Ponsandane Care Home

Chyandour Terrace, Penzance TR18 3LT
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9.6 52 Reviews
  • Ponsandane Care Home, Penzance
Ponsandane is an elegant Georgian house situated close to the centre of Penzance in west Cornwall, with stunning views across Mount’s Bay towards St Michael’s Mount. Set in its own beautifully landscaped gardens, the home provides high quality residential, respite and nursing care for older people.

The town of Penzance is easily accessible from the home by bus or car and is the most south-westerly town in Cornwall and Britain. It has the mildest climate in the country and is noted for its sub tropical trees and plants.

Ponsandane is owned and operated by Swallowcourt, Cornwall’s leading private care provider, and has been operating as a care home since 1997. Swallowcourt owns and operates several care homes in Cornwall and has an enviable reputation for its professional care and high quality accommodation.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Services/Items excluded from Fees


The Fees stated in the Admission Form exclude the following services/items:


•   Hairdressing*
•   Chiropody*
•   Taxis and personal transport
•   Laundering of clothing requiring dry cleaning or hand washing
•   Personal newspapers and periodicals
•   Dental treatment*
•   Optical requirements*
•   Toiletries, including razors, and cosmetics
•   Physiotherapy
•   Staff escorts
•   Alcohol for personal use
•   Replacement batteries and repairs to personal property;
•   Clothing (including shoes, slippers, nightwear, and underwear);
•   Private health services;
•   Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
•   Maintenance of personal effects;
•   Luxury items;
•   Continence support and products;
•   Radio or private telephone in the Resident’s room;
•   Holidays and outings involving transport;
•   Occasional shopping (such as Christmas and birthdays) and postage;
•   Special social events such as private parties and shows; and
•   Any other service not stated in the provisions listed above as included in the Fees.


*External services

These prices are only a guideline, please contact Ponsandane Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Brondi Sheehy (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (14)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • They welcome all to visit throughout the day.

Parking

  • On arrival you will find there is plenty space to accommodate your vehicle.

Ponsandane Care Home Reviews (52)

9.6

Ponsandane Care Home has a Review Score of 9.6 (9.647) out of 10, based on 23 reviews in the last 2 years.
Over all time Ponsandane Care Home has 52 reviews.

Overall Experience
  • 39
  • 12
  • 1
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Date Published
  • 52
  • 5
  • 16
  • 23
  • 29
Reviewer Connection to Ponsandane Care Home
  • 15
  • 9
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 52, showing 41-52
Review from Jack T (Husband of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find that staff and carers are always very kind and caring to my wife and me.
Thank you all.
Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Dear Jack, thank you for your review and kind comments which we will ensure are shared with the staff team at Ponsandane.

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Review from Noah T (Son of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Ponsadane for several years. She seems happy and well cared for. She has had several falls resulting in broken hips etc and the staff's actions have always been extremely prompt and appropriate. The staff is always very friendly and good-natured. I have never heard my mother say
anything other than to complement them.
Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for taking the time to complete a review; your comments will be shared with the staff team.

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Review from V L (Wife of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to the extreme circumstances of Covid-19. The staff at Pobsandane Care Home have done their best to keep in touch despite the lockdown and arranged and arranged phone calls and a visit with social distancing. It was lovely to see my husband and talk reassuring myself he was as well as could be expected
and well cared for in my absence.
Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you so much for taking the time to complete a review. Please be assured that I will pass your comments on to the team at Ponsandane

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Review from Sylvia A (Partner of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has been in Ponsandane Care home since the end of October 2019 and I have been more than satisfied with the care he has received. The carers and workers are all kind, patient, and very caring and also concerned about my needs, giving me access to visiting him and informing me of his welfare
at all times. I have visited my partner every day until the lockdown. I know he can be difficult but at all times they dealt with him with the utmost patience and kindness.
Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Sylvia, thank you for taking the time to complete a response card. We will ensure that your comments are shared with the staff team at Ponsandane

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Review from S S (Daughter of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is generally well looked after. Her room, although small, is usually clean and tidy. She is happy with the food, particularly the choices they provide but it is not always cut up small enough for her to manage. The staff make sure that she has her teddy with her most of the time for company. We
do have to remind the staff to have Mum's hair cut, clean her nails (which Mum dislikes) and book dentist appointments, but on the whole, the care is good. Mum sometimes complains that she is not always taken to the loo as often as she needs, but as she needs two people to assist (hoist) it might be difficult to address immediately each time. The fees were raised this year by quite a lot and whilst the head office responded promptly and explained that most were due to increased staff costs, after two emails and one letter we have not had a response from the actual home as to what the rest of the increased fee is for, especially as her care review stated that her care needs remained the same as the previous year.
Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Thank you for your review. Committed to continually improving the care and services we provide, I will ensure that your comments are shared with the relevant teams. It is also my understanding that a response has been sent to you in the last few days in respect of your queries relating to fees, we apologise for the delay in this, the unprecedented challenges faced by all care homes over recent weeks have necessitated changes in the way we operate and this in part has contributed to this delay.

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Review from Julie J (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers, nursing staff, activity co-ordinators, cleaners and maintenance team are very caring, patient, efficient and keep smiling throughout any challenges. The admin staff are always very helpful and super efficient, especially connecting me to the correct member of staff when necessary. The present
acting manager is fantastic - keep her, please!
Reply from Leah Marsh, Managing Director at Ponsandane Care Home

Julie, thank you for taking the time to leave a review. I am delighted to confirm that our 'acting' manager has now been appointed as the permanent Registered Manager for Ponsandane. We will ensure that your comments are shared with the staff team.

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Review from Shaun P S (Son of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The place is always clean and smells nice. The staff are always friendly, helpful, supportive and ber needs well met.
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Review from Frances B (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff at Ponsandane Care Home from management through nursing staff, carers, caters and cleaners are kind and courteous to the residents.
Everyone always has a kind word or joke in passing.
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Review from John M (Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very good. Recommended for food.
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Review from Val B (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Ponsandane Care Home for two and a half years. She is very well cared for and all the staff at the home are caring, professional and helpful. In the two and a half years that my mother has been here, I have never had any cause for concern over her care or welfare. The home is always
clean, pleasant smelling and it has an atmosphere of care, kindness and friendliness.
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Review from John V (Son-in-law of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been here for 3 years approximately and in that time, I have no reason to complain or raise any issues.
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Review from Sara G (Wife of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is comfortable and well looked after. The staff are friendly and approachable.
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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Ponsandane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.647 for Ponsandane Care Home is calculated as follows: ( (172 Excellents x 5) + (76 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 255 Ratings = 4.647
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ponsandane Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Hilary

Hilary Hasson

Job Title: Home Manager Joined: 2025

I am the new manager for Ponsandane care home.
I am an experienced home manager an most recently headed up the nursing services at a Hospice in Devon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponsandane Care Home to verify any information. View our terms and conditions. Ponsandane Care Home has an Enhanced Service - more info.