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- Wisteria House Dementia Care (Woolwell) care home
The staff are wonderful and show such kindness and empathy to the residentsP B(Daughter of Resident/Service User)

The staff are a dedicated, friendly team and cares deeply for its residentsBarbara E(Sister of Resident/Service User)

The home is bright, joyful, stimulating, clean and warmJanet B(Sister of Resident/Service User)

The staff are wonderful and show such kindness and empathy to the residentsP B(Daughter of Resident/Service User)

The staff are a dedicated, friendly team and cares deeply for its residentsBarbara E(Sister of Resident/Service User)

The home is bright, joyful, stimulating, clean and warmJanet B(Sister of Resident/Service User)

Wisteria House (Woolwell) Dementia Care in Plymouth supports 33 people aged 65+ who live with dementia.
The residential care setting offers 24 hour support has a team of experienced, skilled staff who help reduce residents' stress and anxiety by creating a world that is calm, affectionate, friendly and full of laughter.
Residents are given choice and control over their lives to give them meaning and purpose.
Staff do not wear uniforms to make residents feel like they are a friend who is ready to support them.
Care Provided by Wisteria House Dementia Care (Woolwell)
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Single day care available from £115.00 inclusive all meals, snacks etc.
Top up's on local authority fees welcome.
Small monthly fee to cover personal toiletries etc.
Hairdressing, chiropody etc available at an additional cost
The price(s) shown are provided by the care home. Contact Wisteria House Dementia Care (Woolwell) for full pricing details and T&Cs.
Contact Wisteria House Dementia Care (Woolwell) to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wisteria House Dementia Care Ltd
- Private Owned
Person in charge
- Leanne Gale(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1980
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (33)
- Single Rooms with ensuite Wet Room (25)
Visiting
- Visitors welcome at most times, no set visiting hours.
Parking
- Plenty of free parking on site and on road nearby.
Wisteria House Dementia Care (Woolwell) Reviews (27)
Wisteria House Dementia Care (Woolwell) has a Review Score of 9.7 (9.711) out of 10, based on 14 reviews in the last 2 years.
Over all time Wisteria House Dementia Care (Woolwell) has 27 reviews.
I have been visiting a long-term friend who has been here for a couple of months and can't help but admire the care and attention given to the residents, nothing seems too much trouble. I have never visited a residential home with the cleanliness of Wisteria House. The nice thing that struck me on my first visit is the fresh homely smell. The residents all seem very happy here. Ten out of ten to everyone!
Since arriving I have been treated wonderfully. The staff are all very helpful, cheerful and caring. The facilities are very good and comfortable. I have had no problem with the cleanliness, it's always clean with plenty of clean towels etc. As for the food - excellent I cannot complain as I've enjoyed all the meals and if there was anything I didn't like, live Liveer I was soon offered other options. I will recommend this place. The staff are so patient and helpful.
Although my mum was only at Wisteria House for a few months, that was enough to see the care and dedication shown by all members of staff in all aspects of the home. Mum was treated with the utmost care, dignity and respect but the support was not only for Mum but also for myself. That will always mean so much to me as this allowed me to be my mum's daughter not just her carer. Thank you so much to all the Wisteria House family.
The home is well-decorated, warm and clean. Staff are excellent, approachable and always assist. Communication is very good with the family of residents and I am constantly updated by the staff if there is an issue. Always made to feel welcome and I can see that staff and residents have a very good rapport.
I have from first arriving at this home felt comfortable safe and secure. All the staff are approachable, caring and friendly, I have noticed how very caring the staff are towards the residents. Wisteria House is well presented, extremely clean, the food presented is very appetising. When my wife first arrived at the home I was concerned if she would settle, my wife regularly informs me she is living in a wonderful hotel where everyone is kind and caring, she has all her womanly needs attended to, hair, nails and clothes washed. She also enjoys the therapy sessions, visiting different external pubs, garden centres etc. The management and staff ensure the residents participate where they can to give maximum fulfilment.
couldn't wish for her to be in a better environment. Well done Wisteria!
Wisteria House Dementia Care has a phenomenal service of providing a safe, appropriate and caring environment for residents that are treated like family. There is always positivity. The staff are happy and this transmits to the residents. Praise is plentiful. The carers really do care. The home is bright, joyful, stimulating, clean and warm. Specialising in dementia care is extremely important with this cruel disease. The owner and management team ensure the residents are happy and reduce any anxiety for the residents and their families. If only the owner could provide a national service. Each and every member of staff is wonderful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 November 2024Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Wisteria House Dementia Care (Woolwell).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Wisteria House Dementia Care (Woolwell).
Meet the Team (3)

Leanne's specialism is in compliance, keeping on top of the very complex regulations that come with the territory in the care world. She is also involved in recruitment and training sufficient well trained staff to meet the needs of those living in the home.

Jade has 15 years experience in care, 3 of those at our Stoke home alongside Leanne, moving there from our Stoke home working with Carole. Jade has achieved her LMS 5 along with a host of other qualifications along the way. Jades positive and bubbly personality mean that she is perfect for her role as lead in quality of life. Making sure our residents are entertained and stimulated, ensuring an amazing quality of life. Her ever growing specialisms include reducing anxiety and stress. Jade and her team provide relationship care from 8am to 9pm everyday. She also organises regular visits around our community as well as entertainers such as musicians, pet therapy, gardening and much more besides.

Carrie spent many years at our Stoke home working with Carole as deputy manager. She achieved her LMS 5 and moved to join Leanne when we opened the home in 2022. Carrie is responsible for all aspects of healthcare including overseeing the care team, administering and recording medications, working closely with visiting professionals such as doctors, social workers and district nurses.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House Dementia Care (Woolwell) to verify any information. View our terms and conditions. Wisteria House Dementia Care (Woolwell) has an Enhanced Service -more info.