Over all time North Hill Nursing Home has 1 review.
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Review from Christine L (Daughter of Resident) published on 2 March 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
My late father who sadly died this morning has been a resident of North Hill Nursing Home for several months.
During his stay, he was always treated with great care and dignity and shown much love and kindness by all staff members as though he was one of their own. He loved them and they loved him
and appeared content and happy whenever we saw him.
His highlights of each day were always the same and that was to hear the rattle of the food and drinks trolley as it made the rounds, several times a day because the food was always so good and he would tuck in with relish.
It was a great comfort to my siblings and I in knowing that our elderly father was in a safe, warm, happy and spotless environment whilst being so well cared for during the last few months of his life by all of the staff at North Hill Nursing Home.
Together we would not hesitate in recommending North Hill Nursing Home and sincerely thank you all for the kindness and respect that you constantly showed to our father.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
5 Nov 2025
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about North Hill Nursing Home
What types of Care is North Hill Nursing Home registered for?
Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does North Hill Nursing Home have?
There are 31 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at North Hill Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is North Hill Nursing Home to the centre of St Austell?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact North Hill Nursing Home to verify any information. View our terms and conditions. North Hill Nursing Home has an Basic Service - more info.