Barchester Kernow House, Launceston, Cornwall
Barchester Kernow House, Launceston, Cornwall
Barchester Kernow House, Launceston, Cornwall

Barchester Kernow House makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities, dementia and Huntingdon's.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Careen Harris (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 98 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease

Admission Information: Ages 20+.

Languages Spoken by Staff (other than English): Bulgarian, Polish, Russian, Tagalog

Single Rooms: 98

Rooms with ensuite WC: 84

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Kernow House is situated just off the A30, adjacent to Launceston Community hospital.

Parking:

kernow House has car parks situated at the front of the building

Latest Care Quality Commission* Report on Barchester Kernow House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 24 Aug 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

8 Barchester Kernow House has a Review Score of 8 (7.959)

The Review Score of 8 (maximum of 10) for Barchester Kernow House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Barchester Kernow House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.306 for Barchester Kernow House is calculated as follows: ( (15 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.306

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.653 Points relating to the number of positive Reviews for Barchester Kernow House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 19.6 positive Reviews (98 registered maximum number of service users ÷ 5). 3 Reviews ÷ 19.6 Target = 0.153

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Kernow House?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Kernow House

  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1

My wife has Huntington's Disease and after some years of increasingly frequent respite care, she has been resident in Upper Millaton, Kernow House, since February 2014.
I visit at least twice every week and frequently observe the team of Care Assistants looking after other residents and I have repeatedly been struck by the empathy and intuition which you can see them using to care for each individual resident.
We recently celebrated our 50th wedding anniversary and the team provided a special cake, a card and a special golden wedding photograph. On that morning (a Saturday) one of the carers came in on her day off (unpaid) to do my wife's hair in the way she likes it. While that was a special day, the care that the core team of carers provide is generally excellent and so important for patients with HD who are otherwise frequently misunderstood by staff who have little experience of this rare genetic condition.

How likely would you be to recommend Barchester Kernow House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I became a resident at this home on 30th May 2017. All the staff have been most friendly and helpful. They listen and help with anything they can.

The food served up is delicious and of such a high standard. The menu is carefully selected. I've thanked cooks for the excellence of their food.

It's a pleasure to be showered with help.

It's what a real home should be for us old folks. Simply great!

I myself am 83, with poor legs due to cellulitis.

How likely would you be to recommend Barchester Kernow House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Prior to June 1st staffing levels were very good, particularly the hostess role in the kitchen, serving meals and helping residents to eat and drink.
However that role has been discontinued, as have a few carer roles and the difference is quite noticeable, standards have fallen although the staff do their best.

How likely would you be to recommend Barchester Kernow House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Careen Harris, General Manager at Barchester Kernow House responded to this review on 06 Jul 2017:

Thank you for your review.

Following a review of the host and other roles, it was decided to discontinue the host for the following reasons: Many of our residents require support with eating and drinking to ensure the experience is both pleasurable and safe for them. The role of host was found to divorce the nutritional aspect of care delivery from the holistic clinical overview. In addition, our internal quality audits indicated that residents enjoyed meal times more in units where hosts were not deployed.

Staffing levels are flexed to meet the needs of the individuals we care for and the numbers of individuals we are caring for. This dynamic situation demands a flexible response and illustrates that needs are kept constantly under review. It is very unlikely, given the nature of what we do, that staffing levels/numbers would remain static.

I am sorry that you feel standards have dropped, however, please be reassured that our governance processes indicate there has been no significant weight loss recorded, or indeed other clinical indicators that would cause alarm.

We constantly review what we do and how we do it in order to achieve the best possible outcomes for the people who live with us, this has meant some roles have gone and new ones created.

As with all change, it can be uncomfortable at first as we transition into new, more effective ways of working.

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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