
always clean, pleasant smelling and it has an atmosphere of care, kindness and friendlinessVal B(Daughter of Resident/Service User)

My husband is comfortable and well looked after.Sara G(Wife of Resident/Service User)


always clean, pleasant smelling and it has an atmosphere of care, kindness and friendlinessVal B(Daughter of Resident/Service User)

My husband is comfortable and well looked after.Sara G(Wife of Resident/Service User)


Ponsandane is an elegant Georgian house situated close to the centre of Penzance in west Cornwall, with stunning views across Mount’s Bay towards St Michael’s Mount. Set in its own beautifully landscaped gardens, the home provides high quality residential, respite and nursing care for older people.
The town of Penzance is easily accessible from the home by bus or car and is the most south-westerly town in Cornwall and Britain. It...
Care Provided by Ponsandane Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Services/Items excluded from Fees
The Fees stated in the Admission Form exclude the following services/items:
• Chiropody*
• Taxis and personal transport
• Laundering of clothing requiring dry cleaning or hand washing
• Personal newspapers and periodicals
• Dental treatment*
• Optical requirements*
• Toiletries, including razors, and cosmetics
• Physiotherapy
• Staff escorts
• Alcohol for personal use
• Replacement batteries and repairs to personal property;
• Clothing (including shoes, slippers, nightwear, and underwear);
• Private health services;
• Any item purchased which should otherwise be provided free, or subsidised by the NHS, including, but not limited to, incontinence pads, spectacles, hearing aids and prostheses;
• Maintenance of personal effects;
• Luxury items;
• Continence support and products;
• Radio or private telephone in the Resident’s room;
• Holidays and outings involving transport;
• Occasional shopping (such as Christmas and birthdays) and postage;
• Special social events such as private parties and shows; and
• Any other service not stated in the provisions listed above as included in the Fees.
*External services
The price(s) shown are provided by the care home. Contact Ponsandane Care Home for full pricing details and T&Cs.
Contact Ponsandane Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Swallowcourt Ltd
- Private Owned
Person in charge
- Hilary Hasson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (19)
- Couples/Companion Rooms (14)
- Single Rooms with ensuite Wet Room (1)
Visiting
- They welcome all to visit throughout the day.
Parking
- On arrival you will find there is plenty space to accommodate your vehicle.
Ponsandane Care Home Reviews (62)
Ponsandane Care Home has a Review Score of 9.7 (9.716) out of 10, based on 26 reviews in the last 2 years.
Over all time Ponsandane Care Home has 62 reviews.
A wonderful welcome from all the staff. Everyone at Ponsandane is so friendly and are always smiling, it really makes such a difference. The care he is amazing - nothing is too much, and everything is done with such care and love. My friend is treated with dignity and patience. The staff are such a wonderful team.
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
My mum has been at Ponsandane since March 2023. She had been living alone (at almost 91) and was not in a good place when she was admitted with none of the family expecting to see much improvement. I'm happy to say that she has thrived at Ponsandane and made a spectacular come-back that surprised us all. I believe this is due to the care and attention she has received and continues to receive, from Day 1. The staff are kind and caring, the facilities are warm and clean. My mum always has clean clothes and we have never noted any personal hygiene issues. The food is (according to mum) very good. The home itself is bright, spacious and cheerful and there is a lovely garden that the most able residents can use during the summer months. There are plenty of activities organised for those who wish to take part, but there is no pressure to do so.
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
The rooms are on the smaller side, but when several family members are visiting we are able to sit together in the Peacock Lounge, which is a comfortable space and has a hot drinks machine available.
The home offers a good variety of activities during the week which help keep residents engaged. They also have a minibus and regularly take residents out on trips.
The food is good and the head chef makes a real effort to cater for the needs and preferences of all residents.
One thing that concerns the family is that when my relative asks for morning coffee they do not always receive their drink, despite having sometimes asked 2 or 3 times. There have been a couple of occasions where a family member who's visiting later has had to go make it.
Thank you for your wonderful feedback, we're so pleased you appreciate our open-house policy, friendly staff, comfortable Peacock Lounge, varied activities, outings and tailored food.
We take your concern about morning coffee very seriously and sincerely apologise that requests have not always been met. I have fed this back to the Home Manager
