
My mum had a lovely, bright, airy room overlooking a beautiful gardenGemma P(Daughter of Resident/Service User)

The menu choices are always varied, prepared to a very high standard and always adaptableT C(Son of Resident/Service User)

First classB C(Resident / Service User)

My mum had a lovely, bright, airy room overlooking a beautiful gardenGemma P(Daughter of Resident/Service User)

The menu choices are always varied, prepared to a very high standard and always adaptableT C(Son of Resident/Service User)

First classB C(Resident / Service User)

Richard and Stephen Hart have owned Hart Care since November 2010. At the end of 2020 and going into 2021, a significant amount of investment and improvement took place. This was to ensure the long-term safety of residents, and to help enhance care standards.
They admit elderly residents who need assistance and support to sustain a good quality of life. Their main focus is always the resident’s safety whilst ensuring choice...
Care Provided by Hart Care Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees start from £875 per week. Please call our Registered Manager who will be able to confirm exact weekly fee based on the needs requirements of the potential resident.
The price(s) shown are provided by the care home. Contact Hart Care Residential Care Home for full pricing details and T&Cs.
Contact Hart Care Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hart Care Ltd
- Private Owned
Person in charge
- Kelly Inglis (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 3
Room Information
- Single Rooms (46)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (46)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- Plenty of available parking spaces on-site.
Hart Care Residential Care Home Reviews (77)
Hart Care Residential Care Home has a Review Score of 9.6 (9.566) out of 10, based on 12 reviews in the last 2 years.
Over all time Hart Care Residential Care Home has 77 reviews.
My father was at Hart Care for 4 years, and sadly passed in December. During the time that Dad was there, the staff looked after, and treated him with the greatest of respect. My Dad was always given first class care, and he was always clean and tidy. His bedroom was private, and the food was always well presented, and tasty. Kelly, Karen, and all the staff would always communicate well with the family, and take on board any suggestions we would make. Our thanks go out to all of the staff.
Thank you for your kind words, your dad was certainly a big part of the home and I know he is missed by many of the staff!
A very successful visit for my husband's birthday. Chef made a beautiful cake enjoyed by all the residents. The atmosphere in the home is calm, happy and very clean. We sat in the gardens, which were sunny and tidy. The staff are brilliant, and nothing is too much trouble.
Thank you so much for the lovely comments especially about the cake which I will ensure to pass on! We are glad the weather was onside for your husbands birthday so that the garden could be enjoyed by you all.
My dad has been a resident of Hart Care Home, Yelverton, for nearly a year. He is comfortable and well looked after. The home has recently been decorated and is in good order. My sister and I take my mum to see my dad most days, and she is made very welcome by the staff.
Thank you for your kind words - it is lovely that your dad is so happy here, we really enjoy having him here!
I have visited my dear friend Steve. Every time I visit, I speak to a lovely lady, who is a receptionist, and she always makes me and my friend Steve very welcome. Which goes a long way. The staff which I have seen are very friendly. I would recommend Hart Care for any body which has to be cared for. So I would give 100% to them. Well done.
Thank you so much for your lovely review - I will be sure to pass this on to the team!
My mother has been at Hart Care for over a year. She has dementia and mobility issues. When she left hospital, the doctors told us to prepare for the worst in days or weeks. I'm sure my mother wouldn't still be with us had it not been for the care and compassion provided by the wonderful staff at Hart Care. The atmosphere is more like a family home than a 'care facility'. If you're looking for a place for your loved one, then I recommend you add Hart Care to your short list, go and see them and have a chat.
Thank you so much for such lovely words! We really do try our best to not have a home that feels like a care home to ensure everyone feels as comfortable as possible - no matter how long they stay. I will pass on your wonderful comments to all the staff. Thank you again!
Angels without wings ..
I couldn't of asked for better care for my mum
Thank you so much for your kind words. Mum was a pleasure to look after and will be missed by us all, I'm sure I can speak for my team when I say we will miss seeing you too!
Thank goodness for Hart Care! Wonderful staff that always make us feel so welcome when we visit our dear Dad, it's such a wonderful home, and Dad is so settled there. As a family, it's great to know that Dad is safe and being looked after so well, and we can visit anytime/any day.
Thank you so much for your kind words - it is a pleasure to have Dad staying here with us and we are glad you all feel so welcome when you want to come and visit him.
I visit the care home regularly, and find the quality of care given is very good in often demanding situations. The cleaning, laundry and upkeep are excellent. The care staff take a lot of trouble with every resident as far as possible. Activities for residents are good, with lots of thought given to physical and mental needs. Management and administration are accessible and responsive, friendly, but always professional.
Thank you so much for your kind review and really pleased you are finding the care & service very good at Hart Care. We really appreciate it and it helps us make improvements if needed around the care home.
