Knappe Cross Care Centre

Brixington Lane, Exmouth EX8 5DL
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8.7 47 Reviews
  • Knappe Cross Care Centre, Exmouth
Knappe Cross Care Centre is a homely Devon care facility with pleasant surroundings and living areas that are ideal for a wide range of sensitive needs.

Overlooking the seaside town of Exmouth, the home is an ideal location for rest and recuperation, welcoming many specialist nursing needs as well as long-term personal care.

The team are highly-trained and committed to a philosophy that prioritises the privacy and dignity of each individual.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Prices are a guide and actual prices are established based on assessment of needs and the room occupied.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Vincent Vhinyu (Manager)

Local Authority / Social Services

Admission Criteria

  • Accepts both private and local authority-funded residents. NHS referrals are considered on an individual basis.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors are welcome at any reasonable time. The home encourages family and friends to visit as part of supporting residents' wellbeing. Visitors may be subject to routine health and safety protocols as appropriate.

Parking

  • There is available parking on site

8.7

Knappe Cross Care Centre has a Review Score of 8.7 (8.664) out of 10, based on 4 reviews in the last 2 years.
Over all time Knappe Cross Care Centre has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Knappe Cross Care Centre
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Total of 47, showing 1-20
Review from Kathleen A (Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Upon leaving the hospital I awoke to a warm and friendly welcome at Knappe Cross Care Centre. I had no idea what had happened to me but it didn't matter because I soon became a part of it all, soon I was a happy resident and still am.
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Review from Heidi C (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are no words to describe how amazing Knappe Cross is. All the staff are incredible, the manager, the deputy manager, the care staff, the chef, the housekeeping, all of them. At such a difficult time for a family, they have made this time a lot easier. It was so hard to see my dad not return home
from a month's visit to the hospital, but all the staff have really helped us all, and we can't thank you all enough for everything. Dad is still there, and he still thinks he is having a fabulous holiday. Bless him.
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Review from A C (Son of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wow - what an amazing place for my dad to spend his last few weeks. The staff are amazing, everybody is so helpful and friendly. The place is spotless no matter what time you call in. I couldn't have asked for a better place for my dad at such a difficult time. I will never be able to replay the staff
what they deserve.
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Review from Heidi C (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been amazing to my dad and the whole family. At such a difficult time to take a loved on to a care home, the staff have not only supported Dad, cared for him, but heled us as a family also.
Such an amazing group of people and such an amazing place.
We just can't thank them all
enough.
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Review from Lesley S (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was moved to Knappe Cross from hospital and he immediately felt comfortable with the staff and settled quickly. The staff involve us as a family in decisions on Dad's care. The staff team all seem happy in their work. They are friendly and helpful and show the residents a good deal of respect.
The building is lovely but in parts, old. The owners are aware and are dealing with the building issues. The manager is also up for ideas around how the already good food and activities can be improved to make them excellent. Currently there are new staff being trained but I am confident they will be as great on the other team members.
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Review from Margaret N (Wife of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am unable to find words to thank all at the home for the caring and compassion shown to my husband and me during his stay in the home. Nothing was too much and trouble and he was so happy with everything. I would recommend Knappe Cross to anyone who needs a loving, caring home.
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Review from Andy G (Son of Resident) published on 29 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I have visited mum at Knappe Cross Care Centre I have met staff who are caring, knowledgeable, and considerate, treating those under their care with respect and compassion. The care is exemplary, as far as I can tell, and residents with quite significant medical difficulties are given comfort,
dignity and support. I would like to thank all at Knappe Cross for looking after my mum as well as they are doing.
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Review from Sue B (Wife of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was discharged from hospital to Knappe Cross originally for rehab. Due to his ongoing complex issues, he is not well enough to come home and will be staying at Knappe Cross.
It was a total lottery for my husband to be discharged to Knappe Cross but in all honesty, it feels like we've won
the lottery.
I couldn't wish for a more caring environment with such amazing staff looking after him.
They are amongst the most friendly and caring people I have ever come across, they really go the extra mile to make the residents comfortable and as happy as possible. This is across the board and I cannot thank every single one of them enough.
The food is lovely, my husband is a vegetarian and every meal is beautifully prepared and presented, he loves to eat.
However long my husband is with me I know he will be looked after in the way that I could only wish for
Heartfelt thanks to you all!
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Review from Sally D (Daughter of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care Knappe Cross gave to my mother was amazing. She had a fall in February and after many weeks in hospital and at another care home, Mum moved to Knappes Cross in June. She was extremely poorly but the nurses and carers noticed straight away and nothing was too much for them. If it hadn't been
for the amazing care my mother wouldn't have returned home. Thanks is not enough for these amazing people.
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Review from F W (Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived last week. It is heaven.
Lovely reception, kind staff. Beautiful building. Food is delightful. Warm and welcome. Everyone is kind and caring. Cannot fault, I cannot fault it. I feel safe and at home.
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Review from Anthony G (Husband of Resident) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came out of hospital and has settled down well after a traumatic experience. Because of her advanced dementia, it was not possible to get her to be mobile again. Knappe Cross has been a haven for her and I could not ask for any better treatment and am very satisfied to date.
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Review from Malcolm T (Husband of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my wife has been in a nursing home prior to Knappe Cross Care Centre, already it has been proved to me that her care has been better for her than her previous home where she had been since 2013. The organisation of all staff appears to be superior in the organisation at Knappe Cross - the
ability for raising points of concern and notice taken, the organisation is superior and the ability to talk to management is exemplary - they actually listen to concerns.
Reply from Nic Ciobanu, Registered Manager at Knappe Cross Care Centre