I cannot speak highly enough of all the staff. When you walk through the door the place feels like a real home from home. Everybody is very friendly and they go out of their way to help you.
The home is spotless and they are constantly cleaning the place so that it always smells fresh.The food is good and mum's diet is extremely well catered for.
The nursing care is very kind and professional.
I would not hesitate to recommend Ponsandane to anyone.
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
My sister in law was a resident for 2 years. A stroke victim who had lost the use of her right side and confined to a wheelchair. To add to that she had aphasia so putting a sentence together was impossible for her. The carers at Ponsandane were kind, caring and endlessly patient with her. Her brother and I are eternally grateful to every member of the team from clinical care, personal care, the cleanliness of the home and the wonderful kitchen staff.
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
All the staff are kind, caring and considerate and work very hard.
Most of the meals are delicious and sometimes my dad has second helpings.
Some of the residents went out for a trip to Mousehole to see the Christmas lights which I know my dad enjoyed going out too very much.
The staff let us put up balloons and banners for dads birthday and we had a little family get together which was so lovely to all be part of together.
It feels homely at Ponsandane and can only thank the staff for all they do.
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
The staff very excellent. They cared for dad he was always clean and tidy. His room was always clean. The whole of the home was constantly being cleaned and maintained. If there was an issue it was dealt with straight away. Would fully recommend this care home.
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
Mum recently celebrated her 90th birthday and Ponsandane laid on the most wonderful afternoon tea for her, family and friends. The room was beautifully decorated and everything had been prepared with such care and attention.
Thank you Ponsandane.
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
They have kept me well informed with my Nans care.
I'am very grateful for the care they are providing, as it must be challenging at times.
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
My father was a fiercely independent man. However in Sept 2025 he told everyone that remaining in his flat, even with significant support was no longer sustainable. We found a space for him at Ponsandane. The review and assessment process felt seamless. The clinical lead - Beth visited dad and confirming that they could cater for his needs. The administration progressed well despite much of it being done at a significant distance. There are a few hurdles to address all of which was sorted out quite easily. Hilary was very efficient. When dad arrived into the home he was ushered into the dining room for a good meal. This allowed time for my wife to set up his room with his property so that he would feel at home. Once in the home he was very supported by Hilary and Beth. ALL the staff were active is supporting him. He was very happy well cared for and accepting of the help he was offered. He took part in the events run in the home. His last days were happy, safe, calm and relaxed.
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
Our family have been so impressed with the care our father has received in Ponsandane. They have open visiting, the food is good and plentiful, and there is a cafe area where you can have a hot drink with your loved one. The communication and care are outstanding. The activities coordinator has gone out of her way to help him settle in and involve him in activities. They have taken him to the pub. He is a smoker, and this is facilitated by allowing him outside to smoke. The building is a bit shabby (currently being done up) and we wish our Dad had a room large enough to allow us to sit down when visiting him (on the waiting list for a bigger room), but those are small and unimportant things compared to the brilliant care. Proof of that is how much better physically he is now he is there, compared to how unwell he was at home and in hospital. He had multiple physical issues and they have improved every one. We all think that if ever we need care, we would be very happy in Ponsandan
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
I have always found all members of staff very considerate and helpful. The care is second to none. I must praise the carers who are very happy in their work. They do not stop.
hank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
The staff are friendly but could wear name badges.
Residents are sometimes left in the lounge area with no staff checking them as I've had to help Residents.
When doing personal care signs are on doors but sometimes not used
I've had to ask for different options on food.
The staff could be more attentive but would help if you needed it. it's just other things that need looking at.
Thank you for reaching out and sharing your concerns with us. We genuinely appreciate you taking the time to provide this feedback, as it is essential for us to review and improve our practices. We are already feeding this information directly to the relevant team members for immediate review....
