Brendoncare Woodhayes, Exeter, Devon
Brendoncare Woodhayes, Exeter, Devon
Brendoncare Woodhayes, Exeter, Devon

Brendoncare Woodhayes is located in a conservation area in Exeter, in the delightful St Leonard's district.

This nursing home offers total care for 24 residents, and comprises two large Victorian listed houses which have been sympathetically renovated and converted into a nursing and residential home.

The aim at Woodhayes is for residents to live independent, happy and fulfilling lives.

Group: Brendoncare Foundation

Person in charge: Jonny Roberts (Home Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 27

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brendoncare Woodhayes: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 15 Feb 2018

Nursing care

Reviews

9.6 Brendoncare Woodhayes has a Review Score of 9.6 (9.613)

The Review Score of 9.6 (maximum of 10) for Brendoncare Woodhayes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Brendoncare Woodhayes in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.613 for Brendoncare Woodhayes is calculated as follows: ( (104 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brendoncare Woodhayes is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 13 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brendoncare Woodhayes?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brendoncare Woodhayes

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Niece of Resident/Service User
    1

This smaller nursing home stood out from others when I visited with my sister. The care is personal and individual. The staff get to know the residents closely. There is flexibility so that residents can be cared for as they would wish, without being regimented. Initially both parents and now one parent have received excellent care and us, the relatives, have found the staff attentive and always ready to review a situation. Residents are encouraged to furnish their rooms with personal items that make them feel at home. The building has a lot of character. The home is well managed and run. Highly recommended.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 13 Dec 2017:

Thank you so much for your kind review of Brendoncare Woodhayes. It was a real privilege to be able to look after both of your parents within the home and I am delighted that you are happy with the care which our team provides. We wish you and the family all the best. Thank you.

When my parents needed to go into a home for nursing care (they did not have dementia), my brother and I made appointments to visit seven nursing homes in Exeter. Woodhayes was far and away the best home we saw. We were made welcome by all the staff we met and were really impressed by the manager. There happened to be two rooms available and my parents moved in almost immediately. When it was my father's 98th birthday, Woodhayes put on a most wonderful tea for my parents and my husband and me, including a birthday cake for us, and all the residents to share. My parents spent six months together and then my father died. The nurse who phoned me in the night to tell me this sad news found just the right words conveying sympathy and fact.

My mother is well settled. She knows all the carers by name and enjoys the food which is home cooked. Woodhayes is really homely. It does not feel like a hotel or an institution. The staff are all, without exception, friendly and helpful and nothing seems to be too much trouble. I would be very happy to live at Woodhayes myself.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 27 Nov 2017:

Thank you for your lovely review of Brendoncare Woodhayes, which I will share with all the team here. It was our privilege to be able to support both your parents and to continue to care for your mother.

My Mother was a resident at Woodhayes for just over 2 years. It quickly became home for her and gave her a period where she found peace and contentment after an anxious and difficult period in her own home. She was always treated with great kindness and, in her final illness, with tremendous dignity.
The wonderful team of staff showed a faultless level of care and their sensitivity extended to the whole family. We will always be grateful for their care of her.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 17 May 2017:

Thank you for your very kind review of Brendoncare Woodhayes. It was a real privilege for all the team here to be able to support your mother and all the family. We wish you all the very best.

My mother was a resident in Woodhayes for 18 months before her death and my father used to visit her each day. When my father was unable to continue living at home, we felt that the level of care my mother had received was very good and Woodhayes was the first choice for my father's care.
Since being in the home for almost a year now, he is happy and being very well cared for and needs for nothing.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 23 May 2017:

Many thanks for your kind review of Brendoncare Woodhayes and your confidence in the care that we provide. We are delighted to hear that he is happy and well cared for. Thank you once again for this feedback.

Mum has been at Brendoncare Woodhayes for nearly five years. Within a short period of time, she was much brighter and more alert than she had been when living alone. I can't thank the staff enough for the care they give her - they always have time both for her, and for us when we visit, and I am confident that she is safe and comfortable. Mum repeatedly tells me she is happy there, that she likes the food and that I have found a good place for her which is gold dust for me. She also joins in the activities and particularly enjoys the art and handicrafts which all help to keep her active (she is now 98). Mum also enjoys time in the garden which has benefitted from the new seating area outside the lounge and ministrations of the Gardner. The staff know Mum well and it is a comfort that many were there when Mum first arrived so there is a continuity in the care she receives and the contact she has with those around her. I know that I can talk to everyone involved in her care - nursing, management and admin- who are genuinely concerned for her welfare. Many thanks indeed.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 12 May 2017:

Thank you for your very kind words. The team at Brendoncare Woodhayes is delighted that you and your mum are happy with the care she receives and that you have confidence in the management and all the staff. It is a privilege to be able to support your mum. We wish you all the best.

My father has been a resident here for more than five years. He is almost 98 years with complex health needs and can be difficult but the patience, dedicated care and knowledge of him by the staff, enabled him to settle comfortably and feel secure. This is a place that feels like home - not a hotel and the staff are caring (to both residents and family) and manage residents with dignity and humour where appropriate.
The management is excellent. There are good levels of communication between staff and families and the atmosphere is warm and friendly. A lovely home in a lovely part of the country.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 12 May 2017:

Thank you for your feedback and your lovely comments. We are really pleased to hear that you and your father believe that Brendoncare Woodhayes feels like his home and that you feel that we communicate well with you. We wish you all the best. Many thanks.