Thank you sir, we are very grateful for your kind words

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Review from C A (Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like living here with all the other residents.
I enjoy the staff immensely who are kind and caring.
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Review from L J (Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic, cannot praise enough.
Staff are brilliant.
Everything to a very high standard.
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Review from Pamela L (Sister of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came here from another care environment organised by social services. We were worried owing to COVID restrictions but all our imagined fears were totally unfounded. A very sincere thank you.
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Review from Julie W (Wife of Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came into Knappe Cross as an emergency in July 2020 - we were both traumatised that he had to come. Knappe Cross has looked after him so wonderfully and he is happy here, which I could never have imagined. The staff, manager, under manager, team leads and all the nurses and carers are wonderful
and so kind We would not have made this transition without them all. My husband is content and we video call twice a day and I visit every Monday and Friday for 2 hours at a time. Family visit whenever they can and we are all welcomed. Just brilliant!
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Review from Anthony C (Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been a resident here for the past 7 months. I am completely satisfied with the management and staff. They were all very accomodating and friendly.
Reply from Nic Ciobanu, Registered Manager at Knappe Cross Care Centre

Very kind words, thank you, we are pleased our care is excellent.

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Review from Dale H (Son of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was sent to Knappe Cross directly from the hospital. Following our research, we immediately requested a meeting with the manager to ascertain if this facility was actually as poor as we were advised. An hour-long meeting with the manager only further convinced us that this was most definitely
not the place for my father. Very uncaring manager. The visitation schedule seemed wholly structured for the benefit of the home and not the residents, completely out of sync with other homes.
Thankfully we removed my father after two days and he is now settled in a comfortable, caring home. Do not use this home.
Reply from Nic Ciobanu, Registered Manager at Knappe Cross Care Centre

We are genuinely disappointed you felt this way about our care home.
I understand your frustration with the manager of the home, however, your review does not accurately describe the home or its services to residents and families as if you recall you have never set foot in the home. I am therefore disappointed that you describe Knappe Cross as a poor care home on the basis of one meeting that did not turn out the way you wanted or expected. Care providers as you know are under a lot of pressure to follow government guidelines and protect their residents during what proves to be one of the most challenging times in the health and social care sector.
We wish your father our very best and hope he will be cared for to the highest standards that will also meet your expectations. I wish you had asked your father if he wishes to move out of the care home prior to making this decision for him.

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Review from R H (Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are good.
Food is very good.
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Review from M P (Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay here. The staff are helpful and friendly. I enjoyed the food. The tea wasn't so good invariably the tea was cold, but bearable. Satisfied with the rooms (cosy). Everyone in the home was very friendly. I enjoyed playing guitar for the residents.
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Current Review Score: 8.7 (8.664)

Overview of Review Score

The Review Score of 8.7 (8.664) out of 10 for Knappe Cross Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Knappe Cross Care Centre is calculated as follows: ( (40 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.851 Points relating to the number of positive Reviews for Knappe Cross Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 4 Positive Reviews ÷ 8.4 = 0.476
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (1)

Vincent

Vincent Vhinyu

Job Title: Care Home Manager Joined: 2024

Vincent Vinhyu is the dedicated Registered Nurse, Care Home Manager at Knappe Cross Care Centre, bringing with him a strong background in healthcare and a passion for delivering compassionate, person-centred care. With extensive experience in the social care sector, Vincent leads the team at Knappe Cross with a clear focus on quality, dignity, and continuous improvement.


Throughout his career, Vincent has built a reputation for strong leadership, clinical insight, and a deep commitment to resident well-being. His hands-on experience across various care settings has given him a well-rounded understanding of the complex needs of older adults, including those living with dementia and other long-term health conditions.


Vincent is a firm believer in leading by example. He works closely with his staff, empowering them through mentorship, clear communication, and ongoing training to ensure that each resident receives the highest standard of care. Under his leadership, the home fosters a supportive and inclusive environment where both residents and staff feel valued and respected.


As Care Home Manager, Vincent is responsible for overseeing the day-to-day operations of Knappe Cross, ensuring regulatory compliance, and upholding a culture of continuous improvement. His strategic approach, combined with a genuine care for people, allows him to maintain high standards across every aspect of the home.


Vincent’s leadership has made a positive impact on the lives of residents, their families, and his team. His dedication to promoting independence, dignity, and quality of life reflects the values at the heart of Knappe Cross Care Centre.

Frequently Asked Questions about Knappe Cross Care Centre

What types of Care is Knappe Cross Care Centre registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Knappe Cross Care Centre have?

There are 34 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Knappe Cross Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Knappe Cross Care Centre to the centre of Exmouth?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Knappe Cross Care Centre to verify any information. View our terms and conditions. Knappe Cross Care Centre has an Enhanced Service - more info.