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Ponsandane Care Home

Chyandour Terrace, Penzance, Cornwall TR18 3LT
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always clean, pleasant smelling and it has an atmosphere of care, kindness and friendlinessVal B(Daughter of Resident/Service User)
Ponsandane Care Home, Penzance
My husband is comfortable and well looked after.Sara G(Wife of Resident/Service User)
Ponsandane Care Home, Penzance
Ponsandane Care Home, Penzance

Ponsandane is an elegant Georgian house situated close to the centre of Penzance in west Cornwall, with stunning views across Mount’s Bay towards St Michael’s Mount. Set in its own beautifully landscaped gardens, the home provides high quality residential, respite and nursing care for older people.

The town of Penzance is easily accessible from the home by bus or car and is the most south-westerly town in Cornwall and Britain. It...  

Care Provided by Ponsandane Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600
Nursing CareFrom £1,600From £1,600
Nursing Dementia CareFrom £1,600From £1,600

Services/Items excluded from Fees

The Fees stated in the Admission Form exclude the following services/items:

• Hairdressing*
• Chiropody*
• Taxis and personal transport
• Laundering of clothing requiring dry cleaning or hand washing
• Personal newspapers and periodicals
• Dental treatment*
• Optical requirements*
• Toiletries, including razors, and cosmetics
• Physiotherapy
• Staff escorts
• Alcohol for personal use
• Replacement batteries and repairs to personal property;
• Clothing (including shoes, slippers, nightwear, and underwear);
• Private health services;
• Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
• Maintenance of personal effects;
• Luxury items;
• Continence support and products;
• Radio or private telephone in the Resident’s room;
• Holidays and outings involving transport;
• Occasional shopping (such as Christmas and birthdays) and postage;
• Special social events such as private parties and shows; and

• Any other service not stated in the provisions listed above as included in the Fees.

*External services

Contact Ponsandane Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hilary Hasson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (14)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • They welcome all to visit throughout the day.

Parking

  • On arrival you will find there is plenty space to accommodate your vehicle.

Ponsandane Care Home Reviews (62)

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9.7

Ponsandane Care Home has a Review Score of 9.7 (9.716) out of 10, based on 26 reviews in the last 2 years. Over all time Ponsandane Care Home has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from A C (Daughter of Resident) published on 13 February 2025 Submitted via Website
Overall Experience
My Mother has been a resident at Ponsandane Care Home since March 2023. The staff are Kind, considerate and approachable.
The food is of a high standard and personal preferences are catered for as far as is possible. There are three large communal rooms for residents to use in addition to a big sunny dining room. The garden provides areas for sitting out and holding barbeques and fetes in the summer.
There are lots of activities and entertainment for residents should they wish to join in.
Residents, relatives and visitors are always made to feel welcome.
The Home has a high standard of cleanliness and is warm and inviting.

Overall I am extremely satisfied with the care my Mum continues to receive at Ponsandane.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from B G (Son of Resident) published on 12 February 2025 Submitted via Website
Overall Experience

Friendly staff. Clean and well maintained rooms and facilities. All in all a good care home. The food prepared for the residents is well balanced and nutritious. The outside environs are well kept for the residents. Overall there are no complaints.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from Frances L (Sister of Resident) published on 3 February 2025 Submitted via Website
Overall Experience

I am delighted with the attitude of all the staff at Ponsandane to my sister. Everybody has been very caring and undemanding. They have all been sensitive to her and haven't pressured her to do anything she is not inclined to or doesn't wish to do. Always happy to engage and have a chat when she wants to. The first room was a little small, but we were very thankful for it at such short notice. The room my sister is now in with new carpet is truly excellent. Many thanks to you all. P.S. Food and drink and activities not rated as my sister is not really experiencing these. Security is unobtrusive as this is an open-policy home. Value for money... yes all care is dear but this is a comfortable home in a stunning easy to reach location.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from A L (Son of Resident) published on 22 January 2025 Submitted via Website
Overall Experience

Ponsandane Care Home is doing a first class job of looking after my father. I live a long way from the home but I'm kept up to date with any issues and concerns. Well done Ponsondane very being proactive in my father's care.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from Teresa K (Wife of Resident) published on 21 January 2025 Submitted via Website
Overall Experience
This is my first experience of residential care for my husband, I have found all the staff extremely helpful and understanding.
The staff have taken time to get to know my husband and given him encouragement to eat again after spending time in hospital.

