Wisteria House Dementia Care (Woolwell)

465 Tavistock Road, Plymouth PL6 7HE
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9.9 26 Reviews
  • Wisteria House Dementia Care (Woolwell), Plymouth
Wisteria House (Woolwell) Dementia Care in Plymouth supports 33 people aged 65+ who live with dementia.

The residential care setting offers 24 hour support has a team of experienced, skilled staff who help reduce residents' stress and anxiety by creating a world that is calm, affectionate, friendly and full of laughter.


Residents are given choice and control over their lives to give them meaning and purpose.

Staff do not wear uniforms to make residents feel like they are a friend who is ready to support them.
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Care Provided by Wisteria House Dementia Care (Woolwell)

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1320 – £1495
  • RESPITE Self-Funded Residential Dementia Care: £1320 – £1320

Single room with private lounge: £1,730.00 per week
Single day care available from £125.00 inclusive all meals, snacks etc.
Top up's on local authority fees welcome.
Small monthly fee to cover personal toiletries etc.
Hairdressing, chiropody etc available at an additional cost

These prices are only a guideline, please contact Wisteria House Dementia Care (Woolwell) to find out the exact price for your requirements.

Contact Wisteria House Dementia Care (Woolwell) to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wisteria House Dementia Care (Woolwell) to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Leanne Gale (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1980
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (25)

Visiting

  • Visitors welcome at most times, no set visiting hours.

Parking

  • Plenty of free parking on site and on road nearby.

Wisteria House Dementia Care (Woolwell) Reviews (26)