My partner suffers from a rare form of dementia (semantic), which can be very difficult to manage but to the great credit of Hart Care manager and staff, they took her in and tried very hard to manage the situation. In the end, it was not possible for her to remain there and has since been to a specialised secure unit. During her short time there, my partner was treated with the most amazing care and respect and they really did everything they could to look after her and manage her condition. The home is well run, very very caring and friendly and I hope one day my partner will be able to return there. I cannot speak highly enough of them.
Thank you very much for your feedback and understanding in what was an incredible difficult time to manage for everyone especially your partner and yourself. We are glad that even though we were not the right place for now that we were able to facilitate a move into a place that is ensuring your partner is receiving the type of help that she needs.
My sister had excellent and very thoughtful care throughout her stay at Hart Care Nursing Home.
Thank you so much for your kind words, your sister was a joy to look after. Please feel free to continue popping in to see us when you are in the area!
I always get a warm welcome when I visit and he really enjoys the activities and meals.
I can thoroughly recommend Hart Care as I have seen the difference in my dad since coming from another care home.
Thank you so much for your kind words, I will pass on your thanks to the team. We are so happy that Dad has settled in so well, it is a pleasure to have him here!
The whole experience up to this point has been absolutely superb. From the manager's initial home visit to every kind word spoken to my mum to the cleanliness of the areas and the respectful consideration of the staff and management. I have the utmost admiration for everyone involved in the day-to-day running of the care home and I know that this is the happiest I have seen my mum, who has been suffering from dementia, in several years. Thank you.
Thank you so much for your kind words, I will pass on your lovely feedback to the team! We are very lucky to have Mum staying here with us and glad that she has settled in well and is so happy here at Hart Care.
Due to personal reasons, we put mum in Hart Care Home. This was the best thing we have done. She is treated so well that the staff can't do enough for mum or for us. The home doesn't feel clinical but a home with comfort. The team are just amazing.
Thank you so much for your lovely review and are really pleased your mum has settled in so well at Hart Care Residential Home. We are always looking to make improvements so it is great to get such positive feedback.
I have no problem with the care home my Mother is in. It's very clean, the staff is very helpful. Always a pleasure to help in any way, they even go out of their way to help.
Thank you for taking the time to leave a review for our care home. We are pleased your mother has settled in well and getting the support and help she needs.
I was admitted to Hart Care following an operation on my knee/leg as I needed further care. The staff were all friendly and careful and made me feel at home. The help and encouragement I had to help me walk again was really good. The food was excellent. I was sorry it was time to go home.
We continue to look to make improvements, and it is very satisfying to get such a nice review.
My mum was a resident at Hart Care for eight weeks approx. In all that time my mum received a high standard of care from all the staff who treated her with kindness and dignity. My mum being a farmer's wife liked plenty of fresh air so being able to go into the garden was really important to her and when a room became available they kindly moved her so she could access the garden. All the staff were very welcoming.
Kind regards.
The food is very good and tailored to my diet.
Altogether a very enjoyable stay, nothing was too much trouble and it felt more like a hotel stay with friends. This must come from the management.
Dear Norma
Thanks for your lovely review. We are really pleased you and your dog enjoyed your stay with us at Hart Care and everything was to your liking.
Friendly and caring and all efforts to make my husband feel welcome. Introduced to the friendly staff, cup of tea provided and questions invited from the staff. His clothes, toiletries were out in drawers for him. The manager came to see all ways well and have a welcoming talk with him and us (my daughters and self). He was told my daughter could bring the beloved family dog to see him which really pleased him. We visited for a few days and were delighted that he seemed happy and settled and indeed has remained so so far.
Thank you for your review, we are delighted that your husband is happy and settled in his new home.
They have looked after my husband with excellent care and attention, lovely staff and very friendly.
Dear Tina
Thank you very much for your lovely review and for taking the time to post this. We are really pleased that you and your husband are happy with the service we provide.
Kind regards Steve Hart
The staff are amazing, caring and kind. The home itself is spotlessly clean and fresh! The food is first class and my Dad enjoys every meal. There is often music or coffee mornings and a new activities coordinator has just joined to this will mean more events.
I highly recommend Hart Care and my dad is content, well looked after and happily settled.
Thank you very much for your lovely review. We are so pleased that your dad felt comfortable and enjoyed his stay with us at Hart Care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hart Care Residential Care Home.
There are no upcoming events for Hart Care Residential Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hart Care Residential Care Home.
Accreditations
There are no accreditations posted yet for Hart Care Residential Care Home.
Meet the Team (4)