The team have been very good reviewing his health and taking prompt action when necessary.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from L H (Daughter of Resident) published on 21 January 2025 Submitted via Website
Overall Experience
My father has been a resident since June 2024.
Firstly, to enter the home is very easy, no waiting around outside to be let in. I always feel very welcome, the atmosphere has a good vibe, plenty of staff around.
I can freely roam, to go upstairs to his room or the various day rooms downstairs, to see him.
There are a lot of activities organised which are advertised very clearly on a board as you enter, where the residents may or may not join at their choice.

The quality of care I have seen so far is what one would expect and the residents deserve.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from A R (Daughter of Resident) published on 7 June 2024 Submitted via Website
Overall Experience

My mother has improved beyond recognition since she has been a resident at Ponsandane (just over a year). I last saw her at the end of April as, unlike the rest of the family, I do not live locally. The home is clean and the food is good (cooked on the premises). The staff are kind and caring and there are plenty of activities.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from J S (Nephew of Resident) published on 5 June 2024 Submitted via Website
Overall Experience

My 106 year old aunt has received her customary excellent care this month. Despite her considerable infirmities and the fact that she has been in effect immobile for five years, lying on her back, she is always in good spirits when I or my wife or younger relatives visit. She has retained her mental faculties, and tells us (long) stories about events which the care staff have shared with her. We attribute her condition to the quality of the care she receives. She likes the staff, and I believe they like her too.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from Simon E (Power of Attorney of Resident) published on 5 June 2024 Submitted via Website
Overall Experience

Excellent overall care. Friendly staff. Very good food. Good standard of rooms. Old historic buildings mean limited facilities to an extent. Very conveniently situated near transport hubs and Penzance town centre. Well managed. Good consultation between management, senior care staff and relatives. Always a welcoming face when visiting.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from Fred S (Brother of Resident) published on 5 June 2024 Submitted via Website
Overall Experience

The staff are wonderful. Nothing is too much trouble. They are kind and thoughtful. The grounds are very well looked after with mature planting. The rooms are a bit small but they are kept very clean and the linen is changed regularly.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Review from Alan A (Son of Resident) published on 5 June 2024 Submitted via Website
Overall Experience
A very high level of medical and personal care, together with excellent communication. They really do go the extra mile.

I don't think I could ask for anywhere better. They all went above and beyond my expectations in respect of my Mum's recent 100th birthday.

Reply from Alex Davies, Group Marketing Manager at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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No Rating
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Review from S L (Daughter of Resident) published on 11 December 2023 Submitted via Website
Overall Experience

Mum has now been at Ponsandane for a few months and whilst she took a while to settle she is now very relaxed and happy there. The staff seem very caring, and there is plenty going on that Mum is encouraged to join in with. I received a Christmas card by post from my mum this week that the staff had helped her with, she was so pleased to have sent it. What a nice caring touch that was. There is always a warm welcome. It's never a problem whatever time we turn up to visit, and my dog loves going in to say hi too. Very warm and relaxed atmosphere, residents seem to have plenty of attention to their drinks, food and general needs. I am very happy with the care Mum is receiving. Thank you.

Reply from Kim Pankhurst, Head Of Operations at Ponsandane Care Home

Thank you for your review, we are pleased that you are happy with our care. It means a lot.

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Review from Mark O (Son of Resident) published on 27 September 2023 Submitted via Website
Overall Experience
The nurses and carers at Ponsandane took great care of my mother during her end-of-life care period.

Considerate and thoughtful throughout. The facilities are great and the staff could not help enough.

Reply from Gemma Elloway, Head of Business and Finance at Ponsandane Care Home

Thank you for your review, we will pass your comments onto the team at Ponsandane.

