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Ponsandane Care Home

Chyandour Terrace, Penzance, Cornwall TR18 3LT
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always clean, pleasant smelling and it has an atmosphere of care, kindness and friendlinessVal B(Daughter of Resident/Service User)
Ponsandane Care Home, Penzance
My husband is comfortable and well looked after.Sara G(Wife of Resident/Service User)
Ponsandane Care Home, Penzance
Ponsandane Care Home, Penzance

Ponsandane is an elegant Georgian house situated close to the centre of Penzance in west Cornwall, with stunning views across Mount’s Bay towards St Michael’s Mount. Set in its own beautifully landscaped gardens, the home provides high quality residential, respite and nursing care for older people.

The town of Penzance is easily accessible from the home by bus or car and is the most south-westerly town in Cornwall and Britain. It...  

Care Provided by Ponsandane Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600
Nursing CareFrom £1,600From £1,600
Nursing Dementia CareFrom £1,600From £1,600

Services/Items excluded from Fees

The Fees stated in the Admission Form exclude the following services/items:

• Hairdressing*
• Chiropody*
• Taxis and personal transport
• Laundering of clothing requiring dry cleaning or hand washing
• Personal newspapers and periodicals
• Dental treatment*
• Optical requirements*
• Toiletries, including razors, and cosmetics
• Physiotherapy
• Staff escorts
• Alcohol for personal use
• Replacement batteries and repairs to personal property;
• Clothing (including shoes, slippers, nightwear, and underwear);
• Private health services;
• Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
• Maintenance of personal effects;
• Luxury items;
• Continence support and products;
• Radio or private telephone in the Resident’s room;
• Holidays and outings involving transport;
• Occasional shopping (such as Christmas and birthdays) and postage;
• Special social events such as private parties and shows; and

• Any other service not stated in the provisions listed above as included in the Fees.

*External services

Contact Ponsandane Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hilary Hasson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (14)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • They welcome all to visit throughout the day.

Parking

  • On arrival you will find there is plenty space to accommodate your vehicle.

Ponsandane Care Home Reviews (62)

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9.7

Ponsandane Care Home has a Review Score of 9.7 (9.716) out of 10, based on 26 reviews in the last 2 years. Over all time Ponsandane Care Home has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from W L (Stepdaughter of Resident) published on 11 May 2022 Submitted via Postal Card
Overall Experience

The help from all staff at Ponsandane Care Home during my stepmother's move to the home last month was excellent. During a very stressful and difficult time, both my stepmother and myself were treated with the upmost kindness and care, and this was very appreciated. When I found her to be dressed in her own clothes, her hair brushed and a snug blanket on her knees. She seemed very contented.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review, please be assured your positive comments will be shared with the team at Ponsandane.

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Review from R S (Niece of Resident) published on 10 May 2022 Submitted via Postal Card
Overall Experience

I mentioned to one young carer how lovely everyone is and she replied, 'we're a good team,' and I believe that to be so. All the staff treat my aunt with respect, warmth, humour and loving care which she gladly receives, appreciates and responds to accordingly. Kind actions often go above and beyond the duty of care. Medical and nursing needs are monitored on a daily basis and long term needs are regularly assessed. As, due to distance, I can only visit irregularly this is important for my peace of mind - and I know I can always speak to someone when needed.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete such a lovely review, we will of course ensure that your positive comments are shared with the team at Ponsandane

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Review from D C (Husband of Resident) published on 16 March 2022 Submitted via Postal Card
Overall Experience

My wife has now been at Posandane Care Home for eight months and although she wishes she could be cared for at home with me, sadly it is not currently possible. This has had a very deeply depressing effect on me, but at least I know that she is in good hands at Posandane. The staff are very kind and caring and my wife's interaction with myself and the nursing staff has improved enormously during her stay, hopefully one day she will be returned to me as a much happier wife.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review, please be assured that your comments will be shared with the team at Ponsandane.

