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Fernihurst Nursing Home

19 Douglas Avenue, Exmouth, Devon EX8 2HA
Sanctuary Care Ltd Logo
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Fernihurst Nursing Home logo
Very impressive, thank youP S(Wife of Resident/Service User)
Fernihurst Nursing Home, Exmouth
A big happy family for residents and staff alikeF S(Daughter of Resident/Service User)
Fernihurst Nursing Home, Exmouth
We are both made to feel part of a family, with great kindness and respect.Janet(Wife of Resident/Service User)
Fernihurst Nursing Home, Exmouth

A stone’s throw from Exmouth Beach, Fernihurst has an excellent reputation, with a team devoted to enriching the lives of their residents. Providing nursing, dementia and palliative care, respite care breaks are also available.

The team are dedicated to creating wonderful activities and experiences for their residents. The maintenance man created a workshop for them to enjoy woodwork and tinkering. And he even built a Tiki bar for happy hour!...  

Care Provided by Fernihurst Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,600N/A

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for nursing care start at £1600, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Fernihurst Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • David Sarreira (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (50)

Fernihurst Nursing Home Reviews (93)

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9.8

Fernihurst Nursing Home has a Review Score of 9.8 (9.834) out of 10, based on 23 reviews in the last 2 years. Over all time Fernihurst Nursing Home has 93 reviews.

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Showing 93 reviews matching selected criteria
Review from Michelle W (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card
Overall Experience

I came for the coronation celebration, it was a lovely day. Great music, fantastic food and, as usual, the staff went over and above. Perfect day to make memories. Thank you.

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Review from J P (Wife of Resident) published on 30 May 2023 Submitted via Postal Card
Overall Experience

My husband has only been here a week but, in that time, he has been welcomed and staff have helped him settle. I am very grateful to all the staff for their support.

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Review from Kenny R (Husband of Resident) published on 22 May 2023 Submitted via Postal Card
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My wife has been in Fernihurst Nursing Home for almost three years and all that time she has been treated with lots of care and dignity by all staff and management. They have helped me through a very difficult time with understanding, as I try to make the best of things.

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Review from J B (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card
Overall Experience

All the staff are very helpful and friendly. My mum is well looked after and very happy in the lovely Fernihurst Nursing Home. Much improvements with activities for the residents and decorating. Much appreciated for the hard work and keeping the home a happy place.

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Review from Iain E (Son of Resident) published on 12 May 2023 Submitted via Website
Overall Experience
My father has been in Fernihurst Nursing Home since January and we've been really impressed with the care and attention he has been receiving. The staff have always been friendly and responsive and have helped make him as comfortable as possible in very difficult circumstances.

A particular highlight was a celebration for his wedding anniversary when they reserved a winter garden room for us and made a lovely high tea. Many of the staff dropped in over the course of the celebration to give him and my mother their best wishes. It was a very special afternoon for us.

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Review from S E (Granddaughter of Resident) published on 17 April 2023 Submitted via Website
Overall Experience

My grandmother came to Fernihurst Nursing Home in a very bad way the care home she had been in had not been giving her her medication and she was in deep psychosis. I actually removed her from said care home myself. I cannot fault Fernihurst for how they handled my grandma and the help they have given her. She is on the right medication she’s happy and she’s putting on weight. She was severely underweight and extremely unhappy in her previous home and due to covid we really didn’t know the conditions she was living in. I am so grateful to Fernihurst I actually have my grandma back she doesn’t cry every time I see her and she always has positive things to say. She likes to keep an eye on everyone for the carers haha. She is honestly like a different person and that’s all down to the care and dedication of the staff members. So thank you.

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Review from Rosie t (Friend of Resident) published on 21 February 2023 Submitted via Website
Overall Experience

I have a friend which has dementia and is a resident in this care home. When I visit my friend I am greeted with kind and positive staff. I am always impressed with the care they give. The staff pay attention to little changes in behaviours and react appropriately with their responses. I am always offered a hot beverage to sit and enjoy with my friend.

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Review from Vivien D (Wife of Resident) published on 9 January 2023 Submitted via Website
Overall Experience

I'm always impressed by how the team's care and attention is consistent and kind. My husband always looks well cared for and content, he loves his carers and appreciates all they do for him as do I. They are always friendly and welcoming which helps me feel part of the Fernhurst family. I can't thank them enough.

