Knappe Cross Care Centre, Exmouth, Devon
Knappe Cross Care Centre, Exmouth, Devon
Knappe Cross Care Centre, Exmouth, Devon

Knappe Cross Care Centre is a homely Devon care facility with pleasant surroundings and living areas that are ideal for a wide range of sensitive needs.

Overlooking the seaside town of Exmouth, the home is an ideal location for rest and recuperation, welcoming many specialist nursing needs as well as long-term personal care.

The team are highly-trained and committed to a philosophy that prioritises the privacy and dignity of each individual.

Group: Halcyon Care Group

Person in charge: Nicola Farley (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Old Age

Single Rooms: 34

Shared Rooms: 4

Rooms with ensuite WC: 36

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Knappe Cross Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Knappe Cross Care Centre has a Review Score of 8.4 (8.399)

The Review Score of 8.4 (maximum of 10) for Knappe Cross Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Knappe Cross Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Knappe Cross Care Centre is calculated as follows: ( (30 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 48 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.857 Points relating to the number of positive Reviews for Knappe Cross Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.4 Target = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knappe Cross Care Centre?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Knappe Cross Care Centre

  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Knappe Cross is a lovely care home in a homely setting, the management and staff are first class, everything is so well run, my wife is very happy there. You always feel welcomed there. The food is excellent and the residents are treated with great respect. They also have nice entertainment sometimes which I can see the residents enjoy very much, I would recommend Knappe Cross to anyone.

How likely would you be to recommend Knappe Cross Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very welcoming when my husband first moved in (August) and helped the difficult transition to full-time care very well.
Staff are very kind and friendly. Nursing standard is high. Very accommodating with regard to special requests i.e clothes for special occasions, getting ready to be taken out.

How likely would you be to recommend Knappe Cross Care Centre? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My aunt, now 96, has been at Knappe Cross for 2 1/2 years following a broken leg. Nearly every visit she says "This is a nice place - I could recommend it to anyone, and the food is good". She never mentions the house she left behind, so she must be happy! Staff keep us informed about changes to her health and are particularly caring now she has become very frail. Lovely old building with extensive grounds and a cup of tea always provided for visitors! Well done Knappe Cross

How likely would you be to recommend Knappe Cross Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been here for the last two years but sadly he has come to the end of his life. He was really reluctant to go into a home but he settled well. Staff very caring and I would definitely recommend.

How likely would you be to recommend Knappe Cross Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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