Redmount Residential Home

This home is a very clean and tidy home. The staff are amazing and they work well as a team. They have activities which is good for the residents I am happy with each and every single week.

I cannot speak kindly enough about the care and kindness of the staff. However the home does sometimes appear to be understaffed. The food is good and they always accommodate fussy eaters. Everyone worked hard to make life as easy and comfortable as possible despite the difficulties of working in a building which is not purpose built as a care home.

I would fully recommend this care home.

Everyone is very friendly and welcoming and nothing seems to be too much trouble. The home is very clean and my husband is very content and settled here.

My mother has been a resident in this home for almost three years, during which time she has been treated with dignity and love. The two years of Covid were a major challenge, the home was Covid free (one of the few in the country). The home continues to be rigorous about doing everything they possibly can to prevent infection, their major concern being the health and well-being of the residents. I am extremely grateful and humbled by their continued dedication in very challenging times. The owners of the home must be very proud of them.

Since the new manager and deputy manager took over, I have nothing but praise for and gratitude towards the staff at Redmount. Even at their busiest times, they keep me in touch with the well-being of my dad and always have time to talk through Dad's care. When it is difficult to get through on the phone, I know it is because the staff are busy caring for the residents or dealing with an emergency. I would much rather they do that, putting the residents first at all times, than man the phone line. In recent weeks when my dad has fallen, their loving care has been exceptional, often with the manager refusing to leave my dad's side until medical help arrived. They have acted appropriately and highly professionally at all times and sought medical support as necessary. In recent weeks, when my dad has gone off his food, they have adapted his diet, giving him exactly what he fancies (usually cake!) alongside his usual meal. The staff at Redmount are excellent in practice and manner.

The staff at Redmount are nothing but caring, kind, compassionate and an awesome team. Whenever we visit it is clear that the staff love what they do and resident centered care is their primary concern. Their eagerness presents to the benefit of the residents as they notice even minute changes in behavior and even eating patterns and escalate it as appropriate. I have no doubt that my grandad is receiving the best possible care.

I was not happy with the manager and the lady that works with her. My sister and some of her family who came all the way from Australia were not allowed to have a photo with my dad because there were two extra people. My dad's health is going downhill. My dad would have loved this, they won't get another chance (shame on the manager). The manager and the lady that works with her need to be more understanding. They come across as not caring. They will say differently. The other staff are lovely. Also, they need someone to answer the phone. Very difficult to get through even the hospital could not get through. The food looks good but dad is not eating much. The manager needs to work on her manner and the admin Lady.

Need to get their phone system sorted out as soon as possible, been told there is no one available to answer the at weekends. What if there was an emergency on my end and couldn't get a reply? Sometimes in the week no one answers the phone and have to keep trying. Staff have always been helpful especially as I'm disabled and have a fear of a lift and they find other ways to see my hubby. Just need to get answering the phone sorted more so at weekends. Would be nice to get updates as to how my hubby is healthwise. Our daughter in Cambridge is his Power of Attorney so they ring her first if he is really poorly but I'd like to know when my hubby is under the weather. Other than this all is okay.

I moved my mum here after two stays elsewhere: the manager appeared focused on the immediate needs, understanding in particular my mother's condition, providing a focused transition that saw her more settled than she had been in two previous homes. I never felt any concerns during the challenges for care homes through the pandemic. What is important to me is that staff appear to know and understand my mother: reading the yearly review of her care plan there was a detailed level of interest and understanding I had not experienced before. I can honestly say that when I visit or speak on the phone all staff appear to know my mum well, update me with any issues that arise, and seem genuinely interested and friendly. Anyone who has experienced the world of elderly care will know how key that is. Throughout the transition to a new manager this has remained the case and I have every reason to believe this will continue. My father was also cared for here well some years ago, hence the choice now.

It was heartening to see my uncle being looked after by such an efficient and caring staff. Our visit today on the occasion of my uncle's 101st Birthday was made special by the home making a Birthday cake for him, such a kind thought.

I was very impressed with the professionalism of the staff as well as their great kindness and respect for the residents. Making a birthday cake for the morning of our uncle's birthday, when they knew some family were visiting was very kind thing. Our uncle and aunt are very well looked after.

My mother has dementia and is currently residing at Redmount. My mum is very happy there. My dad visits her everyday and is so grateful that she is looked after with dignity and respect. The staff are absolutely amazing, so hardworking and cheerful. They really do go the extra mile there, nothing is too much trouble. The home is bright, airy and colourful, with a nice friendly atmosphere. My mum looks well and her hair is always made to look pretty. This means a lot to me (and hopefully to her as well) as my mum always looked after her appearance before dementia took her from us. The meals at Redmount are good too, with a good varied selection. My mum is now on soft foods and is provided with good nutritional meals that she can eat easily. My mum is happy, safe, warm, well fed and content at Redmount - I really can't thank the staff enough! If I could give you more stars I would.

£4000 a month should facilitate better levels of the above.

My dad has been made to feel really welcome. There has been a huge focus on making sure that he is catered for as an individual and despite complex dementia issues the team have ensured that they have made his transition from independent living to residential care as smooth as it can be. He hasn’t been rushed or made to take steps that he hasn’t felt comfy with. He is slowly transitioning to a new life fully supported by a caring and professional team.

A very pleasant residential home everyone, when I'm in, are very friendly and nothing is too much trouble.

My review of my wife's residence at Redmount puts me at ease and I visit her every day. I admire the staff's care of all the residents so Redmount is No 1 in care and I thoroughly recommend the care home.

My grandparents are happy and as healthy as they can be which is all you can ask for. They like all the staff and as a family, we are very pleased we have been able to keep them together.

My husband's care was tailored to suit his needs and I would have no hesitation in recommending the home to other families.

As I live a long way from my Dad it is a great comfort to me to know that at Redmount he is looked after so well. His room is very comfortable, spacious and light. It is decorated to a high standard and kept very clean and the meals look very appetising. My sister can visit regularly and the staff always have time to talk to her about Dad's care etc. Although Dad is not an easy resident and does not co-operate with the staff, they do their utmost to look after him and are always kind towards him. Whenever I do visit, I can do so at any time and always receive a warm welcome from members of staff on duty. In my professional life, I have provided training in many nursing homes and I have a sense of goodwill from the staff and a sense of caring at Redmount and feel confident in that they will do everything they can to make my Dad's stay there as comfortable as possible.