
always clean, pleasant smelling and it has an atmosphere of care, kindness and friendlinessVal B(Daughter of Resident/Service User)

My husband is comfortable and well looked after.Sara G(Wife of Resident/Service User)


always clean, pleasant smelling and it has an atmosphere of care, kindness and friendlinessVal B(Daughter of Resident/Service User)

My husband is comfortable and well looked after.Sara G(Wife of Resident/Service User)


Ponsandane is an elegant Georgian house situated close to the centre of Penzance in west Cornwall, with stunning views across Mount’s Bay towards St Michael’s Mount. Set in its own beautifully landscaped gardens, the home provides high quality residential, respite and nursing care for older people.
The town of Penzance is easily accessible from the home by bus or car and is the most south-westerly town in Cornwall and Britain. It...
Care Provided by Ponsandane Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Services/Items excluded from Fees
The Fees stated in the Admission Form exclude the following services/items:
• Chiropody*
• Taxis and personal transport
• Laundering of clothing requiring dry cleaning or hand washing
• Personal newspapers and periodicals
• Dental treatment*
• Optical requirements*
• Toiletries, including razors, and cosmetics
• Physiotherapy
• Staff escorts
• Alcohol for personal use
• Replacement batteries and repairs to personal property;
• Clothing (including shoes, slippers, nightwear, and underwear);
• Private health services;
• Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
• Maintenance of personal effects;
• Luxury items;
• Continence support and products;
• Radio or private telephone in the Resident’s room;
• Holidays and outings involving transport;
• Occasional shopping (such as Christmas and birthdays) and postage;
• Special social events such as private parties and shows; and
• Any other service not stated in the provisions listed above as included in the Fees.
*External services
The price(s) shown are provided by the care home. Contact Ponsandane Care Home for full pricing details and T&Cs.
Contact Ponsandane Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Swallowcourt Ltd
- Private Owned
Person in charge
- Hilary Hasson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (19)
- Couples/Companion Rooms (14)
- Single Rooms with ensuite Wet Room (1)
Visiting
- They welcome all to visit throughout the day.
Parking
- On arrival you will find there is plenty space to accommodate your vehicle.
Ponsandane Care Home Reviews (62)
Ponsandane Care Home has a Review Score of 9.7 (9.716) out of 10, based on 26 reviews in the last 2 years.
Over all time Ponsandane Care Home has 62 reviews.
The help from all staff at Ponsandane Care Home during my stepmother's move to the home last month was excellent. During a very stressful and difficult time, both my stepmother and myself were treated with the upmost kindness and care, and this was very appreciated. When I found her to be dressed in her own clothes, her hair brushed and a snug blanket on her knees. She seemed very contented.
Thank you for taking the time to complete a review, please be assured your positive comments will be shared with the team at Ponsandane.
I mentioned to one young carer how lovely everyone is and she replied, 'we're a good team,' and I believe that to be so. All the staff treat my aunt with respect, warmth, humour and loving care which she gladly receives, appreciates and responds to accordingly. Kind actions often go above and beyond the duty of care. Medical and nursing needs are monitored on a daily basis and long term needs are regularly assessed. As, due to distance, I can only visit irregularly this is important for my peace of mind - and I know I can always speak to someone when needed.
Thank you for taking the time to complete such a lovely review, we will of course ensure that your positive comments are shared with the team at Ponsandane
My wife has now been at Posandane Care Home for eight months and although she wishes she could be cared for at home with me, sadly it is not currently possible. This has had a very deeply depressing effect on me, but at least I know that she is in good hands at Posandane. The staff are very kind and caring and my wife's interaction with myself and the nursing staff has improved enormously during her stay, hopefully one day she will be returned to me as a much happier wife.
Thank you for taking the time to complete a review, please be assured that your comments will be shared with the team at Ponsandane.
Every experience is fantastic.
Thank you for taking the time to complete a review card, we will of course share this with the team at Ponsandane.
Having lived with us for six years, Mum was very upset about requiring nursing care in a home, and initially, did not really understand why this was necessary. It was also very distressing for us, but the staff were always reassuring and respectful, and we were allowed unlimited visits due to her state of health. Mum has always appeared clean and well cared for, and any small issues I had were immediately dealt with, and she gradually became more settled. Both Mum and ourselves have always been treated with dignity and respect, and although it was never going to be an ideal situation for any of us, we feel grateful that she is here.
Thank you for taking the time to submit a review which we will ensure is shared with the team at Ponsandane.
Ponsandane is a beautiful care home to be at. Everyone is friendly and kind and the staff are always busy. I would recommend it to everybody. Nothing is too much trouble for them all. My husband is there being well looked after - everything is done for him and nobody could do more. Ponsandane is excellent.
Thank you for your lovely review and kind words, I will ensure your comments are shared with the staff team
A pleasant, homely home.
Thank you for your review. We periodically will send out a resident & relatives survey for Ponsandane and would welcome your feedback on how we can continually improve our facilities, rooms and other areas that you feel would benefit from improvements to ensure that we can continue to provide the highest standard of care in a well-maintained environment.
