Search...

Ponsandane Care Home

Chyandour Terrace, Penzance, Cornwall TR18 3LT
Ponsandane Care Home Logo
Jobs
Ponsandane Care Home logo
always clean, pleasant smelling and it has an atmosphere of care, kindness and friendlinessVal B(Daughter of Resident/Service User)
Ponsandane Care Home, Penzance
My husband is comfortable and well looked after.Sara G(Wife of Resident/Service User)
Ponsandane Care Home, Penzance
Ponsandane Care Home, Penzance

Ponsandane is an elegant Georgian house situated close to the centre of Penzance in west Cornwall, with stunning views across Mount’s Bay towards St Michael’s Mount. Set in its own beautifully landscaped gardens, the home provides high quality residential, respite and nursing care for older people.

The town of Penzance is easily accessible from the home by bus or car and is the most south-westerly town in Cornwall and Britain. It...  

Care Provided by Ponsandane Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600
Nursing CareFrom £1,600From £1,600
Nursing Dementia CareFrom £1,600From £1,600

Services/Items excluded from Fees

The Fees stated in the Admission Form exclude the following services/items:

• Hairdressing*
• Chiropody*
• Taxis and personal transport
• Laundering of clothing requiring dry cleaning or hand washing
• Personal newspapers and periodicals
• Dental treatment*
• Optical requirements*
• Toiletries, including razors, and cosmetics
• Physiotherapy
• Staff escorts
• Alcohol for personal use
• Replacement batteries and repairs to personal property;
• Clothing (including shoes, slippers, nightwear, and underwear);
• Private health services;
• Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
• Maintenance of personal effects;
• Luxury items;
• Continence support and products;
• Radio or private telephone in the Resident’s room;
• Holidays and outings involving transport;
• Occasional shopping (such as Christmas and birthdays) and postage;
• Special social events such as private parties and shows; and

• Any other service not stated in the provisions listed above as included in the Fees.

*External services

Contact Ponsandane Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hilary Hasson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (14)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • They welcome all to visit throughout the day.

Parking

  • On arrival you will find there is plenty space to accommodate your vehicle.

Ponsandane Care Home Reviews (62)

Submit a Review
9.7

Ponsandane Care Home has a Review Score of 9.7 (9.716) out of 10, based on 26 reviews in the last 2 years. Over all time Ponsandane Care Home has 62 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ponsandane Care Home
Loading...
Showing 62 reviews matching selected criteria
Review from T H (Friend of Resident) published on 14 April 2026 Submitted via Postal Card
Overall Experience

A wonderful welcome from all the staff. Everyone at Ponsandane is so friendly and are always smiling, it really makes such a difference. The care he is amazing - nothing is too much, and everything is done with such care and love. My friend is treated with dignity and patience. The staff are such a wonderful team.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from A R (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

My mum has been at Ponsandane since March 2023. She had been living alone (at almost 91) and was not in a good place when she was admitted with none of the family expecting to see much improvement. I'm happy to say that she has thrived at Ponsandane and made a spectacular come-back that surprised us all. I believe this is due to the care and attention she has received and continues to receive, from Day 1. The staff are kind and caring, the facilities are warm and clean. My mum always has clean clothes and we have never noted any personal hygiene issues. The food is (according to mum) very good. The home itself is bright, spacious and cheerful and there is a lovely garden that the most able residents can use during the summer months. There are plenty of activities organised for those who wish to take part, but there is no pressure to do so.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda S (Daughter of Resident) published on 27 January 2026 Submitted via Website
Overall Experience
The care home has an open-house policy, which means family can visit at any time & the staff are always friendly and welcoming.
The rooms are on the smaller side, but when several family members are visiting we are able to sit together in the Peacock Lounge, which is a comfortable space and has a hot drinks machine available.
The home offers a good variety of activities during the week which help keep residents engaged. They also have a minibus and regularly take residents out on trips.

The food is good and the head chef makes a real effort to cater for the needs and preferences of all residents.

One thing that concerns the family is that when my relative asks for morning coffee they do not always receive their drink, despite having sometimes asked 2 or 3 times. There have been a couple of occasions where a family member who's visiting later has had to go make it.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your wonderful feedback, we're so pleased you appreciate our open-house policy, friendly staff, comfortable Peacock Lounge, varied activities, outings and tailored food.

We take your concern about morning coffee very seriously and sincerely apologise that requests have not always been met. I have fed this back to the Home Manager

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Alison R (Daughter of Resident) published on 23 January 2026 Submitted via Website
Overall Experience
Mum has had many visits to Ponsandane for respite.

I cannot speak highly enough of all the staff. When you walk through the door the place feels like a real home from home. Everybody is very friendly and they go out of their way to help you.

The home is spotless and they are constantly cleaning the place so that it always smells fresh.
The food is good and mum's diet is extremely well catered for.
The nursing care is very kind and professional.

