happy that you feel your aunt is receiving great care. Please feel free to pop in anytime for a chat.
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Review from Anne-Marie T (Wife of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since being welcomed at the doors of the unit, my husband has started on a new journey in his life. He is now settled into his new life and is made to feel safe, secure, well-loved and cared for. This has given him a sense of purpose and feeling of self-worth. So for me, I know the right choice
was made for home. Can't ask for anything more.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you for this lovely review; we are very touched by your words and will share them with the team. It has been a pleasure getting to know you both.
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Review from Gillian S (Friend of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the seven years I have been visiting my best friend I have always been treated with respect and consideration by all staff past and present.
My friend has always been treated with care and dignity and over the years I have been encouraged to involve myself in some of her personal care eg: hairdressing.
I have always been kept informed of any changes to her care via her husband. I am very grateful to the staff for making my best friend as comfortable and content as she can be.
Reply from Sarah Sharland, Deputy Manager at Barchester Kernow House Care Home
Thank you so much for your lovely review, it is always lovely to see you and we will pass your kind words on to the unit.
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Review from K R (Sister of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt very welcomed on arrival by the receptionist and caring staff. The caring staff were super, offering drinks and even a bit of lunch as my sister was having hers. My sister has been to a lot of homes in care in he lifetime due to mental illness and I feel that she is well cared for here for her
high needs. She is more content here than anywhere she has been. We are so grateful, the lovely staff and home.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
What a fantastic review. We are really happy that you feel your sister is now in the right place to meet her needs. Thank you so much.
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Review from Sylvia F (Sister of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister's transition into Kernow House took place with genuine compassion from all the staff. I have nothing but the highest praise for their care and kindness shown. In fact, they all go 'that extra mile' in the commitment of the care to residents and their families. You could not wish for better
care that is provided for your loved ones at Kernow House. Safety and comfort are extremely shown in their 'home from home' environment, giving relatives peace of mind their loved ones are 100% happy. Also, the food and dietary requirements are truly amazing! Love to all.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you so much for this lovely review. We could not be happier that you feel this way about our home and staff. I will be sure to pass on your kind words to the team looking after your sister.
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Review from Wendy C (Wife of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Kernow House for approx 8 years. During that stressful time, the staff were incredible. They were kind, thoughtful and very helpful. There was plenty of activities and visits from singers etc and also he was out on the minibus to the coast on several occasions. I cannot praise the
care home enough and am very happy he was a resident here.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
We are all very proud of the care and support all our staff give to our wonderful residents. Thank you so much for your kind review.
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Review from Julie B (Daughter of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum continues to be superbly cared for at Kernow House, giving us great peace of mind as she’s peaceful and content. I can visit at any time, take my greyhound, for her to see and can stay as long as I want.
It’s so reassuring to have such kind caring thoughtful and empathetic people looking after
her, and I can’t commend them highly enough. Thank you all.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you for your very kind words, we always enjoy seeing you and your lovely dog! We will pass your compliment on to the unit staff; we always really appreciate your feedback.
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Review from M A (Wife of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is well looked after, the room he is in is bright and it’s always clean, he’s able to have photos and personal things to remind him of home. The staff are very friendly and when we visit they can’t do enough for us. If I’ve got any concerns they are sorted out quickly and most importantly
they keep me informed if my husband is unwell.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you for your kind words, we are so pleased that you are happy with the care here at Kernow House. It's always lovely to see you too.
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Review from Elizabeth S (Daughter of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has lived at Kernow for about 1.5 years. It is now his home. We both live in Canada and we cannot be there to take care of Dad, so we entrust the staff at Kernow to. He has some key members of staff that know him well and make sure his needs are being met on a daily basis. All staff there
communicate with us regularly and work with us to ensure Dad is properly taken care of. He's always well-fed, hydrated and clothed. They monitor his well-being and update us if anything changes. He buses on trips to his favourite places in Cornwall and they have a garden space to relax in.
Special thanks go to one member of staff in particular, who not only looks after Dad day to day but diligently helps Dad video call us every weekend. He is our dad's lifeline, and we couldn't be more grateful. When we visit every 6 months we are treated like family. We couldn't ask for better care.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you for your lovely compliment, we are so pleased that we can give you peace of mind while looking after Dad. He certainly does enjoy the activities and events on offer here! It is always lovely…read more
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Review from Jacqueline H (Wife of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank everyone at Kernow House enough. I always feel very welcome, and I take my dog in too, she’s made such a fuss of.
They are all so caring and if you have any problems they are always ready to help and sort anything out for you quickly and sufficiently, and can never do enough.
I wouldn’t
have my husband anywhere else, from the management to the carers they are all such wonderful people.
Reply from Leigh Stanley, General Manager at Barchester Kernow House Care Home
Thank you for your lovely words. we will share these with the unit. We love seeing you and your dog coming to visit, and really enjoy caring for your husband. We are so pleased that you are happy with…read more
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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Barchester Kernow House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Barchester Kernow House Care Home is calculated as follows: ( (292 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 332 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Kernow House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (90)

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Meet the Team (12)

Leigh

Leigh Stanley

Job Title: General Manager Joined: 2016

Welcome to Kernow House, my name is Leigh and I am the General Manager at the home.