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Review from Lisa M (Brother of Resident) published on 28 September 2022 Submitted via Website
Overall Experience

All good and I am happy with the care my brother is receiving.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for taking the time to review our home and for your kind words! We are so pleased to hear how happy you are with the care we provide. Best wishes,.

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Review from Frank R (Husband of Resident) published on 28 June 2022 Submitted via Postal Card
Overall Experience

Re. Fernihurst Nursing Home Garden Party. The staff were exceptional on the day looking after residents and visitors. I could not fault them at all. The only thing I would like to say is that the laundry staff fall short is items seem to go missing and then lots of them are never found.

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Review from P W (Brother of Resident) published on 30 March 2022 Submitted via Website
Overall Experience
Due to Covid issues over the past two years, I know as been a challenging time for everyone.

I know my brother's care is superb and when I can visit he looks well and all the residents I meet on the way. Thank you all staff.

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Review from Brian M (Husband of Resident) published on 11 November 2021 Submitted via Postal Card
Overall Experience

All Care staff are so friendly treating the residents with care and doing diligence, they are the true everyday heroes, who go the extra mile when required. Their role as Carers is a skilled job requiring them to return every day to face the everyday challenges, I have total respect for them all, I sincerely hope that Fernihurst rewards them for the due diligence they all have.

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Review from J H (Son of Resident) published on 13 September 2021 Submitted via Postal Card
Overall Experience

Fernihurst Nursing Home is a wonderful care home. They care for all the residents that are there. All the staff are great at what they do, and I will recommend this care home to friends and family.

Reply from Lisa Mccauley, Social Media Officer at Fernihurst Nursing Home

Thank you for taking the time to leave a review for Fernihurst. We appreciate your lovely comments about our staff and the care they providing for your loved one. Best wishes.

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Review from M M (Wife of Resident) published on 10 September 2021 Submitted via Postal Card
Overall Experience

The home is very friendly, kind and helpful to me and my husband.

Reply from Lisa Mccauley, Social Media Officer at Fernihurst Nursing Home

Thank you for taking the time to leave this heart-warming review. It's lovely to hear you are pleased with our kind and friendly approach to caring for your husband. Best wishes.

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Review from W F (Husband of Resident) published on 6 September 2021 Submitted via Postal Card
Overall Experience

Fernihurst is a comfortable and well-managed nursing home. The staff are most helpful in all circumstances in what is a demanding job. Food is to a high standard. The bedroom and en-suite is always clean and tidy.

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Review from S H (Husband of Resident) published on 8 July 2021 Submitted via Postal Card
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I have always found Fernihurst a very friendly home. The staff really care about the residents, I would not hesitate to recommend the home to anyone.

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Review from John W (Husband of Resident) published on 13 May 2021 Submitted via Postal Card
Overall Experience

The service and care is excellent. It is such a comfort to me to know that she is being so well and closely cared for. Well recommended.

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Review from Andrew G (Son of Resident) published on 10 March 2021 Submitted via Website
Overall Experience

Very pleased with the response, through a very difficult time. We have not been able to see inside the home because of restrictions, but everything looks good when using the iPad. Doing the little extra things with activities makes a big difference.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for your review - it's great to hear you've been able to stay well in touch through our home's iPad. We do hope you'll be able to visit Fernihurst properly soon. Best wishes, Fae.

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Review from Shelia S (Wife of Resident) published on 20 November 2020 Submitted via Postal Card
Overall Experience

The staff have been as helpful as possible regarding visiting times during the lockdown in these very difficult circumstances. I am unable to offer a comment regarding rooms. My husband's residency having commenced too later for me to see them.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for taking the time to review our home and for your kind words about our team; we do hope you'll be able to visit normally soon. Best wishes, Fae

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Review from G B (Husband of Resident) published on 17 August 2020 Submitted via Postal Card
Overall Experience

Prior to lockdown, I visited my wide 4-5 times a week, during this period I was able to assess all the carers and can only praise them for their care and loving attitude to the residents. I also had many lunches with my wife, and the food was excellent. They arranged many activities to keep the residents occupied. The nurses would ring me if she fell, to assure me that she was ok. The complete renovation of the home is excellent. I have only praise for all the staff. I am glad my wife is where she is.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 July 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 12 Nov 2025

    Fernihurst Nursing Home in Douglas Avenue has been awarded a national Gold Standards Framework (GSF) Quality Hallmark Award, in recognition of the excellent end-of-life care the devoted team provides. Manager...

Upcoming Events

There are no upcoming events for Fernihurst Nursing Home.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Fernihurst Nursing Home.

