St Margaret's Nursing Home

My mother-in-law moved from our home to St Margaret's in September 2020 due to a high increase in her care needs.
The manager and staff at St Margaret’s were extremely responsive to my mother-in-law, who was highly demanding due to a long term high level of anxiety.
My mother-in-law was consistently very complimentary of the meals she received.
Despite her complete lack of mobility, they consistently supported her to join the other residents for social time together.
Whilst it has been a very difficult time due to the lockdown periods, the staff remained very supportive of our need to visit, and it was always heartening to hear my mom-in-law talking positively about the staff.

Sadly my mom-in-law suffered a stroke after Christmas, but again, the staff were excellent at keeping us updated relaying information and advice from the GP, and despite the Country being in full lockdown, they allowed us to visit whenever we wished, and COVID tested us to ensure it was safe for us to attend.

We were introduced to St Margaret’s in November 2014 when mum broke her foot. She suffers from paranoid schizophrenia, Rheumatoid Arthritis, Alzheimer’s, Parkinsonian syndrome, Reynauds, calcification on lungs and bronchiectasis.
We have cared full time for her since my dad died 11 years ago as we did my late brother. Both lived here with us.
Everything was wonderful until 8th December 2018, when I was told by nursing staff that they were ill-equipped and incapable of dealing with my mum's wandering and could no longer cope. Mum was moved into the room of a terminally ill man. It was safer for her apparently and he was moved elsewhere. I was mortified they did this to him.

Mum has absconded three times from the home, walking along a busy road. They have an open door policy which I didn’t understand and now they have informed me of this it is my responsibility if I permit her to attend daycare. To do this when my husband has had major back surgery and at Xmas (yes goodwill to all) is devastating.