I am a registered mental health nurse. Prior to becoming a nurse, I spent 13 years as a soldier in the British Army, serving in Iraq, Afghanistan and other overseas operations. I became interested in post-traumatic stress disorder and decided to train as a nurse. During this nurse training, I discovered a particular interest in working with dementia and decided to pursue a career in this.


As a Manager, I put my leadership skills to good use when managing the home. I ensure we deliver person-centred care in a therapeutic manner and share my knowledge with other staff, both within the home and with outside professionals.


I acknowledge that whilst residents are at the forefront of our home, it is important that staff are supported, so the care we deliver as a whole home is filled with passion and enthusiasm.

Sarah

Sarah Sharland

Job Title: Deputy Manager Joined: 2010

Sarah is an occupational therapist who has worked at Kernow House in that role for many years whilst supporting the management team. She supports a holistic approach to caring for residents at Kernow House, where a good quality of life filled with meaningful activities is important. Sarah works actively to encourage residents' independence.

Jo

Jo Balcombe

Job Title: Clinical lead Joined: 2017

Jo is a clinical lead on Millaton where she leads a team of nurses and carers. Jo is a general nurse as well as a mental health nurse. She has many years experience and a wide range of knowledge from her background working mainly in the community.

Ema

Ema Velniciuc

Job Title: Clinical Lead Joined: 2005

Ema is a general nurse and has worked at Kernow House for many years. While Ema has a lot of experience in general nursing, she also holds a master’s degree in psychology and has insight and understanding of, what it is like to live with mental health conditions. Ema leads a team of nurses and carers, who work with dedication and compassion to support residents and their families on St Pirans.

Rose

Rose Chapman

Job Title: Clinical Lead Joined: 2022

Rose is a Registered General Nurse working as a clinical lead at Petherwin. Rose has many years of experience caring for people living with dementia in care homes. The experience gained, means Rose has great empathy and works determinedly to make a difference for residents, so they can live the best possible life.

Richard

Richard Evans

Job Title: Resident Ambassador Joined: 2023

Richard represents residents at Kernow House. Richard says, he likes to make sure residents have enough to eat and drink and that everyone is well cared for. He takes part in resident meetings and talks to anyone who has any concerns. If anyone has anything they would like to talk to Richard about, he can be found quite easily and is always willing to listen and take any issues forward.

Jackie

Jackie Easton-Evans

Job Title: Occupational therapist Joined: 2022

Jackie supports residents to take part in meaningful occupations and enjoyable life activities.


She supports residents to maintain independence by accessing, adapting and providing suitable equipment and is proactive in her support of the life enrichment approach to caring for those who live at Kernow House.

Emma

Emma Duwell

Job Title: Administrator Joined: 2019

Emma is the administrator. She deals with enquiries, HR, invoicing, payroll, banking and logistics. Emma's door is always open for anyone who needs advice or support with anything concerning administration.

Bea

Bea Porup

Job Title: Activities coordinator Joined: 2009

Bea works in a small team with residents, relatives, all staff groups and the wider community. She ensures there is a vibrant environment with a varied weekly activity programme and organises celebrations of themed events. There is always something going on at Kernow House.

Rachel

Rachel Bateman

Job Title: Head Chef Joined: 2022

Rachel is our head chef and leads a team of chefs and kitchen assistants. She has lots of experience from her previous work cooking in cafes, restaurants, pubs and care homes. Rachel is very passionate about providing good home cooking and particularly enjoys baking. She has completed many training courses to learn a variety of catering skills and is able to provide nutritious meals for all dietary requirements.

Timothy

Timothy Willoughby

Job Title: Head of Maintenance Joined: 2024

Tim is head of maintenance at Kernow House. He has a good all-round knowledge of maintenance and DIY.


He likes to keep everything safe and fixed in a timely manner and he does this by working closely with colleagues and outside contractors.

Tracy

Tracy Cockwill

Job Title: Head of Housekeeping Joined: 2006

Tracy has worked at Kernow House for many years and she knows the home well. Tracy leads a team of housekeepers and laundry assistants and together, they ensure the home is clean and the laundry is washed and delivered to residents and the kitchens. Tracy is friendly and always includes residents in doing daily living tasks if they want to be involved and she is always ready with a friendly chat.

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