My mother is very well looked after by the staff. She enjoys the activities and being part of the community.
Thank you so much for your kind review which I will ensure is shared with the staff team at Ponsandane.
I have found the staff to be very helpful and cooperative. However, the lady I have LPOA for is frequently served food that she does not like and consequently frequently has no or very little dinner. She tells the staff what she does not like but it appears again and again.
Thank you for your comments and am sorry to hear about the issues experienced with food and meal times. Please be assured that your feedback will be treated with the utmost importance and discussed with the catering team at Ponsandane.
Staff most kind and caring. Always helpful to next of kin. Hope you are all keeping safe and well.
Thank you for taking the time to complete a review and for your lovely comments which I will ensure are shared with the staff team at Ponsandane.
Thank you all.
Dear Jack, thank you for your review and kind comments which we will ensure are shared with the staff team at Ponsandane.
My mother has been at Ponsadane for several years. She seems happy and well cared for. She has had several falls resulting in broken hips etc and the staff's actions have always been extremely prompt and appropriate. The staff is always very friendly and good-natured. I have never heard my mother say anything other than to complement them.
Thank you for taking the time to complete a review; your comments will be shared with the staff team.
Due to the extreme circumstances of Covid-19. The staff at Pobsandane Care Home have done their best to keep in touch despite the lockdown and arranged and arranged phone calls and a visit with social distancing. It was lovely to see my husband and talk reassuring myself he was as well as could be expected and well cared for in my absence.
Thank you so much for taking the time to complete a review. Please be assured that I will pass your comments on to the team at Ponsandane
My partner has been in Ponsandane Care home since the end of October 2019 and I have been more than satisfied with the care he has received. The carers and workers are all kind, patient, and very caring and also concerned about my needs, giving me access to visiting him and informing me of his welfare at all times. I have visited my partner every day until the lockdown. I know he can be difficult but at all times they dealt with him with the utmost patience and kindness.
Sylvia, thank you for taking the time to complete a response card. We will ensure that your comments are shared with the staff team at Ponsandane
Mum is generally well looked after. Her room, although small, is usually clean and tidy. She is happy with the food, particularly the choices they provide but it is not always cut up small enough for her to manage. The staff make sure that she has her teddy with her most of the time for company. We do have to remind the staff to have Mum's hair cut, clean her nails (which Mum dislikes) and book dentist appointments, but on the whole, the care is good. Mum sometimes complains that she is not always taken to the loo as often as she needs, but as she needs two people to assist (hoist) it might be difficult to address immediately each time. The fees were raised this year by quite a lot and whilst the head office responded promptly and explained that most were due to increased staff costs, after two emails and one letter we have not had a response from the actual home as to what the rest of the increased fee is for, especially as her care review stated that her care needs remained the same as the previous year.
Thank you for your review. Committed to continually improving the care and services we provide, I will ensure that your comments are shared with the relevant teams. It is also my understanding that a response has been sent to you in the last few days in respect of your queries relating to fees, we...
The carers, nursing staff, activity co-ordinators, cleaners and maintenance team are very caring, patient, efficient and keep smiling throughout any challenges. The admin staff are always very helpful and super efficient, especially connecting me to the correct member of staff when necessary. The present acting manager is fantastic - keep her, please!
Julie, thank you for taking the time to leave a review. I am delighted to confirm that our 'acting' manager has now been appointed as the permanent Registered Manager for Ponsandane. We will ensure that your comments are shared with the staff team.
The place is always clean and smells nice. The staff are always friendly, helpful, supportive and ber needs well met.
Everyone always has a kind word or joke in passing.
Overall very good. Recommended for food.
My mother has been in Ponsandane Care Home for two and a half years. She is very well cared for and all the staff at the home are caring, professional and helpful. In the two and a half years that my mother has been here, I have never had any cause for concern over her care or welfare. The home is always clean, pleasant smelling and it has an atmosphere of care, kindness and friendliness.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 06 Nov 2024
Our Ponsandane Care Home, in Penzance, had a lovely day dressing up for residents and residents enjoyed decorating some Halloween themed cupcakes ?? ??? ??
- 06 Nov 2024
Our Ponsandane Care Home, in Penzance, had a lovely day dressing up for residents and residents enjoyed decorating some Halloween themed cupcakes ?? ??? ??
There are no upcoming events for Ponsandane Care Home.
Awards / Recognitions (9)
- 26 Nov 2022Recipient: Swallowcourt Ltd
- 26 Nov 2022Recipient: Swallowcourt Ltd
- 20 Aug 2021Recipient: Swallowcourt Ltd
Accreditations
There are no accreditations posted yet for Ponsandane Care Home.
Meet the Team (1)

I am an experienced home manager an most recently headed up the nursing services at a Hospice in Devon.
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