What types of Care is Ponsandane Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ponsandane Care Home have?

There are 19 Single Rooms and 14 Couples/Companion Rooms.

What are the Facilities & Services at Ponsandane Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ponsandane Care Home to the centre of Penzance?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Ponsandane Care Home, Chyandour Terrace, Penzance, Cornwall TR18 3LT

Review from W C (Niece of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

I have always found all members of staff very considerate and helpful. The care is second to none. I must praise the carers who are very happy in their work. They do not stop.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

hank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review from David S (Son of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

Ponsandane house is a well kept home it's always looks clean and tidy as you enter. however the security could be better I could go anywhere in the building and not get stopped.
The staff are friendly but could wear name badges.
Residents are sometimes left in the lounge area with no staff checking

them as I've had to help Residents.
When doing personal care signs are on doors but sometimes not used
I've had to ask for different options on food.
The staff could be more attentive but would help if you needed it. it's just other things that need looking at.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for reaching out and sharing your concerns with us. We genuinely appreciate you taking the time to provide this feedback, as it is essential for us to review and improve our practices. We…read more

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Review from Penny M (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum was admitted for emergency respite due to my dad breaking his hip. We had previously been to sort out upcoming care for pre planned operation.
The whole experience from start to finish has been exceptional. The care staff, nurses and everyone working there has made the whole situation easier.

It was a home from home setting with the friendliest approachable staff in every role. So much care given!

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

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Review from Donna M (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

Oh my god, can't recommend Ponsandane enough. From beginning to end the care and treatment we received as a whole family no words can explain. If anyone is looking for a home for their loved ones then look no further than Ponsandane as everyone is amazing. The rooms are homely the food is brilliant

and the staff are amazing nothing was never too much trouble and always smiling and welcoming. Mum felt safe and happy which took a lot of stress off our shoulders during a traumatic time.

Reply from Kim Pankhurst, Head Of Operations at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback. Kim

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Review from Dot M (Sister of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

Delighted with the way my brother is treated. He seems happy/contented and is always treated with respect. Visiting only very infrequently due to the distance from our house to the care home. I can't answer all the questions. But what I have seen has been exemplary.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your kind review. We will share with the team. We appreciate your feedback.

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Review from T H (Friend of Resident) published on 21 May 2025 Submitted via Postal Card • Report

Overall Experience

The welcome upon entering your home is always so warm and friendly- every member of staff is a delight- the care and patience and support is outstanding and heartfelt, nothing is too much trouble. Every member of staff, always says hello and smiles.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your kind review. We will share with the team. We appreciate your feedback.

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Review from Martin G (Son of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

Ponsandane has an excellent atmosphere, a great nursing environment and positive and capable staff. We would highly recommend this to anyone needing nursing care in West Cornwall.

My 102 year old dad was admitted to Ponsandane care home in March 2025 following a short hospital stay after breaking

his hip in a fall. The hospital consultant recommended a nursing home as he decided not to get out of bed and did not want to recover.

First impressions were good, the home well managed and spotlessly clean. The transfer from hospital was seamless and undertaken with professional confidence and kindness.

Dad deteriorated in the first week. Nursing staff ensured that he was examined medically by a GP doctor who determined that end of life, palliative care was needed. All was managed in a sensitive and pragmatic way that enabled him to achieve the good death that he wanted. He was excellently cared for throughout his three week stay.

Thanks to all the staff at Ponsandane.

Reply from Kim Pankhurst, Managing Director at Ponsandane Care Home

Thank you and our condolences on the loss of your father. We will ensure that your kind words are passed on to the team at Ponsandane.

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Review from R H (Resident) assisted by family/friend published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are lovely and helpful. Food is really good most of the time.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from E S (Resident) assisted by family/friend published on 18 March 2025 Submitted via Postal Card • Report

Overall Experience

When I first came it was frightening but with everyone being so nice it started to feel like home. There is always someone to talk to and it has turned out to be a blessing and I am not on my own. The staff are good as gold and I enjoy the company. The staff feel more like family and the residents are

my friends.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from Kelvin C (Son of Resident) published on 19 February 2025 Submitted via Website • Report

Overall Experience

The success of a care home rests largely with the care staff and here the team is generally excellent.
It's an old building with its own challenges, but advantages too.
Having once been a grand hotel the public rooms are high and light, with wide circulation spaces. The bedrooms in the old part share

these advantages. The bathrooms don't reflect the price point - these are tired and need attention.
The open door policy, with any time visiting, is most welcome.
The only area of disappointment is the food. Residents should be offered a choice of excellent meals prepared on site. Mum's only consistent complaint is about mediocre meals that are not delivered hot. I have joined her for three meals, none of which I'd be happy paying for.
In summary: Excellent - staff, space. Needs work - Bathrooms, food.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team. We will be in contact to discuss your concerns regarding the food at Ponsandane.