I would not hesitate to recommend Ponsandane to anyone.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandie S (Sister of Resident) published on 23 January 2026 Submitted via Website
Overall Experience

My sister in law was a resident for 2 years. A stroke victim who had lost the use of her right side and confined to a wheelchair. To add to that she had aphasia so putting a sentence together was impossible for her. The carers at Ponsandane were kind, caring and endlessly patient with her. Her brother and I are eternally grateful to every member of the team from clinical care, personal care, the cleanliness of the home and the wonderful kitchen staff.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicola R (Daughter of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
Ponsandane Care Home is a lovely home with a warm and happy atmosphere.
All the staff are kind, caring and considerate and work very hard.
Most of the meals are delicious and sometimes my dad has second helpings.
Some of the residents went out for a trip to Mousehole to see the Christmas lights which I know my dad enjoyed going out too very much.
The staff let us put up balloons and banners for dads birthday and we had a little family get together which was so lovely to all be part of together.

It feels homely at Ponsandane and can only thank the staff for all they do.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rachel D (Daughter of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
Dad spent his last few weeks of life at Ponsandane.

The staff very excellent. They cared for dad he was always clean and tidy. His room was always clean. The whole of the home was constantly being cleaned and maintained. If there was an issue it was dealt with straight away. Would fully recommend this care home.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Samantha B (Daughter of Resident) published on 15 January 2026 Submitted via Website
Overall Experience
Last year, my beloved, independent mum had a fall which led to hospital admission and then a series of serious, persistent bouts of pneumonia. We were very worried we would lose her but in August we were told she had to leave hospital and we had to find a care home for her. From the start, Hilary and everyone at Ponsandane were extremely helpful - always polite, kind and understanding. I had never imagined my mum would be able to settle in a care home but within a very short time she was settled and happy - much to all our amazement! She speaks so highly of the staff and every aspect of her care. Her room is lovely, full of all her bits and pieces and always very clean as is my mum, who always looks immaculate tucked up in her comfortable bed.
Mum recently celebrated her 90th birthday and Ponsandane laid on the most wonderful afternoon tea for her, family and friends. The room was beautifully decorated and everything had been prepared with such care and attention.

Thank you Ponsandane.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from B L (Granddaughter of Resident) published on 14 January 2026 Submitted via Website
Overall Experience
I have found all of the staff to be very caring, polite and nothing is too much trouble.
They have kept me well informed with my Nans care.

I'am very grateful for the care they are providing, as it must be challenging at times.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Son of Resident) published on 6 January 2026 Submitted via Website
Overall Experience

My father was a fiercely independent man. However in Sept 2025 he told everyone that remaining in his flat, even with significant support was no longer sustainable. We found a space for him at Ponsandane. The review and assessment process felt seamless. The clinical lead - Beth visited dad and confirming that they could cater for his needs. The administration progressed well despite much of it being done at a significant distance. There are a few hurdles to address all of which was sorted out quite easily. Hilary was very efficient. When dad arrived into the home he was ushered into the dining room for a good meal. This allowed time for my wife to set up his room with his property so that he would feel at home. Once in the home he was very supported by Hilary and Beth. ALL the staff were active is supporting him. He was very happy well cared for and accepting of the help he was offered. He took part in the events run in the home. His last days were happy, safe, calm and relaxed.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vicky B (Daughter of Resident) published on 20 November 2025 Submitted via Website
Overall Experience

Our family have been so impressed with the care our father has received in Ponsandane. They have open visiting, the food is good and plentiful, and there is a cafe area where you can have a hot drink with your loved one. The communication and care are outstanding. The activities coordinator has gone out of her way to help him settle in and involve him in activities. They have taken him to the pub. He is a smoker, and this is facilitated by allowing him outside to smoke. The building is a bit shabby (currently being done up) and we wish our Dad had a room large enough to allow us to sit down when visiting him (on the waiting list for a bigger room), but those are small and unimportant things compared to the brilliant care. Proof of that is how much better physically he is now he is there, compared to how unwell he was at home and in hospital. He had multiple physical issues and they have improved every one. We all think that if ever we need care, we would be very happy in Ponsandan

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from W C (Niece of Resident) published on 21 October 2025 Submitted via Postal Card
Overall Experience

I have always found all members of staff very considerate and helpful. The care is second to none. I must praise the carers who are very happy in their work. They do not stop.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

hank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David S (Son of Resident) published on 21 October 2025 Submitted via Website
Overall Experience
Ponsandane house is a well kept home it's always looks clean and tidy as you enter. however the security could be better I could go anywhere in the building and not get stopped.
The staff are friendly but could wear name badges.
Residents are sometimes left in the lounge area with no staff checking them as I've had to help Residents.
When doing personal care signs are on doors but sometimes not used
I've had to ask for different options on food.

The staff could be more attentive but would help if you needed it. it's just other things that need looking at.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for reaching out and sharing your concerns with us. We genuinely appreciate you taking the time to provide this feedback, as it is essential for us to review and improve our practices. We are already feeding this information directly to the relevant team members for immediate review....  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Penny M (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card
Overall Experience
My mum was admitted for emergency respite due to my dad breaking his hip. We had previously been to sort out upcoming care for pre planned operation.

