Ponsandane Care Home

A wonderful welcome from all the staff. Everyone at Ponsandane is so friendly and are always smiling, it really makes such a difference. The care he is amazing - nothing is too much, and everything is done with such care and love. My friend is treated with dignity and patience. The staff are such a wonderful team.

My mum has been at Ponsandane since March 2023. She had been living alone (at almost 91) and was not in a good place when she was admitted with none of the family expecting to see much improvement. I'm happy to say that she has thrived at Ponsandane and made a spectacular come-back that surprised us all. I believe this is due to the care and attention she has received and continues to receive, from Day 1. The staff are kind and caring, the facilities are warm and clean. My mum always has clean clothes and we have never noted any personal hygiene issues. The food is (according to mum) very good. The home itself is bright, spacious and cheerful and there is a lovely garden that the most able residents can use during the summer months. There are plenty of activities organised for those who wish to take part, but there is no pressure to do so.

The food is good and the head chef makes a real effort to cater for the needs and preferences of all residents.

One thing that concerns the family is that when my relative asks for morning coffee they do not always receive their drink, despite having sometimes asked 2 or 3 times. There have been a couple of occasions where a family member who's visiting later has had to go make it.

I cannot speak highly enough of all the staff. When you walk through the door the place feels like a real home from home. Everybody is very friendly and they go out of their way to help you.

I would not hesitate to recommend Ponsandane to anyone.

My sister in law was a resident for 2 years. A stroke victim who had lost the use of her right side and confined to a wheelchair. To add to that she had aphasia so putting a sentence together was impossible for her. The carers at Ponsandane were kind, caring and endlessly patient with her. Her brother and I are eternally grateful to every member of the team from clinical care, personal care, the cleanliness of the home and the wonderful kitchen staff.

It feels homely at Ponsandane and can only thank the staff for all they do.

The staff very excellent. They cared for dad he was always clean and tidy. His room was always clean. The whole of the home was constantly being cleaned and maintained. If there was an issue it was dealt with straight away. Would fully recommend this care home.

Thank you Ponsandane.

I'am very grateful for the care they are providing, as it must be challenging at times.

My father was a fiercely independent man. However in Sept 2025 he told everyone that remaining in his flat, even with significant support was no longer sustainable. We found a space for him at Ponsandane. The review and assessment process felt seamless. The clinical lead - Beth visited dad and confirming that they could cater for his needs. The administration progressed well despite much of it being done at a significant distance. There are a few hurdles to address all of which was sorted out quite easily. Hilary was very efficient. When dad arrived into the home he was ushered into the dining room for a good meal. This allowed time for my wife to set up his room with his property so that he would feel at home. Once in the home he was very supported by Hilary and Beth. ALL the staff were active is supporting him. He was very happy well cared for and accepting of the help he was offered. He took part in the events run in the home. His last days were happy, safe, calm and relaxed.

Our family have been so impressed with the care our father has received in Ponsandane. They have open visiting, the food is good and plentiful, and there is a cafe area where you can have a hot drink with your loved one. The communication and care are outstanding. The activities coordinator has gone out of her way to help him settle in and involve him in activities. They have taken him to the pub. He is a smoker, and this is facilitated by allowing him outside to smoke. The building is a bit shabby (currently being done up) and we wish our Dad had a room large enough to allow us to sit down when visiting him (on the waiting list for a bigger room), but those are small and unimportant things compared to the brilliant care. Proof of that is how much better physically he is now he is there, compared to how unwell he was at home and in hospital. He had multiple physical issues and they have improved every one. We all think that if ever we need care, we would be very happy in Ponsandan

I have always found all members of staff very considerate and helpful. The care is second to none. I must praise the carers who are very happy in their work. They do not stop.

The staff could be more attentive but would help if you needed it. it's just other things that need looking at.

The whole experience from start to finish has been exceptional. The care staff, nurses and everyone working there has made the whole situation easier. It was a home from home setting with the friendliest approachable staff in every role. So much care given!

Oh my god, can't recommend Ponsandane enough. From beginning to end the care and treatment we received as a whole family no words can explain. If anyone is looking for a home for their loved ones then look no further than Ponsandane as everyone is amazing. The rooms are homely the food is brilliant and the staff are amazing nothing was never too much trouble and always smiling and welcoming. Mum felt safe and happy which took a lot of stress off our shoulders during a traumatic time.

Delighted with the way my brother is treated. He seems happy/contented and is always treated with respect. Visiting only very infrequently due to the distance from our house to the care home. I can't answer all the questions. But what I have seen has been exemplary.

Ponsandane has an excellent atmosphere, a great nursing environment and positive and capable staff. We would highly recommend this to anyone needing nursing care in West Cornwall.

My 102 year old dad was admitted to Ponsandane care home in March 2025 following a short hospital stay after breaking his hip in a fall. The hospital consultant recommended a nursing home as he decided not to get out of bed and did not want to recover.

First impressions were good, the home well managed and spotlessly clean. The transfer from hospital was seamless and undertaken with professional confidence and kindness.

Dad deteriorated in the first week. Nursing staff ensured that he was examined medically by a GP doctor who determined that end of life, palliative care was needed. All was managed in a sensitive and pragmatic way that enabled him to achieve the good death that he wanted. He was excellently cared for throughout his three week stay.

Thanks to all the staff at Ponsandane.

All the staff are lovely and helpful. Food is really good most of the time.

When I first came it was frightening but with everyone being so nice it started to feel like home. There is always someone to talk to and it has turned out to be a blessing and I am not on my own. The staff are good as gold and I enjoy the company. The staff feel more like family and the residents are my friends.

In summary: Excellent - staff, space. Needs work - Bathrooms, food.