Kelly has worked at Hart Care since April 2023, when she came on board as the deputy manager and has recently taken over as the home manager.
Having previously worked at Bupa nursing homes for 4 years, Kelly started as a healthcare assistant and worked her way up to unit manager, where she achieved a distinction for her Level 5 in Leadership and Management.
Kelly is a firm believer in person-centred care and firmly believes that care is not one size fits all. She is incredibly proud that her team are so adaptable and really does have their residents at the heart of what they do.
She has 4 children and 4 dogs, and the younger two children love to come to the home and join in when there are events on. Dexter, the oldest of the sausage dogs, does occasionally make an appearance when Kelly is able to bring him in, much to the delight of all residents and staff alike!

With 10 years’ experience in the care sector, Kate has progressed from a frontline care role to Registered Manager, gaining extensive experience across both residential and domiciliary services. She is passionate about delivering high-quality, person-centred care and driving continuous improvement within services. Known for their strong leadership and commitment to compliance and best practice, she takes pride in developing teams and ensuring positive outcomes for the people they support.
Personal Philosophy/Quote:
“Putting people first with dignity and respect, while always striving to learn, improve, and deliver outstanding care.”
Personal Details:
Outside of work, Kate enjoys running, going to the gym, and spending time outdoors with her husband and daughter, particularly walking in the mountains. When not playing, Mum takes her very active daughter to the taxi. She values personal growth and maintaining a healthy, balanced lifestyle.

Tracy has worked at Hart Care since 2011 and has been the home administrator most of that time. Tracy enjoys meeting residents, family members and visitors each day and is often accompanied by Bandit, her Springer Spaniel. Bandit is a very friendly fellow whose two favourite things are a tummy tickle or going for a walk across the road on the Moor. Bandit also likes our residents a lot and visits them as part of our activities timetable. Bandit's place when not doing these visits is next to Tracy's desk.

Ben is a fully trained engineer whose attention to detail keeps our care home safe, comfortable, and welcoming. As a long-standing scout leader, he lives by the motto “Be Prepared” — a principle reflected in his reliability and proactive approach.
Living locally with his wife, four children, and dog, Ben is deeply rooted in the local community. In his free time, he is active in local scout groups and enjoys working on his home. His work ensures that residents always enjoy a secure and well-maintained environment.
Frequently Asked Questions about Hart Care Residential Care Home
What types of Care is Hart Care Residential Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hart Care Residential Care Home have?
There are 46 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Hart Care Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hart Care Residential Care Home to the centre of Yelverton?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hart Care Residential Care Home to verify any information. View our terms and conditions. Hart Care Residential Care Home has an Enhanced Service -more info.