9.9

Wisteria House Dementia Care (Woolwell) has a Review Score of 9.9 (9.862) out of 10, based on 14 reviews in the last 2 years.
Over all time Wisteria House Dementia Care (Woolwell) has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wisteria House Dementia Care (Woolwell)
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Total of 26, showing 1-20
Review from T D (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted as an emergency placement. The staff are wonderful, helpful and understanding. They have been amazing with mum, who has had a number of issues medically, which they are dealing with or have dealt with in a professional manner.
Reply from Paul Bushby, Partner at Wisteria House Dementia Care (Woolwell)
Many thanks for taking the time to give us this wonderful review, we all really appreciate it.
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Review from J S (Son of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wisteria House at Woolwell have taken exceptional care of my mother. She was very weak and frail when she arrived and now she has improved so much physically. They encourage her to take care in activities and respect her choices. They keep me informed and updated with any changes, issues, or concerns.
Wonderful staff and ethos.
Reply from Leanne Gale, Registered Manager at Wisteria House Dementia Care (Woolwell)
Thank you so much for your review. These comments mean a lot to us all. It's so rewarding to see a transformation from when someone arrives to when they have settled in, it's amazing what a difference…read more
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Review from Tracy B (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Wisteria for almost a year. During that time myself and the rest of the family who visit regularly have been impressed with the facilities available as well as the whole team of staff that contribute to the care and wellbeing of my mum. Wisteria House is a welcoming place with a
number of different areas that the residents can undertake different activities. The staff are always kind, helpful and welcoming to my family and also to my mum. There are numerous people that visit Wisteria to entertain the residents (singers, Plymouth Argyle staff to demonstrate light exercises, and even small animals). Mum enjoys the food, which is home cooked and healthy and on nice days she likes to sit in the lovely garden with us. Overall I'm very happy with the care my mum receives at Wisteria House at Woolwell.
Reply from Leanne Gale, Manager at Wisteria House Dementia Care (Woolwell)
I just wanted to say a big thank you for this lovely review. We are fortunate to have an amazing staff team who offer the best care in surroundings that can adapt to many different types of activities…read more
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Review from Paul B (Son of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Wisteria House over 2 years now and the care she is receiving is truly 5 star. The Home look after her every need from The lovely meals,the entertainment,the cleanliness of her room and most of all the wonderful staff, who are very experienced in dealing with Alzeimers/Dementia residents.
Wisteria House is run in a very professional manner which is why mum seems to be happier in herself all credit to the staff and management.
Reply from Leanne Gale, Manager at Wisteria House Dementia Care (Woolwell)
Thank you so much for this wonderful review, we all really appreciate your comments, they mean a lot to us.
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Review from K B (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, friendly, always makes us feel welcome, would recommend this home, they have great activities, have singers in, they do very good raffles at Easter time and Christmas time, and they also do a summer fair with a raffle too.
Reply from Leanne Gale, Manager at Wisteria House Dementia Care (Woolwell)
Thank you so much, we love a good raffle, lots of entertainment and the occasional party here at Wisteria House!
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Review from Maria G (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wisteria House stood out as being by far the best in a large selection that I viewed for my father. The home is extremely welcoming and the staff are genuinely caring and knowledgeable. Dad has been there for 5 months now and has settled in very well. I know he is happy, content, safe and all his needs
and more are met. The staff take the time to go at dad's pace ( he can take an hour to eat a meal and only with full assistance) and anticipate his wishes. The food is home cooked and appetising and tastes good ( I've eaten there), and even though dad is on a special diet it's prepared with care and thought. His bedroom is homely, as is the rest of the house. The home doesn't have an institutional feel and it's been carefully designed around the needs of dementia residents.
I couldn't wish for a better place for dad to be.
Reply from Leanne Gale, Manager at Wisteria House Dementia Care (Woolwell)
On behalf of all of us here at Wisteria House, a huge thank you for taking the time to place this lovely review. Thank you for trusting us to care for your father. We get to know our residents, from…read more
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Review from Julie-Ann N (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult decision to place my Mum in a care home after the passing of my father. My mum has complex health needs that I am simply unable to help with. The staff at Wisteria house are friendly, kind l, always smiling and nothing is ever too much. They keep me informed on all her needs.
They have made the transition for her the smoothest it could be and looked after my Mum. I am truly grateful to you all.
Reply from Leanne Gale, Manager at Wisteria House Dementia Care (Woolwell)
Thank you so much for this wonderful review. It is a difficult decision to entrust the care of a loved one to others, but a great relief when that decision proves to be the right one.
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Review from Tessa L (Partner of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner moved into Wisteria House two years ago, suffering from dementia/Alzheimer's. Over the intervening years, the staff have looked after him cheerfully and kindly and I am truly grateful. I had come to the end of my ability to cope with our situation and it was difficult for me to transfer
the burden but Wisteria has more than met my hopes and I am now able to relax knowing that they are doing what is necessary.
Reply from Leanne Gale, Registered Manager at Wisteria House Dementia Care (Woolwell)
Thank you so much for your review, this is something that is part of the Dementia journey, we understand how difficult it can be to do this on your own, this is where we step in to take over the care…read more
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Review from Lyn C (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank all the staff at Wisteria House Woolwell enough for the beyond excellent care they continue to give to my darling Mum and to our family. Mum went into Wisteria after a few stressful hospital stays and it was a difficult time for us all. Since being at Wisteria, Mum has thrived. She is
so well cared for by everyone. She has the most wonderful friends, the food is amazing (very fresh and wholesome and always available), the gardens are so beautiful and so peaceful and Mum has her sparkle back again. When we visit and take Mum out, the staff are all warm and helpful and professional and we are always welcome. Mum says she is happy and never wants to live anywhere else now. That is testament to the wonderful staff, the ethos and environment. Thank you for supporting us, and especially Mum, and enabling us to make more happy, quality memories with Mum.
Reply from Leanne Gale, Manager at Wisteria House Dementia Care (Woolwell)
Thank you so much for this wonderful review, we all really appreciate your comments. We feel that Wisteria House is a big family that brings people together and gives them the best possible quality of…read more
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Review from J H (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum enjoys the day care at Wisteria House. The staff are very kind, helpful, understanding and there is always a happy atmosphere. Staff have also been support to me. Mum enjots seeing the other ladies and gentleman and having a chat. Mum loves the activities provided and enjoys the food.
Reply from Leanne Gale, Partner at Wisteria House Dementia Care (Woolwell)
Thank you so much, I'm so pleased that you mum gets real enjoyment from her day care here at Wisteria, its true there is always something going on!
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Review from S P (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been at Wisteria for over 3 years, as his behaviour has become more & more challenging the staff have been very good at adapting to his increasing needs. He is well cared for, his anxieties have diminished and he is given opportunities take part in the many activities offered. A very important
thing for me is that although I visit often, there is a very good line of communication with carers, team leaders & management, although everyone is always busy, they can find a moment to talk.
It is awful to see a loved one suffering from dementia, I feel the staff at Wisteria House have given Dad the best substitute for feeling 'at home' as his health allows.
Reply from Leanne Gale, Partner at Wisteria House Dementia Care (Woolwell)
Thank you so much for taking the time to submit this wonderful review, the staff team really appreciate comments such as these, its exactly what we aim to achieve for our residents and their families.
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Review from J T (Son of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love Wisteria House. The facilities are incredible. The grounds are beautiful. Her room is bright and clean. The best thing, far and above all others, is the staff. I couldn't do what they do. Just amazing.
Reply from Leanne Gale, Manager at Wisteria House Dementia Care (Woolwell)
Many thanks for your review from all the staff team, we all really appreciate your comments.
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Review from D W (Grandson of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wisteria has such a fantastic setup, especially for dementia residents. Colour-coded doors for toilets. The staff wear casual clothing to lower the feeling of authority and formality. Nan can be challenging and they deal with her so well. Being overstaffed enables efficiency. Nan enjoys the food and
there are activities almost daily! Food tasting, sports, live music, dressing up and having a good laugh in the process. Parting thoughts - you'd struggle to find a better quality of life given the circumstances for your loved ones.
Reply from Paul Bushby, Partner at Wisteria House Dementia Care (Woolwell)
Many thanks for taking the time to submit this review, it really does mean a great deal to us and is very much appreciated.
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Review from P B (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is the 5-star element of Wisteria House. The staff are wonderful and show such kindness and empathy to the residents. The house is bright, warm and beautifully furnished and the bathrooms are modern and spotless. A beautiful home. I can not fault Wisteria for its dedication to delivering quality
of life to its residents.
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Review from Marilyn B (Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice here, settled recently.
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Review from Steven D (Son of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both the home and staff are fantastic, our father is happy and safe.
The facilities are wonderful and the home is extremely clean. We wish to thank the wonderful staff for all they do for our father.
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Review from Ian G (Son of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole building is used by the residents as their own home. There is nothing regimental, they can do anything they wish to do - watch TV, cups of tea in their room, and activities are plentiful, entertainment. The staff are all well-organised and nothing is too much trouble - all in all 5 stars!
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Review from Barbara E (Sister of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Wisteria House (Woolwell) Dementia Care to be a loving, caring home for all its residents. It is everything a care home should be. The staff are a dedicated, friendly team and cares deeply for its residents. They offer lots of activities and have various people coming in to entertain the
residents. The accommodation is excellent. The grounds are kept immaculate. Meals are varied and nutritious. Alternatives are available if a resident doesn't want the main choices. The standard of cleanliness is excellent. All homes should be at this standard. So, it's a big thank you to all the staff and managers for making my sister and the other residents stay as homely as possible.
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Review from Neville C (Son of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wisteria House (Woolwell) Dementia Care has been a breath of fresh air, having had to place my mother in two other care homes first. The home does have excellent activities but my mother is bedbound in her room and not able to take part. The staff have tried to engage her more (lights, music, very large
PC screen). We do wish the home could provide more information on the residents' actions, behaviours etc. But they are very quick to inform us of any critical change. I thank the staff and the homeowner wholeheartedly.
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Review from Colin M (Friend of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a long-term friend who has been here for a couple of months and can't help but admire the care and attention given to the residents, nothing seems too much trouble. I have never visited a residential home with the cleanliness of Wisteria House. The nice thing that struck me on my
first visit is the fresh homely smell. The residents all seem very happy here. Ten out of ten to everyone!
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Wisteria House Dementia Care (Woolwell) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Wisteria House Dementia Care (Woolwell) is calculated as follows: ( (145 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 167 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wisteria House Dementia Care (Woolwell) is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Leanne Gale