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Review from S R (Son of Resident) published on 14 March 2022 Submitted via Postal Card
Overall Experience

Every experience is fantastic.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review card, we will of course share this with the team at Ponsandane.

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Review from Sue W (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card
Overall Experience

Having lived with us for six years, Mum was very upset about requiring nursing care in a home, and initially, did not really understand why this was necessary. It was also very distressing for us, but the staff were always reassuring and respectful, and we were allowed unlimited visits due to her state of health. Mum has always appeared clean and well cared for, and any small issues I had were immediately dealt with, and she gradually became more settled. Both Mum and ourselves have always been treated with dignity and respect, and although it was never going to be an ideal situation for any of us, we feel grateful that she is here.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to submit a review which we will ensure is shared with the team at Ponsandane.

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Review from L O (Wife of Resident) published on 29 September 2020 Submitted via Postal Card
Overall Experience

Ponsandane is a beautiful care home to be at. Everyone is friendly and kind and the staff are always busy. I would recommend it to everybody. Nothing is too much trouble for them all. My husband is there being well looked after - everything is done for him and nobody could do more. Ponsandane is excellent.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your lovely review and kind words, I will ensure your comments are shared with the staff team

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Review from P S (Power of Attorney of Resident) published on 28 September 2020 Submitted via Postal Card
Overall Experience

A pleasant, homely home.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your review. We periodically will send out a resident & relatives survey for Ponsandane and would welcome your feedback on how we can continually improve our facilities, rooms and other areas that you feel would benefit from improvements to ensure that we can continue to provide the highest standard of care in a well-maintained environment.

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Review from V L (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card
Overall Experience

My mother is very well looked after by the staff. She enjoys the activities and being part of the community.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you so much for your kind review which I will ensure is shared with the staff team at Ponsandane.

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Review from Chris G (Power of Attorney of Resident) published on 24 September 2020 Submitted via Postal Card
Overall Experience

I have found the staff to be very helpful and cooperative. However, the lady I have LPOA for is frequently served food that she does not like and consequently frequently has no or very little dinner. She tells the staff what she does not like but it appears again and again.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your comments and am sorry to hear about the issues experienced with food and meal times. Please be assured that your feedback will be treated with the utmost importance and discussed with the catering team at Ponsandane.

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Review from Joan J (Mother of Resident) published on 23 September 2020 Submitted via Postal Card
Overall Experience

Staff most kind and caring. Always helpful to next of kin. Hope you are all keeping safe and well.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review and for your lovely comments which I will ensure are shared with the staff team at Ponsandane.

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Review from Jack T (Husband of Resident) published on 6 July 2020 Submitted via Postal Card
Overall Experience
I always find that staff and carers are always very kind and caring to my wife and me.

Thank you all.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Dear Jack, thank you for your review and kind comments which we will ensure are shared with the staff team at Ponsandane.

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Review from Noah T (Son of Resident) published on 23 June 2020 Submitted via Postal Card
Overall Experience

My mother has been at Ponsadane for several years. She seems happy and well cared for. She has had several falls resulting in broken hips etc and the staff's actions have always been extremely prompt and appropriate. The staff is always very friendly and good-natured. I have never heard my mother say anything other than to complement them.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review; your comments will be shared with the staff team.

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Review from V L (Wife of Resident) published on 18 June 2020 Submitted via Postal Card
Overall Experience

Due to the extreme circumstances of Covid-19. The staff at Pobsandane Care Home have done their best to keep in touch despite the lockdown and arranged and arranged phone calls and a visit with social distancing. It was lovely to see my husband and talk reassuring myself he was as well as could be expected and well cared for in my absence.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you so much for taking the time to complete a review. Please be assured that I will pass your comments on to the team at Ponsandane

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Review from Sylvia A (Partner of Resident) published on 18 June 2020 Submitted via Postal Card
Overall Experience