My mum has Alzheimer's disease. She arrived at Woodhayes following a fairly traumatic 4 week hospital stay. She was distressed, disorientated and sleep deprived. She was unable to understand her new circumstances causing her increasing levels of distress.
The care and attention given to her during that initial 4 week period was truly remarkable. The care and support given by all staff and two nurses, in particular, was outstanding. They were so supporting of her and did everything they possibly could to make her feel comfortable and safe. They were supportive to us, her family too.
After 6 weeks mum had established a good sleep pattern and had settled into her new routine in her new environment. Throughout her stay mum was treated as an individual and was given person-centred care.

How likely would you be to recommend Brendoncare Woodhayes? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 28 Apr 2017:

Many thanks for your review of Brendoncare Woodhayes and the lovely comments you made about the care and support provided to your mum and the family, which I will share with the team here. I note your comment about the activities and am sorry to hear that you found these poor. I am currently reviewing the activity programme in the home and will include your feedback. I wish you and your family all the best.

The staff are always pleasant and courteous and give Woodhayes a homely atmosphere. They are respectful to the residents and enjoy a chat and a joke. Both the staff and management are very approachable and I feel quite comfortable discussing any issues regarding my mother's care with them. I am kept informed about my mother's health and I am confident about the care and attention she receives. The home has a well maintained garden which my mother appreciates using during the summer months and the building is well maintained having had recent refurbishment work. An excellent care home.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 28 Apr 2017:

Thank you for your review of Brendoncare Woodhayes. The team will be delighted to hear that you are confident about the care they provide and the homely atmosphere. Thank you for your kind words and I wish you all the best.

My family are very happy with the care mum is receiving at Woodhayes. The home is comfortable and very friendly. She is in a very pleasant room with french doors looking onto a beautiful garden. There are plenty of activities which she chooses to avoid as a rule", but she goes to the dining room for lunch. The food is fresh and she is thriving. The staff are very friendly and approachable and provide excellent care. We are generally very satisfied with all aspects of the home.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 24 Apr 2017:

Thank you for your very positive comments which I will share with the team. Your mother has settled very well at Woodhayes and it’s always nice to see you all when you visit.

When I visit Woodhayes, I am ensured of a friendly welcome. I feel I am visiting a family. My aunt, who is a resident, feels the same. She is in the care of a family. The care given to my aunt is excellent. Her needs are continually assessed and anything raised is always followed up.
Woodhayes is a gem. It has a lovely, calm atmosphere, lots of activities and caring staff who always have time to listen to you. Well done Woodhayes.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 24 Apr 2017:

Thank you for your very positive comments which I will share with the team. It is always lovely to have feedback, so thank you for taking the time to review Brendoncare Woodhayes.

My mum moved to Woodhayes in January 2017 and from day one she has been looked after very well.
In March my mum celebrated her 85th birthday and the staff and other residents gave her present's, it was also my dads 88th birthday this again was celebrated with all staff and residents.
On March 29th my parents celebrated their 65th wedding anniversary. Woodhayes staff and residents gave them flowers to go with their Queens card.
Many thanks to all at Woodhayes.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 24 Apr 2017:

Thank you for taking the time to review the care your mother receives at Brendoncare Woodhayes and for your very positive comments, which I will share with the team. It is lovely that your parents are able to spend so much time together.

I looked at a number of care homes in Exeter for my mother. Woodhayes was the only home where I could imagine her living. She has now been at Woodhayes nearly two years and my instinct that this was the right next stage for her has been confirmed. The Manager is excellent and encourages an ‘open door’ policy where he is available to residents and family members. Any queries or concerns are always addressed promptly and well. Whatever their role staff members know the residents individually and are professional, kind and caring. I am confident that Mum's nursing needs are well met. The feel of Woodhayes is warm and friendly. Mum chooses to spend most of her time in the lounge where she enjoys the company of other residents, staff and visitors. In the summer residents and visitors enjoy sitting in the garden. Mum is safe, well cared for and as contented as possible. It’s a big responsibility choosing a care home for a parent and I am glad that Woodhayes has proved to be a good choice.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 24 Apr 2017:

Thank you for your lovely comments about the care your mother receives at Brendoncare Woodhayes and for taking the time to send in the review, which I will share with the team.

My father has been a resident of Woodhayes in Exeter for five years. During that time, the standard of care he has received has been exemplary. Every member of staff is aware of his needs and handles him with care, consideration and understanding. All members of staff are really caring and professional. Leadership and management is of high quality. When he was a little younger, he enjoyed the entertainment provided by staff. His favourite was the outing to the band concerts at Exmouth. Now, aged 98, he is unable to actively participate but he enjoys the wonderful gardens and a wheelchair walk to the local shops.
Woodhayes is a fantastic care home and I have no hesitation in recommending it for any elderly person, regardless of their needs.

How likely would you be to recommend Brendoncare Woodhayes? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jonny Roberts, Home Manager at Brendoncare Woodhayes responded to this review on 24 Apr 2017:

Thank you for your kind words which I will share with the team. Your father was very much part of the Woodhayes family for a long time and he will be sadly missed. You and your family are in our thoughts. It has been an absolute pleasure to know you.

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Care Home Idol 2016

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