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Review from A C (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report

Overall Experience

My Mother has been a resident at Ponsandane Care Home since March 2023. The staff are Kind, considerate and approachable.
The food is of a high standard and personal preferences are catered for as far as is possible. There are three large communal rooms for residents to use in addition to a big sunny

dining room. The garden provides areas for sitting out and holding barbeques and fetes in the summer.
There are lots of activities and entertainment for residents should they wish to join in.
Residents, relatives and visitors are always made to feel welcome.
The Home has a high standard of cleanliness and is warm and inviting.
Overall I am extremely satisfied with the care my Mum continues to receive at Ponsandane.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from B G (Son of Resident) published on 12 February 2025 Submitted via Website • Report

Overall Experience

Friendly staff. Clean and well maintained rooms and facilities. All in all a good care home. The food prepared for the residents is well balanced and nutritious. The outside environs are well kept for the residents. Overall there are no complaints.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from Nicola R (Daughter of Resident) published on 12 February 2025 Submitted via Website • Report

Overall Experience

My dad is very happy at the home. The staff are all friendly, polite and helpful. The food is lovely and they take note of dads likes and dislikes. Most of the staff are really nice and it's lovely they have a good range of activities.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from Frances L (Sister of Resident) published on 3 February 2025 Submitted via Website • Report

Overall Experience

I am delighted with the attitude of all the staff at Ponsandane to my sister. Everybody has been very caring and undemanding. They have all been sensitive to her and haven't pressured her to do anything she is not inclined to or doesn't wish to do. Always happy to engage and have a chat when she wants

to. The first room was a little small, but we were very thankful for it at such short notice. The room my sister is now in with new carpet is truly excellent. Many thanks to you all. P.S. Food and drink and activities not rated as my sister is not really experiencing these. Security is unobtrusive as this is an open-policy home. Value for money... yes all care is dear but this is a comfortable home in a stunning easy to reach location.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from Sandie S (Sister-in-law of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My sister-in-law resides at the home due to a stroke which has left her without the use of her right side and in a wheelchair and with dysphagia. The staff are so patient and kind with her. The home is warm and friendly. It is the best one we found for her.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from A L (Son of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

Ponsandane Care Home is doing a first class job of looking after my father. I live a long way from the home but I'm kept up to date with any issues and concerns. Well done Ponsondane very being proactive in my father's care.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from Teresa K (Wife of Resident) published on 21 January 2025 Submitted via Website • Report

Overall Experience

This is my first experience of residential care for my husband, I have found all the staff extremely helpful and understanding.
The staff have taken time to get to know my husband and given him encouragement to eat again after spending time in hospital.
The team have been very good reviewing his

health and taking prompt action when necessary.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from A R (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report

Overall Experience

My mother continues to thrive at Ponsandane Care Home after 21 months as a resident. The staff are efficient, kind and friendly, the food is reported to be very good and the premises are always warm, clean and tidy. There are plenty of activities for any residents that wish to participate. The communal

areas are spacious and light and, in the summer, there is an easily accessible garden.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

Facilities
Care / Support
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Food & Drink
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Review from L H (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report

Overall Experience

My father has been a resident since June 2024.
Firstly, to enter the home is very easy, no waiting around outside to be let in. I always feel very welcome, the atmosphere has a good vibe, plenty of staff around.
I can freely roam, to go upstairs to his room or the various day rooms downstairs, to

see him.
There are a lot of activities organised which are advertised very clearly on a board as you enter, where the residents may or may not join at their choice.
The quality of care I have seen so far is what one would expect and the residents deserve.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from A R (Daughter of Resident) published on 7 June 2024 Submitted via Website • Report

Overall Experience

My mother has improved beyond recognition since she has been a resident at Ponsandane (just over a year). I last saw her at the end of April as, unlike the rest of the family, I do not live locally. The home is clean and the food is good (cooked on the premises). The staff are kind and caring and there

are plenty of activities.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.