My partner has been in Ponsandane Care home since the end of October 2019 and I have been more than satisfied with the care he has received. The carers and workers are all kind, patient, and very caring and also concerned about my needs, giving me access to visiting him and informing me of his welfare at all times. I have visited my partner every day until the lockdown. I know he can be difficult but at all times they dealt with him with the utmost patience and kindness.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Sylvia, thank you for taking the time to complete a response card. We will ensure that your comments are shared with the staff team at Ponsandane

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Review from S S (Daughter of Resident) published on 18 June 2020 Submitted via Postal Card
Overall Experience

Mum is generally well looked after. Her room, although small, is usually clean and tidy. She is happy with the food, particularly the choices they provide but it is not always cut up small enough for her to manage. The staff make sure that she has her teddy with her most of the time for company. We do have to remind the staff to have Mum's hair cut, clean her nails (which Mum dislikes) and book dentist appointments, but on the whole, the care is good. Mum sometimes complains that she is not always taken to the loo as often as she needs, but as she needs two people to assist (hoist) it might be difficult to address immediately each time. The fees were raised this year by quite a lot and whilst the head office responded promptly and explained that most were due to increased staff costs, after two emails and one letter we have not had a response from the actual home as to what the rest of the increased fee is for, especially as her care review stated that her care needs remained the same as the previous year.

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your review. Committed to continually improving the care and services we provide, I will ensure that your comments are shared with the relevant teams. It is also my understanding that a response has been sent to you in the last few days in respect of your queries relating to fees, we...  

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Review from Julie J (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card
Overall Experience

The carers, nursing staff, activity co-ordinators, cleaners and maintenance team are very caring, patient, efficient and keep smiling throughout any challenges. The admin staff are always very helpful and super efficient, especially connecting me to the correct member of staff when necessary. The present acting manager is fantastic - keep her, please!

Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Julie, thank you for taking the time to leave a review. I am delighted to confirm that our 'acting' manager has now been appointed as the permanent Registered Manager for Ponsandane. We will ensure that your comments are shared with the staff team.

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Review from Shaun P S (Son of Resident) published on 8 July 2019 Submitted via Postal Card
Overall Experience

The place is always clean and smells nice. The staff are always friendly, helpful, supportive and ber needs well met.

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Review from Frances B (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card
Overall Experience
All the staff at Ponsandane Care Home from management through nursing staff, carers, caters and cleaners are kind and courteous to the residents.

Everyone always has a kind word or joke in passing.

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Review from John M (Resident / Service User) published on 19 October 2018 Submitted via Postal Card
Overall Experience

Overall very good. Recommended for food.

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Review from Val B (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card
Overall Experience

My mother has been in Ponsandane Care Home for two and a half years. She is very well cared for and all the staff at the home are caring, professional and helpful. In the two and a half years that my mother has been here, I have never had any cause for concern over her care or welfare. The home is always clean, pleasant smelling and it has an atmosphere of care, kindness and friendliness.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 06 Nov 2024

    Our Ponsandane Care Home, in Penzance, had a lovely day dressing up for residents and residents enjoyed decorating some Halloween themed cupcakes ?? ??? ??

  • 06 Nov 2024

    Our Ponsandane Care Home, in Penzance, had a lovely day dressing up for residents and residents enjoyed decorating some Halloween themed cupcakes ?? ??? ??

Upcoming Events

There are no upcoming events for Ponsandane Care Home.

Awards / Recognitions (9)

  • 26 Nov 2022Recipient: Swallowcourt Ltd
  • 26 Nov 2022Recipient: Swallowcourt Ltd
  • 20 Aug 2021Recipient: Swallowcourt Ltd

Accreditations

There are no accreditations posted yet for Ponsandane Care Home.

Meet the Team (1)

Hilary Hasson
Hilary HassonJob Title:Home ManagerJoined: 2025
I am the new manager for Ponsandane care home.

I am an experienced home manager an most recently headed up the nursing services at a Hospice in Devon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponsandane Care Home to verify any information. View our terms and conditions. Ponsandane Care Home has an Enhanced Service -more info.