Fernihurst Nursing Home

19 Douglas Avenue, Exmouth EX8 2HA
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9.9 87 Reviews
  • Fernihurst Nursing Home, Exmouth
A stone’s throw from Exmouth Beach, Fernihurst has an excellent reputation, with a team devoted to enriching the lives of their residents. Providing nursing, dementia and palliative care, respite care breaks are also available.

The team are dedicated to creating wonderful activities and experiences for their residents. The maintenance man created a workshop for them to enjoy woodwork and tinkering. And he even built a Tiki bar for happy hour!

The home’ administrator is a talented artist, so created a beautiful, hand-painted corner shop for the residents to enjoy browsing. There is a book club and a knitting club, with residents creating everything from Halloween pumpkins to poppies for Remembrance Day.

The residents enjoy baking and cookery sessions with the chef, who makes delicious, home-cooked meals, with freshly baked cakes and biscuits for afternoon tea. There are Saturday night takeaways, with themed, home-cooked dinners from around the world, as well as cheese and wine nights.

The secure gardens feature a summer house, which is themed for special occasions, from a winter wonderland at Christmas to an ice cream parlour.   

There is a water feature, soothing ocean sounds play through sensors as you walk through the wheel-chair friendly pathways, and there is a giant canopy, like sails on a ship. This is a wonderful space for summer garden parties and relaxing with loved ones, who are welcome at any time.

And family and friends can catch up on what the residents have been enjoying on the home’s private family and friends Facebook page.

The team are passionate about keeping the residents connected to the local community. There are regular Singing for the Brain sessions, visits from local school children and Sea Cadets, as well as sightseeing trips on the ‘Whizzy Bus’.

There is also a hair salon, where the residents enjoy regular appointments with a mobile hairdresser.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1510

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1510, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Fernihurst Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • David Sarreira (Home Manager)

Local Authority / Social Services

Admission Criteria

  • We will consider all referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (50)

Fernihurst Nursing Home Reviews (87)

9.9

Fernihurst Nursing Home has a Review Score of 9.9 (9.874) out of 10, based on 26 reviews in the last 2 years.
Over all time Fernihurst Nursing Home has 87 reviews.

Overall Experience
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Date Published
  • 87
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Reviewer Connection to Fernihurst Nursing Home
  • 21
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  • 4
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Total of 87, showing 41-60
Review from Rosie t (Friend of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend which has dementia and is a resident in this care home. When I visit my friend I am greeted with kind and positive staff. I am always impressed with the care they give. The staff pay attention to little changes in behaviours and react appropriately with their responses. I am always offered
a hot beverage to sit and enjoy with my friend.
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Review from Vivien D (Wife of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm always impressed by how the team's care and attention is consistent and kind. My husband always looks well cared for and content, he loves his carers and appreciates all they do for him as do I. They are always friendly and welcoming which helps me feel part of the Fernhurst family. I can't thank
them enough.
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Review from Lisa M (Brother of Resident) published on 28 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All good and I am happy with the care my brother is receiving.
Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for taking the time to review our home and for your kind words! We are so pleased to hear how happy you are with the care we provide. Best wishes,.

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Review from Frank R (Husband of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Re. Fernihurst Nursing Home Garden Party. The staff were exceptional on the day looking after residents and visitors. I could not fault them at all. The only thing I would like to say is that the laundry staff fall short is items seem to go missing and then lots of them are never found.
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Review from P W (Brother of Resident) published on 30 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Due to Covid issues over the past two years, I know as been a challenging time for everyone.
I know my brother's care is superb and when I can visit he looks well and all the residents I meet on the way. Thank you all staff.
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Review from Brian M (Husband of Resident) published on 11 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All Care staff are so friendly treating the residents with care and doing diligence, they are the true everyday heroes, who go the extra mile when required. Their role as Carers is a skilled job requiring them to return every day to face the everyday challenges, I have total respect for them all, I
sincerely hope that Fernihurst rewards them for the due diligence they all have.
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Review from J H (Son of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fernihurst Nursing Home is a wonderful care home. They care for all the residents that are there. All the staff are great at what they do, and I will recommend this care home to friends and family.
Reply from Lisa Mccauley, Social Media Officer at Fernihurst Nursing Home

Thank you for taking the time to leave a review for Fernihurst. We appreciate your lovely comments about our staff and the care they providing for your loved one. Best wishes.

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Review from M M (Wife of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very friendly, kind and helpful to me and my husband.
Reply from Lisa Mccauley, Social Media Officer at Fernihurst Nursing Home

Thank you for taking the time to leave this heart-warming review. It's lovely to hear you are pleased with our kind and friendly approach to caring for your husband. Best wishes.