Meet the Team (7)

Nicola Shayler
Nicola ShaylerJob Title:Home ManagerJoined: 2026

My name is Nikki, and I am the manager at Fernihurst Nursing Home.

I have been in the care industry for 38 years, supporting care services throughout Devon and Somerset. I have won the Care Home Managers' Award in East Devon for Outstanding Person-centred care for the Enhanced Health in Care Homes Programme. I have achieved the Top 20 Care Home Award in Southwest England.

During my career, I worked hard to turn around inadequate care homes, which I have achieved. I believe in creating a workplace where staff are listened to, valued, and supported. I believe that if the staff are empowered to deliver their best, this directly impacts the quality of care the residents receive, being the highest standard of compassionate person-centred care

I am very passionate about my job. When I am not at work, I like to spend time with my family. I am married to a Police sergeant and have 3 children who are all grown up, we enjoy holidays together and creating memories. I am also passionate about gardening and spending time outdoors.

Okeba Tortora
Okeba TortoraJob Title:Deputy ManagerJoined: 2022

My professional journey has taken many paths before ultimately leading me to my true vocation as a nurse. I began my career in Trinidad, serving in a paramilitary organisation under the Ministry of National Security, where I developed discipline, resilience, and a deep sense of responsibility. I later gained international experience working with Royal Caribbean in the hospitality industry, before returning home to work in the oil and gas sector as a Fire Rescue Technician.

Each of these roles shaped me, building strong leadership skills, cultural awareness, and the ability to remain calm and compassionate under pressure.

Despite my varied career background and many achievements, nursing older people has always been my calling. Caring for the elderly is not just a profession to me - it is a purpose rooted in empathy, respect, and human connection.

I am a Registered Nurse and currently the Nurse Manager at Fernihurst Nursing Home. Working at Fernihurst has allowed me to develop a deep and meaningful understanding of dementia, Alzheimer’s disease, neurodivergent conditions, and the behavioural and psychological challenges associated with complex needs. This experience has strengthened my commitment to compassionate, person-centred care that honours dignity, individuality, and life history.

The journey has not always been easy, but it has been deeply rewarding. The consistent support of my team and senior management has made this transition smoother - not just for me, but for the whole team. At Fernihurst, we work closely with external professionals, health and social care partners, and our local community to ensure that each resident’s care is truly optimised and always delivered in their best interests.

Fernihurst holds a special place in my heart. Its rich cultural diversity reflects Sanctuary’s values of equality, inclusion, and respect, and it creates a sense of belonging for residents, families, and staff alike. For many, Fernihurst is their home, and within these walls, we are more than colleagues- we are an extended family, united by compassion, trust, and a shared commitment to providing the highest standard of care.

Gail Jensen
Gail JensenJob Title:AdministratorJoined: 2018

I have worked at Fernihurst for over 8 years.

My job role working with the residents and family members is very rewarding, no two days are the same.

We have very welcoming staff, and we all work together as one big family. It is a pleasure to be part of the team.

Sherrie Carter
Sherrie CarterJob Title:ReceptionistJoined: 2024

Coming from a retail manager's position after 20 years, a change in career led me to our home. Being on reception, I am privileged to get to meet the lovely families and friends of our residents. Being the first "port of call" its obviously important that I make sure that everyone gets a warm welcome and queries are dealt with in a friendly and timely manner.

Michael Ramos
Michael RamosJob Title:Registered NurseJoined: 2024

I came to the UK in 2024 for a change in career direction, as I was previously employed in the public health sector in the Philippines. Now that I am doing bedside nursing, I have learned a lot, and it has broadened my horizon in relation to my profession, and I have also enhanced my skills.

Being employed under Sanctuary Care, specifically in Fernihurst, is a blessing for me because it has given me opportunities not only to touch lives but also to improve the quality of life of the residents that we are taking care of in our home and also their relatives.

Joel Babu
Joel BabuJob Title:CarerJoined: 2024

I came to the UK in 2021 as a student and joined Fernihurst under sponsorship in 2023.

My role as a carer allows me to support and care for families' loved ones, and I am proud to be part of the Fernihurst team.

Dev Sando
Dev SandoJob Title:CarerJoined: 2023

I came alone from Zimbabwe in 2023 to work at Fernihurst. I was worried that life would be lonely, and working with strangers would be hard, but it all changed from the very 1st welcome from the Sanctuary/Fernihurst Team. Working here has been amazing and fun. I have learnt so much from my colleagues; it is a blessing to work with such great people.

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