The whole experience from start to finish has been exceptional. The care staff, nurses and everyone working there has made the whole situation easier. It was a home from home setting with the friendliest approachable staff in every role. So much care given!

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Donna M (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card
Overall Experience

Oh my god, can't recommend Ponsandane enough. From beginning to end the care and treatment we received as a whole family no words can explain. If anyone is looking for a home for their loved ones then look no further than Ponsandane as everyone is amazing. The rooms are homely the food is brilliant and the staff are amazing nothing was never too much trouble and always smiling and welcoming. Mum felt safe and happy which took a lot of stress off our shoulders during a traumatic time.

Reply from Kim Pankhurst, Head Of Operations at Ponsandane Care Home

Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback. Kim

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dot M (Sister of Resident) published on 9 June 2025 Submitted via Postal Card
Overall Experience

Delighted with the way my brother is treated. He seems happy/contented and is always treated with respect. Visiting only very infrequently due to the distance from our house to the care home. I can't answer all the questions. But what I have seen has been exemplary.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your kind review. We will share with the team. We appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Martin G (Son of Resident) published on 9 May 2025 Submitted via Website
Overall Experience

Ponsandane has an excellent atmosphere, a great nursing environment and positive and capable staff. We would highly recommend this to anyone needing nursing care in West Cornwall.

My 102 year old dad was admitted to Ponsandane care home in March 2025 following a short hospital stay after breaking his hip in a fall. The hospital consultant recommended a nursing home as he decided not to get out of bed and did not want to recover.

First impressions were good, the home well managed and spotlessly clean. The transfer from hospital was seamless and undertaken with professional confidence and kindness.

Dad deteriorated in the first week. Nursing staff ensured that he was examined medically by a GP doctor who determined that end of life, palliative care was needed. All was managed in a sensitive and pragmatic way that enabled him to achieve the good death that he wanted. He was excellently cared for throughout his three week stay.

Thanks to all the staff at Ponsandane.

Reply from Kim Pankhurst, Managing Director at Ponsandane Care Home

Thank you and our condolences on the loss of your father. We will ensure that your kind words are passed on to the team at Ponsandane.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from R H (Resident / Service User) published on 7 April 2025 Submitted via Postal Card
Overall Experience

All the staff are lovely and helpful. Food is really good most of the time.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E S (Resident / Service User) published on 18 March 2025 Submitted via Postal Card
Overall Experience

When I first came it was frightening but with everyone being so nice it started to feel like home. There is always someone to talk to and it has turned out to be a blessing and I am not on my own. The staff are good as gold and I enjoy the company. The staff feel more like family and the residents are my friends.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kelvin C (Son of Resident) published on 19 February 2025 Submitted via Website
Overall Experience
The success of a care home rests largely with the care staff and here the team is generally excellent.
It's an old building with its own challenges, but advantages too.
Having once been a grand hotel the public rooms are high and light, with wide circulation spaces. The bedrooms in the old part share these advantages. The bathrooms don't reflect the price point - these are tired and need attention.
The open door policy, with any time visiting, is most welcome.
The only area of disappointment is the food. Residents should be offered a choice of excellent meals prepared on site. Mum's only consistent complaint is about mediocre meals that are not delivered hot. I have joined her for three meals, none of which I'd be happy paying for.

In summary: Excellent - staff, space. Needs work - Bathrooms, food.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team. We will be in contact to discuss your concerns regarding the food at Ponsandane.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 06 Nov 2024

    Our Ponsandane Care Home, in Penzance, had a lovely day dressing up for residents and residents enjoyed decorating some Halloween themed cupcakes ?? ??? ??

  • 06 Nov 2024

    Our Ponsandane Care Home, in Penzance, had a lovely day dressing up for residents and residents enjoyed decorating some Halloween themed cupcakes ?? ??? ??

Upcoming Events

There are no upcoming events for Ponsandane Care Home.

Awards / Recognitions (9)

  • 26 Nov 2022Recipient: Swallowcourt Ltd
  • 26 Nov 2022Recipient: Swallowcourt Ltd
  • 20 Aug 2021Recipient: Swallowcourt Ltd

Accreditations

There are no accreditations posted yet for Ponsandane Care Home.

Meet the Team (1)

Hilary Hasson
Hilary HassonJob Title:Home ManagerJoined: 2025
I am the new manager for Ponsandane care home.

I am an experienced home manager an most recently headed up the nursing services at a Hospice in Devon.

Frequently Asked Questions about Ponsandane Care Home

What types of Care is Ponsandane Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ponsandane Care Home have?

There are 19 Single Rooms and 14 Couples/Companion Rooms.

What are the Facilities & Services at Ponsandane Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Ponsandane Care Home to the centre of Penzance?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponsandane Care Home to verify any information. View our terms and conditions. Ponsandane Care Home has an Enhanced Service -more info.