Fernihurst Nursing Home, Exmouth, Devon
Fernihurst Nursing Home, Exmouth, Devon
Fernihurst Nursing Home, Exmouth, Devon

Situated in a pleasant part of Exmouth, in Devon, Fernihurst is purpose built and designed so that residents can immerse themselves in a safe and happy home which provides nursing dementia care.

The home features three lounge areas as well as a conservatory to relax in, a homely dining room, en-suite bedrooms (some with beautiful views over Lyme Bay) and the use of assisted bath and shower rooms where necessary, together with a hairdressing salon and beauty therapy room.

Everyone has the opportunity to participate in the social life of the home. A dedicated activities leader provides a range of stimulating daily activities, which include games, a library service, light exercise classes and gardening.

Residents' hobbies are always actively encouraged and daily activities can be tailored to residents’ individual needs and wishes.

A highly trained and dedicated team follow individualised care plans and are committed to supporting residents every step of the day with respect, dignity and kindness.

Group: Sanctuary Care Ltd

Person in charge: Nicky Feasby (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: We will consider all referrals. Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Fernihurst Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Fernihurst Nursing Home has a Review Score of 9.3 (9.297)

The Review Score of 9.3 (maximum of 10) for Fernihurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Fernihurst Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.597 for Fernihurst Nursing Home is calculated as follows: ( (88 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 144 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.7 Points relating to the number of positive Reviews for Fernihurst Nursing Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10 Target = 0.700

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fernihurst Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fernihurst Nursing Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

What a huge relief it is to have my father-in-law cared for at Fernihurst. My husband and I have complete faith in the staff and management. The care is excellent and I don't see what more could be done to care to the needs of residents. There is evidence of staff training and I have witnessed care and compassion as the norm at Fernihurst. The environment is soft, cosy and welcoming. Visitors (and pets) are always greeted warmly.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think Fernihurst is a very good home.
My family and I think the staff are very nice and helpful. Mum has been here for over four years. She is very comfortable.
Myself, I think the home is very nice and I am happy she is in Fernihurst, as she cannot be at home with us.

How likely would you be to recommend Fernihurst Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Fernihurst Nursing Home has confirmed my faith in the kindness of humanity. Quiet, dignified and professional care provided for all residents at all times.
Nursing and care staff are friendly and informative compassionate and respectful. A warm and caring environment. A big happy family for residents and staff alike.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here for nearly 5 years. She is really well cared for. The staff are so kind and helpful to us when we visit and are always available to answer any queries we may wish to discuss with them. The home is always clean, warm and a very happy place to be.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum was very anxious and agitated. The carers on duty showed her kindness and gave her the attention and care she needed until she was in a better frame of mind. She was made a cup of coffee and music was put on to keep her calm. Which was a wonderful way to help mum cope.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I cannot speak too highly of Fernihurst the staff genuinely put kindness at the heart of their care. The residents are really well looked after and it is very reassuring to family members to know that there is a nightly check every hour. I am very impressed with the meticulous record keeping. Fernihurst is a lovely care facility for those whom dementia has made vulnerable. I would recommend it.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My 92-year-old mum spent a short time in Furnihurst Nursing Home before her sudden death.

I have to say that we were greeted very warmly by the staff and felt greatly assured that mum had the necessary care she needed whilst living with the lovely staff at Furnihurst. Dementia is a very heartless disease but all patients were treated with respect and always a smiling face. The home is bright, airy and modern. Great staff.

Thank you to all the staff who cared for mum in her last difficult days.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Such excellent and caring attention to my aunt in her last 18 months. Staff were compassionate and supportive. The home was very well managed and always clean. Good food always available. Thoroughly recommended.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum had severe Vascular Dementia as well as medical problems. She passed away on February 13th 2016. 'Fernihurst Nursing Home' gave Mum the best end of life care that was possible in the terrible situation with so many problems she had. I could not have coped had it not been for the care home manager and all the staff who cared for her with dignity and compassion and no matter how busy, they always made time to talk to me which was a great comfort at a most difficult time, always keeping me informed on everything that was being done to keep Mum pain-free. I and the rest of the family can never thank them enough.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

To place your loved one into a home after caring for him for 8 years with dementia is a very big step to take. I searched hard and long for such a place. I live in Exeter and my loved one is 20 miles away (round trip). But when I walked into this home, I felt at once it was the right place. He has been at Fernihurst for almost 4 years and I truly would not have him anywhere else. We are both made to feel part of a family, with great kindness and respect.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been at Fernihurst since Christmas 2014. We had little time to find a care home when dad was released from hospital back in a late 2014. I wondered if I had done the right thing in going for Fernihurst after one visit but time and again I have felt that I made the right choice. They really care. The home is friendly and my father is treated with care and respect. He is happy and really well looked after. I am so glad that I found Fernihurst.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and staff are helpful, very friendly and dedicated to their duties, family and friends are always made welcome at anytime. I can highly recommend to future residents and their families.

How likely would you be to recommend Fernihurst Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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