Knappe Cross Care Centre

When my dad was given a place at Knappes just before Christmas, lots of people were horrified, 'I wouldn't even put an animal in there!', 'horrible place'. I was really concerned as was all our family - but it's close so we thought well we will move him if necessary. Our fears were unfounded!!! Kind, caring attentive staff - lovely food, beautiful surroundings. It took Dad a little time to settle, but now it's lovely to hear him laugh again.

Very disappointed that my dad was put into bed on arrival in Sept 25 and he has not been out since. Disappointed that Dad does not have a shave, he was always a proud man when he was able. Dad always seems to need a drink when I visit as I don't feel he is offered it often enough. One plus is he is always clean.

Visiting is always pleasurable, staff are very helpful at all times and on all occasions, extremely accommodating. Home is pleasant and very comfortable. Would recommend Knappe Cross.

All the staff are very caring and helpful. Nothing is too much trouble. You can pop into the office anytime to have a chat. I would recommend Knappe Cross Nursing Home to anyone. Thank you for supporting my dad and family.

Upon leaving the hospital I awoke to a warm and friendly welcome at Knappe Cross Care Centre. I had no idea what had happened to me but it didn't matter because I soon became a part of it all, soon I was a happy resident and still am.

There are no words to describe how amazing Knappe Cross is. All the staff are incredible, the manager, the deputy manager, the care staff, the chef, the housekeeping, all of them. At such a difficult time for a family, they have made this time a lot easier. It was so hard to see my dad not return home from a month's visit to the hospital, but all the staff have really helped us all, and we can't thank you all enough for everything. Dad is still there, and he still thinks he is having a fabulous holiday. Bless him.

Wow - what an amazing place for my dad to spend his last few weeks. The staff are amazing, everybody is so helpful and friendly. The place is spotless no matter what time you call in. I couldn't have asked for a better place for my dad at such a difficult time. I will never be able to replay the staff what they deserve.

We just can't thank them all enough.

My dad was moved to Knappe Cross from hospital and he immediately felt comfortable with the staff and settled quickly. The staff involve us as a family in decisions on Dad's care. The staff team all seem happy in their work. They are friendly and helpful and show the residents a good deal of respect. The building is lovely but in parts, old. The owners are aware and are dealing with the building issues. The manager is also up for ideas around how the already good food and activities can be improved to make them excellent. Currently there are new staff being trained but I am confident they will be as great on the other team members.

I am unable to find words to thank all at the home for the caring and compassion shown to my husband and me during his stay in the home. Nothing was too much and trouble and he was so happy with everything. I would recommend Knappe Cross to anyone who needs a loving, caring home.

Every time I have visited mum at Knappe Cross Care Centre I have met staff who are caring, knowledgeable, and considerate, treating those under their care with respect and compassion. The care is exemplary, as far as I can tell, and residents with quite significant medical difficulties are given comfort, dignity and support. I would like to thank all at Knappe Cross for looking after my mum as well as they are doing.

Heartfelt thanks to you all!

The care Knappe Cross gave to my mother was amazing. She had a fall in February and after many weeks in hospital and at another care home, Mum moved to Knappes Cross in June. She was extremely poorly but the nurses and carers noticed straight away and nothing was too much for them. If it hadn't been for the amazing care my mother wouldn't have returned home. Thanks is not enough for these amazing people.

Lovely reception, kind staff. Beautiful building. Food is delightful. Warm and welcome. Everyone is kind and caring. Cannot fault, I cannot fault it. I feel safe and at home.

My wife came out of hospital and has settled down well after a traumatic experience. Because of her advanced dementia, it was not possible to get her to be mobile again. Knappe Cross has been a haven for her and I could not ask for any better treatment and am very satisfied to date.

Although my wife has been in a nursing home prior to Knappe Cross Care Centre, already it has been proved to me that her care has been better for her than her previous home where she had been since 2013. The organisation of all staff appears to be superior in the organisation at Knappe Cross - the ability for raising points of concern and notice taken, the organisation is superior and the ability to talk to management is exemplary - they actually listen to concerns.

I enjoy the staff immensely who are kind and caring.

Everything to a very high standard.

My sister came here from another care environment organised by social services. We were worried owing to COVID restrictions but all our imagined fears were totally unfounded. A very sincere thank you.

My husband came into Knappe Cross as an emergency in July 2020 - we were both traumatised that he had to come. Knappe Cross has looked after him so wonderfully and he is happy here, which I could never have imagined. The staff, manager, under manager, team leads and all the nurses and carers are wonderful and so kind We would not have made this transition without them all. My husband is content and we video call twice a day and I visit every Monday and Friday for 2 hours at a time. Family visit whenever they can and we are all welcomed. Just brilliant!