Trevarna, St Austell, Cornwall
Trevarna, St Austell, Cornwall
Trevarna, St Austell, Cornwall

Trevarna is located just outside the town of St Austell. The decor is warm and gentle and there is always the opportunity for company and a chat, or reflection and peace on your quieter days.

Group: Cornwall Care Ltd

Person in charge: Sharon Cartmel (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 53

Rooms with ensuite WC: 15

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Trevarna: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Trevarna has a Review Score of 8 (8.010)

The Review Score of 8 (maximum of 10) for Trevarna is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Trevarna in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.571 for Trevarna is calculated as follows: ( (75 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 119 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.439 Points relating to the number of positive Reviews for Trevarna is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.6 Target = 0.189

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Trevarna?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Trevarna

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Widow / Widower
    1
  • more

I would like to commend the management and staff for their kindness, compassion and professionalism whilst looking after my father and our family. The staff all greet you with a smile and cheerful manner and really understand the stress families go through when a relative has to go into care. Thank you to everyone.

How likely would you be to recommend Trevarna? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the care home to be very satisfactory. The staff are helpful and happy to the residents. Every room is clean and tidy. We cannot ask for more. The food is always very good.

How likely would you be to recommend Trevarna? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am extremely pleased with the improvement in my father's condition that has taken place since he became a resident at Trevarna in July 2016. He has received excellent care from kind, compassionate and expert staff on the Bluebell and Primrose wings and he has benefited immensley. He is alert happy and able to engage with staff and his visitors. I am also very grateful for the kindness and support the staff show towards my mother who visits almost every day. They have made her feel confident that her husband of 64 years is being well cared for sufficiently to all her to leave him for a week while she attended her grandson's wedding. We both feel very lucky that my father has a place at Trevarna.

How likely would you be to recommend Trevarna? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff at Trevarna are warm, helpful and compassionate. They are cheerful and welcoming when I visit or call on the telephone. My Dad is happy and contented and Trevarna has become his home. He and our family have always been treated with sensitivity, respect and dignity and the staff have taken considerable time with all of us to offer support and discuss his complex needs. My sister and I live overseas and we appreciate the support all the staff have given to my mum and my dad as unfortunately, we can't be there all the time. Thank you to all the staff for all that you do for us!

How likely would you be to recommend Trevarna? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a very difficult decision for all the family to put mum into a home but I can honestly say the staff from Trevarna are so wonderful not only to my mum but to the whole family. Nothing is ever too much trouble to them. It's such a stressful and sad time for us all but knowing mum is being cared for so well is fantastic.

How likely would you be to recommend Trevarna? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was admitted wish dementia and was made to feel safe and welcome. His ward is a happy ward in which the staff were busy but happy too. Someone always knew where each patient was and what they were doing. The atmosphere was always one of the someone being in charge but relaxed at the same time.

How likely would you be to recommend Trevarna? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On arrival every time I've visited my nan, all staff members have greeted me, offered me a drink and even walked me down to find her. I was in Trevarna recently for over 2 hours and saw different carers, all came over and interacted with my nan whilst I was there which was lovely. We sat in the garden which was maintained well and secure for all residents. The garden could have more outdoor seating and maybe even a water feature (pond was empty). Overall this care home is wonderful, the staff are so kind and friendly. Thank you for all that you do for the residents.

How likely would you be to recommend Trevarna? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband was admitted to Trevarna Nursing Home on 1 March 2016. He has two complex terminal illnesses, motor neurone disease and dementia but the management and the staff have a very good understanding of both conditions. They have been fantastic and nothing is too much trouble, they go beyond the call of duty. Not only do they look after my husband but they look after and support me as my two daughters both live abroad. I will never be able to thank them enough for their excellent care.

How likely would you be to recommend Trevarna? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My wife has resided in Trevarna Care Home for 6 years and, prior to 2010, she was in a care home in Northern Ireland. She has Alzheimer's dementia and is now unable to stand or walk. She no longer knows me although I visit her 3 times each week. She has always been treated by staff members with great kindness and care. During the first 4 years of residence, she was very active and enjoyed good physical health, however, since losing her mobility she has become more contented. The facilities have become outdated, although the building is maintained to a satisfactory standard. The care home is well-managed and the staff members are conscientious, well-trained, cheerful and understanding of residents' needs.

How likely would you be to recommend Trevarna? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My partner transferred to Trevarna from a care home because of his dementia. Sadly he passed away in June but the care he had was second to none. He developed pneumonia and when we were told in hospital there was no hope he was welcomed back to the home. We were with him 24/7 until he left us. Nothing was too much trouble. We were fed and watered and really looked after. He made quite an impression in his few short weeks there, with staff popping in all times, even on their days off. Even a couple of residents used to come in. I cannot praise the staff highly enough and would recommend this home to all.

How likely would you be to recommend Trevarna? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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