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Review from W F (Husband of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fernihurst is a comfortable and well-managed nursing home. The staff are most helpful in all circumstances in what is a demanding job. Food is to a high standard. The bedroom and en-suite is always clean and tidy.
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Review from S H (Husband of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found Fernihurst a very friendly home. The staff really care about the residents, I would not hesitate to recommend the home to anyone.
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Review from John W (Husband of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service and care is excellent. It is such a comfort to me to know that she is being so well and closely cared for. Well recommended.
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Review from Andrew G (Son of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the response, through a very difficult time. We have not been able to see inside the home because of restrictions, but everything looks good when using the iPad. Doing the little extra things with activities makes a big difference.
Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your review - it's great to hear you've been able to stay well in touch through our home's iPad. We do hope you'll be able to visit Fernihurst properly soon. Best wishes, Fae.

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Review from Shelia S (Wife of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been as helpful as possible regarding visiting times during the lockdown in these very difficult circumstances. I am unable to offer a comment regarding rooms. My husband's residency having commenced too later for me to see them.
Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for taking the time to review our home and for your kind words about our team; we do hope you'll be able to visit normally soon. Best wishes, Fae

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Review from G B (Husband of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prior to lockdown, I visited my wide 4-5 times a week, during this period I was able to assess all the carers and can only praise them for their care and loving attitude to the residents. I also had many lunches with my wife, and the food was excellent. They arranged many activities to keep the residents
occupied. The nurses would ring me if she fell, to assure me that she was ok. The complete renovation of the home is excellent. I have only praise for all the staff. I am glad my wife is where she is.
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Review from D M (Wife of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was moved from the hospital to Fernihurst on March 17, 2020. Lockdown was in progress. He cannot talk to me on the phone. I saw him in the garden on June 16th and July 7th. He appears frail, clean and tidy. When I talk to the carers, they are nice, friendly and seem to be caring for him.
Having been to the home outside, it appears to be a calm, friendly place to be. He has recovered from COVID; medical help was quickly got. It will be nice to get back to a new normal soon.
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Review from R R (Son of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring staff.
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Review from L M (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Obviously, the running of a care home needs to be managed and run by many 'ranks'. To me, the most important is nursing and care staff. These people make the experience for the resident bearable, or not. Most are amazing, hard-working, and kind, so important. Where personal dignity is involved this
is paramount for their wellbeing and their loss of ability to manage their own capabilities. Possibly more activities could be done for bed-bound residents.
Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your kind words about our home and team - they will really appreciate your feedback. Best wishes, Fae.

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Review from Angela F (Daughter of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite the hardship of reduced staffing due to COVID-19; when I spoke to Mum she was in good spirits and cared for. I saw her yesterday after 3 months of lockdown; she looked well and clean. I have been able to speak to her on the phone most days and video calls.
Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your kind words about our home and team. It's lovely to hear you've been able to stay in good contact with mum throughout this difficult period. Best wishes, Fae

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Review from Neil S (Son of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Fernihurst for about six months. The care she has received over this period has been outstanding! She has been very well looked after under exceptional circumstances. I can't thank all the staff at Fernihurst enough.
Well done Fernihurst.
Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for taking the time to review our home and for such wonderful feedback. The team will really appreciate it. Best wishes.

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Review from M W (Husband of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been cared for in Fernihurst since 2016. She has been nursed and supported with love and care for her dignity. All members of the staff play their part and are helpful to visitors. Fernihurst is a lovely home and my whole family feel so fortunate that she is there.
Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for such a heartwarming review. Our team will be really appreciative of your kind words. Best wishes.

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Fernihurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Fernihurst Nursing Home is calculated as follows: ( (274 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 309 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fernihurst Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

David

David Sarreira

Job Title: Home Manager Joined: 2023

A highly experienced home manager, David is passionate about enriching the lives of his residents.
One of his passions is the culinary aspects of the caregiving experience with mealtimes.
"My focus remains on transforming care into a holistic experience within homes and uniting communities and families.
"I look forward to contributing to the well-being of the residents and fostering a sense of unity within the Fernihurst community."

Gail

Gail Jensen

Job Title: Administrator Joined: 2018

Having worked here for many years, I love that no two days are the same - I feel like in my role, I can really help our resident's families with whatever they may need.

Dominik

Dominik Rawski

Job Title: Domestic Assistant/Chef Joined: 2010

Dominik has worked at Fernihurst for over a decade and has plenty of variety within his daily role, working as both a domestic and at times in the kitchen; which he loves.

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