7 North Hill Park, St Austell PL25 4BJ
Owner: D Smith
Person in charge: David Smith (Owner/Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Old Age • Physical Disability
Single Rooms: 24
Shared Rooms: 2
Rooms with ensuite WC: 7
Weekly Charges Guide: Nursing Care Single £490 – £625 (These prices are only a guideline, please contact North Hill Nursing Home to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on North Hill Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
North Hill Nursing Home has a Review Score of 6.3 (6.340)
The Review Score of 6.3 (maximum of 10) for North Hill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for North Hill Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for North Hill Nursing Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.59 Points relating to the number of positive Reviews for North Hill Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179 , then divided by 2 = 0.090
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Christine L (Daughter of Resident) on Monday 27 February 2017. Relates to February 2017.
My late father who sadly died this morning has been a resident of North Hill Nursing Home for several months.
During his stay, he was always treated with great care and dignity and shown much love and kindness by all staff members as though he was one of their own. He loved them and they loved him and appeared content and happy whenever we saw him.
His highlights of each day were always the same and that was to hear the rattle of the food and drinks trolley as it made the rounds, several times a day because the food was always so good and he would tuck in with relish.
It was a great comfort to my siblings and I in knowing that our elderly father was in a safe, warm, happy and spotless environment whilst being so well cared for during the last few months of his life by all of the staff at North Hill Nursing Home.
Together we would not hesitate in recommending North Hill Nursing Home and sincerely thank you all for the kindness and respect that you constantly showed to our father.
How likely would you be to recommend North Hill Nursing Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
There are currently no awards/recognitions posted yet for North Hill Nursing Home
There are currently no Care Home Idol entrants who have performed at North Hill Nursing Home