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Review from Vanessa B (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card
Overall Experience

Very nice atmosphere and very friendly staff. Everyone is so nice. Lovely building and garden - to sit in. My mother is very happy there. We are so glad to have found it.

Reply from Gemma Elloway, Head of Business and Finance at Ponsandane Care Home

Thank you for your review, we will pass your kind words on to the team at Ponsandane.

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Review from B M (Daughter of Resident) published on 15 September 2023 Submitted via Postal Card
Overall Experience
My father has thrived since living at Ponsandane.
The staff are excellent, warm, and careful.
The home is clean and bright and the food is great!

My father is happy to live here and I do not worry about him.

Reply from Gemma Elloway, Head of Business and Finance at Ponsandane Care Home

Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.

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Treated with Dignity
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Review from B B (Sister of Resident) published on 22 July 2022 Submitted via Postal Card
Overall Experience

My sister has been with you over the last two years, entering into care as an end of life resident. I as her younger sister cannot believe how your nurses/carers etc have helped her. I see her each week and come away feeling good. I would like to say a big thank you for the love and help shown both to me and my sister.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review and for your lovely comments which I will ensure are shared with the team at Ponsandane.

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Review from Christine B (Sister of Resident) published on 8 June 2022 Submitted via Postal Card
Overall Experience

All dealings I have had with Ponsandane Care Home have been exemplary. Everyone has been most helpful.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your review, your comments will be shared with the team at Ponsandane.

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Review from Fred A (Husband of Resident) published on 8 June 2022 Submitted via Postal Card
Overall Experience

The staff are dedicated to their work. The personal needs of each resident is catered for with friendliness and compassion and there is a good relationship with them. Staff show genuine empathy when questioning residents what they require, for example; regarding needs and staff show great patience, even when a clear response is not forthcoming. Considering the restraints of the number of staff available, time is found for friendly conversations with the residents and this is done with a smile. I have found overall the quality of care at Ponsandane to be excellent. The rooms, corridors etc are always kept clean with no unpleasant smells etc. Having sampled it myself, the food is very good and prepared to cater for each resident individually. I have witnessed fire alarm practice, with doors automatically closing etc, and COVID restrictions have been put in place very thoroughly when deemed necessary. The bedrooms are kept very clean and each has a TV. There is also a large TV in the lounge.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review and for your lovely comments which we will ensure are shared with the team at Ponsandane.

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Review from Marilyn M (Friend of Resident) published on 3 June 2022 Submitted via Postal Card
Overall Experience

I am extremely impressed by the quality of care at Ponsandane Care Home. The lady I have visited here is very content, happy and at ease with herself. She no longer has the worry and anxiety of looking after herself as she knows she is being so well cared for here. She has absolutely no complaints which is very unlike her, lol! Every single one of the carers is 100% brilliant and their cheerfulness is infectious. Thank you so much.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your review and kind comments which will be shared with the team at Ponsandane.

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Review from Margaret R (Sister of Resident) published on 19 May 2022 Submitted via Postal Card
Overall Experience

I find the home and the staff lovely. The staff are very thoughtful and seem to go out of their way to help.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review, please be assured that your kind comments will be shared with the team at Ponsandane.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 06 Nov 2024

    Our Ponsandane Care Home, in Penzance, had a lovely day dressing up for residents and residents enjoyed decorating some Halloween themed cupcakes ?? ??? ??

  • 06 Nov 2024

    Our Ponsandane Care Home, in Penzance, had a lovely day dressing up for residents and residents enjoyed decorating some Halloween themed cupcakes ?? ??? ??

Upcoming Events

There are no upcoming events for Ponsandane Care Home.

Awards / Recognitions (9)

  • 26 Nov 2022Recipient: Swallowcourt Ltd
  • 26 Nov 2022Recipient: Swallowcourt Ltd
  • 20 Aug 2021Recipient: Swallowcourt Ltd

Accreditations

There are no accreditations posted yet for Ponsandane Care Home.

Meet the Team (1)

Hilary Hasson
Hilary HassonJob Title:Home ManagerJoined: 2025
I am the new manager for Ponsandane care home.

I am an experienced home manager an most recently headed up the nursing services at a Hospice in Devon.

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