The whole experience from start to finish has been exceptional. The care staff, nurses and everyone working there has made the whole situation easier. It was a home from home setting with the friendliest approachable staff in every role. So much care given!
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback.
Oh my god, can't recommend Ponsandane enough. From beginning to end the care and treatment we received as a whole family no words can explain. If anyone is looking for a home for their loved ones then look no further than Ponsandane as everyone is amazing. The rooms are homely the food is brilliant and the staff are amazing nothing was never too much trouble and always smiling and welcoming. Mum felt safe and happy which took a lot of stress off our shoulders during a traumatic time.
Thank you so much for your very positive review. I have shared it with the team who will be very grateful for your lovely feedback. Kim
Delighted with the way my brother is treated. He seems happy/contented and is always treated with respect. Visiting only very infrequently due to the distance from our house to the care home. I can't answer all the questions. But what I have seen has been exemplary.
Thank you for your kind review. We will share with the team. We appreciate your feedback.
Ponsandane has an excellent atmosphere, a great nursing environment and positive and capable staff. We would highly recommend this to anyone needing nursing care in West Cornwall.
My 102 year old dad was admitted to Ponsandane care home in March 2025 following a short hospital stay after breaking his hip in a fall. The hospital consultant recommended a nursing home as he decided not to get out of bed and did not want to recover.
First impressions were good, the home well managed and spotlessly clean. The transfer from hospital was seamless and undertaken with professional confidence and kindness.
Dad deteriorated in the first week. Nursing staff ensured that he was examined medically by a GP doctor who determined that end of life, palliative care was needed. All was managed in a sensitive and pragmatic way that enabled him to achieve the good death that he wanted. He was excellently cared for throughout his three week stay.
Thanks to all the staff at Ponsandane.
Thank you and our condolences on the loss of your father. We will ensure that your kind words are passed on to the team at Ponsandane.
All the staff are lovely and helpful. Food is really good most of the time.
Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.
When I first came it was frightening but with everyone being so nice it started to feel like home. There is always someone to talk to and it has turned out to be a blessing and I am not on my own. The staff are good as gold and I enjoy the company. The staff feel more like family and the residents are my friends.
Thank you for your review and kind words, we will ensure that these are passed on to the team at Ponsandane.
It's an old building with its own challenges, but advantages too.
Having once been a grand hotel the public rooms are high and light, with wide circulation spaces. The bedrooms in the old part share these advantages. The bathrooms don't reflect the price point - these are tired and need attention.
The open door policy, with any time visiting, is most welcome.
The only area of disappointment is the food. Residents should be offered a choice of excellent meals prepared on site. Mum's only consistent complaint is about mediocre meals that are not delivered hot. I have joined her for three meals, none of which I'd be happy paying for.
In summary: Excellent - staff, space. Needs work - Bathrooms, food.
Thank you for your review and kind words, we will ensure that these are passed on to the team. We will be in contact to discuss your concerns regarding the food at Ponsandane.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 06 Nov 2024
Our Ponsandane Care Home, in Penzance, had a lovely day dressing up for residents and residents enjoyed decorating some Halloween themed cupcakes ?? ??? ??
- 06 Nov 2024
Our Ponsandane Care Home, in Penzance, had a lovely day dressing up for residents and residents enjoyed decorating some Halloween themed cupcakes ?? ??? ??
There are no upcoming events for Ponsandane Care Home.
Awards / Recognitions (9)
- 26 Nov 2022Recipient: Swallowcourt Ltd
- 26 Nov 2022Recipient: Swallowcourt Ltd
- 20 Aug 2021Recipient: Swallowcourt Ltd
Accreditations
There are no accreditations posted yet for Ponsandane Care Home.
Meet the Team (1)

I am an experienced home manager an most recently headed up the nursing services at a Hospice in Devon.
Frequently Asked Questions about Ponsandane Care Home
What types of Care is Ponsandane Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ponsandane Care Home have?
There are 19 Single Rooms and 14 Couples/Companion Rooms.
What are the Facilities & Services at Ponsandane Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ponsandane Care Home to the centre of Penzance?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ponsandane Care Home to verify any information. View our terms and conditions. Ponsandane Care Home has an Enhanced Service -more info.