Wisteria House Dementia Care (Woolwell)

465 Tavistock Road, Plymouth PL6 7HE
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9.9 24 Reviews
  • Wisteria House Dementia Care (Woolwell), Plymouth
Wisteria House (Woolwell) Dementia Care in Plymouth supports 33 people aged 65+ who live with dementia.

The residential care setting offers 24 hour support has a team of experienced, skilled staff who help reduce residents' stress and anxiety by creating a world that is calm, affectionate, friendly and full of laughter.


Residents are given choice and control over their lives to give them meaning and purpose.

Staff do not wear uniforms to make residents feel like they are a friend who is ready to support them.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1320 – £1495
  • RESPITE Self-Funded Residential Dementia Care: £1320 – £1320

Single room with private lounge: £1,730.00 per week
Single day care available from £125.00 inclusive all meals, snacks etc.
Top up's on local authority fees welcome.
Small monthly fee to cover personal toiletries etc.
Hairdressing, chiropody etc available at an additional cost

These prices are only a guideline, please contact Wisteria House Dementia Care (Woolwell) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leanne Gale (Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions considered
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1980
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (25)

Visiting

  • Visitors welcome at most times, no set visiting hours.

Parking

  • Plenty of free parking on site and on road nearby.

Wisteria House Dementia Care (Woolwell) Reviews (24)

9.9

Wisteria House Dementia Care (Woolwell) has a Review Score of 9.9 (9.861) out of 10, based on 12 reviews in the last 2 years.
Over all time Wisteria House Dementia Care (Woolwell) has 24 reviews.

Overall Experience
  • 21
  • 3
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Date Published
  • 24
  • 10
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  • 12
Reviewer Connection to Wisteria House Dementia Care (Woolwell)
  • 9
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  • 2
  • 2
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Paul R (Grandson of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well-decorated, warm and clean. Staff are excellent, approachable and always assist. Communication is very good with the family of residents and I am constantly updated by the staff if there is an issue. Always made to feel welcome and I can see that staff and residents have a very good
rapport.
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Review from John F (Husband of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have from first arriving at this home felt comfortable safe and secure. All the staff are approachable, caring and friendly, I have noticed how very caring the staff are towards the residents. Wisteria House is well presented, extremely clean, the food presented is very appetising. When my wife first
arrived at the home I was concerned if she would settle, my wife regularly informs me she is living in a wonderful hotel where everyone is kind and caring, she has all her womanly needs attended to, hair, nails and clothes washed. She also enjoys the therapy sessions, visiting different external pubs, garden centres etc. The management and staff ensure the residents participate where they can to give maximum fulfilment.
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Review from Paul M (Son of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wisteria care home is a vibrant and clean environment for our mum to reside in. The staff are always smiling and having a laugh with the residents. Nothing is ever too much trouble for them and they are always asking if anything is needed. The stimulation mum is receiving is brilliant with different
activities each day. We
couldn't wish for her to be in a better environment. Well done Wisteria!
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Review from Janet B (Sister of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wisteria House Dementia Care has a phenomenal service of providing a safe, appropriate and caring environment for residents that are treated like family. There is always positivity. The staff are happy and this transmits to the residents. Praise is plentiful. The carers really do care. The home is bright,
joyful, stimulating, clean and warm. Specialising in dementia care is extremely important with this cruel disease. The owner and management team ensure the residents are happy and reduce any anxiety for the residents and their families. If only the owner could provide a national service. Each and every member of staff is wonderful.
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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Wisteria House Dementia Care (Woolwell) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Wisteria House Dementia Care (Woolwell) is calculated as follows: ( (125 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wisteria House Dementia Care (Woolwell) is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Leanne Gale

Job Title: Manager Joined: 2017

Leanne has worked the care sector for over 30 years, 20 of those in a management role. She joined the Wisteria family back in 2017 when she joined the team at our Plymstock home, moving on to manage Wisteria House Woolwell when it opened after refurbishment in 2022.
Leanne's specialism is in compliance, keeping on top of the very complex regulations that come with the territory in the care world. She is also involved in recruitment and training sufficient well trained staff to meet the needs of those living in the home.

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Jade Eaton

Job Title: Manager Joined: 2015

Jade has 15 years experience in care, 3 of those at our Stoke home alongside Leanne, moving there from our Stoke home working with Carole. Jade has achieved her LMS 5 along with a host of other qualifications along the way. Jades positive and bubbly personality mean that she is perfect for her role as lead in quality of life. Making sure our residents are entertained and stimulated, ensuring an amazing quality of life. Her ever growing specialisms include reducing anxiety and stress. Jade and her team provide relationship care from 8am to 9pm everyday. She also organises regular visits around our community as well as entertainers such as musicians, pet therapy, gardening and much more besides.

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Carrie Ann Broom

Job Title: Manager Joined: 2015

Carrie spent many years at our Stoke home working with Carole as deputy manager. She achieved her LMS 5 and moved to join Leanne when we opened the home in 2022. Carrie is responsible for all aspects of healthcare including overseeing the care team, administering and recording medications, working closely with visiting professionals such as doctors, social workers and district nurses.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House Dementia Care (Woolwell) to verify any information. View our terms and conditions. Wisteria House Dementia Care (Woolwell) has an Enhanced Service - more info.