Job Title: Manager Joined: 2017

Leanne has worked the care sector for over 30 years, 20 of those in a management role. She joined the Wisteria family back in 2017 when she joined the team at our Plymstock home, moving on to manage Wisteria House Woolwell when it opened after refurbishment in 2022.
Leanne's specialism is in compliance, keeping on top of the very complex regulations that come with the territory in the care world. She is also involved in recruitment and training sufficient well trained staff to meet the needs of those living in the home.

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Jade Eaton

Job Title: Manager Joined: 2015

Jade has 15 years experience in care, 3 of those at our Stoke home alongside Leanne, moving there from our Stoke home working with Carole. Jade has achieved her LMS 5 along with a host of other qualifications along the way. Jades positive and bubbly personality mean that she is perfect for her role as lead in quality of life. Making sure our residents are entertained and stimulated, ensuring an amazing quality of life. Her ever growing specialisms include reducing anxiety and stress. Jade and her team provide relationship care from 8am to 9pm everyday. She also organises regular visits around our community as well as entertainers such as musicians, pet therapy, gardening and much more besides.

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Carrie Ann Broom

Job Title: Manager Joined: 2015

Carrie spent many years at our Stoke home working with Carole as deputy manager. She achieved her LMS 5 and moved to join Leanne when we opened the home in 2022. Carrie is responsible for all aspects of healthcare including overseeing the care team, administering and recording medications, working closely with visiting professionals such as doctors, social workers and district nurses.

Frequently Asked Questions about Wisteria House Dementia Care (Woolwell)

What types of Care is Wisteria House Dementia Care (Woolwell) registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wisteria House Dementia Care (Woolwell) have?

There are 33 Single Rooms.

What are the Facilities & Services at Wisteria House Dementia Care (Woolwell)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wisteria House Dementia Care (Woolwell) to the centre of Plymouth?

4.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House Dementia Care (Woolwell) to verify any information. View our terms and conditions. Wisteria House Dementia Care (Woolwell) has an Enhanced Service - more info.